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Could not return 5G home gateway. Label not received even after 5 follow-up calls
I ordered 5G home internet and picked up the gateway from the Verizon store on July 19, 2024. I tried the internet, but it was too slow. So, on July 22, 2024, I canceled the connection. I received the return package after a few days to return the gateway. But, it did not have the return label on it. I also received a…
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Verizon 5G internet box return nightmare
I bought a Verizon 5G box in Oregon, then moved to Pennsylvania. I upgraded internet in Pennsylvania to FIOS. Then cancelled the 5G internet as it was not needed anymore. I tried to get a return box sent to my new address for about 4 months. Everytime I called to get a return box sent could expect sitting on the phone for…
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Verizon gateway not using correct DNS addresses
I have a Verizon gateway, model XCI55AX. Wifi is disabled on my Verizon gateway and I do not want to use it for wifi. Home wifi is configured on a Google router plugged into the Verizon gateway via ethernet cable. The Google router is setup to use the DNS addresses for OpenDNS. For some reason, when connected to my wifi it…
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Avoid 5G Home
Month number 4 still can’t get a return kit or even an address or return number the send back the router. I’have been in contact with social media reps and the answers are resending the return kit or taking it to UPS without a label o return number which is impossible according to UPS attendant. I just gave up and will be…
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5GHome return is impossible
Month number 4 still can’t get a return kit or even an address or return number the send back router . I’have been in contact with social media reps and the answers are resending kit to return or taking it to UPS without a label o return number which is impossible according to UPS attendant. I just gave up and will be…
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5G Home Internet
Frustrated. I was sold 5G home internet by Verizon 6+ months ago. They sent equipment. I constantly had issues. Calling support, they reset , had me resetting. Would work for awhile. A few said they'd personally monitor & follow up the next day. (never happened). Then it worked fine about 3 months. Last week it went down…
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Nintendo switch offer never received ?
I was told I would receive email to claim the Nintendo switch ..but still no email yet?
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$200 Home Depot card
Don’t see my $200 Home Depot card in my offers. Do I need to call customer service and wait two hours on hold? This should be easier.
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NFL Sunday ticket redemption
I signed up for the 1g network because I was promised NFL Sunday ticket and YouTube Tv as a promo. We have not been able to redeem the offer for over a month and we have talked to numerous supervisors who create "tickets" but can't fix anything. Clearly this is a recurring issue based on the community boards. I have…
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Return equipment
Why am I not receiving return kits with return labels? 8/12 Original return kit-no label 8/13 Live Chat - Couldn’t figure out how to send return label 8/13 Tried UPS - USP system said order # was invalid 8/13 CS sending kit with label-not received 8/22 Went to Verizon Store-Rep called CS , requested kit with label 8/29…
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Dell Color MFP H625cdw permanently offline
My Dell Color MFP H625cdw printer connects to my Verizon Internet Gateway wifi network, but it has no gateway address and the status reads "offline" on my laptop. Is there a setting I need to configure either on the network, the printer, or perhaps my firewall in order to get this to connect? I still have my old AT&T…
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Moving without service availability
I'm moving and need to transfer wifi service but service is unavailable at my new address will i need to cancel and return my equipment since service is unavailable at my new home ? What fees will I have to pay
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$200 target gift card
Hello! I switched over to Verizon in February of this year, and I got the home Internet as well. When I signed up, there was a promotion to get a $200 target gift card with the home Internet. The associate at the store told me after having the Internet for six months, I could redeem the gift card, however, I was given no…
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Never received return kit
Still waiting on a return kit to mail back my home equipment! I never received anything in the mail. Verizon customer service please reach out to me!
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Xbox Series X and Amazon Gift Card Promtion
I have tried for months and months to get the $200 dollar amazon gift card for the promotion i did. In July my internet stopped working and they gave me a new verizon internet gateway ark, and told me if i wanted the $200 i would lose it if i cancelled the internet. I did not cancel and after repeated attempts to get it…
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Recently having to reboot frequently
Recently we have been having to reboot our 5g modem fairly frequently. We have to do so every other day or every day. Sometimes multiple times a day. It started to happen right after some storms rolled through our area. However the weather has been fine and nothing out of the ordinary. For the first few months of service…
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5G home
I cancel my 5G Home internet 3 months ago and now there is a 200 dollars charge for not returning the router .I have been going thru customer service many times and they promise a return kit that never arrives also they can’t provide a address for the return .Store employees are useless . I am canceling all my services…
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Buffering
What can be done about the buffering issue I’m experiencing with the 5G internet. I just switched from another carrier and since then the buffering and getting tossed off because of ip address issues I’m really wondering is it worth it? How are you guys dealing with it this if at all?!?
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5G Home Internet
Feb 2024, I became a 5G Internet customer. I do not use Verizon for my mobile phone. Every month since I receive an automated Verizon email that says I’m not signed up for paperless billing and will be mailed a paper bill. A few days later the paper bill shows up. Then I get an automated email saying there are two ways to…
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Password doesn't work
Password doesn't work
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Connecting WNC CR200A to a wireless router
I currently have a cable modem and I have connected a TPLink Archer 7 wireless router. The router doles out the dhcp addresses. DHCP address gateway of the router is 192.168.0.1 I just got a WNC CR200A. Noticed that it has a DHCP server and this gateway is at 192.168.1.1 I connected the WAN port of the TPLink router to the…
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Using CR1000A with an Orbi mesh network extender
Hi! I have used an orbi mesh network extender for years in my house to help with my old Verizon router. However, I just starting using a new Verizon wireless router CR1000A and I’m wondering if it might work better on its own or if I should continue to run it through the orbit system as is. Thanks for your help!
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$200 target gift card
So I’m a little upset. I received the 5g home internet back in February with a promise $200 target gift card. They sent me something I had to fill out in April and sajd I should receive it in 6-8 weeks. After contacting Verizon they informed me that I never received the gift card and they were going to expedite to get it…
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June 2023 Home Internet Promotion Issue
In June of 2023 I saw that Verizon was giving a promotion for their home internet for $25 per month for 2 years with a gift card, or $35 per month for a gift card + a free sound bar or Walmart + plus a lesser quality sound bar. I signed up for the $35 for three years, but the employee told me I couldn't choose which items…
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Home Depot gift card
I was also offered the Home Depot gift card and am having trouble getting it. Can someone help me??
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Home internet
Is the most expensive home internet 45 .00 sufficient to work from home . I pay Spectrum 90.00 a month and speeds up to 500 , this says speeds up to 3[phone number removed per the Verizon Terms of Service]g for Verizon . But I’m wondering does anyone work solely from home with a lot of employee systems and the Verizon…
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$200 Target gift card rebate
It seems this issue has not been resolved for any of us still. In May, I reached out in the forums in regards to the gift card, I was able to get assistance on June 4th, they told me via chat, which I saved, that they were inputting the form, and within 5 days, verify the eligibility. I was told I would receive the gift…
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how to connect starlink and verizon DSL to home network
Hi folks, I now have Verizon DSL - the fastest Verizon internet Verizon can provide for my location is 2.8 mbps down and 0.5 up - and this is no longer workable for my internet needs. I am 1200 feet from the street with only underground phone and electrical lines Fios is not available, so my best option for higher speed…
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Billing Discrepancy
How do I get in touch with Corporate??? No one seems to know. Customer Service can never find the number or contact info. And my issue is on week number eight and still not resolved! No help whatsoever. Any ideas on how to break the hamster wheel and get real results????
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Connection Blocked on Some Devices
I have been using the Verizon 5G home internet for about 6 months without any issues. I use the Verizon supplied router for some devices, but have a TPLink router for the main floor. In addition to this, I have a wireless bridge (using Engenius Enstation AC) to a detached shop. Then I use another TPLink router in the shop.…