-
Verizon e-Gift Card - invalid PIN number
I turned in my phone last fall 2022 and received two credits for my phone. After many months I finally got one to work but for the other gift card it keeps saying the pin is invalid. It has been a year at this point. How do I redeem my gift card?
-
Used Iphone activation
I currently have an Iphone 8 phone that is on a company plan. The company that I work for will not replace the phone, but will continue to pay for the plane. If I purchase a "good used Iphone" what steps will I need to take other than swapping the SIM out of my current phone to the new to me phone?
-
New iPhone iOS
Since updating iOS for my iPhone SE i no longer get fb live notifications and Apple and Verizon can’t solve. I think old phone 3 yrs can’t handle new iOS. I reset the phone and uninstalled apps and reinstalled to no avail Any ideas?
-
Verizon WiFi Calls in Home
We recently cut the cable and our land line on the promise of 5G service and WiFi calling on our new iPhones. Since then, we have had a terrible time receiving, placing and holding calls in our home. First, the local cell service is intermittent in our area (near a public elementary school), from 2 bars to no bars. That…
-
My group messaging is not working on my iPhone 13 Pro Max!does anyone have the same problem!I call Verizon customer service they didn’t know anything
-
Cell phone does not work during a power outage
I had a power outage earlier today and my cell phone would not work. I had no service. I was not connected to any power device, so I have no clue why I could not get service. This has never happened before. What is going on?
-
iMessages suddenly stopped sending
iPhone 8 Plus and generation 2 ipad. Both worked same when I changed carriers from Verizon to Mint. On Monday 10/2 messages stopped sending and receiving on my ipad. iPhone and ipad are linked and WiFi calling is enabled. So what happened on Monday and how do I fix it?
-
Cellular data
I had storms in my area tonight and my power flickered a few times, which brought down my WiFi. While my husband worked on bringing our wifi back up, I turned off WiFi on my phone, thinking that I would be able to look up the weather on my phone. However, nothing would connect. I couldn't get the local news app to connect,…
-
deactivate my old IWATCH3
I SEE IM BEING CHARGED FOR MY OLD IWATCH3 , I JUST BOUGHT A NEW IWATCH 8 HOW DO I DEACTIVATE MY OLD WATCH AND GET CREDIT?
-
iPhone 15 Still Waiting
I preordered iPhone 15 on Sept 21. I am still waiting for it to be shipped, or someone to communicate when it will be shipped. I have used chat several times, and latest operator said i "should" receive by 10/25. That is over a month after i ordered. this is not for the Pro or Max model, so why is there so much delay on my…
-
customer service
I asked for help on here and no one would come to my rescue to help activate a eSIM for a iPhone that I requested help for, why why why am I not receiving the best help/customer service like I should be receiving as expected, I just don’t get it, y’all want me to hav me service with y’all but y’all don’t wanna help me when…
-
Apple Watch SE messaging problem
Can someone answer this for me please. If my Apple Watch SE has its own line, its own number, and is cellular enabled, can it send and receive text messages if my iPhone is off or not paired to it? Because it will make and receive phone calls but it won’t send and receive texts
-
Iphone splitting group messages
Group messaging is not available on phone and group texts are split up. how do i fix this?
-
Back order
I ordered preordered two iPhone 15 pro max Aug 29th and I am unable to track or view order status. When I plug the information asked for tracking it says it’s unable to search. My expected delivery is Oct 6th and Oct 20th. I hope I get the phones before the trade in deadline.
-
Verizon Dollars
Can’t get Verizon dollars transferred to bill.
-
Not shipping pre order
Ordered the iPhone 15 pro sept 18, said it would ship by sept 29. Still no iPhone, no updates. Tried called and telechatting multiple times with no solution. Been with Verizon 25 and this is by far the worst experience I’ve had getting a new phone.
-
Not shipping
I pre ordered the new iPhone 15 pro max on sept 15. They told me it would be here tbe 29th and it still hasn’t shipped haven’t given me any updates. I have contacted support and nobody can tell me anything they always tell me something different it’s never the samething.
-
verizon is not applying previous trade in value
I bought an iPhone 13 pro max 13 months back and traded in a device to Verizon. now my device has an issue and the only solution I have is to go for the new device I paid a $733 balance on my previous phone. but the remaining trade-in value is lost(447) now i paid for new device and no one from verizon is able to answer…
-
Switching phone numbers
So it’s a bit of a complicated situation but here’s the rundown: A new iPhone 15 Pro Max is arriving today linked under my phone number. Once it arrives, I’d like to remove my phone number from it and put the 15 under my Mom’s phone number and transfer all her data from her iPhone 14 Pro. Then I’d like to move my phone…
-
Can I use a different phone?
Hello! I have a(n) Samsung Galaxy Z Fold 4, and I have a 36mo payment plan, and have only paid for a year at this point, I switched from iPhone, and I miss Apple so much, is it possible to buy an iPhone outright (i.e. directly from Apple), and put the sim that is in my Fold into the iPhone, and continue my monthly payments…
-
New Customer Experience
Man I try to sign up yesterday and purchase the iPhone 15 Pro 256GB Black Titanium. Based on my credit I had to put $399.99 down. Total authorized was $490.74 on my debit card. My current mobile number was to be transferred. Verizon then send email saying I need few more things to complete account setup. I send copy of my…
-
Buying iPhone on plan for use on another carrier
Hi there, I am currently a long-time Verizon subscriber, and I use Samsung devices that I buy off plan, so I'm able to buy phones on-plan with my family lines. I have a work account with Fi, and I'd like to get an iPhone for that, but I can't purchase an iPhone on-plan with Fi. So, my question is, can I buy an iPhone…
-
SOS- all troubleshooting options not working
My phone has been stuck in SOS for two days now. I've tried all troubleshooting options found via the web. I did notice that when I go to my Cellular section- there is nothing there. help!!
-
Pre order issue
I preordered an iPhone 15 pro on September 15 and the item never shipped. When I called, no one was able to articulate why the order didn’t ship nor were the able to fix it. They seemed baffled. I had to forfeit the advance purchase offer, cancel my order, then re-order in store. I am so disappointed in the customer…
-
Upgrade
Hello, I am currently on a cash only account due to an error and I wanted to know how I can change it.
-
iphone 14 Pro Max will not connect with Verizon 4G LTE Network extender
My iphone 14 Pro will not connect to my Verizon 4G LTE network extender. We have tried everything, but #48 says, the iphone is not connected. What can I do to fix this issue?
-
iPhone 14 and iPhone 14 Pro Max gets too hot while using or charging
Hi there, Does anyone have a similar issue while using an iPhone with stream apps, or social apps for longer periods of time (30 minutes, an hour, or more) iPhone feel warm or too hot to touch or hold the iPhone? While charging with an Apple Charger the side button and back of the iPhone feels warm and times too hot to…
-
Voicemail Mailbox Number Not Valid
I am having problems setting up my voicemail. When I open the phone app, and go to voicemail, the only option I have is “Call Voicemail”. Voicemail then asks me to enter my mail box number. When I enter my mailbox number, it tells me it is not valid. I have already tried all these things to fix it: Dialing *86 (Just asks…
-
Not getting phone calls or text when on wifi
HI I AM HAVING THIS PROBLEM NOW except huge plot twist... Try and figure this one out….. im the only one in my house that isn’t getting calls and texts (everyone else’s is working fine) , it doesn’t happen with every single call or text but most of them. It happens about 9/10 times with calls and about 4/10 times with…
-
esim activation
Hello, I'm trying to activate my phone number on my new phone. I tried doing the activate number via the Version app. However, my old phone seems to have no service as well as the new one and I am not able to receive the verification codes. Could someone assist me? Thank you.