Samsung Galaxy S22 Ultra Known Issue

[stephon757]

I have had a Samsung Galaxy S22 Ultra for 2+ years now. The phone has no damage and until a week ago had no issues. Then suddenly, I have NO service. The moment I disconnect from wifi, zero bars, "Emergency Calls Only". After days of going back and forth with Verizon support and visiting Verizon stores, installing multiple eSIMs and physical SIMs, network resets, and factory reset, still no service. 

I eventually discovered that the Samsung Galaxy S22 Ultra has a known issue with the antenna, and Verizon is aware of this issue, as confirmed by Verizon support. Now, the solution should be to get a warranty replacement of the phone, but today I was told that the "Verizon warehouse" is out of stock for that device. In addition, no one can provide me a definitive date when it will be in stock. 

Now, as a customer who pays his bill out time every month, I am FORCED to pay for an upgrade I did not want because I cannot go another week without phone service. 

Why is Verizon continuing to sell the Samsung Galaxy S22 Ultra if there is a known hardware issue? 

If the issue is known, why isn't an inventory of replacements kept in stock OR why isn't an upgrade replacement provided for free to the customer WHO HAS ALREADY PAID FOR A FAULTY PHONE? 

[Jenn19wilson]

I have had the EXACT same issue! And literally have been through 15 reps and diagnostics, new SIM cards, virtual SIM cards, Account level escalations, etc. 
I was told to buy the extended warranty for my phone, pay the deductible, and then request a replacement?

I can't believe how many hours I have spent trying to correct this issue. Not to mention, my child had an emergency and needed to go to the ER. My phone would not receive calls.  I was livid. 

Verizon is willing to lose a customer of over 20 years due to a know phone issue that they have no plans to correct.  

It 's sad. I have to change providers. I am not spending any money to fix a Verizon known issue. This should not fall on the customer. 

RECALL the phone or do something, Verizon. I don't even care to own their stock any longer. AT&T looks like  a better buy. 

[JEFFAC]

Don't bother going to AT&T.  My wife is having this same issue with her S22 Ultra and is getting the same run around by AT&T and Samsung.  I think everyone who's having this issue needs to blow up social media platforms until Samsung does something about this.  Clearly just calling them isn't getting it fixed.

[Kayejohnson9636]

I have also had the same issue, Verizon was no help at all. 15 years as a customer and I just left.

[GearlMawm]

I have been having the exact same network issues since January 13 after a forced update on my phone. I cannot connect to the network even after a factory reset. 

[vzw_customer_support]

Hello, being on top of your Samsung Galaxy S22 Ultra is crucial, especially if you are encountering network connection issues. Verizon is here to offer the support you need.

When did the problem start? What recent changes have you made? Who else is experiencing this problem (other phones, other users, etc.)? What exactly happens when you attempt to use the device?

~Gilbert

[SwankyNina]

I have S22 Ultra, S8 Plus, and an iPhone 12 Max all on the same plan.  The S22 Ultra is the only one experiencing non connectivity.  I can on make/receive calls, text, data when on wifi.  Occasionally it will work without wifi, but the bars jump from 4G, 5G to 0 and everything in between within seconds and give me an error that states that the device is not connected to the network.  I have made multiple calls to Verizon, visited a store twice with in minutes of being told the problem was solved  after the verizon agent  reset the network, changed out the sim card, updated eSim, factory reset and the problem persists.  

I finally received a replacement phone (I was sent a black phone with no s pen to replace my burgundy phone because burgundy are out of stock).  Verizon could not provide a matching black s pen because they are out of stock.  I'm currently switching the phones and the One UI app keeps crashing and making the screens glitch and disappear.  I have now figured out that the "latest" One UI update is not the latest (thanks to a Google Search) although the phone says it is.  This can't get any worse. 🤷🏽‍♀️

[MoneyMatt]

Ay mine just started happening after I updated like a week into march

[vzw_customer_support]

MoneyMatt, thank you for the details. First, we recommend going through troubleshooting for your S22 Ultra. Here's a link to the troubleshooting guide: https://www.verizon.com/digital/nsa/nos/ui/troubleshooting/acss/samsung-galaxy-s24-ultra#/ Please select the issue that most closely matches the problems you're having and follow the troubleshooting and let us know if you see any improvements or now.

~Jesse

[Darfmaj]

I am experiencing the same issue, and my wife did as well.

Wife is on ATT and i am on Verizon, both Galaxy s22 Ultras.

The phones themselves are the problem and no troubleshooting guide will help you

[Jennygirl1216]

Personally, my issue began back in August. So I've been paying for "unlimited data/talk/text" for 6+ months w/o receiving services. My phone will only function on Wifi so once I disconnect from a wifi network I cannot text, call or use the internet. So basically it becomes useless. I have switched out SIM cards, done restarts, manually disconnected data and turned back on, turned airplane mode on and off, etc. NOTHING WORKS. I have been to 3 separate Verizon stores and noone can help me. The only thing they tried to do was sell me a new phone or told me to file a claim. Which I would have done, but after this problem began, my daughter dropped the phone and now there's a crack in the screen so of course I have to pay either way now. So now I am just waiting out my contract so I can switch to a different provider. I have been with Verizon for 20+ years and they couldn't do us the courtesy of informing us all of this KNOWN antenna issue and compensated us accordingly? So now I have lost all faith and trust in their reliability and transparency. Shame on them.

[Gofastdodge]

I have had nothing but problems w V and samung s22 ultra.. amy phone hasnt been able to connect to the mobile nework in months. I havnt really bitched about it cause i have wifi... even tho i shouldnt have to.. id get a home phone then...  i have more to say, but not politely... 

[vzw_customer_support]

Oh, wow! Dealing with equipment issues can be frustrating, especially if it's been happening for months. Our goal is to offer the support you need.

What changes have you made? What troubleshooting have you completed? What exactly happens when you attempt to use the Samsung Galaxy S22?

~Gilbert

[sgtcoke22]

Same Phone Same issues....and verizon reps say I have to buy a new phone even though its a proven known fact these phones have this malfunction.  Should be illegal. Was that Samsungs strategy? Lets make sure the antenna works until after the 1 year warranty and then force customers to make an insurance claim or upgrade/buy a new phone?

A message should have been sent out to all customers owning this phome with an option to upgrade immediately and stop paying on a broken phone. Verizon may not have made the phone, but thousands of users with the same issues and no solution.

 Do better Verizon and Samsung

[vzw_customer_support]

I depend on my phone on a daily basis, so I know how important it is to have your phone up and running, but we are here to help. Could you provide us with additional details of the issue you are having? When did you start having this problem?

~Freddy

[Kayejohnson9636]

I went to the store multiple times, until I was so mad I started crying. 15 years and I just left. They said I could upgrade when I don't even have my phone paid off yet $200 left to go.  I didnt want an upgrade I just wanted my phone to work. Are you going to take anything off my bill? I cant use it. Mad in Bowling green 

[vzw_customer_support]

We definitely value your 15-years, and I know how much I would be upset if I was having this same issue, and seemed to not be able to find help, Kayejohnson9636. While our stores are equipped to help troubleshoot issues, they have the same process we have in customer service for replacement equipment. In regards to the replacement options that are avaialble, unless instructed by Samsung, we can only offer the same make & model phone. If they are out of stock on replacements, we have a form to submit to have one shipped to you as soon as they come back in stock. Otherwise, we can explore alternative options. I'd be happy to see what options exist for you. Please be on the lookout for a private message from us, so we can review those options with you.

-Joseph

[villocj]

I can't believe how many Verizon customers that have chimed in with this issue and Verizon has done NOTHING to help! I have been going through this for a few weeks now with one of my Galaxy phones (that I STILL have payments on) and I'm paying a lot of money a month for a phone and service that I am not able to use.  Can SOMEONE at Verizon do something?!?! I've been a customer for 17 years, and I am about to cut my ties completely.  My phone and service is part of my livelihood, without it I cannot make money to make ends meet.  SHAME ON VERIZON 😞 

[vzw_customer_support]

We appreciate your years of service Villocj. We are here to help. What issues are you experiencing? What troubleshooting have you done?-Joe

[Jphillirn]

After the latest update 

[Preacher77]

Y'all are complete garbage as a company. Same issues here. 6+ hours of my life and thousands of dollars in lost revenue for my company. These companies know exactly what they are doing. Verizons rep even had the gall to try to get me to PAY FOR AN UPGRADE!? Beyond bad faith business practices. I am also taking my business elsewhere, even if I pay more.