Digital Voice and POTS (Archive)
Verizon home phone device loses feature to block numbers
I am using Verizon's home phone device for our home "landline". In the past, I've been able to block numbers to this line, but tonight I was informed by an agent that Verizon removed this feature for home phone devices. It is still a feature for mobile devices. This is ridiculous. Tonight's chat agent: "I do apologize we…
Unauthorized factory reset
Ok I originally had another pro ider . But then my phone rang and went into factory reset . I didn't initiate . Then I get a msg from Verizon that I had an unauthorized factory reset . That's when I found out I was switched to Verizon
In ground wires
Hi- we have an in ground phone cover that is broken. How do we request a repair?
FIOS CUSTOMER SERVICE
FIOS/Verizon has the WORST, but I mean THE WORST customer service I have ever experienced in my entire life. No one ever answers the phone, I get sent emails where the link doesn’t even work and then when I try and call I’m “unable to make a call because of the area I’m in” mind you I’ll be at home, on their WiFi and I use…
People calling my FIOS landline from T-mobile phones are randomly getting sent to other people's number!
For months, some people have been having trouble calling my FIOS landline. Sometimes when they call me, they tell me that their call gets somehow shunted into a random person's voicemail. Sometimes when they call me, my phone will ring, I pick it up and we are unable to talk to each other. After much trial and error, I've…
POTS hardware has fallen over in our yard
The connection tower in my yard for POTS service has fallen over. How do I get it removed? the equipment number is 991-6
Verizon Disconnected My Landline In Error
In December I discovered that I no longer had a dial tone on my landline phone and callers received a recorded message saying the number was not accepting calls. After many hours speaking to various Verizon CS reps, I was told that the number was "slammed" to T-Mobile. When I asked how this could be done with no notice…
Old landline connection
We dropped Verizon landline service over a decade ago; now VZW only. The wires leading to the house are fairly long (50'+) and the connector at the pole is falling apart. We'd like to have the lines from the house to the pole removed. Is that possible?
Technician
My 93 yr old father lives alone & has randomly lost phone service to his landline since a phone line at the neighbor's was cut & repaired about 6 weeks ago. His phone is dead for a day or two & suddenly starts working again. The technician today told my father to call when his phone was out of service. My father's VA…
Voice Mail Logs screen does not show the name of the caller
On the Fios Digital Voice TV Voice Mail Logs screen, pending messages show the calling number but above the number it shows UNKNOWN. This seems odd because for the same call, the calling name is shown above the calling number on the Call Logs screen. Shouldn’t the UNKNOWN be the calling name? Does anyone see the Calling…
Loud hum when it rains on landline (pots)
Every time it rains, i get a loud hum on my landline. Verizon has done nothing to fix the problem nor have they suggested a fix. It only clears when the lines dry out for a couple days. I’m tired of paying $65.00 monthly for service that doesn’t work!!!
Phone Line Still Dead After 2 Visits and Support Tickets - Also Ticket # Showing in Acc Over Weekend No Longer Showing Either
It's early Tuesday morning, day after New Year's, and my phone line is still dead after two visits and support tickets. See this 12-27-2023 thread from Saturday for background: https://community.verizon.com/t5/Fios-Digital-Voice-and-POTS/My-Phone-Line-is-Dead-Verizon-Said-Solved-Today-It-is-Still-Dead/m-p/1729595 The…
Phone not ringing when calls are coming in
Hi there, We've been having a problem for several weeks now with one of our two FIOS landlines. If someone calls the house the phone shows the call on caller ID, if you answer the phone the call is there, but the phone is not ringing to announce the call. And yes, the ringer is on and turned up LoL. I've tried different…
My Phone Line is Dead - Verizon Said Solved Today - It is Still Dead
I've had landline phone service including DSL for over 20 years in a downtown apartment building. The phone line went dead on Saturday 12/23/2023, but the DSL remained working. I called Verizon, the rep ran a test and determined the problem was outside the building involving an "unbalance on/with the line" and that a…
Wrong account number on My Verizon site
Completely wrong account number on MyVerizon site, doesn’t match the one sent to me in the mail. Pleas help
POTS landline box removal
I would like to have an old POTS copper wire box removed from our backyard. We have been living here for more than 17 years and no one has ever used it or serviced it. The neighborhood has had FIOS service for many years. The Verizon website does not provide any information/contact info for doing this, although I see that…
home phone voice mail setup
OK, just switched to FIOS from Optimum & my phone says "Voicemail msg. via phone co" How do I access this msg ? I tried #86, but it requires a PIN. How & where do I generate a PIN ?
Blocking calls from call log on land line
Since I have downloaded the new Fios app, I can no longer block spam calls from the call log for my landline. I contacted Verizon via chat and was shown how to add each phone number to a list manually. This is ridiculous. Why does it say not available when I try to block from the call log? Under Call Features it shows that…
Set up voicemail on new landline
When I try to set up my voicemail box for my new landline, the system refuses to recognize my phone number. When I visit the Verizon web page to set up voicemail, it says "Voice Mail is already on your phone line, but the mailbox needs to be set up." So there the web site at least seems to recognize my number (enough to…
Problem with the My Verizon app and voicemail
I'd posted this before but Verizon closed the thread. I've been using the My Fios app for years to retrieve voicemail. With the sunsetting of the My Fios app, I installed My Verizon. But the My Verizon app does not recognize that I have voicemail; it prompts me to call a number to set things up from scratch. It does show…
Problem with the My Verizon app and voicemail
I've been using the My Fios app for years to retrieve voicemail. With the sunsetting of the My Fios app, I installed My Verizon. But the My Verizon app does not recognize that I have voicemail; it prompts me to call a number to set things up from scratch. It does show my incoming calls, etc., but does not see that I have…
Cannot Report Landline Outage
I have tried to report a landline outage on VZ website for almost an hour. Chat bot demands that I log in. I am logged in. I tell it as much and it wants to reset my credentials. VZ web site shows I am logged in. This is an endless loop of poor customer service. Anyone have a direct link to something close to a literate…
Request Removal of Old POTS Box
Verizon fiber has been in our sub-division for 20 years. I'd like to get the old POTS tower box removed. I'm guessing it's no longer active. Is there a way to get it removed? Who do I contact?
Low hanging wire
My name is Bijo. I have service at my home but this message is not related to my home service. My church bought land at Post Rd. Arcola, TX 77583 and are in the process of building a church. This is on the corner of Ladonia and Post Rd. (https://maps.app.goo.gl/XAw4wiqZEgZtfEoz8) We have construction vehicles entering the…
Pedestal relocation
Who do I contact to have 2 Verizon/GTE pedestals relocated or removed on my property?
Power Reserve Backup
Moved into a unit that has Fios home phone with currently no backup if power goes off. The box is located in a really bad inaccessible place. Can I install the 12-D cell unit and leave it switched on? Will it draw from the batteries even if the terminal is plugged in and electricity is OK? What have others done? I just…
*86 not working
Been trying to get this resolved for two months with no luck. Tech says its Customer service, customer service says it's tech. They even expedited a ticket and never heard back. I moved this number from Comcast with the idea I would switch all my services. They can't even get this right so I'm gonna stat with Comcast and…
Refund Request for Verizon FIOS Orders
Dear Community, I hope this message finds you well. I want to share my recent experience with Verizon and seek advice from this forum regarding a troubling situation. In July 2023, I contacted Verizon to set up FIOS services for my residence in Framingham, MA. I encountered issues with the initial order, and due to a lack…
Incorrect Name showing
My calls are showing Rita ***** Need to correct to Rita ***** called several times but never gets corrected
Verizon telephone outage
Our landline service has been out for 3 weeks. I see Verizon employees working to fix the problem, but they only work one shift per day. Why isn't there an urgency to correct the problem even if it entails working 24/7 to correct the problem? I administer an independent living facility for seniors and their families cannot…