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iPhone 7 Plus does not have the same reception that my previous iPhone 6plus had.
just started last December I don’t know if it’s bcuz the 7 Plus doesn’t have 5G capabilities it’s pretty upsetting I have a Network Extender at home and still “no service” at home and randomly in other places CONSTANTLY dropping calls Verizon Coverage is VERY VERY VERRRRY BAD in a lot of areas PLUS the no 5G looking around…
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calling from contacts says i have no long distance service but is a local call
when making a call using contacts, I get a recorded message saying I do not have long distance or international calling, when making a local call. dialing the number works fine.
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Bait and switch on $1000 promo for iPhone 13
Long story short - Seriously disappointed with this company and it's customer service. I will avoid them and switch as soon as my contract is up. Went onto the Verizon site to upgrade two iPhone 12s to iPhone 13s due to the recent promo of $1000 credit for each phone. In order to do this I had to pay off both phones as…
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Data Use Overage
Historically I have used approx. 1 gb of data per billing cycle, however on November 27, 2021 Verizon states that I used 6 gb in 17 minutes. How is this even possible? I have not added any new apps, virtually all of my apps are set to not use data, and the 17 minutes in question, I was home and not using my cell phone, and…
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Naples, Florida horrible signal strength
Why is the last few months have I had no signal in the Immokalee Rd & Collier area? I’ve heard there was a tower taken down for the development for the new Founders Square? I can’t even make a call, GPS won’t work, no internet. If no one can tell me why or when it’ll be resolved I’m going to have to make a change! I can’t…
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Why Change Plans?
What is the benefit of changing from the current unlimited plans to the 5G plans if 5G is not available in my area.
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Can't send Picture or Group Messages
I have a 16GB white iPhone 5 & I have only had it for less than a week now. I have noticed that for whatever reason, my phone will not send picture messages. It will fill the "sending bar" to about 85% and then say "not delivered." And I'm "NOT PLEASED." I can't send group messages either and would like to know what is…
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How do I get a problem with my bill fixed—preparing now to file a consumer complaint with the State Attorney General
I see multiple customer complaints consistent with my problem. I’ve recently upgraded phones on my account taking advantage of Verizon’s promotional offer in December. After multiple calls (check your phone logs & recorded conversations), your Customer Asst Reps assured me my turn-ins were received and will be credited on…
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Theft
VZW has taken out two charges from my account - STOLEN. I keep fighting as to when i will get the refund - Yet I still have to pay my bill. They are thieves.
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can't text images or join group chats with non-iphone users
Since I downloaded iOS 14 way back when, I've been unable to send/receive photos or join group chats with non-iPhone users. This has been the case with 2 phones - an 8 and my current SE running 15.2.1 - and also my husband's older phone. We are both on Verizon. My brother is also an iPhone user but doesn't have the same…
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30 month device plans
Hi! I can't get in touch with anyone at Verizon to ask this question. I have a 30 month device plan. It states "Under the law, You have the right to pay off in advance the full amount due at any time, and in doing so You may receive a partial rebate of any finance charges. If You desire to prepay the full amount due, the…
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Activate a phone
I got a new iphone 13 and its activated but not set up. I I’ve changed my mind on what model I want and want to return it. How do I reactivate my previous phone, iPhone 10?
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5G UW Orlando
Hi Verizon, I recently activated an iPhone 13 Pro but I’m not getting 5G Ultra Wideband in places I know it’s available. I saw in other places that this is actually a widespread provisioning issue for new iPhone 13 Pros, and some people were able to get it resolved by reaching out to you. Please advise how we can proceed.…
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Outage
Currently appears to be an outage in 23002
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Why can't a tech company like Verizon allow access to historical statements online?
Yes, I know that Verizon customers only have access to the past 18 months' worth of billing statements online. I also know that I can call Verizon and request historical billing reprints at $5 per billing statement reprint. I was also told by various Verizon customer reps and a supervisor that untrackable snail mail is the…
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Setting Up Email - why aren't there concise instructions per phone model? Why must I search through messages from 2008 or earlier?
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Apple Music being charged now
I upgraded to the new Get More plan but was having issues with activating the HD video streaming on it. The representative on I was text messaging was trying to correct the issue then all of a sudden all my wife, brother, and parents I’ll receive text messages that Apple Music is no longer included in their plan and they…
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unknown number
Does anyone know when checking via your data usage and you see a "sent" 999-999-9999 means?
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4G Service is suddenly horrible
Within the last couple of weeks myself and several people I know have experienced an almost complete lack of usable 4G LTE network coverage. I went from regularly having 3-4 bars while in my office down to 1 overnight and it's not getting better. IOS is up to date. What is going on? Is this purposeful to force us to…
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Cleanup phone
Cleaning up phone, deleting old messages. Verizon sent me a message long ago, the oldest one on the list, and I can't delete it. I get a menu that says Open, and Add to reading list, and Copy, and Share... but it never offers to delete, as with other messages?? Also, when I do delete a message, the content of the message…
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Border charges near Canadian border
We snowmobile in northern Maine, but never cross the border. Apparently, the Canadian cell towers pick up service. Shouldn't (or does) Verizon have a policy so that US snowmobilers (or ATV's) are not charged? Is there nothing else to do but to call for reimbursement? And, are they required to reimburse or cancel those…
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Messages on bill
What are messages from86599
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Maximum video streaming quality switch
I have a 5G Get More plan. I couldn't toggle this switch for my iPhone 12 Pro Max, both in the Verizon app and from my computer. I called the customer support and they didn't know about this problem. I see that many have this problem. #Apple iPhone 12 Pro Max
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Trade-In Phone not processed and lost by carrier
Hi! I am really frustrated by my situation. I have been a loyal Verizon customer for 7+ years. On 10/1 I took advantage of a trade in offer sent by Verizon thru text. I sent my device on the prepaid UPS box. After 32 days the link says information not available. I contacted Verizon several times to fix this issue but the…
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Hotspot usage
I've recently upgraded both my wife's and my plan to the 5G Get More. On both the My Verizon app and the Web based Verizon page, I am unable to get information on how much hotspot data I've used. Under Usage and Settings, they list Data, which has a figure/Unlimited GB, then they list Mobile Hotspot, but that shows…
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Blocked numbers go through
Accredo Pharmacy is a blocked number on my phone. It says blocked number on my screen. But the calls come through and long messages are left. How do I stop the messages? Thanks.
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Customer Service is a joke
When I first bought my current device, I did it through the trade in program because that’s the only way I could afford it. When I first started thinking about trading in my phone, I was told I had two months to return my old device. Today, only a month later, I got an email saying that my promotional credit got removed…
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Cannot change phone number associated with myVerizon app on iPad
My Verizon app on my iPad Pro is linked to my son's phone number/my verizon user id. I want to link it to my phone number. I have deleted the app and redownloaded it but My Verizon app doesn't prompt me to enter a phone number/used id. It goes straight to password. My Verizon app works fine on my iPhone 13. I'd like to be…
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My browser history is on someone else's phone. Iphone
How is it possible that my browsing history appears on another person's Iphone? I have an Iphone 11 and my bf has an Iphone 13. He had his phone close to my phone while taking a picture of something. Now he can see my browsing history on his phone?1? How is that possible?
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Phishing or Verizon?
Just got a text message saying "VZON Free Msg: January bill is paid. Thanks, Here's a little gift for you: fhec6.com/bjiG9V6hZ8" from phone number 415-654-0411. When I google the phone number it comes up with nothing. I'm deleting the message, but wonder if it was phishing.