Samsung Galaxy S22 Ultra Known Issue

I have had a Samsung Galaxy S22 Ultra for 2+ years now. The phone has no damage and until a week ago had no issues. Then suddenly, I have NO service. The moment I disconnect from wifi, zero bars, "Emergency Calls Only". After days of going back and forth with Verizon support and visiting Verizon stores, installing multiple eSIMs and physical SIMs, network resets, and factory reset, still no service.

I eventually discovered that the Samsung Galaxy S22 Ultra has a known issue with the antenna, and Verizon is aware of this issue, as confirmed by Verizon support. Now, the solution should be to get a warranty replacement of the phone, but today I was told that the "Verizon warehouse" is out of stock for that device. In addition, no one can provide me a definitive date when it will be in stock.

Now, as a customer who pays his bill out time every month, I am FORCED to pay for an upgrade I did not want because I cannot go another week without phone service.

Why is Verizon continuing to sell the Samsung Galaxy S22 Ultra if there is a known hardware issue?

If the issue is known, why isn't an inventory of replacements kept in stock OR why isn't an upgrade replacement provided for free to the customer WHO HAS ALREADY PAID FOR A FAULTY PHONE?

Accepted answers

Snafu516

Came across this message while dealing with same issue with 2 different Samsung S 22 ultra phones.

This is issue with the phone, not Verizon exclusively.

After a lot of research and trying different things like new SIM card etc., it is found to be an issue with the flex antenna and charging port board.

Was able to order both parts for about $30 per phone on ebay and with how to videos on you tube fixed this issue by replacing these parts.

Very frustrating but OK now. (Both phones were new but from secondary seller so could not replace with warranty. One worked for few months and the other did not from the start. We have other phones in family no issue ...yet.

Hope this helps

All comments

Jenn19wilson

I have had the EXACT same issue! And literally have been through 15 reps and diagnostics, new SIM cards, virtual SIM cards, Account level escalations, etc.
I was told to buy the extended warranty for my phone, pay the deductible, and then request a replacement?

I can't believe how many hours I have spent trying to correct this issue. Not to mention, my child had an emergency and needed to go to the ER. My phone would not receive calls. I was livid.

Verizon is willing to lose a customer of over 20 years due to a know phone issue that they have no plans to correct.

It 's sad. I have to change providers. I am not spending any money to fix a Verizon known issue. This should not fall on the customer.

RECALL the phone or do something, Verizon. I don't even care to own their stock any longer. AT&T looks like a better buy.

GearlMawm

I have been having the exact same network issues since January 13 after a forced update on my phone. I cannot connect to the network even after a factory reset.

gildedpear

does anyone happen to know if this also happens on the s21 ultra

if so, that would be a nice end to the countless hours of (useless) customer support