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Verizon Home Internet
For the last week my 6g home Internet has been very slow and unable to load many web pages. When it was 5g, it worked great with everything. This is my 2nd modem and my internet speeds are very slow. The Verizon app doesn't let me do a speed test either. I need a resolve to this ASAP. Thank you!
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no retun box provided-resulting in collection account
I canceled my Verizon home 5G internet. That was almost 7 months ago. They said they were going to send me a box so I could return their equipment. (the white verizon box device). I've called them three times and every time they say they're going to send one out and they never did it. Now I am being pursued by TransWorld…
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Unable to Redeem Ray-Ban Meta Glasses/ $200 Home Depot Gift Card
I switched to Verizon Home Internet back in July, and when I did it made me eligible for either a pair of Ray-Ban Meta Smart Glasses or a $200 Home Depot Gift Card. I recently got the email that my offer is ready to redeem. The instructions say to go to My Verizon, and find the "Home Offers" under the "Make the Most of…
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Never received gift card
After 6 months opened the account, I never received gift card, already called, nothing happened, no email confirmation. Verizon is terrible, anyone would help?
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5G home internet
I purchased home internet several days ago and the day after I received a telemarketing call from Verizon to buy the service I already ordered. 2 days later I got another call on a weekend about purchasing home internet. I did not authorize Verizon to spam and sell me products I did not request info for. They need to…
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Power Outage Troubles
We experienced a power outage earlier in the week. Once then, we can not connect “Alexa” or any of our home devices. Additionally, our light timers are messed up too. Anyone else experience a similar problem? P.S. We have already reset our router…
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Cannot connect to shared printer
Ever since I switched to the Verizon 5G Home Internet I am unable to connect to the shared printer on another computer on my network. The only thing that changed was adding the 5G Home Internet router to my home network. Is there a setting that I need to change on my router to allow me to connect to the shared printer?
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Home Internet not working and address issue ALERT
For months I’ve been trying to settle an issue and have spent over 7 hours total speaking with CS reps with NO HELP. Promises made that I’ll be credited and calls would be made back to me. Empty promises. But I’m not letting this go. It’s not going away. I’m not going away. I started researching after a Verizon rep told me…
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Charged for services I never received
In August, I purchased 5G Home Internet, canceled the account within 2 weeks, and returned the modem before the 30-day period. I am being charged $115.62 for a service I did not receive. Since the money was taken out of my checking account on 10/1 and my service is now disconnected, I am told Verizon does not have ANY…
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How do I connect qr code
How do I connect internet
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5G Home Internet Blocking Access for Google Hub News
My issue is very similar to the one listed in https://community.verizon.com/t5/5G-Home-Internet-Archive/5G-Home-Internet-Blocking-Access/td-p/1276508 except that I have my Internet Gateway set to IP Passthrough mode, which means the firewall shouldn't be a factor. Added to this, I am unable to log into the Internet Gateway…
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Got unnecessary charge
Returned device but charged $215. chatted with agent, she said will be fixed before 9/27 but not fixed. call customer service twice but they said they couldn’t verify with tracking number but but I have. Visit authorized retailer and cooperated office but all they did was made calling with my phone to customer service.…
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Home Depot $200 gift card
I never got my 200 dollar gift card & it’s been a long time.. is there anything I can do for me to receive it or at least credit on my bill? I was told to wait 60 days and I would receive it but i never got it. Seems like they did this to a lot of people
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Nintendo Switch Runaround
I signed up for 5g home internet with the nintendo switch promotion. I have done everything correctly and do qualify as confirmed by multiple customer service reps over the phone. I never received an original email to redeem and after calling was informed that a couple people were having this issue. My problem was…
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e-gift card
I was supposed to get The Samsung laptop along with a $ 200 e gift card. Verizon was out of stock for the laptop, so the representative offered me a gift card for the value of the laptop. I just found out the e-gift cards are only good for paying your Verizon bill or buying a Verizon product. If that's the case I want the…
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Interrupted streaming
We use Verizon home internet. When we are streaming a program (typically thru the PRIME app) it will be interrupted by a spinning icon which eventually says there was a problem and to come back later. Believe it or not, it happens EVERY evening between 7-8 pm. Our phones can stream and our desktop can stream without this…
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Verizon Forward Discount revoked after the end of ACP
Before the ACP ended I had received an email about what to expect when it ended. The email stated that my bill may go up $30 dollars which I expected but the email also stated, “Verizon will continue to offer the Verizon Forward discount to eligible customers. If you currently receive an ACP discount and keep your Home…
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Gateway Physical address
Today I noticed my internet was down. I tried all the usual fixes to no avail. When I called Verizon I was told that my internet was suspended because the physical address of my gateway was changed in my account?!? I did NOT change the address & the internet worked fine 2 days ago. I’m stumped at how customer service has…
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home depot credit
I had used the home depot credit and the order was cancelled, tried to reorder with the same coupon code, saying it was invalid. Talked to 3 different customer service rep, two of them said they could replace the $400 code for a Verizon credit of $400 and the last rep said they weren't able to do that since I used the code…
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Promotion never received
When I signed up in May, there was a promotion of receiving a Nintendo switch console or a $250 Home depot card (after 65 days) I have yet to receive notification to pick my option. And it is now October.
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Verizon's Negligence Ruined My Credit – Need Immediate Help!
Hello everyone, I am an international student who recently graduated from a university in the United States and am currently seeking employment in my field. It’s important to share that I’m on my own here, without family or friends I can rely on for support, trying to navigate and survive. This issue began in February 2024…
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5G Home Internet Promotions NOT HONORED
I have tried for 2 months to access the $350 Samsung credit promised after 2 months of Verizon 5G home internet. Who is trying to get Verizon to honor their 5G Home Internet promotions? Are you experiencing resistance to honoring these promotions - e.g. delay/never mailing of gift cards, inability to access discounts &…
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$400 home depot credit
If I opt in for the credit over Sunday ticket and I purchase an eligible item on sale, will the $400 be taken off the sale price (as long as it meets the requirement of $798 before taxes?)
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How to set up
Hello, It's my first time using the wifi how do I set it up I see nothing on the site from where the set up link doesn't lead me to it?
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Returned 5G Home trial routers in time, yet charged $500
Hello, The salesperson forced me to trial 5G Home Internet at a Verizon Center and assured me that it was just a trial and that if it didn't work, I could return the equipment for free. It didn't work (I had Fios already), so I returned it with the shipping boxes through UPS. And I forgot about it. When I checked my credit…
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NFL Sunday ticket
I switched to Verizon internet on August 6,2024. Was told that I would get an email to activate my NFL Sunday ticket but never received one. On my app it shows I am enrolled in it but no button shows up to manage it. I have been on the phone with Verizon 2 separate times at over an hour a piece with the representative…
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Slow / High Latency in the evenings. San Antonio
Every night for a week going on two, I have had slower internet with higher pings at night starting at about 5 or 6. I've had 5G home service here for over a year. At first, I noticed the issue running a few pings to 1.1.1.1 or 8.8.8.8 and found I was pinging these DNS servers at 300ms +- about 50, and then I would…
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Target gift card
I also was supposed to get the $200 gift card for internet change in April. Never got it. Contacted Verizon in July and was told my gift card had already expired and they’d send me a new one bc I never received in mail. Contacted them again today and was told nothing ever was done in July and they couldn’t do anything.…
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$200 Target Gift Card Never Made Available
We switched our internet service to Verizon on 3/15. We should have been eligible for the $200 target gift card rebate. After the 65 day waiting period, we never received any email or other notification of receiving the rebate. I believe we’re now outside the timeframe to redeem the offer and I am livid. We never received…
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5G Home Wifi Extender
Leaving this here to help the next fellow as I couldn't find help through the community nor by calling the service desk. Verizon's service desk isn't particularly knowledgeable on their newer services, promos, and technologies. Not to mention their AI assistant definitely needs a lot more training. If you ordered the 5G…