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Amazon and Xbox promo
It has been a constant run around from support about the Amazon gift card and Xbox promo. I have been told multiple dates that I should have an email by or see the tile in my account by. All those dates have come and gone and I have been given another date that I will have it by. All the issues I have had and what I am…
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Signing in
I have the app and I put my password and all the correct info in and it says that that either I don’t have an account or the wrong info or somthing I don’t know
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Xbox Promotion No resolution till now
I have actived my verizon home internet on 16th Jan 2024 and till now i have had zillions of call with customer care but no resolution. everytime i call customer care i get misleading information first i was told they need to escalate this which they did and follow in 5 business day then next agent said cant see escalation…
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Early termination fee website broken
Hi Verizon Customer support The website to upload the ETF has been broken, and I am not able to submit the invoice. What is the solution for this issue? Can you give me the email address so that i can share the invoice copy and raise the request? I see there are a lot of others too who are complaining about this issue, can…
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Verizon 5g Internet - Cisco Anyconnect and PALO ALTO Global Protect VPN clients speeds
Since switching to Verizon 5g almost a year ago we have had some issues with working from home using VPN. My wife and I work at the same company, just a different part of organization. We both work from home but she uses PALO ALTO Global Protect and I use Cisco Anyconnect VPN client. Off VPN client our speeds are around…
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what mode for ipv6 does the cr200a gateway use in passthru mode
What mode does the Cr200a gate way use to issue ipV6 address in passthru mode? dhcpv6 or slacc and the prefix size? i am trying to get a unify udm se to issue ipv6 addresses to clients on default vlan. IPv4 works perfect, but i'm unsure of the settings for ipv6 .
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Promotion for switching not active
for 2 months now we've been unable to redeem our offer. Keep saying to check our email and theyre giving us this giftcard and this giftcard. 17 year members!
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New wifi
How is the new wifi gateway working?
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does the 5g Home internet support ipv6-pd delegation
Does version 5g Home internet support ipv6-pd, if so what is the delegation /56, /48. /60, etc? Or does it only support /64. The XCI55AX is in pass through mode and I can only get a /64 to work.
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How do I get the Verizon Forward credit?
I have recently ordered 5G Home Internet. I have ACP, which is already showing on my account as a $30 credit; however, the Verizon Forward credit is not showing up. I’ve been going on the Verizon Forward Program webpage to apply for the Verizon Forward credit, but it shows, “You are already receiving the ACP discount.…
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Unable to redeem offer
I am beyond frustrated, I signed up for the 5G home Internet with an offer for an Amazon echo show 10/3 generation, and after 30 days of activation I have no option to choose my offer. I have contacted Verizon numerous times and continue to get a runaround and never a solution. I’m going to give them one more shot, if…
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Broken promise
I am writing to express my extreme frustration and sheer disbelief at the appalling service I have received in recent weeks. Two incidents, dated November 26 and December 19, have left me questioning not only the competence of your team but also the honesty of your company. On November 26, I was told over the phone while…
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Early Termination Fee Submission Website Broken
Can not submit bill to get paid for ETF. I have the same problem has this person. https://community.verizon.com/t5/5G-Home-Internet/Early-termination-fee/td-p/1730752 Verizon website works great when Its used to pay my bill but when it comes to verizon paying me the website is broken. There are thousands of customers…
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Can't return device
For some reason here's what happened 1. On the day of setup I was having trouble so I called tech support. They said something's wrong with the device so they'll send a new one. 2. They sent a new device to my parent's house in Delaware. I live in New York and I have always had my own phone number account etc. And haven't…
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Apple HomePod or $200 Verizon Gift Card
@vzw_customer_support I have had the 5G service since September 23, 2023. The hoops I had to jump through to just get an order confirmation… I talked with at least 8 reps via the chat and on the phone between November 27 and January 17. Every single one assured me that the problem was resolved and that I would have my…
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ACP not accepted.
In December I was told by a Verizon representative when I switched to Verizon to apply for ACP and if it's approved it will be added to my account. In January I called back and asked and was told if it was approved it would be applied the next billing cycle. Now I was sent an email saying it can be linked from your…
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Can you use the 5g as a fax line out
Can you use the Wi-Fi 5g as an outgoing fax line?
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New construction - Unable to find address in Verizon system
I have not been able to set up 5G home internet, because the address is listed in the system. How can I add the address?
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Home internet
Verizon home internet is the worst home internet in existence. I would never recommend to a friend.
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5g Home Internet Promotion (Xbox/Gift Card)
I have tried several times to get a resolution on redeeming the promotional items offered by Verizon but to no avail. When I signed up for their home internet service on January 2nd I received the success email letting me know I qualified for an Xbox Series X and a choice of a $200 Amazon Gift Card or an Amazon Echo and…
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Extremely Frustrating Experience with Network Speeds, Incorrect Information, and Delayed Resolutions (Multiple Accounts)
I've been a Verizon customer for years now, and in oct of last year also got home internet. I have consistently enjoyed reliable high-speed internet and mobile data. However, today (February 15th, 2024) around 6pm, my internet speeds suddenly dropped dramatically on both my 5G Home internet and my iPhone, going from the…
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Availability
So as to not confuse people don’t dangle a carrot in front of the nose or rural users. although I have a 5G connection VZ isn’t offering it yet. When I first signed on the be notified it was advertised as $25 for life and of course that has changed unless early inquiries are grandfathered into that offer. So, when is VZ…
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Verizon Unlimited Promo
I signed up for Verizon unlimited as a promotion deal in Dec. somehow my application was screwed up which knocked me out the XBOX promotion originally offered. how is that fair and is there anything i can do 2 still recieve that promotion
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Missing my Xbox
Good Evening, I haven’t received the email for the Xbox yet but customer service stated I’d be getting one and the gift card. How can I get more information? Do I have to wait a certain amount of time?
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Connection drops
Does anyone have a solution for 5G home internet disconnecting? Verizon support has not helped. My connection drops at least 10 time a day and disconnects me from work meetings. Very frustrating and make streaming tv also a nightmare.
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5G Home Internet XBox Amazon Offer
I am in the same situation and everyone here. I ordered the 5G Home Internet on 12/31/23 and had it activated by 1/6/24. I have been using it for well over a month now and have been unable to get any concrete answers on where my 2 offers are. I have the original order email that states I qualify for them. I have talked to…
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How to view web history
Have Verizon 5g wireless gateway box thing, was wondering: 1. how to view Internet history to see all websites and web searches viewed while connected to my wifi. and: 2. How to view date and time of connection of disconnected devices. Now it's saying post flooding?
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Slow speeds and disconnects on 5g home internet monopoly go free dice
I purchased 5 home internet in 2022 and had a large gateway (LVSKIHP). This internet was amazing and getting over 1000mbps! That gateway had a hardware issue and it was replaced with a new one (LV65) that now has to connect to a router. The signal is absolutely horrible and we are paying for home plus internet. We are…
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WiFi
In order for me to use my VIVOSUN fan, lights, het, humidifier ect... I have to switch form 5G to the 2 ithinkbits 2.4G for them to connect. How would I go about doing so?
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My Verizon
Good afternoon, I am having trouble seeing my account information in my Verizon. I’ve login numerous times and not getting anywhere.