S22 Ultra Connection Issues after Update

[gs61]

After my S22 ultra performed the System Update 28 and 29 ending in S908USQS4DXB1 and S908USQS4DXBG my Galaxy S22 Ultra will not stay connected to the mobile network. When I am driving through town it is constantly connecting and disconnecting. Any calls made when it is connected are dropped or they cannot hear me. The phone only works 100% on Wifi as of now. 

I spent and hour and fifteen minutes on the phone (my wifes phone) with tech support the other night and we did all the items below. I had also already done most of these before calling for help. 

-Turned the phone off and back on (20+ times by now since the issues started 3/1)

-Removed the SIM, turned off the phone, inserted, turned back on

-Reset all mobile networks

-Reset all data , wifi networks, bluetooth, etc

-Reset the phone completely

-Tried the old *228 to update roaming towers

After all of that with the tech support, and the phone still not working, she launched into a sales pitch for about 10 minutes on a coverage plan for all devices (verizon or not verizon) that I owned. I declined multiple times. Then she was just frustrated and said to factory reset my phone and that should work. 

Unfortunately, nothing has worked and I am still stuck with a phone that is not useable unless on wifi. 

Has anyone else experienced this since the update? I saw a thread with 130+ comments from July 2023 where everyone had the same issue. The fix for them looked to be a new phone. 

I am going to the store this afternoon, and if no help there I am going to try my SIM in an old phone to see what it does.  

Also, could this be covered under the warranty if the Verizon team deems it is the phone causing the issue?

Thanks in advance for any comments or direction. 

[SynthpopAddict · Accepted solution]

If anyone is still having an unresolved connectivity problem with their S22, see this thread:

https://community.verizon.com/t5/Samsung/Fix-for-Samsung-S22-losing-internet-connection/td-p/1760556

It's not a Verizon problem, but something with the phone itself.

[SynthpopAddict]

Maybe it is the update and maybe it's not.  Have seen commentary from S22 users from all 3 major US carriers saying their phone mysteriously suddenly just stopped getting any internet connection and wouldn't do so without Wi-Fi ever again.  With your calls also not working, I suspect it's a hardware failure as others reported on Reddit the only way they got their phone to work again was to have some hardware components replaced.  This was obviously not a good model year for Samsung. ☹️

[blueskywcc]

I have the same issue.  I have two identical S22 Ultra in my account.  My wife's S22 Ultra (S908USQS4DXBG) is having the same mobile connection issue or perhaps noticed the issue since March 16, 2024.  But, My S22 Ultra with the same software version have no issue whatsoever.  I performed all troubleshooting with Verizon Tech Support but no success.  

[vzw_customer_support]

We're sorry to hear that you're having problems with your wife's S22 Ultra. We want to make sure that she's able to connect without any problems, and we're going to do everything we can to help you get her phone working properly. We're sending you a Private Message so we can help.

~Jesse

[Encee1]

I'm having the same issue.  After the update my phone ability to connect to networks has decreased inside places where I normally get service. It also drops often as I drive down the road. 

Is this a way to get us to buy new phones 😡

[vzw_customer_support]

Hey there, Encee1, we know it's important to be able to rely on your phone connection. Can you tell us more about the decrease in ability to connect to networks? Is this happening in only certain places? You mentioned an issue while driving. Are you dropping calls?

-Lauren

[JWalker01]

My wife and I are having the SAME issues. After an update pushed on April 5th,2024. We have tried all of the listed steps as well... I've swapped sim cards and used the app "Network cell info Lite". I placed my phone and her S22 beside each other and you can see the signal drop out in real time. This issue can NOT FALL ON THE END USER. 

[vzw_customer_support]

JWalker01, we're sorry to hear that you're having problems with your S22 Ultra connection. We never want you to have service issues, and we want to make sure we find a solution. Just to be sure, have you looked at the troubleshooting steps found here: https://www.verizon.com/digital/nsa/nos/ui/troubleshooting/acss/samsung-galaxy-s22-ultra#/ There's a "No Data Signal" option on there. Please make sure you go through that troubleshooting and let us know how it goes.

~Jesse

[blueskywcc]

In private message with VZ, after repeated trouble shootings, I was told the cause of the issue is my Samsung phone.  I ended up trading the Samsung phone in and upgrading to iPhone with paying more...  Let me know how your situation is.  Thanks.

[MrCheezle1]

I have this EXACT same issue with my 22 ultra. Sat on the phone for over an hour with Verizon and did everything y'all mentioned (resetting phone, mobile networks, removing sim and cleaning it, etc) and nothing helped.

This is the 2nd Samsung I've had that has done this exact same thing, so I called Samsung because I'm still halfway to my upgrade and all they told me was, you should get a new phone and it's probably Verizon's coverage.

The crazy part is, I can walk from one end to the other of the parking lot and service with drastically change. Come back the next day and the service will change to the opposite ends of the lot. It will change from one side of the street to the other. All these are places I had full signal and service in prior to the latest security update. I'll have some text messages send and others just sit in "sending" while other Verizon users have full functional service right next to me.

I promise you I won't be buying another Samsung.

[Itguy1123]

The update notes say they added control of the 5g network.  But in the mobile network settings there is no 5G option available.  So they turned off 5g by default and then no way to turn it on again.  

It drops calls like crazy and apps won't connec saying no network is available even with 4 bars of 4g.  

Then the battery is getting eaten alive by the ai features of the oneui.  Can't turn it off, even though I don't want ai on my device. 

Why are features  being added in a security update that we can't refuse or uninstall?

[vzw_customer_support]

We're sorry to read about the issues with service on your device. What troubleshooting have you done ? Does this happen in a certain area or everywhere? ~Peter

[hamradionut]

My wife and I got new phones in May 2024. We had Note 9's. We went to our local Verizon store and had them activated on our accounts, and removed the 9's.  So far my phone is working correctly even after all the updates. My wife's phone however stopped working on the Data (Verizon Network) side around 12 hours after activation. We went back to the store and spent hours on the phone with tech support trying to fix her phone. Finally the tech support said she has a bad phone and nothing else they can do. We put her service back on her note 9, and her 9 works well. So we sent her S22 Ultra back to the supplier(not Verizon)  and they sent her another phone. We took that phone to the store and even though they had a hard time getting it activated, it finally activated and we went home, the phone worked great that evening and did one software update. The next morning there were two more software updates, which we applied. After that her phone stopped working on the Data (Verizon Network) side and bearly worked on WiFi.  Instead of going back to the store, I call Verizon tech support on my phone, and they did some trouble shooting on her phone. After an hour or more of troubleshooting, tech support said there was something wrong with the antenna in her phone because he wasn't getting good signal quality back from her phone. He also checked the signal quality on my phone and said it was no problem with it. So this is phone number 2 which is either bad or the software update made the phone unusable. The Verizon tech support offered to send her another new phone free of charge to replace phone number 2. We are suppose to get that phone (number 3) today. So we will activate it and see what happens. At this point we are afraid that phone number 3 will do the same thing once it's activated and the update start coming to it. I agree that software updates are good if they solve problems, not cause them. Also I think there should be a way to go back to a previous update if the new one is causing problems. Also IF the software update caused the problem on my wifes last two phones, why is the fix to replace the phone? Yes a free replacement is good, but we have been going through this issue since the first of May, at some point this is getting old and a permanet fix needs to happen, wheather it be Verizon or Samsung. I checked both our phones and the software updates are excatly the same build and number. Also in all my research, I am seeing this across all carriers, not just Verizon. I am also in fear of my phone to stop working at any time not. We have been Verizon customers for 10 plus years now and have used Samsung phone all this time and this is the first time we have had these problems. I don't know what the answers are, but someone either Verizon or Samsung needs to get this fixed. These phones are not cheap, and a lot of us can't affort to replace a phone through no fault of our own.    

[Terramd]

I have the exact same issue  after an update last Thursday.  The phone will only work (internet / voice calls) on wifi. I went through the troubleshooting with a verizon tech  and my phone worked on cell service for about 15 minutes. I assumed it was fixed as it was working when I got off with the tech. 15 minutes later it is having the same problem. 

I have tried other "fixes" from other forums, but nothing seems to work. The most recent thing I tried was updating the "play store". 

If I reset my network connections or toggle airplane mode on / off; sometimes I can get 10-15 minutes of voice calling. This does not always work and is inconsistent. 

I get the message "your phone is not registered on a network,  so you can only make emergency calls. 

It sounds like this is a known samsung problem and has to do with their update.  Hopefully  someone comes up with a solution very soon.  I will give tech support one more try tomorrow, but am not hopeful after reading others experiences.

I may just change carriers and get a new device if Verizon does not assist with this known issue. 

.

[vzw_customer_support]

Hey there, Terramd, we definitely don't want to leave you with device issues after updating your software. We are communicating all software issues to Samsung/Google. Can you please follow these steps: https://bit.ly/3VOc6j0 and let me know your current software version? So we can get some background on this issue we would like to ask some additional questions. Does this issue persist in multiple locations? Have we guided you through putting your phone in Safe Mode to test?

-Lauren

[Edwardinyo]

Samsung S22 Ultra S908U1UES5EXE3

[vzw_customer_support]

Thanks for following up. Please place the phone is Safe Mode and test it out.

Feel free to follow these steps: http://spr.ly/6603gdcPW.

Let us know how it goes.

~Gilbert

[Edwardinyo]

Went through all the steps, and called VZN and Samsung to do a reset on their ends, but nothing helps

[Kiya48912]

i have an s22 + since the last forced update it has had a device alert can not connect.   my phone worked fine 5g calls , bt, etc.  my wife did complain several times she tried to call me and went straight to VM.  i had no history missed call etc from her.  her phone showed calling me in her call log.  checked times i was not even using the phone at times of her calls.  i called verizon on this connect issue and intermittent calls going srt to vm w no record, verizon stated this was a glitch they were working on..   few months later same alert never fixed.  3 weeks ago i cracked my screen a small hairline crack.  not even worth replacing the screen.   few days later the screen became intermittent normal to black for several days before just staying black.  phone still functioned when connected to my truck.  went on vacation Myrtle Beach no one had parts in stock to repair.  past monday when we got back had an appoinment to U Break We Fix.  also been a cluster.  they were able to repair my phone! replaced screen etc.  phone worked like new they stated 5g wifi BT etc no problems or issues,   then samsung makes them run a DIAG on the phone.  it kept failing to connect to something w samsung.  they tried and tried.  even though my phone was was fixed worked normally because it wont connect somthing to do w samsung UBWF told me they had to fail the repair mark as unrepairable unfixable in accordance w their contract w Samsung.  these IT guys were at a loss being that everything worked normally no issues.   my working phone was in my hands new screen etc and they had to take it back! to unrepair it to put the old parts back on and give it back broke.   samsung illegally trying to force me to buy a new phone?  they said sounds this way or its verizon .  that they have actaully heard of this rediculous issue just have not run into it personally.  still waiting to pick up my broke phone so i can take to verizon.  a verizon store not a verizon autorized dealer they said they cant help me.   i have been a customer of verizon for 30 years along w my entire family and wife and daughter.   i also have a large business account w verizon i have someone in the office handle it for me but atleast 60 phones, wifi cards for laptops, and whataver data plans we have.  i just know how much the bill is each month.    just hope verizon "STORE" has customer service.  also to top it off i use Liquid Glass as a screen protector have for years works amazingly! best screen protector out there over any film.  they were covering the screen repair at UBWF ! no charge to me.  liquid glass protection warranty !  

[SynthpopAddict]

@Kiya48912, the network connectivity issue is most likely the flex antenna and charging port board needing to be replaced per a discussion on Reddit.  I posted about this in a separate thread:

https://community.verizon.com/t5/Samsung/Fix-for-Samsung-S22-losing-internet-connection/m-p/1761318#...

Surprised the repair shop told you they'd heard of the connectivity problem but then said they'd never seen it themselves.  This has been a known issue with the S22 for quite some time and the people who've successfully gotten it fixed have said it was a hardware thing which when they got the parts replaced, everything was fine again.  As for your broken screen, depending on whether you have insurance and/or how much the screen replacement costs...for both a screen replacement and to replace the 2 other items...the total cost of all the repairs may or may not be worth it and you'd have to buy a new phone?  Getting just the flex antenna and charging port board replaced is less than the cost of a new phone, but a screen replacement on top of that, probably makes it nearly equivalent.

[TipperMarie]

I'm having the same problem. Went to verizon and they said oh it's fine you have service, for 2 minutes inside the store, then nothing anywhere else. They did offer to replace my Sim if the issue continues but I gave to go 2 towns over to go back there.