Apple (Archive)
APNS registration fail on Message+ - iPhone 12 Pro Max
When using the Message + app on my iPhone 12 Pro Max, I get the APNS Registration Fail message. I am able to use the app by pressing OK. I would like to stop the error message from appearing. Some advise uninstalling and reinstalling the app, but my concern is whether I will get all my messages back when reinstalling? I…
calls dropping when switching from wifi to verizon network
Since switching to the iphone 8s through verizon, I've had problems with calls dropping. I started contacting verizon about 9 months ago. I went through a number of diagnostics, setting changes etc with no sustained improvement with the performance of the phone and/or the network. After months of dropped calls, I finally…
Help! Charged for my daughter's phone (pay off) without permission or consent
I have been charged for the pay off of my daughter's phone $316 for the pay off of her phone. On hold with VERIZON FOR 37 minutes and then hung up on.... agent had barking dog in background. I never gave authorization for the payment. My daughter had it charged to my account so she could go to her dad's account (ATT).…
Online ordering
I am just questioning if anyone else has had such horrible experience with Verizon as I have had. On May 20th I purchased 2 ipad and a BYO device line I chose the do more unlimited plan for $90 which then came with $20 line for one ipad and $10 line for the 2nd ipad. After purchasing it shows one ipad is on back order and…
Dropped calls
I had a 40 minute zoom meeting no issue, and then when I went to call my local Costco, the call would not stop dropping... took 15 tries. Same thing happens when i try and have a conversation with my family and I am in a major city. Why is this happening?
Not receiving verification codes
I just switched to a Verizon phone from att. I cannot get verification codes on my iPhone XS now. All other messages are working fine, including from Verizon. Does this have anything to do with porting my old number? How do I fix this? I can’t sign into so many of my apps because of this.
Account Problems
I am having some issues with an Ipad upgrade. I have spoken with and been hung up on and transferred incorrect places. I am writing here hoping someone can assist me or has maybe had a similar issue. I had an Ipad Air 3, paid off more than half so when the ipad air 4 came out I saw I could return my Ipad Air 3 in excellent…
Iphone 12 pro max Saturday Shipping
I ordered two iPhone 12 pro max today, I paid 19.99 for Saturday shipping so they could be here by 12 pm tomorrow. When should I receive tracking on it?
call history?
I need to somehow pull up my call history from about a year ago through myverizon.. the customer service lady that i talked to told me i could do it through here but maybe not as far back as a year. My husband and I are going through a court case and the time that one of my outgoing calls was placed is going to be a huge…
Trade in question
When a deal is too good to be true??? Hello. I just upgraded on Verizon from a IPhone 6plus (very fine condition)?to Promax 12. I didn’t absolutely need a new phone. The reason I traded in was that I was told by a sales person that I would get paid $579 for my phone as long as no cracked bodyp, battery not leaking and it…
Ridiculous customer service
I attempted to upgrade my phone and kept getting an unable to upgrade due to paired watch message. I reached out to customer service to be told that even though my account says it’s upgrade eligible that I still have to pay $300 to do so... then the rep explained to me that my phone that I am still paying for ($700-800) on…
Upgrade Process
I upgraded my iphone 11 to a 12. I talked to an agent and decided to wait then went on-line and ordered. I have had my 11 for 10 months but it said on the website, I was eligible to upgrade for 127. I decided to do that and now when I got my first bill there is a charge for 104 added to pay the payments for months 11 and…
Apple Phone repair through verizon
Is it worth repairing a cracked back on my XR through Verizon My phone is functioning fine but the back is cracked
ISPU Order
I am an indirect agent with Verizon and yesterday I placed the order for an Iphone 12 pro for a curbside pickup. I didn't realize that I being a Verizon indirect employee would not be eligible for this. The store told me that I had to cancel my order because the phone was for another client. I cancelled my order via the My…
Calls, Texts not coming through despite phone saying 4G LTE
Hello, i moved into an apartment in Fort Worth recently. Since moving, I have been having network issues with my iPhone. Every once in awhile, my phone will not accept calls (people calling say it goes straight to voicemail, and I am not getting voicemails, nor am I getting incoming calls or missed calls). I receive…
How to submit a complaint
i ordered the iPhone 12 pro max online and it was delivered to the wrong address. I spent multiple hours on hold and with Verizon customer support and kept getting different answers on what’s going to happen. I needed to get it sorted out fast because I was leaving for a while for work and didn’t have Time to deal with a…
Add an Apple Series 6 Watch to Grandfathered UDP and keep current plan??
Hello all. I have an old Nationwide T&T Plan with 3 lines on it that all have Grandfathered Unlimited Data. Can I add a new Apple Watch Series 6 with GPS and LTE to one of the lines without having to change my plan? Or would I be forced off of my plan if I added the Watch to it? I use enough data to justify keeping the…
Impossible to return iPhone 12 Pro Max to Verizon
I have spent countless hours on the phone and via the internet/website to get this new iPhone 12 Pro Max back to Verizon and have not received the box or return shipping label. I can tell you I have called several times within the 14 days to return the phone that I am not satisfied with. Each call, where it is generally at…
How do I change the incoming Twitter alert sound?
How do you change incoming Twitter alerts to a different sounds? Apple
can’t hear android users on my account when I call them
I am new to Verizon and iPhone, I just purchased the iPhone 11. I activated my phone first and then the following day activated the other four lines an iPhone 7 and 3 androids all on the same account. When I call the 3 androids they can hear me but I can't hear them. If they don't answer I can hear their voicemails. If I…
Unlocked Iphone
I recently paid off my iPhone X Max and want to sell it now. How can I know it’s unlocked in order to list it that way?
iPhone 12 MMS texts with Android
Cannot receive group texts or send/receive pics to and from android phones
upgrade fee
Very dissapointed with Verizon on charging me an upgrade fee. During these difficult times they are charging me a fee that is nothing but bogus. I called and asked them to remove and got no where after 8 years of me being a customer and always paying my bill on time. Considering leaving Verizon.
Why $40 monthly one time charge
Hotspot button is gone
I upgrade planes to the start unlimited and now my hotspot button is gone and won’t work. How do I get it back
Offer scam by Verizon online
Hello, I chatted online via Verizon Live Chat on 11/20/20 and asked the sale agent about current offers because we wanted to upgrade. The nice agent (I will protect her name) sold us: $200 off each Iphone 12 Pro Max, $100 of Apple Watch SE and $250 off Apple Watch series 6 without new lines or trade ins. I've asked her…
IPhone 5S under device protection plan need battery replacement
I still have iPhone 5S and I am pretty happy with it. It works fine except battery is does not hold charge any more for more than few hours. I have device protection plan on this phone. Will Verizon replace battery under device protection plan?
Apple and verizon
I am attempting to upgrade my iPhone 8 to an iPhone 12. I have a Verizon unlimited family plan where I am the owner, and my SSN is on the account. Because I used to have a business account, my wife’s phone number is the “owner’s” number. The other family members, and my personal phone number are considered “members”. I…
Asurion Replacement Phone Locked
I received an Asurion replacement phone two months ago. Since then, because of a bonus I received, I was able to upgrade to the iPhone 12 Pro. I gifted my iPhone X, which was recently replaced, to a family member abroad, but when trying to activate, it is not finding a local carrier. Does this mean the phone is locked? Or…
No Loyalty Promos
Time and time again, I see there are no loyalty specials for existing customers. There is nothing to sustain customers staying with Verizon. I am considering paying off the one apple watch we have and taking my 4 phones lines, two watches and iPad elsewhere considering one would have to open and entire new line of service…