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Cannot receive calls from only one specific person
There is one specific person who is unable to make calls to me. I can make calls to them just fine but when they try to call me and I answer, there is no sound, not even static, and the call lasts for 10 seconds at the most before the call drops. Same thing on his end. He calls, it quits ringing when I answer but he hears…
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disney+ bundle with hulu and espn
I recently upgraded to include the Disney bundle in my service plan. I've successfully subscribed to disney+ and ESPN but I already have an existing Hulu account that is billed through Roku. I have read all of the FAQs on how to get reimbursed for my Hulu subscription on my Verizon bill I just want to know where I can find…
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Activating new iphone SE - not receiving calls or texts but internet is working
I just received my new iphone SE 2020. The internet and my apps are working but I am not receiving any calls or texts. They are still going to my old iphone. I have changed the sim card and have tried resetting the network settings. Neither helped.
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Swapping Iphone6s and iphone8
I am looking do the same and got stuck with the same question. I also would like to know if SIM cards should be swapped or not. Can anyone confirm the process? When you do the online device swap, do you need to swap the SIM cards after you power off the devices or not? Thanks
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Iphone 6+ cellar data use problem
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Messages plus app activation
I cannot activate the messages plus app on my iPhone. I’ve performed the procedures over a hundred times-contacted Verizon chat-Verizon Twitter customer service-now this-hoping to find a fix-not just repeat the procedure.
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Calls breaking up on iPhone 8
In the past few months my calls are increasingly breaking up. I can hear the other person fine, but my voice breaks up so badly it becomes impossible to talk. The quality is better is I go outside--in the front of my house, but not the back. This is very frustrating and I'd like help to resolve the issue.
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Incoming calls show "Wireless Caller" instead of the number after unsubscribing from Call Filter
I got a new iPhone XS Max and got the free trial of Call Filter. Well I tried it out and hated it so unsubscribed. But now over a week has gone by and all my incoming calls that are not from a contact in my contacts list shows "Unknown Name" or "Wireless Caller" but I have no clue who it is since it does not show the phone…
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iphone 12 deals
I see some of the competition has great deals on the iphone 12. Is verizon offering anything to keep me as a customer or should I start shopping around?
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Verizon Rebates
My family purchased four new iPhone 11's and moved five lines from Total Wireless to Verizon's unlimited plan. I submitted for rebates for the four new phones @$300 each, and one new line with an existing phone for $150. I received only three $300 rebates and one $200 rebate. I spent a huge amount of time on phone calls…
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Cellular signal keeps dropping on iphone 8
I recently switched from T-mobile to Verizon. The verizon signal on my iPhone 8 keeps dropping. I live in seattle city with excellent LTE coverage throughout. If I switch to airplane mode and back, or restart, the signal resumes immediately (with full LTE) and then drops again after a minute or so. It shows "No service".…
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Trade in
I upgraded my iPad to a iPhone 11 the kit was sent to me on 10/2 I sent this back at a UPS box 10/7 it is now 11/4 I have received numerous emails about my trade in not being received. I spoke to a rep who told me this is being processed and it has been received today my account was charged for the Ipad I sent in. Please…
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Iphone 7 losing signal
My iphone 7 started losing the signal for no reason. This was a phone I got from Verizon about a 1.5 years ago. I sent the phone to apple for repair because this is a known issue with the 7 and they will fix it for free. Apple sent it back to me and said that the phone had some non apple parts and they would not touch it.…
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Activating iPhone 11: Issue With the Pin
Hey there, I ordered an Iphone from apple's site a day ago. It came in this morning, and the set up has been shaky. It started great. It prompted me to hold my old phone next to it, used the camera to verify the image on the new phone, it asked me to confirm the phone number, then it asks me for a PIN. I am not sure what…
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Verizon vs ATT data calculation difference
I'm a recent switcher from AT&T to Verizon. When my iPhone XR was in the monthly AT&T 9 GB plan, my data usage was always in the 6 GB range. I have been a prepaid Verizon customer for a few months with the same phone, I've noticed Verizon calculate or accumulate data higher than AT&T. I'm using fewer data and but it's…
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Iphone 12 Pro not receiving RCS messages
I upgraded to the latest iphone two days ago, and I couldn't get texts from some of my contacts. I narrowed it down to having rich communication services enabled on their verizon phones preventing the texts from being received. I had two of my friends check the "send only as sms" option and I start getting their texts…
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Why can't I send pictures to non iPhone users?
Just recently received iPhone 7plus. I text non iPhone users fine. I use wifi a lot but i have no problem sending pics through wifi to people who have iPhones but my non iPhone contacts i have problems sending pictures through wifi. As soon as I turn on mobile data i receive the pics and send pics with no problems. Is this…
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6 and 6s iPhones.
will they still be updated after year end?
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New iPad Pro randomly calling *22899?
wondering why my new iPad will call *22899? Anyone else having this issue? the scre changes to the call screen and is there for 8-10 seconds and then it hangs up. Happens when I am using iPad and also noticed it happening when I am not using it.
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Impossible to Get Customer Support on International Lockout
My daughter is studying at a University in England and her Verizon cell phone died. We replaced her phone with new Verizon phone and sent it to her. She tried to replace the Verizon SIM Card so she can use the phone in England but the phone is locked for 60 days. She will resume using the Verizon SIM card when she returns…
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Can’t tell if I’ve activated my phone
i tried to activate my new phone without having to call Verizon themselves and maybe I checked to see if you could do that maybe not but I got up to the point where you had to dial #832 and it said they couldn’t take the call does that mean it worked?
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Internet not working
I am unable to use the internet when I’m on the Verizon Data
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iPhone 7 plus - Issue disabling Find my iphone
We are trying to disable the Find my iphone setting on an iphone 7 plus. We have tried several times but Verizon automated support continues to say that the setting is not yet disabled. Does anyone have any suggestions?
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Need to restart iPhone for cellular data to work after leaving WiFi
To be fair, this issue was happening with my iPhone X also for the last 2 years. Every single time I leave a working Wifi connection (home or work), I can't use Safari, Google, Chrome, etc. Oddly enough, Waze and other apps work (some don't), can make phone calls with no problems. However the only way to get a web search…
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Verizon on its last straw.
I was affected by this COVID garbage. Well I’ve been trying to find a job and don’t have much income. I agreed to pay $50 every two weeks(I have a iPhone 6) and this “stay connected “ is a sham. Dates were wrong and they shut my services off. They wanted even more money every two weeks and claimed the stay connected…
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Why is the time shown on my device incorrect?
It seems like it lags behind almost. When the phone is open and in use it will work just fine but still show the wrong time, however when it's not in use the time will just stand still. I've been having this problem since yesterday and unfortunately there are no Verizon stores anywhere near where I live. It's a brand new…
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Asurion iPhones rebranded!
I just received my replacement phone from Asurion after a total loss. On the back of the phone it states it’s an “Asurion Refurbished” phone on the back. I feel this lowers the value. It’s depritiated because of the label. It’s no longer an IPhone it’s an Asurion IPhone. I want a refund for my insurance! Keep the Asurion…
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Cannot update payment information for pre-order
I pre-ordered iPhone 12 on Friday. The charge went through on my Apple Card through ApplePay. Now VZ is saying I need to update my payment information. The charge is no longer on my Apple Card. I cannot proceed with updating the payment information because the site keeps messing up. I have tried various browsers on three…
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Phone prices
I really am concerned on the phone prices for all the Verizon phones when trying to upgrade a line. I have many lines on my account and have been a long time customer with excellent payment history. When I try to contact Verizon for reasons why the phone prices are so high, I was advised by 2 Verizon Representatives that…
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Strange caller ID problem (Call ID Assist, "WIRELESS CALLER"
Over the past couple days, my iPhone X will no longer display the phone number of an incoming mobile caller unless that person is in my contacts. It only says "WIRELESS CALLER" with the city so I have no idea who it is. It appears to be some sort of caller ID assist, but I have no idea how to turn it off. It's incredibly…