Why does this bulb fail to connect to my WiFi?
 

Troubleshooting 1

  1. Make sure the bulb is powered on and the connected network is normal.Please switch the bulbs on and off 5 times to enter Breathing mode.
  2. Please remember to find the device name from the hotspot list of your phone to connect your bulb.
  3. For the first connection, ensure that the mobile phone and the bulb are in the same Wi-Fi environment, and the Wi-Fi connection distance is within 50 ft.of the bulb and your phone while connecting.
  4. If these steps failed, please unscrew the bulbs and follow the APP connection steps to reconnect it.

 

Troubleshooting 2

  1. All our Wi-Fi lights work with 2.4Ghz internet only. Please set a different SSID for the 2.4G Wi-Fi and 5G Wi-Fi if you have a dual band router.
  2. Make sure the Wi-Fi signal is strong. Please take the LED bulb closer to the router or reboot your router.
  3. Delete this device from Govee app and unplug it for a few hours, then reconnect to your Wi-Fi.
  4. Please try your phone’s hotspot to reconfirm.
  5. If the above steps are not working, please feel free to contact us via support@govee.com, our support team will respond to you within 24 hours.
Labels (1)