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Your Web Site Sucks
I just wanted to log my absolute contempt for Verizon's utterly useless web features which don't even allow me to shop any phones or plans. EVERY SINGLE TIME for going on almost THREE MONTHS now I have been blocked from even researching plans and phones due to the failure of the web site's infrastructure. And that's not…
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Does a damaged LCD count against Extended Warranty?
I have an Xr with a small crack on the LCD. The phone is completely free of physical damage (no cracked screen or back) and no water damage. DOes this make it ineligible? Its been stuck in a bootloop and it seems to be a hardware problem.
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Apple Watch 5 is a HUGE Disappointment
When Covid 19 hit and my gym closed, I decided to get a fitness watch to hold myself accountable for exercise. I ordered the Apple Watch Series 5 through this website from a representative using the chat window about a month ago. Since then I have had nothing but problems, including about one hour/week of my time wasted…
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Bad experience at Bressi Ranch, Carlsbad
Went to pick up my phone on Saturday and the guy that was working, Cory was so rude. He could not have been less helpful. Not sure if he was having a bad day or what but shouldn’t take it out on the customers.
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iphone 7 shuts down with video chat
I was told by Verizon to lower the screen brightness and make sure there are no open apps when I use Facetime, Skype or Google Duo. I did that yesterday. After 20 minutes on one of these platforms, phone becomes overheated, the red thermometer appears, and the phone shuts down. Any ideas on what I can do? Thank you...
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Lousy customer service
I have been lied to several times this week by Verizon wireless customer service reps and even someone who claimed to be a supervisor. For days I’ve been trying to get the phone I ordered and paid for shipped. Every day the rep promises it will be shipped out and it never gets shipped. When I call back in the rep promises…
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Are there any compitent employees at Verizon???
Been trying to upgrade my phone for 3 months... worked with over 12 people on call centers. 1 retard fudgeed up an order in a Verizon store and made a pending order that no one can see until we try upgrading the phone. You retards even work?
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Voice mail says that it is full
My i phone x says that the voicemail is full but all messages have been deleted.
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iPhone Users Heads Up.
Be prepared if your screen brakes and you use Asurion Warranty Services. My experience: Screen cracked and went dark. Started to submit a repair/replacement through Asurion and it would not let me complete it. I tried to contact them, Asurion, and they only give you a phone number to reach them at. No chat, no email. So if…
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Iphone screen protector warranty not honored.
I purchased an iPhone 7+ in 2017 and purchased a screen protector for $80. The salesman at Verizon told me it had a lifetime warranty and if I ever had a problem, all I had to do was bring it to Verizon and they would replace it for free. I balked at the $80 fee and he said its worth it because the warranty was good…
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Replacement Device and Customer Service
I have been a verizon customer for over 10 years, I have had a Iphone for most of those years (9 years). This has been the first year that I must say, there policy or customer service to replace a device is horrible! I purchased a NEW phone (not refurbished) in February 2020 and have had problems with it since it came out…
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XS Max poor LTE
Have a new iPhone XS Max and I am getting really poor LTE service now. Few bars, no bars, slow speed. Really bad. Any suggestions?
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Warning on Free 6 Month Apple Music Deal
Hello, wanted to share some info I discovered today. I switched to Verizon about 7 months ago and have been happy with the change. As part of that me and the two kids got new phones and signed up for the low end unlimited plans. That included a free 6 month sub to Apple Music. Activating it was pretty easy and it worked…
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My iphone 11 Pro Max will not activate.
Anyone know why my phone fails to activate? I upgraded from th 10s Max, followed all directions. I can connect to WiFi but I can't make calls or transmit data.
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Should I use my old SIM card in a replacement device?
My iPhone 5s was damaged and Asurion is sending a replacement, along with a new SIM card. Should I use the new SIM card, or re-use my old SIM card from the damaged phone? If I use the new SIM card, what will I lose from not using the old SIM card? Thanks!
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Hotspot
Just got the Phone 11 and now I don’t have a personal hotspot.
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Promotional Items
Anyone know exactly what this means? I bought an iPhone 8 plus and got an iPhone 8 free. When I go in to pay off the 8 plus this is the message I get. *When you bought this device, you got a promotional credit of $699.99. To continue getting this device's promotional credit, your line of service must remain active for 24…
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Voicemail is full. Cannot accept messages.
My phone stopped accepting voicemail messages. Tried deleting all the existing messages to no avail. Please advise.
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Hot spot data usage
When using my iphone hot spot for internet email on my laptop yesterday, it used 8 GB data over 2 hr. This is about 8 times what it usually does! What could possibly have happened??!! I need those data for this month.
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Activate new iPhone 11
Tried setting up a new phone and it restored all my apps etc. but I have no service so I can’t make calls. I think I did something wrong. How can I get it activated ? Still have old phone too if that matters
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Upgraded to iPhone 11 Pro...can I still use my iPhone X sim card?
Or should I activate the new SIM card that came with the Pro? Thanks!
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Poor Service Everywhere on iPhone XR
Ever since I purchased my iPhone XR, my Verizon reception has been horrible no matter where I am. Home, work, in the car.....I barely have 2 bars if I'm lucky. I live in a suburb of Buffalo, NY so I cannot imagine there aren't enough towers, plus I never had this issue before so I'm scratching my head wondering what is…
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Verizon towers poor signal
On a service call with Verizon where a ticket was entered to check area signal and Verizon admitted to changing the hubs for the towers near our town about 3-4 weeks ago, the exact time our phones & devices slowed down to .75 speeds? They say towers are fine but the change affected multiple users in our area & Verizon will…
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Voicemail full
Callers continue to get a voicemail saying cant leave a message because it is full after I deleted all voicemails What to do?
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Stuck on iTunes
My phone is stuck on iTunes apple support restore page
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Internet and Data issues
I have an iphone 11 software version 13.6 (17G68) Model Number MWKN2LL/A. August 4, 2020 I was able to use Data and Wifi to use apps and go online. before be i was watching youtube videos via Safari. when i was ready to sleep i pressed the on off button to turn off the screen. the software version was 13.5.1 (17F80) August…
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How can i receive text messages from Germany
I have an I phone 4S. I need to be able to receive SMS / text messages from Germany, but I can't. I don't care about sending any I just need to receive them. I know they cost money per text but I don't know if I need an extra plan for that or what I need to do. Can anybody please help me.
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locked out of Iphone XR
I was in the process of changing my password and got distracted. The screen locked and now i cant get in with my old or new password.
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iPhone Messages notifications not working
Audible [text] Messages notifications on iPhone worked on AT&T but don't work after recently switching to Verizon. Nothing else was changed. Using iPhone X on iOS 13.4.1. Messages are configured for audible alerts in Notifications and a sound selected. The Text Tone is selected in Sounds & Haptics. The phone is not in Do…
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Iphone SE not connecting to Samsung 3G network extender
I just got a iPhone SE (2020) and I cannot connect to my Samsung 3g network extender. I have called #48 and it tells me that it cannot be connected. It won't even give me tell me if I am or not connected to the extender. It shows 4 bars of service.