Apple (Archive)
Esim QR code??!
I am trying to transfer my phone number from my Verizon SE (1st generation) to my new non-Verizon SE (3rd generation) and very confused about how to do so. Does anyone have any advice? I tried just doing it device to device, but the new phone said the old phone had to have iOS 16 to do so, which is not available for the…
Trade In Adjustment
In October 2020 I traded in my iPhone 11 for the new iPhone 12 pro. I'm very aggravated with the whole trade in process. I was never given a significant credit for my trade in. The phone was paid off and in excellent condition. I have called the Verizon store several times and customer service and still I still do not have…
I'm being asked to accept a $80 line charge at the Apple store. Why?
I was all ready to guy a new iPhone SE outright at the Apple store when I got to a page where I had to "Accept" something that said Line Charge, $80. I'm on the 5g Start plan. Anyone know what that could be about? I'm trying to do a straight swap from a 6s, no change to plan.
Unable to use my phone number for text or call
Have had an absolute nightmare of a few weeks with Verizon and support. I have used other services in the past that were fine, was swindled to Verizon by a good deal on the iPhone, never again... Currently in Puerto Rico, receiving mixed messages from support that they believe i need a new sim card, or that service is just…
Call disconnects when entering keypad numbers to computer operators
When making Verizon iPhone 11 calls to a computer operator requiring keypad number entries the calls consistently disconnect whenever a key pad entry is made. This happens with multiple different numbers and no trouble is experienced when I make the same call on a land line.
Can't activate apple music subscription
Help! Just upgraded my wife's phone to iPhone 13 and upgraded plan to 5G More... it's supposed to include Apple Music. I followed the directions on both Verizon and Apple websites, to include enabling Apple Music for my wife's line via Verizon (she recv'd the text from Verizon to click and also cancelled her apple music…
A way to BLOCK no caller id calls. PLEASE HELP.
I have received 20 No Caller ID calls today. I called support and was told the only thing that I can do is use Do No Disturb on my IPhone. I don't want it not to ring, I want the calls blocked. I pay for this phone and the calls. Why am I subjected to paying for something that I do not want. There is no technological…
Apple Watch
On the Verizon Network can you buy an Apple watch without adding a new line to the account?
Very poor coverage in Columbia MD
I have virtually no coverage at home (zip 21044). I've had problems over the years and got a wi-fi extender (doesn't help). Several months ago (when 5G rolled out?) it got so much worse. Calls are dropped inside and outside of my home 90+ % of the time-- or the person on the other end hears every other word or constant…
The free phone for being charged monthly payment (switched lines from Att to Verizon)
I switched the 4 lines from Att to the Verizon in Aug last week and Sep first week(not trade in). At that time Verizon had a promotion to get the free phones, apple 13mini and 12. So I got 2 free phones in Best buy and 2 phones from Verizon. At the bill, I am getting the credit for the 3 devices(apple 13mini) but only one…
Can't group text with Android or send them images
I got an iPhone 14 about a week ago and have not been able to group chat with Android users or send them images. The same problem exists if I try to text iPhone users who are off-line, meaning it affects all related SMS/MMS texts to groups or with images. I'm running latest software iOS 16.0.3. I've toggled Airplane mode…
Trade In lies
Does anyone know how I can dispute a claim with Verizon. I traded a perfect condition note 10 that turns on and had no cracks. The phone was flawless. Now I received a statement from Verizon saying that I owe the full amount for my iPhone. Because Verizon is claiming it doesn’t turn on. This is a blatant lie and can’t…
Problems with generating the transfer pin code
I encountered several problems with generating the transfer pin code. First, my phone is under a family plan, while the account owner is currently not in the US. The account owner cannot sign in to the Verizon App because she cannot receive the text message of the sign-in code outside of the US. She can also not sign in to…
Battery draining quickly for iPhone 11
iPhone 11 started getting battery issues within 1 year of purchase. Can someone suggest a troubleshooting solution for the same.
Poor cell service in home
I have spent over 4 hours with technical support about poor cell phone service in my home. I live in a city, not a rural area. I have been a customer for many years and lived in the same house. I have had good service up until about 4 months ago. They keep saying it’s the phone. My phone works fine everywhere else except…
Apple Music Subscription on Get More Plan
I previously had the Play More plan that included 6 months of Apple Music and today switched to the Get More plan that includes Apple Music. It shows I'm enrolled and it's free on Verizon's website, but when I look at the Apple Music app it says my subscription ended Nov 2. It continues to work, but I don't understand why…
Dropped Calls
After decades with Verizon, I am suddenly experiencing dropped calls. For the past two weeks, calls are connecting but dropping within minutes. Tech support is a mess. They send messages for more info after I open a service request. When I respond and click “Submit” .... it doesn’t go through. Submit. Submit. Submit.…
Home phone needs upgrade but thinking of just adding new line for $1k promo But is it?
I am thinking of just ditching the home phone and adding a new line to my Verizon account. It seems they have a promo of $800 credit with a trade in and new line and another $200 E-gift card for a port in to Verizon for a Iphone 14 pro. Total $1k and yes I know these promos are totally shady as I experienced this with…
Change caller ID
How can I change my caller ID (what people I call see displayed, when I call them)? HELP! Thanks!
12 pro max trade in for 14 pro $800 promo
I traded in my 12 pro max perfect condition, no scratches at all, works, and they gave me a $100 toward my bill....so $22.77 instead of the $5.55. What is going on? I have pictures to prove it was perfect condition. How do I fix this?
Duplicate Sims for emergencies
With 2 factor authentication, and codes being sent directly to my phone. Need to be able to give a duplicate number to my emergency contact so they have access to all medical and pharmacy records if my phone is unavailable. 2 factor such as ID ME does not give that option to add a 2nd number
Terrible website support
I give Verizon's website an "F" for effed up when trying to navigate it to manage services. Not intuitive, the chat did not work. I just want to turn off one of the features and can't find where to do that at. All it does is tell you what the feature is - can't turn it off. Other features I have, I can't sign up for.
UPS Lost my new iPhone
UPS lost my new phone I ordered on 12/23/21 and shipped 1/1/22 and was supposed to arrive on 1/4. It was lost in transit after several calls to UPS and they told me I could only file a claim through Verizon. Now Verizon cancelled my order without notifying me after I filed a claim with them and want to charge me more than…
Apple Car Play using smartphone - Verizon mobile internet service and I can't use GPS!!!
It happened more than 2 times and I am out in open air. GPS is looping. I am forced to wait for minutes. First time it happened I had to get back home to attend a virtual meeting on my laptop so I just followed many cars which I guess were heading to the freeway entrance and I got lucky! If this happens again and again I…
Sold my cellular+Wifi iPad with my SIM card.
I sold my iPad, erased all the data, and turned find my iPad off. I forgot to take out the SIM card. If I go to Verizon to get a replacement SIM card for my new device, will the old one stop working?
Dead Zones
I've never had any problem with Verizon until recently when I've started to get dead zones. I'm having trouble accessing data in more and more locations every day. Is the 5G not working or being repaired?
lost phone
can you locate phone if it is powered off?
I have a hacker that is establishing a mobile account with share or esim and a home and a business. He deactivates me as the owner
Network Extender
I received an email saying that Verizon was no longer servicing Network Extenders. Is this true? My IPhone still works ok but I have great WIFI and we live in the boonies... BUT my husbands old flip phone will not connect to extender any longer thus he has no service..
iPhone Stolen. Verizon Support Caught Lying Before Disconnecting and Blocking Me. FedEx/UPS Ongoing Issue Not Being Resolved.
So apparently this has been happening for years to customers, and now it has happened to me. I ordered a new iPhone, it gets stolen during transport, and now im sitting here device-less, and Verizon doesn't acknowledge the issue. Not only that, but they purposely lie, and then block my access to support after 15 years of…