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voice biometrics, for ACCOUNT - HOW to ensure it is TURNED OFF
called verizon last week. a cryptic option to ENABLE VOICE BIOMETRICS for future logins was mentioned in the robot. I DO NOT WANT voice biometrics (or OTHer biometrics) stored, i've been victim of four data breaches past 2 mnths. WHERE (exact menu options, and verbage) to make sure this is TURNED OFF, in the account…
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Billing and Upgrade Issues
Unacceptable. My issue has gone unresolved for two weeks now. I am not sure how Verizon identifies their reps and if their IDs are logged but I would like to know as the ones I have been speaking to need to be held accountable. I have been with Verizon for over 15 years. Recently I took a trip to Europe. I called Verizon,…
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Amazon Fire TV 65" Omni Series 4K offer
Has anybody been able to redeem Amazon Fire TV 65" Omni Series 4K offer for new Verizon mobile customer who purchased a select 5G smartphone on Unlimited Ultimate or Unlimited Plus.
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My phone doesn’t have detail showing
What can I do to get phone to show device description. I also can’t log in to carrier website? Also noticed carrier keeps creating different variations of my name ?
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$200.00 gift card = $0.0
Last June 15, 2024, we tried to add a new line with Verizon. Since we didn't finish the checkout process, we received an email that we can take advantage of the $200.00 gift card for completing the said order. We went ahead and clicked on the link and even confirmed with the chat rep that yes a $200.00 gift card will be…
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Cannot link device to account
I recently accepted transfer request for phone number. I have verizon account, but I get an error when I try linking my number to my account.
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International calls
* My husband and I are on the same plan. He called about a week ago to sign up for international calls for $10.00 a day. I keep getting messages for his phone but not mine. Is there a problem? I should also have this capability.
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False Texts
I received this message today. Real or false? Verizon Alert: There's a request to authenticate from the Verizon website. Please confirm or deny here: https://govzw.com/BRnsUIQc
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Unlocking iPhone 15 plus
I’m going to a military base outside the US and my phone is locked
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Settlement
Where do you find if you got a settlement from the lawsuit also why did my bill go up after I got in on the lawsuit? They raised my plan rates, I'm so done with Verizon calling TMobile tomorrow
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Refusing to unlock phone
I bought my phone unlocked from ebay a year ago. I'm trying to switch companies, but Verizon won't unlock the phone. I have called over the last 2 days the people I speak with said the phone should not be locked and they will put orders in to unlock it. Then i get a email they denied my request because of the 60 day rule.…
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At this time, Verizon is not able to complete your transaction with your current payment method.
I can't seem to order anything from Verizon. Tried Avery form of payment. I can see the charge on my card, and it disappears as soon as it's charged. I get the error: At this time, Verizon is not able to complete your transaction with your current payment method. Please select a new payment method in order to…
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Why can we not upload audio files (e.g., MP3) to serve as a voicemail OGM???
Hello. So, when I look at my calendar, it's the year 2024, and it's closing in on 2025 quickly. Why, in the name of all that is holy, are Verizon Wireless mobile customers unable to upload an audio file in their online account to serve as an outgoing message for their voicemail???? Some of us prefer to project a more…
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Someone hacking my account despite me having 2-factor authentication turned on
I have two-factor authentication turned on for my account, which means I have to approve any logins directly from my phone. Despite that, someone was able to place an order on my account today for a new phone. How is that even possible?
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Customer service
My current experience with Verizon took over a month and a half to reconcile and at least a half a dozen hour long calls. I added a phone line along with a watch and that took 11 calls just to connect service. They couldn’t port the watch so I was given a temporary number which they charged me an activation fee and a $30…
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Porting from a business account to a noncommercial account
We are porting from a business account to a noncommercial account and our phones have been held hostage for 7 days now in a safe at the store because customer service doesn't know what they are doing. 7 days, customer service is stuck in a loop transferring to endless reps who have no idea what they are doing, even Jim the…
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Promotion
I ordered internet for this promotion which I asked about before ordering and was told I qualify and will receive. I never got a tile and dealing with customer service has been a nightmare. Some told me I would get it and then now all they say is I'm not eligible. At the 60 day mark I reached out asking for help because I…
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Thank You Brea ❤️
Please forgive me if i spell her name wrong. Brea is an Extraordinary and compassionate women. She's the definition of going above and beyond. She not only help me with my phone issues, but she helped ease the pain in my soul. I lost my sister not to long ago and we finally got her phone back last night and going through…
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cannot sign in
Suddenly I am no longer able to sign into my account on my phone or laptop. I have used the same information for years, so am not sure how suddenly I can't sign in. It does not even recognize my phone number or zip code somehow?? My password has not changed, and I truly don't know what is going on. Tried clearing my cache…
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Verizon employees
Verizon Wireless employees call me a retardant and Verizon Offer me 100.00 to shut up my mouth
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Customer service for trade-in
I called Verizon recently because my bill was high and I had 3 lines and 2 of the devices were paid off. The customer service agent proceed to help me get my bill down. He offered a new phone that would only cost me 200 with trade in. I asked him if there was any penalty for paying off early and he said no. I called…
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Unlink One Verizon ID
I would like to unlink my two verizon accounts. How do I do this? I called and they didn't really provide any assistance. Thanks!
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Customer Service
Subject: Feedback on Recent Customer Service Experience Dear Verizon Customer Service Team, I hope this message finds you well. I am writing to express my concerns regarding a recent experience I had while seeking assistance with my device. I first spoke with Lisa, who was pleasant and polite; however, the call lasted…
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Un-merge Fios and Wireless accounts
My accounts are merged, I need them split up. How can I do this? Phone support is useless in this matter because they don't have the tool to do this. Help would be appreciated. Thank you.
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Comunicarme con Verizon
[email address removed per the Verizon Terms of Service] este es un contacto de servicio al cliente de verizon ??
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turning in a phone
My 19 year old daughter that has her own plan called Verizon and ask them if she was to switch carriers what does she do with her phone and how much would she have to pay. They told her you will pay nothing if you ship the phone back to us. They said they would mail her the box and shipping label. So she switched carriers.…
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$850 Trade in credit
Hi all, so I just got off the phone with a representative and I inquired about the $850 trade in value credit when starting a line with Verizon. I find it problematic that The in-store representatives fail to inform you that although you are not in a 2 year contract, your $850 will be applied throughout a 36 month term. IF…
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Apple music plan
I recently subscribed to the apple music family plan and tried to run the setup but when it opens apple music app I get this screen . Clicking continue just takes me back to this same screen.
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Re: We encountered an error while processing your request.
I try to look at my WiFi info I get the error. I want to change my info and password
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How long does verizon to change a pole after receiving 605 form from eversouce
We recently built a house, but Eversource is unable to provide the service drop because they need to upgrade their infrastructure. This requires Verizon to replace the poles on our street. Does anyone know how long it typically takes for Verizon to change the poles after receiving the 605 form from Eversource? I tried…