Apple (Archive)
Tier 2 tech support
Does anyone have a direct phone number to get a REAL person on the phone from tech support tier 2 ??? I want to open a ticket for my issue because using Chat is not working nor am I getting results. My problem needs to be addressed on the backend.
Voicemail notification
How can I turn on voicemail notification in iPhone xr
How do we swap phone numbers on our devices?
Trying to swap #s on my 2 phones how do i do this?
Better Deals From Apple
My wife and I have been with Verizon for over 10 years, I even had my business lines through them. Our phones are in pristine shape and totally paid off and we’re ready for an upgrade. Now that the BOGO deal isn’t around, the only option is $100 off an iPhone 12? I just spoke with a service rep and they priced the phones…
iPhone locked to another icloud account
I have a sticky dilemma. I loaned an old iPhone 7 plus to a friend when her phone was lost. After 6 months I asked for it back and she returned it but was angry. I should have seen the writing on the wall. She did not removed the icloud account or the 6 digit pass code and I didn't check before leaving because the battery…
"Same Day Delivery"-Still no Phone or Answers 2 days later
I am beyond frustrated right now with this whole situation. After speaking with customer service via chatting, calling in 3 times and going to the Corporate Verizon Store, no one can give me a straight answer. No one from Verizon can tell me where my phone is. Here's what has happened: I get a text on Dec. 14 telling me if…
Bad customer service experience
Hi, This is yesterday incident. Apple news + 6 month free subscription Verizon up reward is not working. First I was on chat for Verizon representative for 30 minutes, told uninstall and reinstall the apple news app, then given a number to call which I spend 1 hour. I called that number and representative took all the…
Bought 2 phones under promotion and never received the promotion
I purchased 2 iPhone 11 Pro max during Verizon's BOGO online only that ended September 29th, 2020. The promo involved adding a line or trading in a device which I was doing both. I was talking with their customer service via chat and they told me it was an online only promo and to receive the promo, I would have to go…
$200 Wireless Rebate Scam due to Participating Location
So I ported 4 lines over from Sprint back in Sept. The promo code was SEPTSWITCH200 called "Switch to Verizon and get $200." Awesome. We signed up at Costco and the phones were mailed to us from Verizon. We activated them and ported the numbers. All in all, a great experience. The paperwork we got from Costco directed me…
Horrible Service
Wish I would never considered Verizon. I was planning to buy iPhone 12 Pro Max as pre-order. On the beginning of the November I have gotten email from Verizon advertising new phone and super promotions: Buy one and get $800 another one and 250$ as new line visa card. On the day of the preorder (11-6) I have purchased 2 new…
Early upgrade if you've paid more than 50% of your phone
I'm eligible for the early upgrade offered to people who have paid off 50% of their phone. Once your phone is 50% paid off, you can upgrade it by sending it back and getting a new phone with a new contract. However, I've paid off 58% of my phone (14/24 payments). I asked a rep if payments over 50% are credited back and was…
iPhone XR restarts when I use the camera(certified preowned)
My "Certified" Pre Owned iPhone XR restarts when I use the camera to take a movie. It does this at random.
Network Extender Problem
We recently moved to Comcast Infinity internet and purchased Apple iPhone 12s. Verizon sent us a Network Extender for the 5G phones. We can't get it downloaded because it gives an error message of 4a-check the ethernet cable. We have had several representatives help us to no avail. We are not using the Comcast modem that…
Cancelling free Disney+
I am trying to cancel my Disney+ subscription offered through Verizon. I tried the first time, received a message it would take up to 15 minutes for my account to reflect the change. I then went to Disney to enroll directly for a year instead of monthly payments. When I signed in there, I received a message that I don't…
Caller ID Problem! So Annoying!
When I get a phone call from a number that is not stored in my contacts, the caller ID on my iPhone 8 shows as "Wireless Caller" or "Unknown". It never did this before. I need it to display the actual phone number calling me. I am not enrolled in any caller ID services with Verizon. How to I get this to change back to…
VoIP problems
I recently switched my landline to 1-VoIP from Vonnage. Whenever any friends or family call my landline from their Verizon wireless they receive a message saying “this is not a working number”. I never had a problem with Vonage. Any ideas? 1-VoIP says it’s not on their end. Other wireless companies can call through. Only…
Apple air pods super ticket
I received my super ticket reward the Apple air pods 2nd generation but thought that the charging case was supposed to be the wireless case. Do anybody know which charging case you are supposed to get the the super ticket Apple airpods 2nd generation prize
WHAT CUSTOMER SERVICE???
Upset is an understatement. Wednesday afternoon, my phone was acting up so I called customer service. The customer service rep was very nice over the phone and quickly realized she could not help me and transferred me to a technical representative. After a bit of trying over the phone (a good hour had passed) and the rep…
How do I stop my phone from roaming inside my house?
HELPPP PLEASE!!! My phone says it's roaming in my house where I usually get very good service. What's happening is that my phone has 3 circles of service then a space then it says 3g with no Verizon thing. I think that it is connected to a third party service like if you were to go to mexico you know how it changes your…
Apple Watch
Why Does Verizon require a Separate Line for an Apple watch when Apple itself says its not needed arent you charging for needless services then Apples Explanation Apple Watch neither needs nor supports using a separate phone number for the watch. The watch does not have cellular capabilities of its own, so cannot be used…
Apple for life and trade in
I was wondering if I could trade in my old iphone and get the new iphone under verizon's apple for life program?
Can't log into Verizon App / Account
I just upgraded to the iphone 12 and when I try to log into the Verizon App i get an error message that says --- device is not eligible for SMS and you do not have your email ID set up. It also gives an 800 number to call. Every associate I've talked to can't seem to solve the problem. I've uninstalled... reinstalled..…
Apple Music won’t link
I signed up for Apple Music about a year ago with the older Play More plan and it worked just as expected, given I didn’t have a sub with Apple back then. I’ve then switched over to the Family plan for a couple of months just to facilitate some friends, but now I want to switch back to the Individual plan through Verizon,…
Trade in status
I sent in 2 iPhone XMax for trade in on 2 separate shipments using the provided packaging. I received notice of acceptance and a gift card for 1 iPhone but nothing on the other? How can I check to see what the status is?
Solutions for Mobile Internet Issues
I’ve been experiencing some performance issues with my IPhone 11 and not sure where to go from here. To start, I am in the Los Angeles surrounding area and used Verizon service for years. I have been noticing more areas of spotty/unusable service. The main issue now: intermittent unresponsive internet. No issues with…
Apple music refund question
I just received my bill and saw Apple Music charge of $9.99. I canceled it today. Has anyone who has canceled received a refund? I went to Apple Music after I canceled and no longer have it, so I'm guessing I should receive a refund, but can't find any information on Verizon's website. Thanks!
Preorder terms and conditions for an exchange preorder . URGENT HELP.
Hi so I pre ordered an iPhone 12 pro max. And it’s making me review the terms and conditions and accept, it says it is not required for the order. However when I look at the order status it shows the complete opposite saying that I need to review terms and condtitiojs.. and this is a worry free guarantee exchange and it’s…
Updating IOS
One of the phones on my plan is not updating the latest IOS program. My son has the phone and states that he is unable to do this. Do you have any suggestions to correct this?
Disney+
I have Disney+ as part of my Fios package. How do I cancel without it affecting my subscription
How do I get action to resolve a billing issue?
Purchased two iPhone 12 Pro Max phones as part of a BOGO promotion. First bill came and promotional rate was not reflected. I have spoken to several live agents and live chat agents at this point in an effort to resolve all who promise to investigate the issue and call me back. So far every commitment to respond has been…