Digital Voice and POTS (Archive)
Question About Saving Voicemail Messages
Does anyone know if it is possible to save messages for longer than 30 days. I have FIOS with the digital phone and voicemail system. After 30 days I get a message that a saved voicemail is going to expire. I have not been able to find any way to permanently save and/or transfer the messages to another format. There have…
i need to unlock my moto x 2014 xt1096
goog afternoon i need some help from verizon i bought my moto x xt1096 in bolivia but i live in argentina so when i came to argentina and tried to use another wireless company i couldn't so i took my phone and went to a motorola service to get it unblock but the cant because the xt1096 never came to argentina there is onle…
Received a bill from CMR
I received a bill from CMR fr a repair to my Verizon line. I called Miss Utility and was hand digging around the marked area as directed, but the line was only two inches under the surface and got cut. The new line was placed in exactly the same way, just barely under the surface. I just received a repari bill from CMR…
June 2015 Santa Monica directory has no information on local/ZUM calling areas or rates
I've already tried calling 1-800-VERIZON, but got the usual run-around. This particular directory was obviously sent to many thousands of customers, so I don't understand why the problem doesn't seem to be mentioned here, or why Verizon seems oblivious to it. The only "information" now is - no kidding - the instruction to…
Voice mail access number issues
Hi. I hope someone could help me. I have lost my VM access number, and of course now I have a message I must retrieve. I tried to look it up, but the system couldn't find my VM access number for Lemoyne, PA. It also said Live Chat wasn't available. Does anyone happen to know what that number might be? Thank you for your…
No dial tone on landline
Just noticed we have no dial tone (only a soft buzzing/static like sound). Checked all phones, and none are off the hook. last incoming call was 4 hours ago and phone worked then. We've had storms for 2 days but its mostly rain and not very windy. Any ideas of what the problem is would be much appreciated!!! Also verizon…
Verizon Took My Number
I was with another provider and Verizon took my business number. This was unauthorized. Is there someone I can speak to at Verizon to have them release the number back to my old provider? Thank you
Landline stopped working
Started as much static and not connecting incoming or outgoing. Then no dial tone on any of 4 phones. Connecting to outside box with same result. Troubleshooting website on on my verizon is also stated out of order. Internet works fine thank goodness. How do you connect with verizon to get some help. Frustrating!
Cancelling fios service after two week trial with billing charges
I have been a Charter customer for years, working out of my house. I remote into my office so stable internet and phone service is a must as I have my calls forwarded to my home number when in my home office. Charter gave me excellent service but Spectrum had not yet made it to this area so speed was an issue. In late…
Battery Back up in the BRU? unit in my bedroom closet
So, customer services says its my responsibility to pay the almost $50 for a battery, so I would have services in the event of a blackout. Well I don't have the extra $50 Fine no battery backup. But now they tell me there is no way to silence the BAD battery single beep from the fiber termination unit in bedroom closet,…
Can't pay bill OL
I've been trying to pay my final bill OL for days but keep getting this message: "We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience" Can anyone suggest anything? I've never had a problem paying OL until now (may be due to it been a final…
Caller id
More often than most my caller ID will display an incoming call, When I call the displayed number back, 9 times out of ten, the number is no longer in service. Why does that happen, those people to afraid to Identified.? And not having to do with the phone but the Verizon in home agent does not run when installed???
Phone out yet again!
I have continually reported service outages with Verizon for my landline. I have cancer, I can not receive or make calls to my Dr. and hospital. When I do finally get a hold of Verizon, it is a total joke for repair tmes. I do not have to be home for a repair!
Lifeline services dropped - no reply to recertification
It appears there are many others who have experienced this. I never received the recertification and when I called, the phone representatives said they had nothing to do with the process. Then I found the Lifeline page on the Verizon page (so Verizon surely does have something to do with it, contrary to the information…
No dial tone
Worst customer service ever. My phone has no dial tone since this afternoon after we called to tell them we had unexplained charges on the phone. The customer service representative said he'd bundle our phone service and Internet to give us a discount because we had a hike in the bill since lifeline will not recertify my…
Battery backup: to replace or not?
I have FIOS TV and Internet but no phone. I have been replacing the backup battery every 12-18 months - which is all it seems to last - using 3rd party knock offs. I do see that people have indicated that the official verizon batteries last longer. However, so I need to replace it? As I understand it the battery is only to…
Compliant- Verizon Usage Verification Center-No Outgoing Calls
My reason for posting this is three-fold. 1. To help any other VZ customer. 2. For VZ to use this as a learning opportunity to improve its customer service. 3. For tangible assistance with my account. Today my daughter attempted to make an outgoing call when she was redirected to the Verizon Usage Verication Center. This…
Some phones doesn't work
I have 4 phones in my house, from last Saturday, I found that 3 phones doesn't work everyday from around 12:00 to 3:00 p.m, 3 hours a day. It is so wierd.
Can no longer access my account online
After receiving the May notification that my bill was ready I tried signing on and paying the bill from my checking account as I have done for the past several years. For some reason I can no longer access the account at all - I cannot get any info. After signing in successfully I receive an error message " We are unable…
Unable to access Fios Voice account manager and functions
Wanted to look at my missed call list and when I select it for viweing I get and error message saying Verizon FiOS® Digital Voice Account Manager AlertThe account information entered is no longer valid as this account has been deleted; please verify your Verizon Online Username or use a different Verizon Online Username to…
Ridiculous bill charges
The whole month of April I was having problems with our phone lines, some of our phone were not working. Didn't really pay much attention to it until ADT called. Our ADT system was having a problem communicating with our house since our phone lines were not functioning. Thats another issue. ADT advise that we contact our…
Bill from CMR
I received a bill from CMR claims for a repair. Same story as everyone else. I just move in and call Verizon for basic home phone conncect, but it did not work. A technician came and said he will repaitr the wire outsise the house with no charge. And i have to take care the wire inside my house by myself. Now I got this…
very rude customer service
After waiting over 30 min. for someone to answer the phone Selina was very rude. I was trying to get help in porting my existing # to my new home service and she could not help me. When I requested to speak with a supervisor she answered me rudely that it will take 30-45 min. for a supervisor to answer my call. I tried to…
Caller I.D.
How can a call that comes in to my home phone have my name and phone number on the caller I.D.?
Online Bill Payment is DEAD
Since the 7th, today is the 26th, I have been trying to pay my bill. Through numerous sessions on the phone and just getting transfered and disconnections I tried the chat lineand I now atleast have a ticket number. My bill is due today so I went to pay it at the address given by the chat line rep. There I find that they…
Problem paying residential landline bill online: "Unable to process your request at this time."
Just like douglerner, I am having a big problem trying to access my landline account info online. For 2 days I have been signing on with no problem, but when it comes to the point of "retrieving your account info" I also get a pink box with the message "We are unable to process your request at this time." I have spent…
Receiving Calls from IP based phones
Is anyone aware of cases where phone calls on FIOS are not received if they derive from IP based phones? I am aware of several people who say that they cannot get through to me like that but are able to if calling from a regular land line or cell phone.
DSL works but phone doesn't
I have copper line phone service. My phone is displaying "no line", but my DSL connection is working. What is more puzzling is that they are both from the same wall jack via a signal splitter with a DSL filter between it and the phone. I tried hooking the phone up directly, both with and without the filter, but the "no…
Spam calls
Please somebody help promote this idea to help Verizon keep from losing customers like me. I've had a phone line for 35 years but am seriously thinking of dropping it or switching to letting Google do a better job of supporting the number. I've talked to many people unhappy with Verizon service with regard to spam calls.…
Readable Voice Mail
I am new to FiOS, having switched from Comcast a couple weeks ago. I just learned that Verizon does not offer the feature of having voicemails sent to you in an email with the voicemail transcribed into text. How disappointing. Customer Service tells me this is not available due to security reasons. Come on Verizon -…