Customer service experience

[Jhnblnkenship]

Don’t choose Verizon and try to transfer services to these guys!!! Customer service was great until I signed the customer agreement and that’s where it ended. Service has been horrible, phones sent to the wrong address, lies lies lies and more lies from every representative we have spoken to trying to resolve the issues. No I sit here with no service waiting on Verizon to port over my phones.
Stay away from Verizon!!! Verizon does not value customers or their business!!!!
Stay away, far far far away!!!!

[vzw_customer_support]

Hello Jhnblnkenship: first and foremost I just wanted to thank you for choosing our services and want to apologize for this first impression. We truly would hate to lose you, please be on the lookout for a Private Note from us. 

-Christy

[Jhnblnkenship]

I can’t access any private message bc of the status the account is stuck in. So frustrated with this experience and truly regret choosing Verizon. 

[vzw_customer_support · Accepted solution]

I’m sorry you had some trouble trying to send us a Private Message. To assist with any account issues you’re having, we’d need to continue via Private Message. To send us a message on the Community Forum, you can use these steps: https://community.verizon.com/t5/Verizon-Community-Blog/How-to-send-a-Private-Message/ba-p/1700298

Please contact us if you still need that account support. 

-John