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AMC+ BOGO NETFLIX +play

tim2024

Frustration!

Nearly 1 month ago, I did the buy BOGO one get one Promo.

Buy 1 year of AMC+ get 1 year of Netflix Premium on you.

I bought and paid for AMC+ through your +play service. I clicked all the prompts, it opened up AMC+, I made a new account as required and payed for it.

AMC+ works when I go there.

Now on your +play area of your website it says ACTIVATION PENDING. For both Netflix and AMC+.

Is the error everyone making - we paid on AMC+ website when signing up and we were supposed to pay herte on Verizon? Because when I clicked on your site it opened up AMC+.

I have talked to 100 people from Verizon. You are now currently ignoring me on social media message system for like over an hour now.

it's almost 7pm now.

Still says that no matter what I do. I click it and just end up in a loop.

After talking to a million of you and having a ticket for 10 business days,

So now, here I am well over an hour on your social media chat messenger and still no reply. So please, check my account and push my activation already.

AMC have done as you asked so WHY am I still PENDING ACTIVATION???????????????? PLEASE? I mean what do I have to do? I've provided a million screenshots and information and it's been like a month. What do I have to do cancel everything and just go elsewhere? Because this is beyond ridiculous. Like I said above did I do something wrong when I paid for AMC? I remember both your website and AMC wanted a credit card number. I also recall since it was a new amc account that I had to sit through a 7 day trial to begin with before it activated. Maybe something like that messed things up? Check my account now.

I just want what I paid for.

amc sub^^^^^^^^^^^^^^^^^^^

Thank you!

Comments

tim2024

Still waiting on your social media messenger.

5:35 PM

You sent

hello, my previous ticket was not properly resolved.

You sent

Hello?

You sent

help?

Sent 44m ago

It's now 7:10 PM and I started the chat at 5:35 as shown above.

Verizon_Support

We are sorry to read that you are having this issue with your subscription, we'll be glad to help out. To continue, we will be sending you a private note.

~Freddy

tim2024

The point I wanted to make was that after talking to a million different people I was told that Verizon doesn't see any registration or activation from AMC. I was told to have AMC try to manually activate it again.

So I talked to amc and they stopped my sub and manually reactivated it. They told me to have Verizon push it through now and see how it goes.

Guess what? I was just told I have a ticket in and have to wait 10 Business Days. I have already waited 10 business days on my original ticket that you closed when it was unresolved. And yes it went exactly 10 days and you never updated me on anything to do with the ticket. I found out it was closed my reaching out myself.

I have been waiting since Oct 26th + a 7 day AMC+ trial period. I do IT. I have done call center and desktop support. I would be fired for 1/10 of this. I would never treat a customer like this.

tim2024

Can someone tell me how does this work?

1. Click the deal/promo offer or whatever

2. Enter your CC details, etc

3. click activate

4. AMC+ opens up

5. Enter details on AMC website again and create a new AMC account

6. You pay amc on their website basically

or is is supposed to go

5. you only make an account and don't add a CC to amc's site. You don't pay there, you pay amc THROUGH +play?

I'm just trying to make sense of what wrong with so many people having the same problem since no one seems to be caring.

tim2024

amc is at least trying to help

tim2024

@tim2024
wrote:
Can someone tell me how does this work?

1. Click the deal/promo offer or whatever
2. Enter your CC details, etc
3. click activate
4. AMC+ opens up
5. Enter details on AMC website again and create a new AMC account
6. You pay amc on their website basically
or is is supposed to go
5. you only make an account and don't add a CC to amc's site. You don't pay there, you pay amc THROUGH +play?

I'm just trying to make sense of what wrong with so many people having the same problem since no one seems to be caring.

Anyone? Does anyone know how your product works? Can anyone answer the above questions? I get private messages asking random things but no answers.

Verizon_Support

We're terribly sorry for any inconvenience. We will be sending you a private message to further assist.

~Ivone

DJQuik

I am still without my Netflix access and I continue to get the runaround and handoff to agent after agent. I’ve spent many hours on this to no resolution. I paid for the same offer all up front for one year even.
the only difference is my AMC+ works but not my Netflix!!

only reason I signed up was for the Netflix subscription.
verizon does not want to help or even refund me the offer!

tim2024

They just removed all traces of my pending subscription offers in the +play area, yet I still have AMC+

You should contact your bank if it hasn't been long and/or dispute it but make sure to site AMC or contact AMC directly. AMC is in my experience with this is a million more times competent than these people. They are your best bet for a refund. You're money also went to them so it makes sense. Even if it's too late for the bank AMC still might refund you.

Verizon owes us Netflix if we paid this money and an explanation would be great too. All this other stuff is just their damage control and ends up going nowhere. I've been at step 1 for over 1 month talking to verizon. Two tickets that have done nothing. They have had this problem before if you search the internet and these forums. There was a different interface for the whole thing. So it is a known problem that they failed to fix completely after the first few times because here it is yet again.

I try to ask questions here and none get answered, they just push for private chat. Then once in private chat they say I have a ticket in and have to wait 10 business days. So two tickets = 20 days alone not counting weekends. Then they close the ticket out and not even inform me it was closed or anything and I start over and talk to someone and they say it was resolved. Then they want to open another ticket? Infinity.

It's like these people working here, all 100 of them don't read any of this at all. Like 1 average IT guy could handle all of this. Why/ how? I did it myself. I handled thousands of tickets for a huge company and did all the community customer support stuff and in house. I never treated customers like this and passed them off. I closed out hundreds of tickets a month way harder than this.

I have even tried to blame myself. Maybe I did something wrong? No answers regarding that either. I do wonder if this would be immediately fixed if I was a business. Like how if you're Comcast business you get prioritized right to the front.

where's my pending stuff? all active subs removed? huh??

tim2024

17 pages of the same issue

https://community.verizon.com/t5/Account-Activation/Can-t-activate-paramount-netflix-play-promo/td-p/1694341

DJQuik

I have 3 tickets for my problem and while a bit different it is the same I accepted a offer, paid it in full but only got 1 part of the deal accessible, and as a bonus they have also double charged my Disney bundle.
I am done with them and will cancel all my app subscriptions get my refunds and have them enable them or I will just switch to Xfinity stream. Pricing is now comparable

DJQuik

It should be noting easier to do them activate my Netflix and correct the charges on my Disney bundle.

i am done with this ticket stuff and waiting more days only to see no resolution .

DJQuik

Did you ever get it resolved?

here’s what they offered me then pulled the plug and said no we can’t!!

Verizon_Support

Hello, DJQuik, we appreciate your loyalty and want to help ensure that you receive the services you pay for. So we can best assist, we will be reaching out via Private Note.

-Lauren

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