Apple (Archive)
iPhone 14 Pro Max not sending or receiving group messages
I have tried all of the troubleshooting steps to get messages to work and currently I am only able send and receive messages to individual contacts. Group messages are failing to be delivered. I have tried all of the steps I could find via Apple and online.
iPhone 12 Pro Max activation problem
I recently had to procure a replacement iPhone 12 Pro Max due to damages that rendered the phone useless. Included with the new phone was a new SIM card, which is technically activated now, but does not allow me to make calls or receive texts - particularly important ones, like Verizon verification codes. Is there anything…
Cellular disappears on I-Phone
My husband's phone has continual problem of all of a sudden it says he needs to sign up for cellular. Verizon store 'fixed' it once, now happening again. Now what? Email him at [email address removed per the Verizon Terms of Service]
Ex husband attempting to access account
My ex-husband contacted Verizon in an attempt to make changes to my account. He is not on my account and never has been. Verizon spoke to him about the changes he wanted to make. Verizon then phoned me to make sure he had the authority to do so. I told Verizon he was my ex-husband and has no authority whatsoever to access…
iPhone 13
* I’m having trouble unlocking my i phone 13 *
eSIM activation delays - iPhone 14 Pro Max
I've been on the phone / chat with support all morning. I tried to activate my phone using the iPhone setup process, but it did not complete it. I've tried transferring via Bluetooth from my old iPhone (12 Pro Max) and that did not work either. I've tried every online option that I could find, any they either do not do…
Disney+ Hulu ESPN+ Promotion Not Working
So if anyone is looking to get this issue fixed you need to let Verizon know they need to fillout a FALLOUT form to add the bundle back to your account and then fillout a MACK OST224799 form so you can log into Disney+ and gain access to the 3 services in the bundle. I’ve been with Verizon for close to 10 years if not more…
Upgraded a new phone two weeks ago, traveling for one month, no one is able to help, and the order hasn’t been processed for shipping
Hello, this is the first complaint I’ve ever made. I’m usually super easygoing and totally understanding if there’s ever a problem. Too, I know it’s not any of Verizon’s Customer Service Representatives’ fault. They were all wonderful. However, I’m panicking and dissatisfied with the upgrade and ordering process through…
Lost iPhone and activating old phone until replacement arrive
R
Unlocking
I have used my iPhone 11 pro max since 2 years with verizon and after that gave it to my cousin in India by factory reset it and whrn my cousin activated it showed error sim not supported It was supposed to be unlocked with respect to verizon device unlocking policy what is the issue and solution please help asap
New Line and Port Process (ATT-->VZW)
Interesting story here for us -- curious to see what anyone else may think since we've been in contact with 10+ Verizon reps over the last week or so, and have spent 15+ hours on phone/chat trying to get this resolved. Hoping to not waste any more of our and the support reps' time here. Here's the timeline: * Dec 3, 2022:…
Two tradeins are not honored
We received promotional tradein on the "my offer" page. Our iphone 11 and iphone 11 promax were each given $700 trade-in value. Even our iphone 6 was given a $440 tradein value offer on the webpage. When we initiated these offers, one representative processed our new phone orders for iphone 13 and iphone 13 pro max.…
MMS on new Iphone not working
I tried disabling iMessage, rebooting. turning back on. Turning off MMS then turning it back on, resetting Network Settings.
Unable to activate iphone 14 pro
Been on phone for hours with both apple and verizon. Simply unable to activate the phone with IMEI failing to work. Cant add cellular plan in settings either
@vzwpix.com
A contact in my address book is receiving random emails from "my cell#"@vzwpix.com. Why is this happening? I am not sending this.
Cannot call 800 / 877 numbers
For some reason I cannot call 800 or 877 numbers. I have tried it with a 1 in front and without. I have turned my phone off/on. My wife is having the same issue. The account is fully paid. Is Verizon having an issue? Is my phone number being blocked on some list? Or is there a SIM card issue? Please advise
Is my account activated
I open an account yesterday n added two phones they suppose to be shipped today , so I want to know if the bill 185 got paid n to help me set up !y account t online
My phone won't do anything unless it's connected to wifi
I've only had the phone for about 10 months, and yesterday I accidentally left it at home while I was at work. When I got home, I noticed that I couldn't send any text messages until I was within range of our house wifi network. Since I was home for the night, I didn't notice anything else, it was working fine. Then, this…
iPhone 8+ ---- Suddenly Not Accepting Phone Calls
My wife's iPhone 8+ has stopped accepting phone calls, and instead calls go straight to voice mail and are disconnected. I've checked all the settings, and I've reset the network settings, and made sure the Verizon carrier settings are the same as my iPhone 8+.
Disturbing text message
After sending a text and the person not receiving my text, I received a very disturbing text back to my phone number vzwpix.com. How and why did this happen? My phone and the phone I text both have Verizon service.
Verizon e-Gift Card - invalid PIN number
I have spent the last two weeks and far too much time trying to get help from Verizon about a e-gift card I was issued. It has an invalid PIN number and no one seems to be able to help me find a human who can get me a valid one - or re-issue me a gift card. I traded in my last iPhone for a $66.00 credit which was issued as…
iPhone 14pro Can’t receive messages from group chats with android users or send messages
I can’t send messages in group chats that have android users in. Nor do I receive messages from those group chats. I can’t send pictures to individuals with android phones . I already went into Verizon and I was there little over 2 hours with them trying to troubleshoot with everything they got and I’m still running into…
Undelivered Messages
My iPhone intermittently won't deliver messages to some recipients.
TRANSFER PIN!!!!!!!
I need a transfer pin. We tried to get my daughter a transfer pin yesterday and it kept giving us an error and now it says we’ve tried too many times. How do we get this pin!?!? We never were giving a number just an error message. She really needs this. We are getting no where.
ordered phone close to it being out of stock
on December 23rd i purchased an iphone 13 pro max that friday @5 reall close to when it was finna be out of stock, the next day i decided it check the website to see that the phone is now out of stock but i purchased before it went out. it is now December 29th and my phone still hasnt arrived.. does that mean i wont get my…
Long Time Customer, But Tired of Poor Reception.
On Sunday, I was in the local mountains above Los Angeles and got a flat tire in my car. There was no reception on my phone so I was stranded. However, another motorist stopped to help and she had ATT which showed 2 bars. She was able to call for a tow truck on HER phone. Even though I have complimentary roadside service…
My Text images have question marks
Sometimes after I send an image via text message it shows on my phone as a box with a question mark. Anyone else having this problem?
Just Kids plan can't receive verification codes
I added a JustKids plan for my son. He can't receive verification texts to be able to complete his setup of WhatsApp. It seems other applications might also not be able to complete. I searched on the forums and seems this issue has been going on for long time.…
Phone warranty
How long is the warranty on my iPhone 11 SE it will no longer charge
restoring deleted audio message in iPhone texting app
Hello Community! I accidentally deleted an audio message in my iPhone 12 texting app and would like to retrieve it. Is this possible?