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Text usage does not show?
Some numbers with messages both sent and received are not showing up on my bill under usage???? Anybody know why???
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I have a i phone 13 max pro with black screen will not turn on i tryed everthing no help
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SIM card not found
Suddenly this afternoon a iphone on my plan showed a “SIM card not found” error. In Settings-Cellular it is blank, it just says “Add Cellular Plan”. I tried to chat with an agent but they were clearly multitasking. It took 20 min to get to the point where they had the IMEI. Then after a painful hour, as they were about to…
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Apple Watch Series 7 Cellular watch getting stuck on the E911 screen
Been trying to set up my new Apple Watch Series 7 Cellular watch and can't get pass the E911 screen. It's just a blank white screen. Happens both on the phone and on the website under Chrome. I was able to add device on the web using Firefox so it shows in my account, but I still can't get it to work on the phone. I go to…
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losing signal outside my home .
When we go outside into the garage or driveway, we lose the call. There are no trees within 30 or more yards of our home. The signal strength now is LTE. I have had Comcast Business Internet for over 5 years .and no issues (other than random) with that signal. It is strictly the Verizon cellphones. I do have wifi calling…
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Unrestricted Sim and IMEI multiples
I am wondering why I have an unrestricted sim and multiple IMEI numbers listed?
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list of spam calls blocked on my line?
Is a list of all "spam" calls blocked or identified retrievable on my line each monthly cycle? So I can figure out which one is my doctors office or the hospital? I sometimes see these as "spam" and don't answer. Thanks, WH
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I was misled
I switched to Verizon, because I was going to get $500 per line, once I transferred I decided to trade in my phone before I did the trade I called customer service and asked them many time if the trade in was going to affect my rebate , and they said multiple times no, and I traded in my old phone for a new one. A few…
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Callers Can't hear me
Both my wife and I have an iPhone and for the last 30 days callers can't hear us but we can hear them clearly. Full signal bar. We've rebooted, changed sim card etc. This is an intermittent problem as it doesn't happen all the time but most of the time.
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Problems with trade up program
I am having a terrible time getting credits for new phones that should have been given to me through the trade up program. I treaded in two XRs and one IPhone 8 and was told I could get $800 for each of the XRs and $400 for the 8. I shipped all three phones and tracking shows they arrived at the loading dock in Fort Worth…
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Transfer Text Messages from samsung s7 to iphone X
Is it possible to transfer text messages from S7 to iphone 10? Move to IOS didn't do it.
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Using the eSIM capacity of an iPhone 13, in addition to the physical SIM, while traveling
I had Verizon move my SIM info into the eSIM, which I had understood has a capacity of up to 2 eSIMs. (True ?) I did not find out if that means the info now exists in 2 places, the eSIM plus the physical SIM, but assume it does. (?) I have since installed an eSIM from a company that can provide cellular data connection…
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Verizon lost my iphone
I recently traded in two iphone 11's for the iphone 13 promo. I upgraded online and received both new phone in one shipping box. The box also only contained one return envelope. I assumed they wanted both phones together since they only sent one return envelope. I sent both phone back in the one envelope and they only…
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SIM card Too Big
I ordered and received a refurbished iPhone Xr. The box is missing a user guide - which whatever, I can look online. My issue is that the SIM card I received is too big and doesn't fit the phone. I need this phone to work properly, so how do I get a new SIM card that fits, quickly?
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Verizon's E911 issues still an issue.
I have been trying for a week to figure out why I can't purchase 2 apple watches from Verizon due to the E911 issues. This house and address have been here for over 40 years, yet it doesn't show up in their system. I don't want to enter a different address as suggested by Verizon Customer Service. Please fix your issues or…
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Texts not being received by ported Google Voice number
One of my friends is able to receive texts from everyone other than me (and other Verizon numbers?). They recently ported their number from Google Voice to Mint Mobile (T-Mobile MVNO) and there are several posts online on various web sites where users complain about this issue. Apparently the root of the problem is that…
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Voicemail doesn’t work
My voicemail does not work at all.. I have spent hours trying to get it straightened out with Verizon.. all people hear when they try to leave a message is “welcome to the message management system please enter your mailbox number.” I have tried all the troubleshooting steps. I used to be with spectrum mobile and voicemail…
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Refund cancelled order
Okay, so I called Verizon wireless last week about the phone I Preordered last month in October 17 for $1,102.81 dollars that I never received. iPhone 12 Pro Graphite 128 GB. Order number# 19511511. Location code: P175401. The payment was taken in October 20 and was posted on my credit card on October 28. I paid off my…
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Trade-in Nightmare or Whatever you want to call it
I agreed to the terms of starting a new line and doing a trade-in of an old phone back on January 14, 2022. It took me spending many hours trying to get this resolved and it is now August 17, 2022 and it's maybe resolved! I was promised $700 for starting a new line and trade-in. It took hours of chatting to just get the…
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iPhone 13 Pre Order Purgatory
I don’t think I’ve been this frustrated with with a service company in my life. I preordered 2 iPhone 13 pro max phones on the morning of the 18th with a Verizon rep. The rep said everything went through and my preorder was completed. We were excited that we were given the full $1000. for our upgrades and we were given a…
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Calls to specific phone don't go through.
Call to iPhone with T-M0bile don't go through from my iPhoneProMax 13. Message says: The person you’re trying to reach is not accepting calls However, other calls to that iPhone with T-Mobile are doing through fine. Somehow, Verizon has blocked my calls to that number. Please help.
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trade and credit issue
In December 2020 I trade my I phone 8 on promotion and purchased I phone 12 , since then I didn't received a penny for my old phone , I called customer service several times , issue has been elevated few times , but is no resolution , every time it's different excuse . I'm paying for my new phone every month , but WHERE IS…
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Not Receiving SMS/MMS but can send
So I just got my iPhone 12 Pro Max yesterday in the mail. I added a new line to my account for this phone. I can send SMS/MMS to any phone no problem. But I am not receiving texts. For iMessage, I can send and receive messages fine. But SMS/MMS I am not receiving anything. Here's the part that confuses me, I've already…
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My son has blocked my number
How can i unblock my number on my son iphone?
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Apple mini 13 ID sign in
Apple ID settings not accepting all verification codes to reset Apple ID. I did not initiate reset request.
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Taxed twice for new devices
I recently upgraded two of my phones with the new iPhones. There is a $35 upgrade fee per line, which I added to my next bill. There was also the $190 sales tax for the two devices, which I paid in full at the Verizon store. When the new bill came out, it had the expected upgrade charges, plus an additional $177 of taxes.…
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Submit message button does not work?
I opened a support request because my service and number are not working. I got multiple responses from support in the support request, but I cannot submit a response. The submit message button on the Verizon page doesn't do anything. I'm not sure what else to do. Has anyone else had this problem?
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Dialed number appears on TWO phones!!!
When I call a number from my Iphone 8, the number that I dial comes up on both of my I phone 8's. One phone is mine and the other is my wife's phone. We have had these phones for years and seems this has just started happening within the last few months. I discussed this with 3 different verizon customer reps and two reps…
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Calling & Messaging
I made a new friend and loaded his phone number in my Contacts. I can message him and call him. However, when he wants to respond, he can't. He sends me texts but they do not reach me. He showed me his phone and it looks like it goes through when he responds to me. But I can't see his response. The same happens to the…
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Global Calling versus Travel Pass
We go to Costa Rica often and I'm wondering if I need Global Calling and Travel Pass?? I mostly am online and texting when in CR but sometimes might need to call someone. I don't want to be overlapping and paying for something I don't need. Thanks!