General Products and Services (Archive)
Cannot redeem $100 visa gift card
When I click on 'Redeem Now' all I get is an error. I have tried multiple browsers over multiple days. Seems I'm not the only one....
I want to go straight to my email
I JUST WANT TO SEE MY EMAIL! i WANT TO TYPE IN MY USERNAME AND PASSWORD AND GO STRAIGHT THERE WITHOUT ALL OF THE OTHER GARBAGE. OH, ALSO, STOP CRASHING FOR HALF THE DAY SO I CANT GET ON.
Another Visa gift card error
I'll add my name to the list of people who can't redeem the $50 Visa prepaid gift card that Verizon owes to me. Every single time it just says: HTTP Status 500 - Filter execution threw an exception - I've also tried to do it on their mobile app, & it also doesn't work, it just never loads. Verizon owes me the $50 card, so…
Also $50 Gift Card Redemption Issue
Hey Verizon, I'm also having the same issue as many others on this forum where the website link to redemption does not work (it's redirected to an HTTP Status 500 Apache server error) and the (862) 818-9259 number to Gift Card Services an online agent gave me is completely unstaffed –– I was told to call back at an…
Has anyone actually received their $100 VISA prepaid cards?
I had service installed on February 24th, 2020 - Fios Gigabit and The Most TV package. I was told I would receive an email with redemption instructions 65 days after Fios service installation. I was supposed to receive 2 $100 Gift cards - one for Gigabit Connection, and one for the MOST TV package. I have yet to receive…
Why can't I phone the phone company?
A truck tore down a phone wire by my house an old copper wire. But it needs to be removed. I've been trying to contact Verizon for over 2 hours about this. Apparently there is no easy way to get the phone company on the phone. Chat doesn't work. there's no repair or service number listed. The call back doesn't work. And…
Unable to redeem $50 Visa Prepaid Card
Every time I try to redeem it through my account, I get: HTTP Status 500 - Filter execution threw an exception
Can’t receive sign up promotion
When trying to receive a $100 gift card that I was told I would get when I got FIOS, I get this error. How do I get the gift card?
Unable to Redeem $200 Visa Gift Card
When I log in to My Fios, I have the option to click "Redeem Now" for the $200 Gift Card. However, I get the error message of HTTP Status 500 - Filter execution threw an exception whenever I click on the option.
As bad as comcast service
Had to renew; took HOURS of online chat to get Showtime removed because site wouldn't let me. First agent just disconnected the chat - but she wasn't understanding my issue. Also signed up and was verified for TEACHER DISCOUNT, but IT IS NOT ON THE NEW BILL!!! Online statement (after many hours): "Jessica: More Fios TV…
$50 Gift card redemption link not working
Gift card redemption link is not working I have been trying to click on the Gift card redemption Link only to get this error "HTTP Status 500 - Filter execution threw an exception". Please assist.
Verizon Cable box damaged
Damaged Verizon box near pool- Need placed underground due to hazards.
No able to change service
I am a current Verizon Fios internet and TV subscriber. I am trying to change my service plan using Mix & Match. I previously successfully submitted a request to change my service using Mix & Match earlier this year and had an appointment scheduled for April. I cancelled that appointment once the coronavirus lock-down…
Wires down
Wind has caused tree damage and there are two Verizon wires down. How do I report this for a repair or service call? I am on the phone to try to call it in but still waiting aftetr 30 minutes . . .maybe Verizon is overloaded with service requests?
Unable to redeem Visa $100 visa gift card through email.
I received an email with a link to redeem my gift card and followed the instructions and I’m still unable to complete the process. Please kindly assist.
Never received $100 Visa pre-paid card
I started my internet service the beginning of February 2020. I was supposed to receive my Visa pre-paid card 60 days after beginning my service. I still have received nothing. Numerous calls to Verizon, they claim to have re-shipped the card 3x now and still have received nothing. Very frustrating!!
can't get service
verizon won't install my service because the virus i just moved to a new address so i have to go without service if spectrum and national grid can wear a mask and gloves to come into my home why fios i had no choice but to go to spectrum right now i still have fios but if i don't get my service soon i will have to drop…
Visa pre paid card
I can’t seem to redeem my visa pre paid cards. I’ve tried all different browsers, no luck. The link in the email just brings me to my dash. Anyone have a answer?
Verizon iPhone 8 Plus relocked?
I was previously a Verizon customer around 2017 when I bought the 8 plus. I left verizon around mid 2018 and used a tmobile sim in my phone without any trouble. Today I had to restore my phone, and now it will not activate at all except with a verizon sim. Is it possible the phone somehow got relocked to verizon? It is not…
Unable to redeem visa gift card
Hello, when trying to redeem my visa gift card I receive an HTTP 500 error code: HTTP Status 500 - Filter execution threw an exception This issue appears to be widespread. Can someone please assist me with this?
9 hrs and counting power company fixed the downed line, verizon your up where are you?
Not very impresses with Verizon repair efficiency, 9 hrs and counting after the power company fixed the pole and still nothing. Two trucks showed up, left and nothing.
Cannot redeem Visa Card
I have been trying to redeem my $100 visa card, but the link doesn't work. Please help!!
Major login problem/looping persists, no help from tech support
I switched from ATT to Verizon last year on one of our phones for better reception at home, and have been unable to get any help from Verizon to fix this really bad login problem that some customers appear to experience: On the My Verizon website (and in the app on my iPhone), when I enter my phone number and password, it…
Verizon cellular blocking website
We have a dedicated server with a single IP address and three websites on the server. When visitors go to culinarymedicine dot org, one of our domains, they are able to visit the website when they are at home using their wifi but if they try to visit the website using Verizon cellular service on their smartphones or…
Being billed for 411 calls I didn't make
For the last 8 months I'm billed for 411 calls on my landline. I'm not making them. Billing said it's a repair issue, repair told me billing needs to do an investigation. I'm getting no where with Verizon support. The last support person I spoke with said he could not assist because he only supports fios. He transferred me…
Tree branches pulling on phone lines- bee infestation in telephone pole
There is a tree growing into the lines of CONFIRMED Verizon phone cables at the very back of my property. The branches are pulling down on the wires and I am deeply concerned with the impeding breakage of these branches. The tree is NOT my tree. Also, a confirmed Verizon owned telephone pole bordering my property is…
Trees branches on service lines
Hi, I live in North Reading, MA. There are tree branches resting on verizon wires. I called the lighting department to check it out and they told me to inform verizon. How should I proceed?
Rewards Card
I have a $50 VISA rewards card that I received for signing up for FIOS. I have not been able to use it online at any shops/stores as I've been trying to since March. Because of lockdowns due to COVID, I finally made it to a store and realized the card is now expired as of 5/20. The website is useless and I can't get a live…
Leaning Utility Pole
There is a Verizon utility pole next to my property that is leaning around 30 degrees toward my driveway. This represents a safety issue for my family and passersby. I had contacted PECO which contacted Verizon. A new pole was installed by Verizon the following week. The issue is that the wires were never moved from the…
Verizon DNS issues
I have a website that when someone views from Verizon DNS, the site does not work. "This site cannot be reached". In doing some tests, users that have the problem, their Verizon DNS is 71.250.0.144 71.250.0.150 If these users change their DNS or switch to a different network not using Verizon internet services DNS, the…