Apple (Archive)
Poor Reception in our Community
When I first signed up with Verizon a number of years ago, the cell reception in my community was good. Over the years, it has gotten worse and worse. I now generally have 1 bar of reception in my home as well as outside and throughout the community. I am considering changing to another carrier because of missed calls,…
Travel pass for iPad
I have added travel pass to both my phone in my wife’s phone for an upcoming trip to France. My iPad has cellular data package. Hers does not. I know she can use her iPad when connected to Wi-Fi as can I. But if I am not near Wi-Fi does Verizon’s Travel Pass cover data I use on my iPad or do I need to add another travel…
620-0
I keep getting theses messages. What does this mean //VZWCH-ADS:MKIND=SAS;UI=1;CONT=7,0,0;
Restore original email icon
I turned my iPhone on yesterday morning and my email icon was missing at the bottom of the home screen. Can it be restored? I went into settings > General > reset> reset home screen but it didn’t really work. Any suggestions?
Number getting sent straight to voicemail which says it is full
iPhone 11 Pro Max has sent 6 calls from the same number (work) straight to voicemail. It did not show up as a missed call and is not on the call log. They could not leave a voicemail because it said it was full even though it was not. Do not disturb was not on, The phone did have service (one of the times was during a…
Can I increase the storage on my device?
I'm having a heck of a problem with storage on my iPhone 6s. I have tons of space on my iCloud storage ( I've paid for additional storage on iCloud). I keep getting storage almost full alerts even though I have very few pictures, music or apps. Is it possible to increase storage on the phone itself? I'm not even sure I…
Trade in Bait and Switch
It seems that if I post on here, I might get a solution. I spent HOURS on chat on 12/18 to work with an agent to get new phones for my husband and myself. I was promised a $579.99 trade in for my iPhone 6. The agent ASSURED me that my phone WOULD be worth $579.99 as long as there were no battery issues, screen cracks, or…
Poor iPhone 10 Max service
We went from AT&T to Verizon after moving from Missouri to Georgia because the area had better service after 3 year's we still have bad service with only 2 bars in the reception. We have moved to Northern Virginia and still have the same bad reception of service. I am in a complete 4G area and only have 2 bars if that at…
Cannot make calls
I woke up this morning my spouse and I can neither make or receive calls.
Rebate e-gift card
Hello, I have already activated my e-gift card for rebate and paid my phone bill with it last month. I still have a balance to use. Unfortunately, I did not save the email along with the card number information. Can you please resend the email so I can get the card number and use the remaining balance?
Trade in issue and talk to supervisor
Decided to upgrade my iPhone x to Iphone 13 IN DECEMBER due to the trade in credit on the iphone x of $650. Followed all instructions, received new phone in the mail, returned my iPhone x in the provided box and shipped with UPS, per the instructions. My device was received by verizon on December 30th. Couple weeks go by,…
Frustration !
How can I drop the second phone on my plan? I cant even access it though i am the lone adult on the plan and pay the bill..I have been dealing with this for 2 hours in the automated system
Plan charged for wro plan
Hi I ported over from AT&T back in the beginning of March so that I could get the 55+ plan I do qualify for it I’m in Florida I’m 69 years old. I spoke with a chat Rep she said everything would be fine, she took all my information ran a credit check and then set everything. She did say that there was a system error and…
Online Bill Pay
Verizon customer for years. I have no problems with the service. The issue I have is with the online payments. Every single time Verizon changes the online payment page, it gets worse and worse. IF IT AIN'T BROKE, DON'T FIX IT!!
Disney Bundle Issue with Verizon App or Website
I have activated the Disney Bundle through Verizon app and it is showing as Active and when i login to Disney website, it is asking to restart the subscription or buy new plan. After brining to Verizon and Disney Customer representative in the call and waiting for 2 hrs no solution. I am still not able to use Disney Bundle…
how do you reboot an iphone 8
how do you reboot an iphone 8
Can't Update E911. Can't order Apple Watch without proper E911 Address. Support Wasting my time.
On the 13th of June, i tried to order an Apple Watch. Backordered till the 23rd, fine. Get all the way through the process, and then it fails at update E911 Address. My address is current and matches the USPS registered address, except for the -xxxx additional 4 digits on the zip code, which it won't let me enter even in…
iphone 12 do not ring all the time with incoming calls.
I have an I phone 12 I had it for about 9 months and for the past 3 months it do not always ring when I have an in coming call. was sent a replacement phone, changes sim card and it still do not ring when I get incoming call. I have call apple many times and verizon. was told I need to pay 31 dollars for them to send me…
canceled devices
I have switched to T-Mobile with 2 phones and phone numbers I had with Verizon. I still owe Verizon for the devices but because I have already switched my phone numbers to T-Mobile I can't access how much I still owe on the devices. My account is still active because I still have a Apple Watch on that account. When I log…
problems trading in multiple iPhone 11 for iPhone 13- Verizon Unlimited promo
My family had three iPhone 11 with T-Mobile, and decided to take advantage of the "switch to Verizon Unlimited and trade in your iPhone 11 for iPhone 13 for free" promo. We bought the new phones at Best Buy on Sunday and got them activated, and today I went on Verizon's website to process the trade-ins. The first phone, a…
How can I block all "Toll Free" and other unwanted calls?
Yes, I know all about the "Do Not Call" list, and the laws, blah, blah, blah.... these annoying calls from 800, 866, "Unlisted", "Anonymous" and "Toll Free" still happen. And, there is no point in trying to save one number at a time in a "Don't Answer" list, as these callers are smart and rarely use the same originating…
Can't send MMS from iPhone XR to Android users
Just got the iPhone XR and haven't been able to send MMS to Android users. I've tried every suggestion I've seen online for how to fix this: reset network settings, turn WiFi, MMS, and cellular data off then on again, restart phone, tried sending with WiFi turned off...nothing helped! I tried looking in my Verizon account…
Hotspot
How can I enable my hotspot it was working find then my account got disconnected and reconnected and I can’t use it nomore I try to set it up again but it keeps sending me to the website to enable it I need help
Better hot
iPhone 12 Pro Max battery getting hot and freezing up did all necessary trouble shooting and still nothing
I moved and phone doesn’t work as well
Hey I moved from Washington to Idaho and even if my phone shows full service I can’t make a call or text. Does anyone have a solution for this problem? thank you Jon
iPhone 12 Pro 5G UW Not Working
Essentially my phone will work fine on LTE or 5G, but as soon I walk into a 5G UW area the Internet just stops. It doesn't say I have no service, in fact I have full bars with the 5G UW symbol, it just stops working. No pages load, no apps using the Internet work. I feel like this is probably an issue with the phone, but I…
Ford Sync
Since the last two IOS updates, now at 15.3.1, I cannot answer a call in my 2012 Ford on my Iphone Xr. When I tap the answer button on the steering wheel, I get the message "In Privacy". I can place a call but not receive. Any fixes?
constant morning spam text messages coming through not in contacts
How to stop or report these text messages that come through on my iPhone se. I have filter unknown senders on but still see them on iMessage and on iPhone. They are advertising products or make believe you have a package.... They should not come through at all!! How to stop Its pure harassment..
Misled by Agents and now being constantly harrassed
I recently moved out of Cox Cable area and was in need of an internet device. It was suggest that I look into a Verizon jet pack. I spent extensive time on the phone with the rep who literally would not get off the phone. I was told how many devices I could hook up. I asked if I would be charged a fee if I returned the…
Trade in Credit Bait and Swap
I've seen a few of these threads and want to add mine. I did a trade-in of an iPhone with a broken TouchID for a iPhone 13 Mini. I disclosed the damage and talked to multiple agents that assured me I'd get the full credit. Five months after trading in the phone I get a message trying to gaslight me saying my new credit had…