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cellular data update failed
It says cellular data update failed & i cant make or receive calls or texts, did a hard rest, removed & replaced sim card. Tried to reset network setting but screen just freezes.
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Family base
Can my kids turn off the vpn and “break in”? Is there a way to set up a password so they can’t do this? I block everything and they are still using because they said they just shut off the VPN. So then I cannot monitor anything!!
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Fraud by employees on my account
I purchased two iPhone XR’s Online in Nov 2019 under the BOGO promotion, and added a line. I accidentally made multiple purchases, therefore went to the store to have the issue corrected, and I was told it was corrected. While at the Gastonia, NC store, I then asked if I switched the XR phone to an existing line with an…
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Oct 2020 XR Promotion not being honored
I found Verizon was offering a deal on an iPhone XR 64GB model for $120 in October of 2020. I chatted with a Verizon rep through the chat on the Verizon site to clarify the cost of the phone and purchased the new device and the new line that I needed to get for the deal. I was told my account would be charged 28.03 for a…
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Wrong secret question
When my Mother try's to log into her account it asks a secret question she didn't choose. I changed the password and chose her secret question but it still asks a different secret question then what we chose??
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Surcharges and taxes - Verizon is engaged in thievery
I recently went overseas for a few weeks and turned on a month's worth of international calling on my wireless plan, but when the bill came in, I saw I was charged twice - once for my own number and once for my wife's number which was on the same account. I set up a chat with a Verizon rep hoping to correct the problem.…
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cell phone outage
cell phones services out in Illinois
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Apple News+ Reward
I’m trying to redeem my Verizon Up rewards for 6 months free of Apple News+ but when I click Use Now I get a screen that says Payment Not Received. Any help would be appreciated.
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$150 Rebate Scam
I ported over 3 IPhone lines and submitted rebates timely for porting over a line. I followed the rules and confirmed the terms and conditions prior to submitting. I am now told that I was not eligible because I did not buy new phones. The rebate was specific to porting a line and not about buying a new phone. I feel like…
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Call Filter - iPhone
Do I need to leave the Call Filter app (free version) open for it to work? I ask, because I previously used the free version of Hiya and had to leave that open to work.
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Apple Watch Backorders
Any idea when these backordered apple watches will begin shipping? I ordered mine on Feb 8th and it just shows delayed again until March 10th.
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False billing
Anyone had this problem with Verizon? I've grown used to the bill padding, the false charges but the new one is this: I got a new iPhone 11 in December and a second one FREE per their promotion. Now they have changed the device on my bill to a Samsung Galaxy, (even though I am holding the second iPhone in my hand) in order…
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Inbound block on auto-responses
I'm testing something where I send an sms message phone to an email address. That mailbox then replies back with a 'Your message has been received' auto-reply as a confirmation to the user. That auto-reply is killed off prior to arriving by VZW. I am aware of the reason for the block to try and limit spam, is there any way…
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WiFi calling
Every time I try to enable WiFi calling it says to visit the Verizon website to allow WiFi calling. How do I do this!? I can’t figure it out!
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Caller ID
I recently brought my phone from ATT. I didn’t have any problems and now my contacts are showing up as “no caller id”. I am not sure how to fix this.
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Email
My incoming email are not downloading from the server
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Getting Charged for Free Phone
I just had this happen with one phone. "Free" iPhone charged to me. I am not under contract so I am paying it off and moving to another carrier. Never again.
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Disney+ Promotion Not Working
I was able to create a Disney+ acount using the link provided by Verizon, but then it took me to a screen to either "Start free trial" or to "Buy Now". There is no option to continue with Verizon 12 month promotion. I have called Verizon, I have chatted with Verizon, and I have emailed Verizon, all with no help or…
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Offered 579 promo on trade in - is it true?
I used the chat service to make some changes to my account - agent said I qualified for 579 off a new iPhone on a trade in (and change to unlimited plan) & could upgrade a second iPhone for $200 trade in. He said the only requirement is the phones need to turn on - one is a 6, one a 7 and both work just fine (but can't…
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Phone credit
Have not recieved my monthly credit for trading in an IPhone 8 plus Also have not recieved my $300 BYOD credit
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Being charged for "free" iPhone mini
Was offered "free" iPhone mini. Recurring device charge, called and chatted and was told everything is fine, it will be refunded after second or third cycle. Was told this repeatedly, I kept asking because I was had a feeling. Second bill with charge, I call and of course, now they say because the sales rep called me (as…
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Very slow data service prepaid
Had prepay for two months. First month, great load times. Second month, regular pages can take 30 seconds to load. I still have 93% of my data allotment and it is at all times of the day at several locations. Any reason why LTE is so slow suddenly?
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SIM card for iPhone 12
I've upgraded from an iPhone 5c to a 12. (Yeah, a big jump. I keep phones until I absolute must switch!) I have two concerns: 1) Will the SIM card from the 5c fit/work in the 12, or should I just go ahed and get a new SIM card? 2) Google synced all my photos from my laptop to my 5c phone. I don't want all of those photos…
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Data
Is there anyway to find out info on data used on a phone
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Trying to understand 5G usage with limited data plan...
I want to ask how does 5g work if I buy iPhone 12 (which I cant as long as I have to use extender) and I have a plan now that is 8GB and not unlimited? If I was to be in an area that has true 5G wouldnt the 8GB get used in minutes or even seconds? I guess I dont know how much more it would cost me to use a 5G phone. In…
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Feedback for Verizon
Having not found a great way to provide feedback to Verizon, I am going to use the community. I just wanted to voice my frustration with a recent interaction. I recently switched from AT&T to Verizon. In that process, I purchased 4 new IPhone 12 Pros, a Gizmo watch and have now added 2 new Apple Watches. At each moment, I…
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Apple Music Sign Up Issues for some lines
All the phones on my plan have the play more unlimited plan and are all iPhone 11s. Only two of the lines are listed as eligible for Apple Music. The other lines say they are not eligible for apple music unless they are upgraded. I can't figure out how to get all my lines signed up for apple music.
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Poor Customer Service
I spent 2 hours trying to activate a new number on Verizon. After my order was entered and my credit card charged, I could not activate the phone. I spent 2 hours on the phone talking to over 8 agents, and then the last agent hung up. Although ATT cell service terrible, it beats Verizon customer service. Stay away from…
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Service keeps dropping anytime
My phone says no service recently. It does it all the time people are calling me and I don’t receive a call but receive text messages. I’m connected to WiFi so I can do everything but call. And no I don’t want to use call with WiFi I know I can do that. I will have to turn my phone off and back on or hit airplane mode for…
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Dropped calls
I’ve been around calls for The pass week and it’s so frustrating. My phone worked just fine until i did a update. I was told I needed new SIM card and was also told I need to up grade my plan both have failed. What is going on!!