Apple (Archive)
Voicemail doesn’t work
My voicemail does not work at all.. I have spent hours trying to get it straightened out with Verizon.. all people hear when they try to leave a message is “welcome to the message management system please enter your mailbox number.” I have tried all the troubleshooting steps. I used to be with spectrum mobile and voicemail…
Refund cancelled order
Okay, so I called Verizon wireless last week about the phone I Preordered last month in October 17 for $1,102.81 dollars that I never received. iPhone 12 Pro Graphite 128 GB. Order number# 19511511. Location code: P175401. The payment was taken in October 20 and was posted on my credit card on October 28. I paid off my…
Trade-in Nightmare or Whatever you want to call it
I agreed to the terms of starting a new line and doing a trade-in of an old phone back on January 14, 2022. It took me spending many hours trying to get this resolved and it is now August 17, 2022 and it's maybe resolved! I was promised $700 for starting a new line and trade-in. It took hours of chatting to just get the…
iPhone 13 Pre Order Purgatory
I don’t think I’ve been this frustrated with with a service company in my life. I preordered 2 iPhone 13 pro max phones on the morning of the 18th with a Verizon rep. The rep said everything went through and my preorder was completed. We were excited that we were given the full $1000. for our upgrades and we were given a…
Calls to specific phone don't go through.
Call to iPhone with T-M0bile don't go through from my iPhoneProMax 13. Message says: The person you’re trying to reach is not accepting calls However, other calls to that iPhone with T-Mobile are doing through fine. Somehow, Verizon has blocked my calls to that number. Please help.
trade and credit issue
In December 2020 I trade my I phone 8 on promotion and purchased I phone 12 , since then I didn't received a penny for my old phone , I called customer service several times , issue has been elevated few times , but is no resolution , every time it's different excuse . I'm paying for my new phone every month , but WHERE IS…
Not Receiving SMS/MMS but can send
So I just got my iPhone 12 Pro Max yesterday in the mail. I added a new line to my account for this phone. I can send SMS/MMS to any phone no problem. But I am not receiving texts. For iMessage, I can send and receive messages fine. But SMS/MMS I am not receiving anything. Here's the part that confuses me, I've already…
My son has blocked my number
How can i unblock my number on my son iphone?
Apple mini 13 ID sign in
Apple ID settings not accepting all verification codes to reset Apple ID. I did not initiate reset request.
Taxed twice for new devices
I recently upgraded two of my phones with the new iPhones. There is a $35 upgrade fee per line, which I added to my next bill. There was also the $190 sales tax for the two devices, which I paid in full at the Verizon store. When the new bill came out, it had the expected upgrade charges, plus an additional $177 of taxes.…
Submit message button does not work?
I opened a support request because my service and number are not working. I got multiple responses from support in the support request, but I cannot submit a response. The submit message button on the Verizon page doesn't do anything. I'm not sure what else to do. Has anyone else had this problem?
Dialed number appears on TWO phones!!!
When I call a number from my Iphone 8, the number that I dial comes up on both of my I phone 8's. One phone is mine and the other is my wife's phone. We have had these phones for years and seems this has just started happening within the last few months. I discussed this with 3 different verizon customer reps and two reps…
Calling & Messaging
I made a new friend and loaded his phone number in my Contacts. I can message him and call him. However, when he wants to respond, he can't. He sends me texts but they do not reach me. He showed me his phone and it looks like it goes through when he responds to me. But I can't see his response. The same happens to the…
Global Calling versus Travel Pass
We go to Costa Rica often and I'm wondering if I need Global Calling and Travel Pass?? I mostly am online and texting when in CR but sometimes might need to call someone. I don't want to be overlapping and paying for something I don't need. Thanks!
Cannot get Verizon to help...
Several people told me that when I call them (if I am not already in their contacts) that my phone number comes up with someone else's name. Experian has informed me that this person - same name - in NJ is using my mobile number on applications, forms, websites. I've tried to report this to Verizon and even sat on hold for…
Call restrictions
The other week my mom tried to call me but I was busy so I chose to just let it ring and go to voicemail. She called again immediately after the first call so I answered thinking it was an emergency. She informed me that she called again because the first call rang and then gave her a message of "This number has calling…
Need Help from a Manager!!
Need Help Please! I switched to Verizon in November, 2020 and I've had some really bad experiences. It seems most of this stems from the person I bought everything from on the Verizon Wireless Chat. Seemed weird to me to buy phones and sign up for Verizon through a chat but that was the Covid-way I guess. Long story short…
Voicemail with no missed call, doesn’t ring, straight to voicemail
I am having a huge issue with missing calls, someone will call me and my phone will not ring or even show a missed call yet then some time later a voicemail will pop up. I work remotely and I have missed calls from colleagues as well as my boss. It’s extremely embarrassing and unprofessional when I have no idea that my…
Messages on Iphone not showing up on Verizon usage
I have only one line on my plan of 5 phones where not a single text shows up on the usage for the past 90 days. I-message is turned on but I know there have been many texts on this phone that was not I-phone to I-phone, so at least some activity should show up on the Verizon usage over the past 90 days. Is there a phone…
Teachers Discount
If you are a teacher looking to get the so called teacher's discount that Verizon so badly want to give the people that serve don't bother. I've been trying for six months waited my one to two billing cycles did EVERYTHING I needed to do on my end to receive this discount (id.me, GOT MY discount VALIDATED) and they still…
VZW versus Verizon
I notice my home WiFi is weaker when I’m on VZW. I am not happy!!!
Disney bundle
I was already subscribed to the Disney bundle at home and now this is included in my IPhone plan but I'm still getting charged. How do I stop this charge?
Slow 4G LTE Speed
I am getting really slow 4G LTE speed in my area especially in my house. I get about 0.1-0.3 Mbps even though I have 3 bar signal in the house. Do you know if this can be fixed?
can not erase old iphone 11
cannot erase old iphone 11 after transferring data to new phone. I go through the procedure but when I get to where enter the "Screen Time Passcode" it doesn't except it. keeps asking me to reenter until it locks me out for 15 min.
UPS/VERIZON LOST TRADE IN
I traded my iPhone X with the shipping label that Verizon provided. It's been delayed in transit for over a week now. When I called Verizon they said that I as the shipper needed to file a claim with UPS. Now UPS won't let me file a claim because I'm not the one that purchased the shipping label (VERIZON is the one that is…
Trade in’s
My verizon bill has gone from just under 300 to now over 435 a month. One month the bill was 660 another month over 1k and another month over 500. I never received the promise credit of 444 for my son’s phone. Mine was returned and although it showed shipped to warehouse I was charged the remainder of the phone balance.…
5GB prepay and 5G capable phone
HI, I have a 5gb prepay plan now. If I buy a 5G capable iPhone 13 from Apple, will I have to pay more on my Verizon prepay 5gb plan? If I want to keep my current low-price plan, how do I do this? Could I just keep the same SIM from my old iPhone 7, and continue to use the 4 LTE receptivity until that is no longer available…
Unable to get service when I used to a week ago!
My iPhone 13 use to work fine but for the past few days, I can't find service anywhere I go! No phone service and no internet! I have tried turning the phone off and back on but it doesn't help. Service that I do get is very spotty and I can't have a conversation to finish a sentence before it cuts off! Help!
Returned an old phone in the return envelope for new phone
Please help- By accident I returned an old phone to you guys in the new phone envelope. I did not realize that we could send back the new phones if we didn't like them- I thought it was the return envelope for our old phone to be returned for $800- upgrade.
Reading Text Messages
Is there a way I can read the text messages that are being sent and received from and to phones on my plan without looking at the phone? I am the account owner.