Apple (Archive)
Verizon is charging me for my "free" iPhone (scam)
In December I received a text; "get an iPhone 12 mini on us". It had a link and also a phone number to take to access the offer. I called the number and spoke to a VerizonTelesales Solutions rep. As required by the offer I switched to an unlimited plan, signed up for auto pay, sent in my old iPhone (Verizon acknowledges…
Late Voicemails
What's with the delayed voicemails? Happened twice today. VM delayed by two hours in both cases.
Texting online
I am having a problem with my texting online. When i go into a conversation for some reason it is under "chat" instead of sms. The other person receiving my messages on their phone is receiving my texts under a very strange number. Also, when i am sending i can see the other person "typing" and once i send my message, it…
phone won't text after phone number change
Phone will call and will receive text but won't send after phone number change.
7 hrs on phone with Verizon before phone order replacement
Called every Verizon phone number and online chat as my phone does not work with finding any LTE or WiFi in big or small cities or email or Internet while all kind of error messages pop up and multiple circling spins on a ten month phone. All but 2 blew me off, hung up, said I’d pay if I fail to turn off find my phone,…
Can’t receive text messages
I just received a new iPhone XR from work - a new line of service. After setup I noticed I wasn’t able to receive text notifications when setting up my new Google account. From there I texted my co work r who has an Android phone. He received my text, but when he responded I never received it. I went through…
IChange Email Address
If you change your email address, after doing so what happens to email sent to your previous email address? Does the sender get a delivery failure? Is there a way to have that email forwarded to the new email address?
Iphone 12 Magsafe Not Functioning
Hi, As a heads up, we had purchased two iPhone 12s in December. Recently we tried to attach an Apple Magsafe wallet to the phone. The wallet would not attach to either phone. Apple expressed shipped two replacement Iphone 12s, and the wallet attaches to both phones. Since same behavior occurred with two phones, there may a…
Verizon Cloud iPhone 12
I have a ton of pictures on my phone. I just did a back up to Verizon Cloud. Can I now safely delete those pictures from my iPhone? Will they remain in the Verizon Cloud app and I can keep doing back ups to add more photos in the future? I must be getting old…this is all very confusing to me
transferring device from XR to iphone 12.
I am transferring from my XR to the 12 and it has been on the software update page to start up the 12 for 3 hours now. Is this normal and should I just wait until morning? Thank you!
Calls and texts sent to one of my contacts are consistently unreceived, going to unknown person
A few months ago I was trying (in California) to FaceTime my sister (in Kentucky) and a young man answered. Confused, I apologized and tried my sister again, only to see him answer again. I quickly hung up and tried a third time and was able to reach my sister then. This weekend I FaceTimed the same sister and someone else…
Talk, text and messaging activity details
Talk, text and messaging activity details
Compliment
Today I called the 1-800 customer service line and spoke with one of the best customer service reps I have had the pleasure of working with. Her name is Alicia. She was phenomenal! This agent was not only personable and kind, but thorough. She reacted quickly to the issue with care and empathy. I wanted to be sure that she…
iPhone 12
How’s the iPhone 12 have battery problems
phones listed in account as not registered
We have a family plan. Two of the phones on the plan are iPhone Xs. When I go into the account and look at devices, it says for those two phones only "not registered." What does that mean? How do I register them, and is it something I really need to do? Thanks for any help!
Mailed my 6S by UPS on 2/15/21 and it was received 2/26/21 have not received my rebate
Still waiting for my rebate on my 6S which was received on 2/26/21 at the Return Center. How long does it take?
Can't text to a straight talk phone
I can't text a straight talk phone but my cousin who has Verizon can text that same number. Why?
Recent iPhone Purchase
I recently purchased the iPhone 12 Max Pro with an accessory bundle that included a screen protector, charging block and clear case. Where do I even start?! I was so excited to finally upgrade my phone but I’ve only had the phone for 10 days and it has been extremely glitchy, the font size randomly increased a few times…
iPhone 11 Issue's
I have not been a member with Verizon very long... only since May/June 2018 but I have loved their service until today. When my husband and I first signed up, we purchased 2 brand new iPhone 8 pluses. We brought a total of 10 additional customers onto our plan or their own plan between 2018-2021. We paid off our 8 pluses…
Past phone location history
Hi I have an iPhone X and I am trying to access my phone’s location history for yesterday. I use google maps as my gps but it does not show anything on the timeline history. When I look up the location history in my phone’s settings it simply says Dallas. It does not give any precise locations. Is there anyway to get the…
silenced calls
Why are calls from numbers not in my contacts silenced?
Help, please...
I've been 100% Verizon for several years, dependent on the service for phone and Jetpack internet. For a long time, the service was exceptional. But, since (maybe) Covid and more internet usage or whatever, the internet connection is cruddy more often than not. But here's the deal...the tower my signal comes from is…
Local Calls coming Through as Canada
Over the past several weeks - calls that are local to my area - are coming through as Location in Canada. This includes my doctors office.
Terrible customer service - medical fascism and discrimination! Unbelievable! The day of the incident was 04/10/2021
Terrible customer service. Unbelievable! Please, do yourself a favor, do not go to this store. Racist atmosphere, inhumane, careless. They don’t care about their customers, period! Managers at this store don’t know how to handle special needs customers. Verizon got too big to care for one customer. I had a two-year-old…
WiFi Calling Suddenly Not Working - iPhone X
Looking for some advice if anyone can help...I'm desperate. I live in a condo with pretty much zero service. I have used WiFi calling on my Verizon account for the last 4 years or so on 3 different iPhones and many different iOS releases. With almost no issues. Last night a call dropped while wifi calling was active, and I…
Complaint
Hello, How do you file a complaint? I am not able to get a customer service rep to pull a call to review the promises made in regards to credits to my account. I have been lied too and ran around for over a week now. I have documents to prove what I was set up for and text message from customer service on what they would…
Cannot make calls
My iPhone will not let me send calls or receive calls
deactivated iphone 7 is locked and no passcodes are working
Hi! We have an iphone 7 that is currently deactivated. We used it for a while but then upgraded. We are looking to reactivate it for our son, but none of the possible passcodes to get in are working. Am I missing a step? Is there a fix?
Sim card
I recently sent my iPhone X back to the warehouse. I erased all content & settings but did not remove the SIM card. The warehouse will receive the phone on 4/19/21. I would like to pay for the shipping & have verizon send my SIM card back to me. Please help, what do I need to do? Thank you
sending videos and texts using messages
Why are my videos and texts sent small in messages?