5G Home Internet
Can’t get Samsung $400 gift card
Same issue here. Purchased the 5G Home Plus internet plan and was supposed to receive a $100 Verizon gift card and $400 off Samsung appliances at Home Depot. I've talked to multiple support reps...they have all "escalated" the issue, but I still don't have my Samsung appliance promo code. Did anyone actually receive it and…
customer service agent.
After months of trying to get my stupid $200 Amazon gift card for signing up for home internet as promised by Verizon, and spending hours on the chat and phone, receiving several promises the issues of getting my getting the card were resolved, I finally spoke to an agent yesterday, May 14, 2025 for 30 minutes. She assured…
network coverage
Hi Verizon Team, I have a Verizon phone plan and a home internet box provided by my employer for remote work. Unfortunately, both my phone signal and home internet connectivity are quite poor, which is significantly affecting my ability to work efficiently from home. On my phone, 5G service rarely connects, and when it…
Account Access
I am having trouble with my account access. I placed an order on chat for the 5G home internet. The device arrived, but I was not able to activate it via the web/app. So I called in and it was activated. They said I would have access to the app and web. I tried a few days later, still nothing. Called in and they said it…
Service
Calling tech support is a absolute nightmare when it comes to Home internet. I jumped on Verizon's Home internet as soon as it was available in my area . I have had it for over a year now. I needed to get a wireless extender and that is where the problems began. Each time I call or chat i will get different answers. I was…
no “Exclusive Home offers” tile under "Make the most of your plans"
I got this email from Verizon: Thanks for making the switch to Verizon Home Internet. We’re happy to let you know that your purchase makes you eligible for a Amazon Echo Show 10 or $200 Amazon.com Gift Card.* Redeem your Amazon Echo Show 10 or $200 Amazon.com Gift Card offer within 60 days. Here’s how: Sign in to your My…
ASK-NCM1100 - How to Change the Default LAN IP address to a different Subnet
I have a Verizon ASK-NCM1100 5G Home Internet Router. How can I change the default LAN address (192.168.1.1) to a different subnet (i.e. 10.0.3.1)?
When I “manage device” for router I can’t log in on iphone
Anyone else have this problem? I can log into the my Verizon app on my iPhone and I can manage all devices except the Verizon Gateway 5g router. Once I try, I get the message “Looks like something went wrong, please try again later” The only thing that has changed is that I got a new iPad and ever since I set it up I…
Monthly bill increased to 400.00
So I moved into a new home march 1st of this year and i call Verizon to move service from my old apartment to my new apartment. Pretty simple, right? Not for Verizon. They created another account at my new address and have been double billing me since March I called and asked them to delete one of the accounts and credit…
no activation link for YouTube TV
I have a home plan that I'm the Account Owner of. My home plan has YouTube TV a part of it, but when I follow instructions to activate, there's a message that I need to ask my Account Owner or Manager to edit perks. Can someone help give me editing access to my account--thanks. @vzw_customer_support
Verizon Home Internet charges
I had verizon 5G service for about a year and found out the TMobile 5G works better at my home. So I canceled the Verizon 5G internet in Feb this year. But they still billed me for the next month. As soon as I canceled, I asked the verizon support to send me the return label by email, but they said they will mail it to my…
Door to door sales people
I had some young adults come to my door offering free trials of the Verizon wireless wifi box. They promised that the month trial was free, easy, and there would be a return slip included with the box when I receive it. I received the box and there was no return slip included. I unplugged the box within the trial period so…
UPDATE : No replacement router
5/2 Update: Again, I spoke with Verizon on Friday and they told me the router would be here on Saturday - overnight delivery. They gave me an order number and tracking location number. I never got the tracking number again (no surprise there) and I also never received the router! I’ll now be cancelling Verizon because I…
New customer
I just switched to Verizon from Xfinity because the price was so much better. I received the router a day late and when I set everything up, it wouldn’t connect to the internet. I was on hold for over an hour and Verizon hung up on me. I tried the chat next but they were not able to help me either. So now I’m without…
Why can't I get Anyone to Help Me?
On March 27th, I contacted Verizon for assistance with my account and services. I was connected to a representative named Eva (or Ava), who immediately insisted that I had a $100 rebate to claim before she could assist with my actual request. I politely explained several times that I was not interested in the rebate—I just…
No email or promotion tile for Meta Raybans
I also seem to have fallen victim to the 5(@m of an enticing deal to switch to 5G home internet. I ordered on 6/20/24 and the gateway was delivered 6/24/24, but never received an email nor did I ever have a promotion appear on my account. It’s been well over the original 65 days and is now almost to the final day I would…
Need help redeeming incentives
Hello, After I signed up for 5G, just after Christmas , I received two emails to redeem the incentives - an Xbox and a $200 gift card. The emails had links and step by step instructions to redeem. The tiles never showed up in my account. I’ve spent hours with customer service in chat and on the phone. They tell me the same…
Backup plan customer service
Can someone give me a phone number to speak to a customer service representative in America? in the past month or two I spent over a dozen hours on the phone with people that cannot help me and they don’t seem to have a good grasp of the English language and I’m going around in circles and online Help is a joke so far
Connectivity and speed
My husband and I switched to Verizon Gateway because we'd heard good things about the service and we were tired of dealing with Cox. Everything was fine for the first couple of months, but now, all of a sudden, as of the last week or so, our connection keeps dropping in and out, speeds are extremely slow (we're paying for…
Severe Packet Loss on Verizon Backbone (Alter.net – 140.222.19.101)
I am reaching out to report a persistent and serious issue with my Verizon 5G Home internet service that is severely impacting real-time applications — particularly online gaming. Over the past few days, I have been experiencing constant lag, packet loss, and poor hit registration in games like Overwatch 2 & Delta Force.…
Meta Glasses Promo for signing up for 5g Internet
I signed up for 5G internet towards the end of May 2025, with the promo for the meta glasses. I have not received the email yet to claim the promo when the 60 day period comes up. How do I request the email to ensure I obtain the promo in time? Thanks in advance!
PlayStation 5 w/ PlayStation Portal.
I've been struggling with the PlayStation Portal device for several weeks now and I need some outside help. The Problem: My Playstation Portal (sold on Verizon's store) will not connect to my PS5 when the portal is using my iphone 15's Personal Hotspot function. The Context: I have Verizon 5g home internet and my…
Bill
Why is it so hard to pay my bill
Verizon Forward taken off my account
So last month the ACP ended and I knew it would because of the email I recieved informing me, nowhere did it say I would have to reapply for the Verizon Forward discount I was shocked when I saw my bill for the month...I reapplied and was accepted and talked to an agent and they said they couldn't retro my discount for the…
Why cant i link services no matter what
I try to link my service in the app so i can pay easily. i get to the part where it has to verify my account and it only has a 'send it to you through the mail' option. Then it says they'll mail me about a new password. Why is verizon like this? Why does this system seem so inexplicably messed up? I can't link the service
5g home internet speed
Has anyone found a fix to the extremely slow 5g home internet speed. Like other posts in the forum, my home internet was good for the past year but starting in November I have been getting very slow internet speeds. I have had my modem replace and have called customer service multiple times. I’ve moved my modem all over…
$100 Amazon Gift Card
The instructions to apply for $100 Amazon Gift card are misleading or not valid. On my receipt it says to Rebate: $100.00 Amazon Gift Card Redeem by Jul 08, 2025 at m.vzw.com/rebatenotification. That link only goes to my home page account. I have looked forever on how to apply for this rebate. This is not right. How to get…
Switching
I have been thinking about switching my home internet But I'm not sure after reading the comments
Passing IPv6-in-IPv4 Packets (IP Protocol 41 packets) to Host Behind Verizon 5G Home Internet Gateway LVSKIHP
I would like to pass IPv6-in-IPv4 packets (IP protocol 41) back to Cisco router that sits behind my Verizon 5G Home Internet Gateway (model LVSKIHP). I don't want to put the Verizon gateway into bridged mode because I'd lose the wireless AP functionality. I've set the DMZ setting to point to the IP of my Cisco router, but…
Unable to link service to my account
Since I signed up for Verizon internet I only been able to register with Verizon but when asked to link my internet service to my account i It says that my information has to be verified and they only will let me verify by mail. When I received a letter in the mail it gives me a temporary password but it never works. I…