Other Account Discussions
Customer Service
I am writing to express my frustration and disappointment with the incredibly poor customer service I have received from your company. I have encountered multiple issues over the past few weeks that remain unresolved, despite countless attempts to reach out for support. On one particularly frustrating occasion, I was on…
Customer Service
I am extremely frustrated and disappointed with the handling (or lack of) of my situation. I ordered a phone on 10/21 and it was to be delivered on 10/25. A package from Verizon was handed directly to us, but the phone was not inside. We assume it was stolen by either someone within Verizon or UPS. We reported it that day…
Issues with adding a new line
How can I file a complaint? I attempted to add a line to my account with a new phone and had nothing but trouble. They decided to flag it 3 hours later as fraud, made me jump through hoops to wind up telling me they could not verify that I was who I said I was and would not be able to proceed with my order. Spent hours…
My experiance
I have been with Verizon for almost 35 years many of them as a business account with several lines and always paid my bill. The past 3-4 years this company has gone down hill so bad that I am considering of moving to a different one. It's so sad to see what they have become. My list of complaint is very long. From customer…
offer by a representative
Representative AJ came to my residence with an offer of 6 months free service if I switched from AT&T to Verizon.
Verizon representative
How do I file a complaint on a representative. After asking for a supervisor and being on hold for over 30 minutes the representative hung up on me and a few minutes later I started receiving spam text messages from the Verizon 899000 number. I’ve been with Verizon for over five years I have a business account and a…
I was charged for equipment that was returned
I returned all equipment to Verizon and have the confirmation that it was received however I was charged for the equipment!!!
Commendation for Larry
made an account just to show love to the guy Larry at Verizon. Phenomenal helper was patient, and knew everything. please recognize this man as he is a beast.
Hahh
I am looking for someone to help me with my iPhone 16 and hacked Verizon account. Please contact me at 360-980-1425 my name is Darrel Michalek Thank you, Darrel Michalek
iPhone 16 and account is hacked
I am looking for someone to help me with my iPhone 16 and hacked Verizon account. Please contact me at 360-980-1425 my name is Darrel Michalek Thank you, Darrel Michalek
vzwpix.com
As of yesterday afternoon, I'm received a blocked message when I try to text to a phone number (###-###-#### @vzwpix.com) from my computer (email). The error code is 552 5.2.0 209.85.167.179 blocked AUP#BL. Has something changed? Thank you!
CONTRACT & ISSUES
I was tricked into a contract in June of 23 (yes, over a year ago) when I walked into a Verizon store as a PREPAID customer to purchase a phone because I needed a new one. Jearmy told me about this promotion they had going, It was supposed to be a "promotion for long time prepaid customers" that wasn't a contract. I was…
Stuck in a 3 yr agreement
I went to attempt a phone upgrade yesterday when I was told I have to pay off $1000 on my current phone prior to upgrade or I could add a new line. I have been with Verizon for greater than 20 years. I looked at Spectrum -- they offer up to $2,750 buy out an existing phone olan and a cheaper monthly rate and I can bring my…
Replacement Phone
Hello, has anyone found a way to file a complaint against Verizon? My phone was stolen from the package before it was delivered (either by someone within Verizon or someone in UPS) and instead of helping, Verizon just keeps opening different tickets. I’m on ticket four and have spent multiple hours on multiple days over…
$200 VISA GIFT CARD
Verizon had Some young gentleman canvassing my neighborhood. I signed up and switched on over to Verizon internet, and I was told I was promised a $200 Visa card. That would be mailed to me. I have yet to receive anything have yet to hear about anything. I'm starting to think this is just a phony way of them getting you to…
Verizon lost my trade in
I purchased a phone last year and without warning it stopped turning on. I had insurance for the phone so I called Verizon and had a replacement sent out. I was advised that packaging would be sent and the I needed to send the broken device back, which did. Weeks later I start getting text messages that I would be charged…
Can not log into Verizon account when I arrived in Colombia.
I landed in Colombia 48 hours ago and have been unable to make any phone calls, send text messages. I tried to log into my Verizon account online and only get an error code not allowing me to log into my account. I went to the Verizon website and tried to chat with support. The website does not allow me to connect to the…
CANT LOGIN
I have tried two different browsers, two different operating systems/machines, two different internet connections, two different DNS servers and cannot, for the life of me, get logged into verizon.com. When I use the sign in form it asks for my telephone number (or username - I've tried both) then shows the input for my…
Awful service and total incompetence
After 20 years with a multi-line Verizon business account, it looks like that is about to come to and end (not my call, but certainly justified). Total incompetence over there and a complete lack of knowledge or service. A local salesperson came to our business, asking us to switch our land lines over to Verizon Wireless…
Why have online customer service
As a longtime Verizon customer this was the second time I have utilized an online customer support. Beware you are better off going to a Verizon store for all your issues. Yes they were helpful, understanding but at the end..what we agreed to fill through the cracks. Perhaps they get paid by phone call but no action at the…
Why cant anyone help
Been going through this issue of trying to get a label to return my trade in. No one over the phone seems to be able to help. Any of you keyboard reps wanna take a shot?
Desktop Login - Unable to Sign In
I can log in to my MyVerizon account on my phone. I am trying to log on to my account using my desktop computer. I keep getting "Account Locked - Contact Customer Service." It wants my user name and password. When I try it says "Account Locked ...". Endless loop. Help.
Compliment to employee
I am a Senior not used to modern technology, I visited the Verizon store in Doral, Florida, and was assisted by a wonderful person who was patient, understanding and sweet; she took two hours to make sure that I left with the device I really need and trained in its use. She deserves a special recognition. I read that there…
Issues with Text Messaging (and 2FA)
My problem is twofold and I'm not sure where to go for assistance. I use text messaging on my phone very frequently and it's needed for my business (I run a regional non-profit). I noticed about 2 days ago, I began having issues receiving text messages. I will receive some messages but many are not coming through. It seems…
Verizon unable to upgrade plan
I have had the same Verizon plan for 27 years. I decided to upgrade to the unlimited plan because I keep running out of data. I have three lines on my plan, two iPhones and one basic. Verizon has been trying to resolve the plan for three weeks and have been unable to do so. Has anyone else encountered this problem?
Urgent Assistance Needed – Service Disruption Due to Incorrect Port-In / eSIM Activation
Dear Verizon Customer Support Team, I am writing to formally request immediate assistance regarding a service issue caused by an error on Verizon's end during a recent interaction with support. My account currently has both primary and secondary lines inactive due to a miscommunication and mishandling of my request to…
Former Customer Unable to Access Account
I was a longtime Verizon Wireless customer until recently changing cell phone providers because I was tired of Verizon constantly raising their prices and their lack of customer support. I received an email from Verizon today about me owing them a whopping $0.81. I have tried every possible way to log into my account --…
Cannot Edit Device Nickname
Dear Verizon Support, I am unable to "Edit device nickname" for all devices on my account. I receive the following error whenever I try to change a nickname, regardless of what I try to change it to: I have tried different browsers, different computers. I also receive the same error when trying via the Verizon app on my…
Need to unlock phone
Phone was purchased several years ago. Cannot get through to customer service or technical support. Stores say they cannot help.
Customer Service Chat
I had a terrible time trying to correct, what seemed to be a simple issue to me, with anyone on the chat. They only wanted to sell me stuff or repeat to me what I had already told them or list what I had on my account! I was livid and dreaded this last chat I had with them but it was actually the best and they knew how to…