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Asurion and Verizon partnership
Hello, have other users experienced possible fraud with Asurion. I have spent hours of my vacation trying to enter a claim with a lost iPhone with Total Protection plan for loss or theft. None of the web links on Verizon or Asurion take me to working page to enter a claim. After contacting Verizon directly they send me to…
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What's the point of Mobile + Home Rewards if you can't get it applied???
FIOS tells me to call Wireless, Wireless tells me to call FIOS and 3 months later and still I'm fighting to get the discount I'm entitled to. I have HOME GIGABIT and UNLIMITED PLANS so I should be on Mobile + Home Level 3. Instead I've been on Mobile + Home Level 2 and FIOS tells me its not them its Wireless; Wireless…
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Verizon is miss identifying mobile numbers as landlines and not completing texts on iphone 13
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Buying a phone and paying full price
Hi, we received gift cards from BYOD promotion and want to use them to buy new phones. It seems the only option on the web is to the upgrade with a payment plan. Is there a way to pay the full price with gift cards and credit card? Thanks.
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Support request
Hello I have submitted a support request because I recently switched from ATT to Verizon and now I have a lot of calls dropped text messages are failing, data not loading. I have received this message due to needing more info and I have tried to respond multiple ways (text, laptop, mobile phone, tablet, app, website) but…
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Extremely Disappointing Customer Service
I have been attempting to resolve an issue regarding a promotional upgrade to an iPhone 13 since June. For months I've been led to believe the promotional credit would be applied. I've been told to wait until the next months bill and then the processing would catch up and the credit applied. Today, after hours on the phone…
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service
I have no service at all why?
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Data Not Working on 13 Pro
Hi Everyone. On Wednesday, January 26th 2022, my data suddenly stopped working on my phone. I can make and receive calls but unless connected to WiFi, the phone is otherwise inoperable. I have rebooted the phone, toggled airplane mode on/off, toggled cellular data off/on, reset my network settings, completed the SIM card…
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Text Message preview and sound
I normally get a preview and sound when a text message comes in. Now I get nothing. I have made sure I have notifications turned on, have restarted the phone several times, have turned off and on airplane mode. Does anybody have any more suggestions on how to get a text message preview to come through when my phone is off?
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DATA USAGE
Hi Everyone, starting with my June bill my data usage has increased from around .5 G to my max of 2 G. As I have not made any changes in how I use my phone, any help to explain what is causing this change. Phone is mostly on wifi. Data usage occurs at times when phone is on wifi. Thanks for any help.
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How do I report a Dead Zone issue
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phone number shows as restricted
My phone number shows as restricted on caller ID's when I call people. I don't like this. How can I change it? I never changed it to reflect a blocked number, so I don't know how to fix the problem.
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Free iPhone 13 pro shown online promo ended 10/24/22, but when ordering it changed and agent online didn't disclose
Did anyone saw the same deal? The agent is asking me to show the deal. How convenient for them to put the burden on the customer. If there was a glitch on the website, I am ok with it. I was looking into phones from ATT, T-Mobile and Verizon in the morning and saw the Verizon deal. When I got home at night the same free…
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Declining signal quality/service
I’ve had Verizon for over ten years, and the signal/service has declined so much in the past few months that my boss has told me I have to get another service because it’s affecting my job. No matter how many bars I have, I can’t log into any meetings on my phone. More and more often, my PHONE SERVICE is nonexistent…
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Apple watch different number than phone
I would like to buy my 13 year old an apple watch to use as a phone. He does not have a phone though so i was wondering if I could set the apple watch up with my phone on my Verizon account, but set it up with a different phone number.
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Don't bother buying extended warranty coverage!
May daughter's phone is acting up (seems to have a poltergeist; things are randomly changing on the screen without any touch), and while we purchased the extended warranty, Verizon refuses to honor it. They say that the tiny, almost invisible chip on the side somehow invalidates the warranty. They are just crooks! This is…
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Number showing as unknown
I have an iPhone 13 Pro and when I make calls it shows unknown to other callers how do I change that?
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Does Verizon have unlimited text?
It seems that Verizon falsely advertises unlimited text - but it requires data to send and receive texts. It uses a lot of data for texting. Therefore it is not unlimited. Does anyone else find this to be true?
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Absurd phone upgrade problem - can't buy new phone!
I'm trying to upgrade to a new iPhone on my Verizon line, and I feel like I'm in a surreal Black Mirror episode. Let me explain... Two months ago, I ported my old iPhone over to Verizon, and picked up a sim card at a local Verizon store. Everything has been working fine, but my old iPhone is showing its age. Two weeks ago,…
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trade in issue
In August I started a new line with verizon and traded an at&t Iphone XR for a verizon Iphone 13. I sent the phone in and Verizon said they received it. Once they finished inspecting the phone they changed our trade in from $800 to $86 because they stated the phone was from a different carrier then we stated (which was not…
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Sometimes unable to send or receive phone calls
For the last 2 days, I have had issues with sending or receiving phone calls. The call drops or I am unable to answer an incoming call. When calling another number, the caller answers, but it sounds like dead air. Unable to hear or speak. I turned my phone off and back on yesterday, and it worked after that, today, it's…
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Chinese robocalls
Non stop robocalls, less than 5 minutes apart. Driving me crazy! Sometimes leave vmail in Chinese. Please help! I block and delete but it’s increasing at a tortuous rate.
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Shipped trade in phone back but not showing received
I shipped 2 iPhone 13 pros trade-ins, but it only shows 1 received. When I looked up UPS tracking numbers, both returned devices arrived at the Verizon returned processing center. Could you please credit the returned phone using the labels you guys provided? It is very trusting because I have to pay for the phone in the…
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Can't view current usage
All of a sudden I can't view current usage for minutes or messages for the 2 lines on my plan. It changed from one day to the next. For years I've been able to see calls and messages in real time. Now the website shows 0 minutes, 0 messages for both lines for the entire current billing cycle. I can only access the info…
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My iPhone Pro 12 makes unwanted calls on its own.
This is my third straight iPhone that calls my contacts on its own, usually voice only but sometimes by Facetime as well. (I never intentionally make Facetime calls.) I've learned through experience that unless I shut down and reboot my phone every time I initiate a call, the phone will call someone within minutes after I…
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Network Connectivity Issues
I recently acquired the iPhone 14 Pro Max. At times, my phone will say 5G or LTE but I have no network service whatsoever. Can't even reach a website to do a speed test because there is simply no internet. I've tried to go into airplane mode and come back out. I've reset the network settings. Rebooted. I saw a forum with…
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Verizon Store Committing Fraud on customers accounts
My wife went into the Verizon store to try to get her phone traded in or upgraded. After speaking with a salesperson, the person told her to try the Apple store, as they might be able to fix her phone or trade it in there without disrupting our plan. All sounds good, until I checked my account 1 hour later to see that…
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Apple Watch 3 - Cellular Won’t Set Up- Says No Sim
My watch came Friday and initially, setup started to go fine. I was able to pair it with my phone, and everything except cellular works. When I got to Set Up Cellular, the button is grayed out (I’m in the Watch app on my fully updated IPhone 7 Plus) and it says “this account is not ready to use with Apple Watch. Contact…
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Can't reach contact after unblocking
I (iphone) unblocked a contact(iphone) and now I can't send or receive any phone calls from them. When they called me I was able to answer the phone but was not able to hear anything. When I tried calling them it goes straight to voicemail. I was able to receive a text from them but it came through as a sms. When I try to…
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TravelPass "broke" again
Dear Verizon....unfortunately upgrading my software only "fixed" my TravelPass for less than an hour. Please reach out to me to troubleshoot