Apple (Archive)
iPhone offer too good to be true?
I was browsing the Verizon site the other day, looking for a new iPhone. I've been clinging to my old iPhone 7 for years now because I don't want to spend a lot of money on an upgrade. I started chatting with a Verizon sales rep, who said the company could offer both me and my wife with an iPhone 12 -- for free. I asked…
Order new phone
When will I be able to order a new iPhone 15 pro
Bought a blacklisted phone
Hi guys, I bought an iphone 14 pro on the 7th from somebody and they later reported it blacklisted on the 9th. Am I completely out of luck here? Thanks
eSim
I ordered an eSim for my phone and have yet to get a code. When I load into my order on the app it tells me there is an error loading the screen. I cannot call customer service because I do not have the eSim on my phone. The live chat links are dead, and in fact are not even links. I would like to activate my eSim.
Block all text messages sent from email not saving
I receive over 100 email to text messages a day and need this to be blocked but the feature does not save. I click both check boxes and hit save but if I refresh the page they are both disabled again. Located here: Account -> My Plan -> Blocks -> Block Services -> Emails & Domains -> Message blocking preferences Message…
ID Verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
No service
I don’t know what is going on with our cell service. I figured at this time that there would be service everywhere. Where I live I get no cell home service and have to rely on WI-FI. Well our WI-FI is always out and my dad is 84 years old and does not know how to connect to it. So in case of emergency we have no way of…
1 bar-cant get or send messages with attachments help
Can't send or receive attachments on either texts or email messages. This seems to relate to my phone doing an auto update yesterday. what to do?
Rebate
I bought 2 new iPhone 14 pro max and never received any rebates
unlock old VZN iphone for use with eSIM abroad
i recently upgraded my iphone and want to use my old one with an eSIM while my daughter is in the UK for a year but get message unable to activate eSIM contact carrier
Verizon asking for 2FA but my phone is broken
My Iphone is broken and im trying to access my verizon account to see what i can do about it but its asking for 2FA that goes to my phone, and i cannot verify it. I have a watch that is cellular connected, but it wont let me verify through it.
Customer Service from Business Department
I contacted the Business Support line on 8/17/23 to inquire about creating a business account. After telling the representative, Xavier Woods, how long it took me to reach the line, he showed no concern. As I inquired about the business line, he was unenthused while giving instructions. I submitted the documentation as…
undo reporting text
hi - looking for help. How to undo reporting a number to spam? I use to use a number that is a square/reward account. I did check it is not on blocked list. Apple community discussions said this cant be fixed. any suggestions!?
Calls going straight to VoiceMail - no one at customer service or chat line will ever pick up or respond
Most of my calls are going straight to voicemail and get the notification 30-45 minutes later. This is my business line! FIX THIS ISSUE OR I'M GOING TO T-MOBILE.
network
i have iphone 14 plus im on second phone of this series same issue unstable network my second line is a iphone 13 with no problems so its not plan im on the plus even gets unstable network when i connect wifi im on gigablast been thru the troubleshoot with agents many times with same results unstable network so my phone…
Replacement
I need to replace my phone through my insurance policy but don’t have an address because I’m in the service
Apple iphone 14 doesnt show 5G until I turn wifi off?
If a turn wifi back on then it shows nothing, what's the problem? Joel
blacklisted fraudster
i bought a iphone from marketplace and it worked fine for the first day now the person reportrd it and now wont answer my text.i have all the screenshots to were he sold it to me what can i do so i can use the phone,thank you.
Trade in iPhone 12
I sent back two iPhone 12 phones for the promotional credits. They were received on August 16th at 9:51 AM in Fort Worth, TX. I have both proof of deliveries which say they were signed for by 'LONG' and Left at 'Dock'. My trade in status on my account still shows initiated, it hasn't been updated to show received at the…
dropped calls
I am having an issue with my phone 14 dropping the call with only one person in my contacts list (on Saturday it dropped 13 times).. And also I've noticed only 1-2 bars in my home. I have done all of the suggested "fix-it's" that I could find. I called Customer service, they advised that none of the towers in the area are…
iphone 14 pro constantly slipping into SOS mode at the WORST TIMING PLEASE HELP
I am currently preparing to start A HUGE event here in LA at 10am and my phone has starting slippinmg into SOS mode relentlessly for the past 3 hours making correspondence between my team and my patrons with me IMPOSSIBLE. I am livid and completely losing my mind as I need seamless communication in crunchtime. I pay…
Verizon blacklisted IMEI
I tried to bring my paid off and unlocked iphone 12 over to Verizon. They requested multiple documents to verify address and profile information which I did, then they suddenly suspended service and reported my device as lost or stolen. I called them and they removed the blacklist once a month ago, now they've blacklised…
Transfer Phone Number
I'm getting ready to leave my current job and my employer is going to transfer my number to me. They told me that I will need to have an account with Verizon before they can make this transfer. Since I do not currently have the number, I could only register an account with my email address. Is there any other step that I…
Poor Verizon Cell Signal and Poor Windstream DSL WiFi
When we first signed-up with Verizon several years ago outside of Grayson, Kentucky we had a good cell signal at our home. Over time our home signal deteriorated to the point of dropped-calls and having to use a wifi extender. Our current wifi service is provided by Windstream DSL. Our Windstream DSL service has…
Is there a way to use my VZW # 4 SMS on a PC in a web browser?
I don't have a Mac so I can't use its texting option with its Message app with my iPhone 12 mini (iOS v16.6). Thank you for reading and hopefully answering soon.
Wi-Fi Calling keeps dropping calls after a few minutes
The issue began occurring 2 months ago. At the time, my wife and I were using iPhone 11 and 12 Pro. Verizon cell phone coverage in our neighborhood is very poor, so Wi-Fi Calling has always been the way we make calls from home. We have had Verizon Wireless for a number of years, and Wi-Fi Calling has never been an issue.…
Haven’t been able to receive a voicemail in years
My iPhone does not take voicemails no matter what I try. Whenever someone calls me, it rings like normal but doesn’t give them the option leave a voicemail. I’ve tried everything to fix it but can’t figure it out. This has been going on for years. It wasn’t a big issue before but now I’m getting more work calls and need to…
Travel Pass
When I use travel pass overseas, how do I call local numbers? Do I dial like the way I call from U.S.? How local friends call me? Call me the way they call when I am in the US? That is an international call that I want to avoid.
SOS on all phones on my account t
My phone, and EVERY phone in my Family Share is in SOS or blank signal bars most of the time for a week. I’ve already: restarted phones, checked for carrier service updates, removed and reinserted SIM card, reset network settings. We even have a Verizon tower booster in our home. I’m out of ideas and ready for AT&T.
Poor Reception on iPhone 14
There are two iPhone 14's in the house. One was bought a couple months before the other. We can be in the same room on separate phone calls and one of them works great and has good reception, the other drops calls, can't hear the other caller on the phone. I can call the same number that the other iPhone on the phone with…