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What was the black friday promo code for switch/early term?
Hello, I switched from att to verizon on 11/27/2021. During that time, there was a promo to get up to $800 to pay off early term fees etc from previous phone service provider. I have no emails that reference a promo code. It was also not on purchase receipt. I visited verizons website and the current promo is SWITCH21. I…
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Streaming quality
Can’t seem to turn on the “maximum video streaming quality” switch in the Verizon app. I changed my data plan, ever since then I can’t switch it. It’s says” error occurred, please try again later”. Been like this for a week. Need help
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What in the world is the $20.00 BG Smartphone line access?
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Impossible to Cancel a Trade-In
On 9/25/21, I ordered the new iPhone 13 Pro. I thought it would be a good time to get a new phone, since I was getting married on 10/10/21. I knew the phone would have a great camera to capture memories. However, when I realized that my phone would not arrive before the wedding, I canceled the order. I didn't want my brand…
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Wifi calling keeps dropping calls
Hi! My phone keeps dropping phone calls while in our home. Wifi calling disconnects and the phone call gets disconnected. I have tried the following: 1) phone is updated, reset all networks, new SIM card was sent and installed 2) wifi assist is turned off 3) turned off wifi calling, rebooted wifi modem and router,…
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Mobile Hotspot Keeps Disconnecting
We upgraded our unlimited plan to include the mobile hotspot capability so that my wife could access her Apple computer in another city while helping her elderly father. The problem is that her mobile hotspot randomly multiple (> 7) times per day. The question is why might this be happening and what can be done? Is it the…
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Phone under contract
I still owe $800 on my 12 pro max. Can I use it once I cancel my service with Verizon?
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Trade-in tool changes IMEI
Hi there, I entered 2 trade-ins for Apple phones in the online tool and both email receipts have a completely different IMEI than I originally entered and the one on the phone 'About' screen. Will this be an issue for trade in? The phones were originally purchased through T Mobile. I tried to cancel and resubmit the…
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Find My iPhone
On update 15.2 and Find my iPhone locations for my family now work very poorly. Most of the time their last location is 12-24 hours old. This was not a problem before the update. We all have 12 or 13 Pro's if that matters.
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Can’t Get Verizon to Send Me Anything & Horrible Customer Service
I ordered an ipad from Verizon last year - never came. Inquired about it twice before finally cancelling & buying direct from Apple. Ordered a sim card from them on 12/13 - never came. In the meantime, the 1st ipad had to be returned to Apple because it kept getting a temp warning. Got the new one & Verizon tells me I…
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iPhone 13 pro max orders
Just wondering how many people ordered after the 27th and I have already received their phone and how many shoulder ship date of the 8th and got delayed
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Moving Abroad
I am moving to the Czech Republic in a month & will be gone for 1 year. I have no clue what to do with my phone.. everything online sounds kind of wishy washy (saying i’ll have to use third party apps to call, that it’ll only work on wi-fi etc.) I am moving alone, as a young female, so there is no way I’m gonna be able to…
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Refund Remains Unpaid Issue
Hello please let me know why I still have not received my refund of $247.74 ? I received a confirmation from verizon about my refund on 12/11 in an email. Ive called numerous times about this and have yet to receive an actual payment date. I was told I would receive refund 72 hours at first. Then I called back on the 4th…
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I can't set up my personal hotspot.
Every time I try, I go to settings and click on the link and all it does is take me to the Verizon website where I see no option for setting up my personal hotspot. I have been on the phone, on hold, trying to get in touch with customer service for 2 hours and am so ready to switch to AT&T. Verizon has the worst customer…
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Trade in iPhone - Charging block
Does Verizon reduce the rebate for trade in If do not turn in my charging block and cable? I have an iPhone XR that Im trading in but want to keep cable and charging block for the new device.
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Call support called but no reply
Called and schedule call back twice. Each call came through but no Verizon agent responding. I just wanted to know if my old phone (Apple is lock. I purchased/upgraded a new phone (App13) and will give old phone to a family member. I just wanted to make sure the old phone is not lock to be used with a different carrier.…
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Iphone 13 pro max backorder
I ordered a iPhone 13 pro max 256 gig in silver on October 13th. Last day of the promotion. Ordered in store. Site is telling me that the shipping date is November 5th. Has anyone gotten their phone earlier when ordered in the store? I figured maybe because I ordered a less popular color it would come sooner?
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Hotspot on iPhone 7plus not working
my hotspot has quit working on my phone. I’ve tried literally everything suggested online to resolve. I’ve powered down, reset network settings etc.. any suggestions?
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Cell Signal
Leesville Louisiana. Every day our cell signal drops from full service to 0-1 bar. It is definitely The tower and not the devices. I cannot get any answers thru the chat line. They are telling me to call the tech line that has an 88 minute wait. I am at work and cannot wait that long on my work phone ( Cell phone has no…
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iPhone 13 Pro Preorder Disaster
On September 20th, I ordered a 128GB iPhone 13 Pro in graphite to replace my old iPhone XS. I took advantage of the trade-in deal to get $800 credit toward my new phone. I signed up to pay for the the rest on a 24 month payment plan. Only money out-of-pocket was $99.69. I processed the order in the app by paying with my…
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Not how you treat a loyal customer
I ordered 2 Iphone 13 pro's on November 30th, 2021 through a live chat with an agent. The agent said that I was to get the best deal with 800 off with a trade in and upgrade to unlimited and the phones were set to ship on December 28th, 2021. I agreed to the terms and entered my account information. Come to find out 3…
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Order on hold, can’t pay online
I ordered the iPhone 13 pro on 10/4, no issues with payment, even showed up on my card as pending. Two nights ago I got an email from Verizon saying I have not paid my order and need to in order to not have it cancelled. Tried to do so using the link sent, and was unable to with several different cards. Kept saying that…
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Global Data Plan not working in Germany
Didn't work for me either. MUC airport. Power cycled iPhone 13 twice. NO. SERVICE. AT. ALL. Time to dump Verizon???
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I can’t cancel my trade in
I canceled a purchase for a trade in but it won’t let me cancel the trade in itself. I paid $135.00 to purchase a new phone but canceled it. It’s showing that the purchase is canceled but not the trade in. And I haven’t received a refund.
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does Verizon gift for December's PAID bill?
Got a text -Is this spam/phishing or real? VZN Free Msg: December bill is paid. Thanks, Here's a little gift for you: cypu12.xyz/w01M37frCN Thanks for your response.
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Receiving cancelled order
So long story short, I ordered a new iPhone 13 Pro Max and 3 accessories on 12/14 to upgrade. 12/29 rolled around with no updates to shipping or processing the order even with asking customer service. I cancelled the order on 12/29 and was going to attempt re-order. This morning, 12/30, I get a notification that the order…
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text messages
My iphone 8 is not receiving texts from android phones. It was working fine on Monday, then Tuesday it will not work. I can receive texts from androids and if they are in a group text with other iphones I can send and receive texts. I have tried rebooting my phone, I updated my iOS, I did a network reset, turned SMS off…
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iphone goes to privacy mode when calling in vehicle
Just started happening. Not sure what setting I changed and whether it is in the vehicle or on the phone. In Privacy mode, I cannot hear the called number ringing or the person when they answer. They hear me. I have to disconnect the phone from the vehicle to continue the call. Help, please.
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Phone is off
My phone number is off on my new iPhone 13 Pro Max
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VM testing 1234 check on the format testing 1234
VM testing 1234 check on the format testing 1234 Getting alot of these VM without it ringing. Any Thoughts??