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How long until backend platform updates are done?
I cannot easily check or update my order status online every time I get an error message. So I call but have to go through multiple people as the phone number on the website is for mobile services not Fios internet. So two questions, is there an idea when these "backend platform updates" will be completed? Is there an…
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WHY?!?!! HELP!!!
I ordered 6 devices. I received the order numbers, and I'm thinking cool everything is done. I received an email saying that I had to upload some documents to verify my identity.No biggie, I uploaded my verification documents. I didn't receive any emails after that, so I called in. They gave me the run around and kept…
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How to take further action
how can I identify my identity to receive my order
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iPhone 17
Lavender
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Verizon order continually shows as back ordered and is then canceled
2 orders have never left backordered then cancelled because device was never picked up but order never left backordered status and not ever available for pickup. Customer service just tells me phone is backordered and not available although phone model is available at the store. Have now spent over 14 hours trying to…
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Confirmation
Goodmorning, My name is Torriano and I bought a Iphone 15 Pro an hour ago, and it’s asking me to verify my information and i did but it started saying there is an error, i was wondering would my phone still be delivered to me if the verification doesn’t go throught?
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billing address
how do I change my billing address?
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Change order
I want to change my order from i17pro to i 17 pro max in white the current order says silver that’s not what I want order #
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Why aren't my gift cards on receipt?
I know it's very sudden, but I had just placed a large order for my family using gift cards after a lot of back and forth on the website. It needed a credit card as a placeholder for the order, in case the gift cards didn't work. We got it all to work and ordered, but now on my receipt, it doesn't show any gift cards and…
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Five Orders, One Month, and Still No Phone
Goodbye Verizon – Five Orders, One Month, and Still No Phone I wanted to share my experience in case anyone else is dealing with the same situation. Over the past month, I attempted to purchase a Google Pixel 10 Pro XL from Verizon. What should have been a simple transaction turned into one of the most frustrating customer…
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Still Being Charged for a Phone I Never Received - Investigation Open Since March
I ordered a phone from Verizon earlier this year and never received it because the delivery driver left the package unattended at my gate without obtaining the required signature. The phone was stolen before I ever had possession of it. Since then, I have opened three separate support cases and have repeatedly been told…
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Warranty return no package
I have a device I need to return to Verizon from a warranty replacement. I lost the original packaging that my new phone came in to send it back. I’ve been to four Verizon stores in different take the phone in store I was not able to get a shipping label p prin printed by Verizon or a box sent me now I’m being charged…
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Order
Call me at *****
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How can I track my order status online after purchase?
You can track your order status online after purchase by using the tracking details provided by the seller or e-commerce website. First, go to the official website or app where you placed your order and log in to your account. Open the “My Orders” or “Order History” section to view your recent purchases. Click on the…
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How long it takes for them to get your order ready
How long does it take the Verizon store to get your order ready when you paid for it online and it says pick up today
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I cannot speak with a customer service representative?
I cannot speak with a customer service representative? They are no help n do things without consent like cancel your order twice n da same days yu didn’t tell them to da services gotta do better n da proof of verification everything is not on paper anymore it’s electronic y’all have to much security for it to be no help…
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Switching over
I went to switch my service over to Verizon. After completing all the switches, PINS, order 3 times, I needed to pay my sales tax. I was switching everything over and upgrading everything, my iPhone, my iPad and my watch. On trying to pay my sales tax, the Agent said they wouldn’t take my card because there was no physical…
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My Order
The My Verizon app is not working. When I go to enter my username I get the first letter and the app closes. How do I track my order. I ordered and paid online for new service 2 phones on May 27. On May 28 I uploaded and sent my ID and proof of address. I have not gotten any emails about when I will receive the phones or…
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Order not delivered
after calling three times talking to 6 reps I still do not have my order. It’s been five days and it still hasn’t shipped. Seeking another carrier at this point
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How do i buy stuffs
It dont know how to buy stuffs
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Iphone 16
my phone stopped working, went to Verizon store and ordered another phone that was covered because I had insurance. The charge was 99$, how can I track the phone to find out when it's going to arrive ?
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Upgrading my old iphone XR to a Iphone 17
Since i had a birthday coming up i decided to treat myself for a change by upgrading my old iphone XR to a Iphone 17 so i went online and placed the order on the 17th . Based on the information given at the time of order i expected to see some kind of updates on the order soon so i waited a few days and check just to see…
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Where is promised replacement iphone
Late Last week Michael told us a rew i16 replacement phone would be sent to my son, we would get confirmation by text or email. He also said he fixed a billing mistake. Nothing happened. Michael no longer responding to phone. Over weekend. Several verizon managers confirmed delivery Faith Clay then Kyle who.said nothing in…
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No solution for my order
so I Odered a phone and my Oder still on hold i did everything they told me and still no updates on my Oder it’s been 3 days and no updates no emails and still no refund in my account this is horrible customer support
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Found proof that device was delivered
I was on the phone for over 40 minutes. Trying to find the device that was picked up by USPS. (I shipped two devices) 1 via UPS & 1 via USPS. I just found the photo that I took of the shipping package & found the tracking information on the USPS website. Is there an email which I could utilize to send the information to…
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Horrible customer service experience
I was supposed to receive this promotion on AUG/2025. The Item was backordered, which I understood. In October / November, I called to check on the status of that promotion. They say we are going to expedite this or something like that. We're sorry. I kept calling about this every month or so to get an update. All the…
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Order and tracking
I’m a new customer to Verizon, I purchased a phone and sent in my verification, why is it not letting me track my order. It say we encounter an error. I go on the Verizon app and put in my order number and location code and it says order number does not exist. What’s going on?
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Order created but still not shipped
I've been waiting days for my order and it says ordered but still hasn't shipped. It said I should expect to receive it 2 days ago abd nothing has happened i haven't received tracking and I've been phoneless the entire time it's unacceptable. Why would they say 2 day shipping and not do anything or inform me of what's…
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Information
Why do I have to verify my address for my order to be processed if my money was. Already taken
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Why hasn’t my order been brought
I can’t see my order online even tho I got the receipt in my email and my phone didn’t come either