5G Home Internet
My 5G plan ending in a me losing my 300 MBs plan
I requested help because my 5G Home internet recently started to consistently drop. I was told the solution was to try a new router to see if that resolve my issue and I would get instructions on how to return my old router. It ends up the person who helped me totally changed my plan and my price increased. I ended up…
Verizon giving me the runaround on my $200 Home Depot rebate
Hello! I added the home internet on 5/24/24. I completed all the steps necessary and have never received my gift card. I have had at least 7 conversations with reps to no avail. Always telling me they will “escalate” to get this resolved. When I enter the tracking number on the rebate center site, it says invalid due to…
NFL Sunday Ticket
Still haven’t received my offer to redeem the Sunday ticket. Spoke with numerous representatives and been told numerous reasons and dates. This is totally unacceptable and false advertising. This was the main reason I made the switch to 5g home internet.
Promo gift cards never received after 5G Home Internet installed
I switched to Verizon 5G Home Internet in July of 2023. Was promised (via Chat - which I printed out) that I would receive a $200 Hone Depot card and a $100 Verizon gifted card. Was told to wait until November 2023 to call back and request the cards be sent. (Had to wait because they thought I would cancel after getting…
Interpreting Activity on the System Log
Hello everyone. I previously aske a question about finding internet activity using the router logs, but did not come up with a solution. Than you to all that contributed. This brought up another question, specifically about the System Log of my router. (G3100). I have about 13 devices using my router, from printers to cell…
5g
Does anyone know what the USB-c port on the 5g internet gateway is for.
Could not return 5G home gateway. Label not received even after 5 follow-up calls
I ordered 5G home internet and picked up the gateway from the Verizon store on July 19, 2024. I tried the internet, but it was too slow. So, on July 22, 2024, I canceled the connection. I received the return package after a few days to return the gateway. But, it did not have the return label on it. I also received a…
Verizon 5G internet box return nightmare
I bought a Verizon 5G box in Oregon, then moved to Pennsylvania. I upgraded internet in Pennsylvania to FIOS. Then cancelled the 5G internet as it was not needed anymore. I tried to get a return box sent to my new address for about 4 months. Everytime I called to get a return box sent could expect sitting on the phone for…
Verizon gateway not using correct DNS addresses
I have a Verizon gateway, model XCI55AX. Wifi is disabled on my Verizon gateway and I do not want to use it for wifi. Home wifi is configured on a Google router plugged into the Verizon gateway via ethernet cable. The Google router is setup to use the DNS addresses for OpenDNS. For some reason, when connected to my wifi it…
Avoid 5G Home
Month number 4 still can’t get a return kit or even an address or return number the send back the router. I’have been in contact with social media reps and the answers are resending the return kit or taking it to UPS without a label o return number which is impossible according to UPS attendant. I just gave up and will be…
5GHome return is impossible
Month number 4 still can’t get a return kit or even an address or return number the send back router . I’have been in contact with social media reps and the answers are resending kit to return or taking it to UPS without a label o return number which is impossible according to UPS attendant. I just gave up and will be…
5G Home Internet
Frustrated. I was sold 5G home internet by Verizon 6+ months ago. They sent equipment. I constantly had issues. Calling support, they reset , had me resetting. Would work for awhile. A few said they'd personally monitor & follow up the next day. (never happened). Then it worked fine about 3 months. Last week it went down…
Nintendo switch offer never received ?
I was told I would receive email to claim the Nintendo switch ..but still no email yet?
$200 Home Depot card
Don’t see my $200 Home Depot card in my offers. Do I need to call customer service and wait two hours on hold? This should be easier.
NFL Sunday ticket redemption
I signed up for the 1g network because I was promised NFL Sunday ticket and YouTube Tv as a promo. We have not been able to redeem the offer for over a month and we have talked to numerous supervisors who create "tickets" but can't fix anything. Clearly this is a recurring issue based on the community boards. I have…
Return equipment
Why am I not receiving return kits with return labels? 8/12 Original return kit-no label 8/13 Live Chat - Couldn’t figure out how to send return label 8/13 Tried UPS - USP system said order # was invalid 8/13 CS sending kit with label-not received 8/22 Went to Verizon Store-Rep called CS , requested kit with label 8/29…
Dell Color MFP H625cdw permanently offline
My Dell Color MFP H625cdw printer connects to my Verizon Internet Gateway wifi network, but it has no gateway address and the status reads "offline" on my laptop. Is there a setting I need to configure either on the network, the printer, or perhaps my firewall in order to get this to connect? I still have my old AT&T…
Moving without service availability
I'm moving and need to transfer wifi service but service is unavailable at my new address will i need to cancel and return my equipment since service is unavailable at my new home ? What fees will I have to pay
$200 target gift card
Hello! I switched over to Verizon in February of this year, and I got the home Internet as well. When I signed up, there was a promotion to get a $200 target gift card with the home Internet. The associate at the store told me after having the Internet for six months, I could redeem the gift card, however, I was given no…
Never received return kit
Still waiting on a return kit to mail back my home equipment! I never received anything in the mail. Verizon customer service please reach out to me!
Xbox Series X and Amazon Gift Card Promtion
I have tried for months and months to get the $200 dollar amazon gift card for the promotion i did. In July my internet stopped working and they gave me a new verizon internet gateway ark, and told me if i wanted the $200 i would lose it if i cancelled the internet. I did not cancel and after repeated attempts to get it…
Recently having to reboot frequently
Recently we have been having to reboot our 5g modem fairly frequently. We have to do so every other day or every day. Sometimes multiple times a day. It started to happen right after some storms rolled through our area. However the weather has been fine and nothing out of the ordinary. For the first few months of service…
5G home
I cancel my 5G Home internet 3 months ago and now there is a 200 dollars charge for not returning the router .I have been going thru customer service many times and they promise a return kit that never arrives also they can’t provide a address for the return .Store employees are useless . I am canceling all my services…
Buffering
What can be done about the buffering issue I’m experiencing with the 5G internet. I just switched from another carrier and since then the buffering and getting tossed off because of ip address issues I’m really wondering is it worth it? How are you guys dealing with it this if at all?!?
5G Home Internet
Feb 2024, I became a 5G Internet customer. I do not use Verizon for my mobile phone. Every month since I receive an automated Verizon email that says I’m not signed up for paperless billing and will be mailed a paper bill. A few days later the paper bill shows up. Then I get an automated email saying there are two ways to…
Password doesn't work
Password doesn't work
Connecting WNC CR200A to a wireless router
I currently have a cable modem and I have connected a TPLink Archer 7 wireless router. The router doles out the dhcp addresses. DHCP address gateway of the router is 192.168.0.1 I just got a WNC CR200A. Noticed that it has a DHCP server and this gateway is at 192.168.1.1 I connected the WAN port of the TPLink router to the…
Using CR1000A with an Orbi mesh network extender
Hi! I have used an orbi mesh network extender for years in my house to help with my old Verizon router. However, I just starting using a new Verizon wireless router CR1000A and I’m wondering if it might work better on its own or if I should continue to run it through the orbit system as is. Thanks for your help!
$200 target gift card
So I’m a little upset. I received the 5g home internet back in February with a promise $200 target gift card. They sent me something I had to fill out in April and sajd I should receive it in 6-8 weeks. After contacting Verizon they informed me that I never received the gift card and they were going to expedite to get it…
June 2023 Home Internet Promotion Issue
In June of 2023 I saw that Verizon was giving a promotion for their home internet for $25 per month for 2 years with a gift card, or $35 per month for a gift card + a free sound bar or Walmart + plus a lesser quality sound bar. I signed up for the $35 for three years, but the employee told me I couldn't choose which items…