Apple (Archive)
Trade In Issue - Verizon owes me $800 credit and refuses to Honor
Trade In Issue going on ten months now! Customer since circa 2000 and Verizon refuses to honor trade in credit. After numerous attempts, at least fifteen hours on the phone, I've yet to find resolution. I can't even get the promised call backs from supervisors. Upgraded phone January 2022. Sent in trade in with confirmed…
New Phone with Existing Device Purchase Agreement
I currently have an iPhone 13 Pro that I got last year with Device Purchase Agreement with 13 months remaining, and it includes promotional credits for 13 months as part of the trade in I gave. I want to go to the Apple Store and purchase a new iPhone 14 Pro out right, in full, without any trade in. Can I make this new…
Did not receive iPhone 14 $800 promotion
Recently upgraded my wife's line from an iPhone 11 Pro 64 GB to an iPhone 14 Pro. When I purchased the phone, I did not get a prompt to also trade in her existing device. So when I went back to do a trade-in, she was given only $223 in credit. Separate orders. I didn't think too much of this at the time, but the longer I…
HP 203dw
Today we brought home the new Internet Gateway. How do I connect my hp 203 dw to it. Keep in mind I am in my mid 70s and this is all new to me. Ron
14 Pro Max and Pro Pre-Order On HOLD
What a ridiculous experience I have had thus far. Where should I begin? I started this process on September 9th with a pre-order of the IPhone 14 Pro and 14 Pro Max. I placed the order to add two additional lines to the 5G Wireless Home Internet that I already have with Verizon. I am currently an AT&T customer so I added…
Wrong Name on Caller ID
After switching to Verizon from AT&T, one of my three lines displays the name "Johanna" on incoming caller ID. The other two lines are correct.
mlevin777
I bought one off Amazon that said it was for Verizon phones and apparently it doesn't cover the right bands, it actually makes my reception worse... Any suggestions for which one really works?
How to find frequency band?
On my iPhone, I typed the special code that activates a Field Test and displays Serving Cell Info. It says 973144290 for the Frequency Band - surely that's not correct; how do I find out the right frequency band? Trying to find an in-car cell signal booster.
Not receiving calls says phone is restricted
My husbands phone is having an issue when anyone tries to call his number, "Welcome to Verizon Wireless. We're sorry, the number you have dialed has calling restrictions that prevented the completion of your call." Announcement 19 He does not have call forwarding activated. This is happening with all his calls not just his…
broken phone...no insurance
When i bought my new iphone pro max 13, i went online and added insurance. I thought it was on there and didn't think anything else of it... now today my phone broke, and I go to put in a claim only to realize the insurance never got added, even though i made sure to do it... Verizon was able to add the insurance but says…
Verizon app error on new phone
I cannot use the Verizon app on my new iPhone 12. Why am I getting this error: “It looks like your device is not eligible for SMS and you do not have your email-id set up.”
No SIM card Error / 13 mini 128GB
Continue to get error that I have NO SIM card in my phone and then can't make calls, texts, etc. I have had this same phone/SIM card for almost a year and no other issues before. I have taken it to local Verizon store 3 times now, they have rebooted, removed/reinstalled SIM card, and did some updates to the phone. I bring…
Sim card
How do you enable a new sim card in my grandson's phone when he lives in another state?
I phone 13
I bought a iPhone and before I could transfer my contacts and photos the sales rep said it was to hard to go from android to Apple and took my phone. I tried downloading my google account and only 10 contacts showed up and no photos. Is there a way to get this without the old android?
UPS lost my return
UPS admitted they lost my package, which was a return of a phone case for iPhone 14 Pro Max. UPS says to reimburse me that Verizon needs to open an investigation with UPS. No one at Verizon on chat or phone knows what I'm talking about. Please help!
Is anyone else experiencing
Hi, I ordered an Iphone 14 pro on Sept 13. I have a notification in my Verizon app that my device was shipped on September 19th. Fed Ex says a label was created on the 17th but they have yet to receive the device. Every time I chat with Verizon I am directed to FedEx and told they are in possession of the device. I explain…
iPhone Promotional Credit Never Applied to 3 lines
I switched to Verizon back in November of 2020. When I switched I traded in 3 iphone XR's and 1 iphone SE and also purchased 2 apple watches. From the very beginning of this transaction it has been a nightmare with Verizon. Requiring hours on the phone call to even get the original order to go through correctly. After I…
Trade In credit issue again!! Happens over and over
This is the third time this is happening to me. I order my new iPhone and setup a trade in to only find that when they receive the trade in, they claim it isn't the device they expect and adjust the value to 66% less. I waste my time talking to customer service and the trade in team with promises that this is fixed. For…
Forgot to erase old phone.
I just purchased a new IPhone 14 and transferred all my info onto it but then realized that I didn’t reset the factory settings or remove Find my iPhone info from my old phone. I still have the old phone and was wondering if it’s ok to activate it again to do this and then switch it back to the new phone since I won’t get…
UNLOCKEDIPAD200 promo code doesn't work
Hello, I've been a verizon user for a few years now, and I purchased an iPad through Apple store because they offer a $200 gift card rebate if purchased through them and activated through Verizon. It's beyong my activation period, and whenever I claim the rebate, it keeps giving me an error. I need help!
Stopped receiving Verification texts
#Apple iPhone 8 I have stopped receiving verification texts.
Horrible LTE signal
I live on the outskirts of Houston Texas, in one of the fastest growing population areas in the entire USA. My Verizon LTE signal is so bad, on our 2 phones and 2 iPad Pros and 2 Verizon Jet Packs that our connection attempts to the internet time out or drop the connection. This has been going on for several years Some…
Porting number from AT&T to Verizon - Frustrating
Recently ported 3 lines from AT&T but a problem continues to exist. Each time I call customer service I am auto routed to the port department. I receive a message indicating a problem with the pin from previous carrier does not match Verizons records. I receive this message each time I call and unable to get to a live…
Extend the $1000 offer for Hurricane Ian victims?
I just got power/internet service back due to Hurricane Ian. Cell service is still spotty at best. I tried to order 2 new iPhone 14 with the $1000 offer but it is now gone. I attempted to "live chat" with Shilmi. Though at one point Shilmi did state I would get the offer, it was quickly withdrawn. My chat session is below.…
poor reception at home and at work
I have little or no bars of reception at work and at home. I have reset my network settings and tried to update carrier settings but no update available. What can I do now?
Billing Issue
I have been trying to correct a billing issue on my family plan since July with no success. Been on the Customer service line several times with probably 20 hours invested, unsuccessfully worked through the chat and have been physically in to a store. NO ONE can help. We upgraded and an incorrect promotional code was…
Glitch preventing me from trading in my iPhone XS for a new iPhone 14 Pro
Long story short a canceled order from almost 2 years ago is still showing my iPhone XS as pending a trade in. The glitch further shows a iPhone 12 mini avaialvle for trade that I never owned. After 10 hours of calls and chats. No resolution other than submitting an IT ticket and waiting for them to fix it. I had the…
how do I stop the Notifications silenced message that others get when texting me? I have disengaged "focus"
I have an iPhone 12...how do I stop the Notifications silenced message that others get when texting me? I have disengaged "focus" and "Do not disturb"
Sexual Assault & Domestic Violence Victim no help from Verizon Wireless
I tried to escape a sexual assault and domestic violence situation more than 2 weeks ago. I had no access to my own money, bank account, food, housing, or resources. Because my bill was one month behind, Verizon Wireless would not separate my phone line without my husband's permission. I have been a Verizon Wireless…
iPhone 14pro backordered
I place a order for my IPhone 14 Pro on September 20 said it would be shipped the 30 of September. When I check my order status it still reads ordered. My bill is coming around an im not paying for a phone I have yet to receive.