5G Home Internet
IP Passthrough?
I have the same problems as here. Except ring cameras and not blink. They only add and work when out of ip passthrough mode. https://community.verizon.com/t5/5G-Home-Internet/5g-home-ARC-XCI55AX-IP-passthrough-not-working-with-blink-camera/m-p/1730293#M1649 Apparently IP Passthrough is the issue.…
Nintendo Switch Offer
I signed up in Portsmouth Ohio walk in Verizon store and was told after 90 days I could choose from a Nintendo Switch and or a Gift card. I have tried to redeem through APP and Phone calls and now after reporting to BBB they say I was never eligable. LOL I have the Home Internet right from Verizon. I was told in the store…
New customer
Already I'm confused AF ... Verizon pays more attention to phones than it does home internet. Can you hear me now?
Ps5 and Ps4 No Internet Connection -Although hardwired!!!
on Wednesday 1/31/24 i upgraded from 100/100 internet to 300/300. the router was mounted in the garage barely 20 feet from my living room and an extender was placed in my apartment living room. since that Wednesday both my Ps5 and Ps4 cannot find an internet connection upon Initial Start Up - from either rest mode OR full…
shipping address
I placed an order for new home internet service this morning and just noticed that my address is incorrect in the confirmation email. The order has not shipped, how do I change my address?
Cannot Pay Bill - No Links Work
I cannot pay my bill. No link I have been sent has worked. My bill is now past due, and I have absolutely no way to even pay it. It says the sever for Verizon cannot be found when clicking anything to do with the Verizon home internet.
Can’t link svcs after sign in, new customer
Brand new 5G home internet customer. Service is excellent but can’t link services with mobile, account or order number. Have been on phone with cust care for 3.5 hrs since I activated device a week ago! Please help!
NFL Sunday Ticket
I was offered Sunday ticket while upgrading my phone and switching to the home internet. I have since activated the phone and internet while also switching to the unlimited data plan. I spoke to three different people and got different answers each time. Every other offer has shown up in my tiles. Why offer something that…
Return label for WiFi extender
I ordered a WiFi extender for my 5G Home Internet Gateway. Only took 20 minutes and arrived in two days. $199 extender but free with my plan. Couldn't get it to pair. Chatted a few nice agents that all said I'll take care of it if we sent you the wrong extender it's not compatible with your gateway. No problem mistakes…
How to change Nat type on ARC-XCI55AX
Its been impossible to join any game, It says my NAT type is strict, ive been looking for days for a fix and no one has anything. I hate you verizon. WHY CANT YOU JUST MAKE THIS STRAIGHTFORWARD??? ITS SO SIMPLE. EVERY OTHER ROUTER HAS THIS OPTION?? Anyway can someone please tell me how to fix this. My router/modem is the…
Service in Fontana CA
Hello, I live in Fontana CA and over the last week the service has been horrible. I work from home so having strong service is a requirement and I’ve been at or less than 5 mbps. At first the service was less than 2 mbps but it’s improves a little. However as the day passes the speed reduces and I’m unable to work.
Big signal strength improvement!
Good day! So I was attempting to work on moving my ASK-NCQ1338FA in the window for signal strength, and it accidentally fell over on top of a box with the top facing where the 5G tower is. My signal strength went from -110 to -101 without being in the window! So If you are having signal strength issues, use the Verizon app…
Never ending charges
8/31 I was encouraged to try out the Verizon home internet at my local store. Tried it for less than a day and tried to return it to store. Nope - have to call and request a return label. Did just that on 9/10. Was told to expect it 7-10 business days later. On day 11 I called and nope - no label was sent oh and by the way…
I am not the owner of my account
I had to create a new account because I was sent a replacement internet router that has a different phone number. When I created the new account it states I am not the account owner I am the only person who lives here and the only name on the account. Why am I not the account owner? I can not set up auto pay. I never had…
$200 Home Depot gift card promo issue
Back in May I signed up for the offer that I saw online - upgrade my Home internet with verizon and get a $200 gift card after 60 days. 60 days later, no gift card in site. I called and was told it would show up "any day now" and that I should wait "7 to 14 business days." 14 days later, nothing. I called again yesterday…
5G Home Internet on my home firewall cannot log into Netflix. Sparklight modem works fine.
I use Sparklight (for years) but was by a local Verizon store's seemingly knowledgeable salesperson invited to try the 5G Home Internet Gateway, the CR200A. It connects up, and through its interface says the signal is very good where I have it positioned. Signal is about -90db. I have a Watchguard Firewall with Sparklight…
how can I subscribe
Hello am new here pls how can I subscribe
Home Internet now flagged as not available in my area, causes to be locked out of tech support as existing customer
I'm paying for Home Internet Plus, but the speeds on my phone are 3x faster (+/- 900Mbps vs. 310Mbps) in the exact same location of the modem, which is the older ASK-NCQ1338FA. I have maximum bars (top floor of the building) and 5G UW with direct line of sight. So I find myself in the situation where it's better to disable…
Can't redeem $200 Home Depot Gift Card
I am trying to redeem the $200 Home Depot gift card for signing up the 5G Home Internet. I got some strange "Terms & Conditions" for "Google Products" with expiration date of 5.8.2022. After I clicked the blank button below the terms and conditions, I got an error asking me to try again later. It has been like that since…
PROMOTION NEVER RECEIVED
I was offered in writing for two promotions for trying the Verizon 5G Home Internet. After eight phone calls and assurance in writing that my promotions we on their way, I have still not received anything NOTHING AT ALL. Verizon needs to be held accountable!! I expect what was offered to me in writing to be honored. I will…
Missing Gateway turned to billing nightmare
I have been going back and forth will Verizon over a billing issue for well over a month now. I ended by 5G home internet service and returned the gateway in early September. I was charged for the missing gateway. In late September I spoke with someone at Verizon who said my next bill would reflect the update (that my…
4 attempts, no return kit
Will someone from Verizon please reach out and resolve this issue? I have requested a return kit for our Gateway 4 times since we cancelled service in July and have not received anything. I even went to my local Verizon store to make 1 of those requests. 1 agent told me to just take it to The UPS Store, which I did. Of…
5G Internet Speeds
I recently rejoined Verizon after several years on another carrier...I cannot believe how slow their network is. I would have thought many improvements would be made over that period of time, but things seem like they're going backward. 5G internet? Ha! Yea right, this thing won't even connect practically outside of my…
5G Wifi Cell Tower Floating
Really frustrating to have to reset location on TV app due to floating signal towers
Executive-Level Escalation
I received a flyer in the mail for NFL sunday ticket with signing up for 5G home internet and ignored it till a Verizon rep ( Josh ) called me on 8-[phone number removed per the Verizon Terms of Service]. He told me I would get 300MB download speed and 20MB upload speed. I told him I had Cox broadband 500MB download and…
Unable to Register My 5G Home Internet to My Verizon Account
Hi everyone, I moved to a new apartment two weeks ago and signed up for Verizon 5G Home Internet. I received the router and successfully set up the WiFi—it’s working fine. However, I have been unable to register my 5G Home Internet service to my Verizon account. Since I was previously a Fios customer, I had to create a new…
5G home internet waitlist
I was put on a waitlist for 5G home wifi. Ill put some additional info below but has anyone gone through this before? if so, how long did it take for service to become available? I called and asked a Customer Service Rep for help or some additional info on the waitlist. The general Q&A i had is below: Q: What is the…
Apollo group tv buffering
HELP! I switched to Verizon about two days ago, thinking that everything will work since I had Xfinity and I have a 2000 Mp through Xfinity and Apollo was working fine. I switched over to Verizon and have a 300 mp and now my Apollo TV is just buffering. It’s still downloads the app, but it does not play the movie. I do not…
Ookla speedtest and dynamic IP addresses
When I first got the 5G internet box, the Ookla speed test worked fine. I could see the many times my IP address changed in the results history. Now suddenly I have no results. The history has been wiped clean. Not even the speed test I just ran shows up. I can still sign in and I can still run the test and see a result,…
Nitendo Switch Promotion
Hello everyone, I wanted to bring to your attention some serious issues we've been experiencing with the Verizon Nintendo Switch promotion. Despite following all the required steps and patiently waiting through the grace period, we were informed that we will not be receiving the promotion as expected. We fulfilled all…