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Apple Music
I simply cannot get my Apple Music to connect through Verizon, I have free Apple Music through my plan. I have been bounced back and forth between Verizon and Apple support with no resolution. Can anyone offer up any suggestions?
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Verizon iPhone 12 Pro Trade-In Scam
I recently traded in my iPhone 8 with Verizon when upgrading to the new iPhone 12 Pro. I was told that I would get $440 towards my trade-in, but received a notification stating that I would only get $50 instead because there was a tiny scratch in the corner of this phone. I spent hours on the phone yesterday with the most…
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Email saying Verizon never received my trade-in
I received an email saying that Verizon never received my iPhone 7 trade-in for my iPhone 12 mini. I have the proof of delivery from UPS. How do I get Verizon to check on this? All Support avenues appear to be automated. How do I talk to a live Verizon person about this?
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Dropped calls in house while on WiFi
Ok, I've been reading up on this but I haven't seen my exact scenario: Im in zip code 11747 with an iPhone 8. CELLULAR service in my home (and in my entire area for that matter) has become horrible--in the house it bounces between 1 and 2 bars. Dropped/poor quality calls aplenty. I initially thought that when the phone was…
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No phone calls
For the last two years I have not been able to get a phone call on my iPhone 8+ I have complained and have been told that my phone and the service was fine because the Verizon person was able to call me, I am so tired of this, I think there is someone at Verizon who has blocked my calls. I would rather not have a cell…
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Damaged Device Fee
I got an email stating that I will be getting a damaged device fee for a phone that would not turn on. The image that was sent in the email was not viewable and I stated that the glass on the camera lens was broken when I made the initial contact. I pay the extra $50 a month for insurance. Why do I even pay for this…
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Can I trade in my insurance replaced device?
A few months back I had my Iphone 6 replaced through the insurance, after which time they sent me a (refurbished) iphone. I see that the iPhone 7 is now available and that I am eligible for $0 as my phone is more than 50% paid off. When I attempted to do so through the website, and I selected my devices serial number from…
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Apple IPhone XS
My friend just got a new IPhone. I would like to buy her old XS. She is a ATT customer. Can I use this phone with my Verizon account??
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Weak signal strength in Raleigh
The last several weeks the Verizon signal strength in and around NCSU and greater downtown Raleigh has been terrible. I have no bars for blocks and blocks as I travel through town. Is anyone else experiencing this issue? Feedback from Verizon is appreciated.
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Damaged Device upon Arrival[in-box]
I ordered a new iPhone 12 yesterday. It arrived at lightning speed (today), and I was very excited. I opened the box, started to set it up, and noticed that it was scratched on the side aluminum. I called Verizon to see if I could get a replacement, and I was told yes and also that I could receive a partial refund. The…
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Phone calls are not going through
Not receiving calls but text are working
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So hard to reach customer service of verizon
So hard hard to reach customer service of Verizon. It takes hours to get a live agent after hours of music. Once I planned to leave Verizon, I was suggested by a rep of verizon rep to change better good priced plan. I requested her to send in writing the price as offered to me. She confirmed the price via email. Then I…
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up grade Iphone 12 mini
I want to upgrade to a 12 mini, just have one question about the "good condition". The phone has a small wear mark about 2mm on the back side upper corner, would it still be considered in good condition?
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IMEI Wrongly reported stolen
I bought an IphoneX from a Verizon store and it is now reported as lost or stolen. I have it right here, and the receipt as well. It's an unlocked phone paid in full.
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Apple Music won't verify, ESIM is not the issue.
I've had Apple Music on 3 devices plans for 5 months now (play more unlimited), one of the 3 phones will not activate Apple Music. All 3 devices have their own Apple ID, and none have an ESIM. I spent hours on the phone with Verizon, even had them linked into my phone to see what happens remotely and they couldn't fix it.…
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Spam Group Text from Email Address iPhone 12 Pro
Hello, I recently switched from ATT to Verizon. I've never had this happen previously, but the past few days I am getting a spam group text from an email address sent to about 20 recipients at [email address removed per the Verizon Terms of Service] , [email address removed per the Verizon Terms of Service], [email address…
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APNS registration fail on Message+ - iPhone 12 Pro Max
When using the Message + app on my iPhone 12 Pro Max, I get the APNS Registration Fail message. I am able to use the app by pressing OK. I would like to stop the error message from appearing. Some advise uninstalling and reinstalling the app, but my concern is whether I will get all my messages back when reinstalling? I…
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calls dropping when switching from wifi to verizon network
Since switching to the iphone 8s through verizon, I've had problems with calls dropping. I started contacting verizon about 9 months ago. I went through a number of diagnostics, setting changes etc with no sustained improvement with the performance of the phone and/or the network. After months of dropped calls, I finally…
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Help! Charged for my daughter's phone (pay off) without permission or consent
I have been charged for the pay off of my daughter's phone $316 for the pay off of her phone. On hold with VERIZON FOR 37 minutes and then hung up on.... agent had barking dog in background. I never gave authorization for the payment. My daughter had it charged to my account so she could go to her dad's account (ATT).…
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Online ordering
I am just questioning if anyone else has had such horrible experience with Verizon as I have had. On May 20th I purchased 2 ipad and a BYO device line I chose the do more unlimited plan for $90 which then came with $20 line for one ipad and $10 line for the 2nd ipad. After purchasing it shows one ipad is on back order and…
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Dropped calls
I had a 40 minute zoom meeting no issue, and then when I went to call my local Costco, the call would not stop dropping... took 15 tries. Same thing happens when i try and have a conversation with my family and I am in a major city. Why is this happening?
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Not receiving verification codes
I just switched to a Verizon phone from att. I cannot get verification codes on my iPhone XS now. All other messages are working fine, including from Verizon. Does this have anything to do with porting my old number? How do I fix this? I can’t sign into so many of my apps because of this.
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Account Problems
I am having some issues with an Ipad upgrade. I have spoken with and been hung up on and transferred incorrect places. I am writing here hoping someone can assist me or has maybe had a similar issue. I had an Ipad Air 3, paid off more than half so when the ipad air 4 came out I saw I could return my Ipad Air 3 in excellent…
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Iphone 12 pro max Saturday Shipping
I ordered two iPhone 12 pro max today, I paid 19.99 for Saturday shipping so they could be here by 12 pm tomorrow. When should I receive tracking on it?
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call history?
I need to somehow pull up my call history from about a year ago through myverizon.. the customer service lady that i talked to told me i could do it through here but maybe not as far back as a year. My husband and I are going through a court case and the time that one of my outgoing calls was placed is going to be a huge…
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Trade in question
When a deal is too good to be true??? Hello. I just upgraded on Verizon from a IPhone 6plus (very fine condition)?to Promax 12. I didn’t absolutely need a new phone. The reason I traded in was that I was told by a sales person that I would get paid $579 for my phone as long as no cracked bodyp, battery not leaking and it…
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Ridiculous customer service
I attempted to upgrade my phone and kept getting an unable to upgrade due to paired watch message. I reached out to customer service to be told that even though my account says it’s upgrade eligible that I still have to pay $300 to do so... then the rep explained to me that my phone that I am still paying for ($700-800) on…
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Upgrade Process
I upgraded my iphone 11 to a 12. I talked to an agent and decided to wait then went on-line and ordered. I have had my 11 for 10 months but it said on the website, I was eligible to upgrade for 127. I decided to do that and now when I got my first bill there is a charge for 104 added to pay the payments for months 11 and…
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Apple Phone repair through verizon
Is it worth repairing a cracked back on my XR through Verizon My phone is functioning fine but the back is cracked
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ISPU Order
I am an indirect agent with Verizon and yesterday I placed the order for an Iphone 12 pro for a curbside pickup. I didn't realize that I being a Verizon indirect employee would not be eligible for this. The store told me that I had to cancel my order because the phone was for another client. I cancelled my order via the My…