Apple (Archive)
Poor 4Glite signal in home and around town.
2 months ago, they upgraded the tower near my home. Maybe they are still upgrading it because now, if I if I don't have my phone connected to xfinity wifi, I wouldn't be able to make calls in my own home. This is truly an awful experience and we pay Verizon $300 a month for 5 phones. All the phones in my home are now paper…
Serious issues with "certified like new" devices
I've been a loyal version customer for years now. I have never had an issue until recently when my phone started having issues. With it being under warranty I took it in and Verizon issued me a refurbished device. The representatives talked a lot about how great the "certified like new device" would be and how Verizon…
Verizon trade-in nightmare
Verizon offered an iPhone 12 trade-in pre-sale promotion of $440 for your existing phone, divided into a 24-month bill deduction. So, we decided to trade in two of our phones. Both phones qualified for the $440 trade-in. We ordered two iPhone 12s. They both came on the same day. We returned our trade-in phones that…
Puerto Rico
I have 0 service in Puerto Rico. Is this problem being fix?
Verizon esclation
Can anyone hear help advise the escalation steps to have something resolved by Verizon wireless. I just moved 5 lines to Verizon from TMobile as my family has been traveling to an area that isn’t serviced well by the TMobile network. In 10 years with TMobile, I have never experienced poor customer service. Over the past 3…
cell service in Puerto Rico
I have been working Puerto Rico for a few years, and other than the usual dropped calls and spotty coverage, my phone generally worked. That has changed over the past 6 months. Partially due to this issue, I recently upgraded to the 12Pro. I was thorough with sales rep about traveling between east coast and Puerto Rico,…
toll free numbers on my iphone SE won't accept prompts
Has anyone had issues connecting to specific departments using prompts when dialing a 1 800 or 1 877 number? I tried with both the wifi on and off with no difference. I know it has something to do with the phone because when I use my hardline, the calls go right through.
Can’t turn picture on my phone
voicemail mailbox says invalid mailbox number
Voicemail comes up with a small box saying call voicemail. I do, enter my 10 digit phone number, and it says invalid mailbox try again. I reset my voicemail password. No change. I turned off wifi. No change. I disabled call forwarding. No change. Anything else I can do?
Up Rewards
I have been a Verizon customer since 1999. The Up Rewards are a joke. I have yet to receive any rewards. I just purchased and paid off in full an iPhone MAX 12 PRO. I am seriously thinking of leaving Verizon as there are other carriers out there that have the same if not better service for less money. Up Rewards is just a…
Failing Network
over the last 2-3 months the network in my area has diminished down to nothing. I am unable to use any app, search or send text messages. Verizon opened a ticket and researched my area and in fact, there is a network issue in my area. To correct this I was told to buy something to improve service. So I would be adding to…
Cancel my IPhone service
How do I cancel Verizon plan in app?
Is iPhone Pro Max out of order?
I ordered iPhone Pro Max in 8/14, and it was in stock at that time. As of 8/23, my order is still in "preparation" stage and ready to ship. They charged my credit card in 8/14, so it is not payment issue. Called and talked to reps and agents, they don't know why my order got stuck at "ready to ship". First time order…
New Phone Not Received but I am being charged! Please Help
I ordered/upgraded to a new phone on 8/11/21. The phone was not delivered to my home and was rerouted for some reason to the warehouse in Texas. I have made multiple calls and have shown up in person at my local Verizon store in attempts to resolve this. I "ticket" was started a week ago for my case allegedly, but I have…
Returned 4 phones for $700 bill credits on each only gave us two credits
Went to Verizon store and took advantage of a $700 bill credit promo. My family has 4 iphones all qualified for this credit. Sent all 4 of them in the same box given to us by the store manager. Two received bill credits and two lines did not. Going on the third month trying to get this corrected. CSR's credit the bill only…
Best Options for European Travel - smart phone wifi
Hello - I will traveling to Berlin to visit my daughter for two weeks. I'm not so much worried about wifi for my laptop because as works in software and has great home wifi. I'm wondering what my options are for my iphone when I leave her apt and go off on my own for a bit. Any ideas?
iPhone Xs Max Dual Sim Call Filter
Tried using the Call Filter app on my phone and it doesn't pick up the correct phone number. I'm currently using my sim and e-sim. In my settings, I have my primary number as my primary. The app still will not use my correct number - and yes, i have tried disabling my esim in my settings and still doesn't work. Any ideas?
Activate Apple Watch on Prepaid plan?
Does anyone know with certainty if an Apple Watch 4 can activate cellular on a Verizon prepaid plan? It seems to me that to activate cellular on the watch you need "Numbershare." And, "Numbershare" does not appear to be offered to prepaid plans. Therefore, I'm concluding prepaid plans cannot activate cellular on Apple…
IPhone 12 Pro Max Order
Hi all, placed an order May 13, 2021 for same day pick up. It’s been over a week and still no phone. Nobody in CS is able to tell me anything about the order aside from, “it is in process”. I can’t cancel the order online and CS reps have been unable to cancel the order. Normally I wouldn’t care so much because I know the…
iPhoneX -- Battery Bulge
My iPhoneX battery is overheating and expanding causing the iPhone to bulge out of the casing. The phone is less than 2 years old! This product malfunction is a serious product safety issue! Unfortunately neither Verizon nor iPhone offering to replace it. And to top it, Verizon's Device Protection (a $17 per month policy)…
REBATE FOR SWITCHING? THINK AGAIN!
After 10 different reps tried to "assist" me, I was told that my rebate would be escalated right away and it would reflect on my account in 1-2 bill cycles. After 2 months, nothing. I followed up, was told again that it was being escalated and that only a few days would pass before I saw the credit. Again nothing....The…
Sales agent lied and tricked me into purchasing iPhone 12 ProMax when my iPhone 5 is not eligible
I have been a Verizon customer for 8 years. Verizon sales staff rep misled me by promising me that I am eligible for $800 iPhone 12 ProMax credit if I upgrade my old iPhone 5, which was not eligible for upgrade. I repeatedly asked him and the supervisors for confirmation if my old iPhone 5 was eligible for upgrade and they…
Don't relieve SMS verification text
I'm not receiving verification texts from Marco Polo. Have tried multiple times and verified my number
$200 NEW DEVICE PROMOTION
WHERE ON THE WEBSITE DO WE GO TO GET THE PROMOTION THAT WAS ADVERTISED? I DON'T SEE IT ANYWHERE....
579.99 trade in value rearing its ugly head again
Looks like verizon is still misleading with trade in values, as seen in these posts: https://community.verizon.com/t5/My-Verizon/Verizon-did-not-honor-trade-in-promotion-for-579-99/m-p/1212410 https://community.verizon.com/t5/My-Verizon/579-99-trade-in-promotion-iphone-SE-1st-gen-now-14-please-help/m-p/1203533 Except at…
How do I set up a hotspot
* I can’t figure out how to set up my hotspot it just keeps bringing me to the page that says go back to the previous page then just take me back to that page and it’s so annoying
Unlocking policy on device payment agreements
I have an iPhone XR that is under a device agreement plan. So it's not fully paid off yet. How does the 60-day locking policy apply here? The FAQ says something like this: ============= Device purchased on a device payment agreement and paid off prior to 60 day requirement - Locked for 60 days from purchase ============= I…
Changing name as appears on caller id
I use a different last name professionally and my maiden name seems to appear when I call. How do I either remove my last name or changer tovthe correct one?
Assurion Fraud
Assurion sent me two defective replacements. The phones wouldn't even get past the activation stage. This seems like fraud to me. They have profited off my monthly payments and then do not perform under their terms. Verizon: You need to do better than this. Its ungodly what they charge for their so called protection.
How do I bypass the "Message Management System?"
No one can leave me a message on my iPhone anymore because this "message management system" makes them enter my phone number again in order to leave a message. They have already speed dialed my number. They don't know my phone number by heart. Why doesn't it just go to voice mail anymore?