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Another story of how much of a nightmare it is to upgrade phones. I initially ordered 4 new phones for our 4 lines in our family. All upgrading existing lines. We only had (1) iPhone 17 on there, and all colors were showing on backorder with various different ship dates. We chose the one that was showing the fastest…
In September, I ordered the iPhone 17 Plus Pro Max with trade in on my phone. I soon noticed that the phone would not be shipped until October 24th and my return had to be submitted by October 26th to receive credit. As I wasn't sure this was possible, I cancelled both my order and my trade-in. Both were dated September…
at the end of August beginning of September I spoke with customer support about the lack of signal that I have been receiving in my area for the past three years as a customer. I was told that they would send me a booster it would arrive within two weeks that order was never sent or even submitted end of September. I did…
I am trying to purchase a new phone as a new client and I missed the deadline on an important email to submit documents. I’m trying to get a new working link but I can’t seem to get it nowhere including the tracking page. It just says that I need to take action but when I click it, I get stuck in an endless loop of trying…
Ordered my iPhone 17 Pro Max from Verizon on 9/14 and it’s been nothing but delays. First they said it would ship in a week, then pushed it back multiple times (now saying 10/10). Every time I call, support tells me “it’ll ship in 2 days,” but it never does. The worst part? I’ve gone in-store twice and watched staff sell…
I ordered my Iphone 17 pro max September 24th with the original arrival date of 10/10. After calling verizon Monday (October 20) they said I would receive my phone in 3 business days because they were getting a shipment in. It is now Friday(October 24) 4 business days later and there is still no update on when my phone is…
I ordered an iPhone 17. I wasn’t home when it was delivered. I’m gonna be charged because it was a trade in. this is dumb. There should be a way to cancel it easily or to resend the phone. ive been patient after three calls. I think I will switch to tmobile and submit this and all the evidence to some investigative…
Not sure what to do at this point. Two weeks ordered an upgraded phone. Order form said I picked it up at the store, I did not, however, receipt says it was being shipped, it has not. I have talked to Verizon three different times, plus, texting. Finally decided to cancel the order and request all charges be reimbursed.…
Hi. Received FedEx box. Open to find the iPhone 16 pro box inside was empty. Called Verizon who denied responsibility as they weighed the box when it left the warehouse. Agent said to file a claim with FedEx. FedEx has denied the claim saying the following “Our shipping contract is with the shipper of the package. The…
I ordered online in store pick up almost 3 days ago. And it’s still “processing” when I call they said I have to wait for the pick up email but any other time I’ve used this it’s been here same day