Why does this bulb fail to connect to my WiFi?
Troubleshooting 1
- Make sure the bulb is powered on and the connected network is normal.Please switch the bulbs on and off 5 times to enter Breathing mode.
- Please remember to find the device name from the hotspot list of your phone to connect your bulb.
- For the first connection, ensure that the mobile phone and the bulb are in the same Wi-Fi environment, and the Wi-Fi connection distance is within 50 ft.of the bulb and your phone while connecting.
- If these steps failed, please unscrew the bulbs and follow the APP connection steps to reconnect it.
Troubleshooting 2
- All our Wi-Fi lights work with 2.4Ghz internet only. Please set a different SSID for the 2.4G Wi-Fi and 5G Wi-Fi if you have a dual band router.
- Make sure the Wi-Fi signal is strong. Please take the LED bulb closer to the router or reboot your router.
- Delete this device from Govee app and unplug it for a few hours, then reconnect to your Wi-Fi.
- Please try your phone’s hotspot to reconfirm.
- If the above steps are not working, please feel free to contact us via support@govee.com, our support team will respond to you within 24 hours.