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Voicemail and poor customer service
The Verizon support has to be the worst ever. I am so sick of wasting my time with the agents who can't understand my simple problem. I am one step away from filing a BBB complaint for how unhelpful the workers are. MY PROBLEM IS SO SIMPLE AND YET NO ONE CAN EVEN HELP ME!!!! All Verizon cares about is ripping people off…
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iPhone 13 Pro locked under US Reseller Flex Policy
I acquired a brand new iPhone 13 Pro last October by redeeming points from Marriott US. I am now in the Philippines and I learned only recently that the phone given to me was under US Reseller Flex Policy, and I could not use any local SIM to activate the phone unit. When I searched online, it says that the only way to…
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Voicemail
How do I find out my mailbox number so I can set up my voicemail
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Messages to Canadian Friends
Hi, I have friends that live in Canada. I have read posts on this before on the site but I wanted to ask again since the one I was reading was at least ten years old. With my regular cellular service turned on like normal, I have an unlimited talk and text plan, will I receive additional charges if I receive or send out…
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Poor signal at Home
Hi. I have lives at my current address for 20 yrs and never had an issue with cellular service. I am in Essex county NJ. In the last year service has downgraded significantly. I cannot make or receive calls in my kitchen and service is spotty at best in other parts of the house. What has changed? How can this be fixed or…
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Faulty charging port
If I was to do an upgrade with my current phone that has a faulty charging port will they be able to transfer my information from my old phone to a new phone? My charging port doesn’t work at all I have to use a wireless charging station to charge it up.
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unlocking
hello my i bought second hand iphone via amazon which is carrier locked to verizon network but i'm currently in Rwanda which is impossible to use it to other carrier providers in my region any support from you would be appreciated thanks
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Iphone 12 - cannot send texts to Android Phones
I cannot send texts successfully to Android phones. I can receive texts from Android phones. I can send texts to Android Phones only if they are part of a group message with other iphone users. Problem started around August 9th. Texts sent to Android phones are "undelivered". I have verified settings - imessage, Send as…
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Shared 8GB plan
I recently received an email from Verizon saying my plan had changed to 5G Start and it’s almost double of what I was paying! I have an 8GB shared plan with 3 lines 2 of which are iPhones and one a flip phone on a basic plan. I did not authorize the switch but can’t get through on any line to Verizon as the calls all fail.…
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Account partially locked
I went to Verizon store to upgrade my phone. Due to a systems problem that day, the process could not be completed. But now I cannot make or receive phone calls or access my account online. I can receive text messages. Surprisingly Verizon cannot retrieve my phone number or account info. It's been very frustrating. What is…
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SIM cards
Hi, I recently purchased a new iPhone 13 and in the shipping/specs information two SIM cards are listed. A "Gemalto Virtual 4G 5G Interim SIM" and then a SIM that is associated with the actual phone. I am assuming the virtual one is actually virtual and has a specific use and the know the other is physical. I could use a…
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Free calls to Canada? Can I do that with my Verizon cell account
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Not Getting 2-Factor Authentication or Verification Codes
ARGH!! Ok, after some research in this thread and Google, I still can't get 2-factor authentication codes or verification codes on my brand new iPhone 12. Here are the details. - Moved from AT&T to Verizon yesterday 5/16/21 - Verified my phone number was ported successfully via the website check - Tech resycned my…
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Not receiving SMS/MMS but can send - New I-phone 14 pro
This was mentioned by others in 2020. My daughter's new phone cannot receive Text messages from non-Apple sources (so no messages other than imessages). She can send SMS/MMS no problem and send/receive imessages. This is very important because many of her school announcements are done via text and also my husband has an…
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Calling US from Mexico
How do I call the US from my iPhone? It is a 800 number It keeps not putting me through. Please let me know
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What’s on our first bill is not what we were told at the Verizon store
We are new Verizon customers after being with different services for several years. We went to the Verizon store in Solon Ohio. We were told we would be buying one iPhone and getting one free. At the time they also offered a promotion to get a “free” Apple Watch by paying for it and then getting a prepaid gift card for the…
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test messages going to email
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Can’t pay bill
Is anyone else getting an error when trying to pay your phone bill. I’ve been trying to pay my bill since last week, and every time I try and make a payment it gives me an error message. is anyone else having this problem?
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Verizon sold me a refurbished iphone 11 as new
As a long time customer of Verizon I am so disappointed to find out now that verizon sold me a refurbished iphone 11. I would like that verizon use a common sense to remedy this problem. And fix their policy of wrong doing. I am hopeful to hear from someone ( wishful thinking) to reach out to me to addresses this problem.…
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Overcharge
Verizon overcharged me $75 per month for 15 months. They will not do anything about it. We could not access our account online to see specifics of bill because they had my wife, the account owner, listed as a child. She went to their store 8 times to get it fixed. They kept saying we would be credited but never did. Beware…
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iphone 14 is the worst...
I have had iphones for quite sometime now and I must say that the iphone14 is absolutely the worst phone I have ever owned. I've had problems with Bluetooth almost from day 1 and not, even using iphone "wired" earbuds, I cannot get the phone to work properly. I have searched online forums and see that I have lots of…
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iPhone upgrade
Currently seeing the battery drain often for my iPhone 12, 128GB, so are there any recommended iPhone upgrades besides the iPhone 14 Pro Max, 256 GB? I was very interested in having a Pro-Model iPhone for 2023.
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Upgrade Existing Line Trade In
Do I have to buy my new phone at Verizon to get trade in credits? (I’m still financing the new phone installment plan with Verizon, makes no sense why I couldn’t send in the phone & get credits. Only paying tax at retailer.)
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Verizon $240 gift card offer
I recently signed up for a Verizon account for which I brought our own phones and signed up for 3 lines. I was told I would receive a $240 gift card for each line of service and these cards could be used to purchase a new phone or use to pay our phone bill. I now find out that I had to apply for these gift cards, something…
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New phone deal, new line, then transfer new line to gizmowatch?
Long time customer. All the deals are for new line adds... -Can I get one of these new phone promo deals, then afterwards, transfer the new line to a new gizmowatch that I may buy? - Can this be done without losing the promo deal price on the newly purchased phone? - Does it require a period of time I'd have to wait before…
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Jet pack won’t connect to I pad
I’ve used a Verizon jet pack for 5 years without problems. Now it won’t connect to iPad Or iPhone. It constantly asks for password, then connects, then drops, then says password is wrong....Tried removing SIM card and “forget this network”. Neither one fixed it. Took it to the store, it seemed to work there. Does this mean…
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Was told that my daughter's phone was free; suddenly $599 on bill over 36 months
Very tired of the Verizon bait and switch method. I did a call while my wife was at the store with the retail salesperson and the outright lied about the deal. After financing three $800 iPhone 12's, where do you go to escape the dishonest business practices of Verizon. I went back to them with cable and internet a few…
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billing
I have been charged a device payment amount of $2093.77 on my account that I did not authorize. Verizon just took the money. I had to go to my bank to get it reversed. But since the payment went through before I had it reversed it shows my devices paid in full and my device agreements have been deactivated. I am told there…
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TravelPass Not working in Chennai India
I am in Chennai India. Travel pass is activated. I can connect to local network Airtel for voice, but the data is not working., Says my phone is not connected to internet. Spent 45 min with customer service and Tech 2 support. Tried all the things they asked for. Still no success. Read through communities and reset the…
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Does the student discount successfully stack with the autopay discount?
I currently have one mobile line with the 5G Play More plan. This is the only line on my account. Until this past month, I received the $10 autopay discount on my monthly bill. I recently enrolled in Verizon's student discount "promotion" that takes $10 off my monthly bill (since I only have one mobile line). I was told by…