Apple (Archive)
Unable to enroll in Apple Music
I have spent hours and days trying to enroll in Apple Music! The promo of 6 months free is a part of my 5G unlimited plan. I've tried app, browser, uninstall/reinstall, talked to Apple support, chatted with numerous Verizon agents and still haven't been able to get this resolved. When I try to enroll, I keep getting "We…
Frozen iPhone 11
Trying remedies online and they’re not working
$700.00 Discount for Trade in of old device.
I traded in my old device when i Upgraded to a(n) Samsung Galaxy S22 Ultra. but im very scared. I got no receipt, i was told id receive it through email and nothing. I also have no proof of my trade in of the old device for the $700 discount upgrade. And when my brother Upgraded he received all things and he himself will…
Incoming calls randomly don't ring
Random incoming calls don't ring but show up in my RECENTS. I power off every night. My ringer is turned on.
UPS lost my phone
I ordered my brand new iPhone 13 max Pro over a week ago and it has still not arrived to my house. I went back to the Verizon store and they were very unhelpful and just gave me a list of numbers to try and call and sent me on my way. This is not how you conduct a transaction Verizon, I was very excited to have a brand new…
Poor reception only at work iPhone 13
I am on my 3rd IPhone 13, same issue: When I am at work & on the phone, I can only hear people occasionally. People on the other end can hear me just fine. Reception goes in & out & it crackles. I have walked out of the building & still have the reception issue. Once I get in my car & drive away, the issue is resolved. I…
Can I save the outgoing message on Mom's phone?
My Mom passed away a year ago and I have kept her service active so that I did not lose her voicemail greeting. If I cancel her verizon service will I lose the greeting?
1 bar signal
Switched from T-Mobile to Verizon yesterday. Went to restaurant in 11741, only 1 bar. Got home in 11953, both phones only 1 bar. IPhones SE2022 & SE2020. Please help. I expected better coverage. We live in a populated area.
Trade In Device Not Showing
Trading in 3 old phones (Apple 8Plus, Apple 8Plus, Apple 11Pro) for 3 new phones (all Apple). 2 of the old phones are showing in my account, the third is not there. Any insight as to why this one phone is not showing in there? I cannot process this trade without it. I tried entering it manually with the number and it…
Wow, quickly went from excited to have Verizon to super super SUPER upset about the “customer service”, the lies, the rudeness, and being hung up on
I’m new to Verizon. I was excited to switch over after being a Straighttalk customer for over a decade. 2 months into being a customer with Verizon, I decided to upgrade my work capabilities and get an iPad. It was a pretty big decision for me as I’m fairly old school and prefer pencil and paper. I attempted to order it…
trade in run around
hi, Back in Sept i did a device trade in. The phone I turned in was in perfect condition. I immediately received credit for two phones i traded in at same time but not for the third. I have contacted verizon dozen and dozen of times on this issue.. they always say wait til next billing cycle and nothing. In January a guy…
Upgraded phone over the weekend. Everything seems have transferred but I can’t make a call. What to do?
Can Voice Mail envelope info be skipped on Iphone 13???
When picking up my voicemail the envelope information always comes on first. This never used to happen and honestly it is very annoying and a waste of time. The directions I have come across are not correct as there seems to be no option. The 2nd issue is that I always have to press the "1" to get to my mailbox and then…
Earliest iphone 13 will ship?
hi i got a iphone 13 a week ago and was wondering what is the earliest they will ship since they are on backorder right now?
Call quality issues when phone switches between 5G and LTE
On my way home from work, I pass through an area that has known spotty coverage. If I'm on a call, I tell the person "I'm near the dead zone!" and resume talking once I know I'm out. However, I got an iPhone 13 Pro Max a few months ago, and I'm noticing that this "dead zone" has turned into a 10 minute back-and-forth…
Disney+ will not play downloaded video using HDMI-lightning adapter
I have an iPhone 8. Just took advantage of the free Disney+ offer. But I live in a rural area, and there is no broadband internet available. There aren’t enough cell towers either, so streaming big files doesn’t work. I have an Apple Lightning to HDMI connector, so I used the Disney+ app to download a movie while I was in…
Iphone to iphone encryption- lost the blue text coud after using Verizon Travel Pass outside of the US
Iphone to iphone encryption- lost the blue text cloud after using Verizon Travel Pass. Is this a Verizon issue?
In-Store pickup
I placed an order for In-Store Pickup because I work from home and don’t have time to go to the store. Today is now the 3rd day that my order is saying “We are preparing your order for pickup”. I have called multiple times and went to the store and they are no help at all. One guy even lied and said he called the store and…
Major Issues with Connectivity
Store employees tells us we’re “in the slow lane” with our plan, so we up it. Tech support says Verizon “stands behind their phones with the understanding that they are meant for outdoor use”. Suggests we get our local internet to support our $180 monthly phones. Tech does phone resets, says they’ll call back - it’s been 2…
Find my phone
My son returned his current XR and received a replacement device. We were told to take the SIM card from his current phone and use in the new device. We shipped the old device back and now we’re told we have to deactivate Find My Phone to avoid losing any trade in credit Not really sure why - we’re using the previous SIM.…
Google play pass
I am having problems getting the google play pass on my phone
No data while on phone call
For whatever reason as of late I have no data while on a phone call. Not sure what has changed or how to change it back. It goes to just bars while on a call and the LTE goes away. Thanks
Promotional Credit Denied...Never buying from Verizon on the app for phones again.
I posted earlier in the community and received a message from an agent telling me to chat with him personally so we could resolve our issues because they wanted to make things right. I purchased my phones as a trade-in in December of 2021 and there was a promotional credit running that for each phone traded-in you could…
Messages+ not working on Monterey MacOS 12.0.1
I just updated my MacAir with Monterey 12.0.1. My Messages + app now is not working. Any HELP from Verizon would be appreciated.
How do I stop my iPhone from pairing with an apple watch?
How to cancel pairing I phone with Apple watch which I don't have on Bluetooth?
IPhone trade-in issue
I went to an Apple store yesterday to trade in my iPhone 8 for the 13 and take advantage of the carrier promo that would give me about a $400 discount with this trade in. I am on a family plan now and am looking to transfer my line to my own account with unlimited data. After going through the whole process, I was told…
Converting SIM to eSIM while abroad (iPhone xr)
I am currently abroad in India and thought I would be able to find an eSIM from a local carrier where I am staying but only physical SIM’s are available and I don’t want to lose my Verizon SIM switching back and forth constantly. Is it possible for Verizon to switch my Verizon SIM to an eSIM while I am abroad so that I can…
Can’t use calling features on carplay
Has anyone had an issue with using the 13 max pro and CarPlay? When I use my phone with CarPlay I can’t make phone calls on my CarPlay dash. I get a prompt on my phone that says “last line no longer available” I click call but it is on my phone…. Which kind of tosses out the whole hands free thing.
iPhone 7 says cellular issue cannot make or receive calls or messages.
I have updated it and backed it up .. still no serious. I’m going crazy…my computer tore up so I don’t have a computer to hook to iTunes any other solutions please
New Phone Will Not Activate
My daughter's new iPhone will not activate. She has spent 7 hours with customer service and two hours last night in a Verizon store. No one seems to be able to help. They say the phone or the shrive is "stuck in a switch state." But no one seems to know how to fix that. How can I get this problem kicked up the Verizon food…