Other Account Discussions
Account
I can't get my account set up
Real Assistance?
I'm having a terrible time trying to contact a live person at Verizon. Does anyone know how to do this? I'm going to have to drive over 50 miles to a Verizon Store to simple update my payment method before my next payment is due this month. All I can get is a run around chat and the stupid AI system that is no help…
Store location code
Does anyone know the actual location of the store with the location code w658101? Some serious fraud happened on my account today and it happened at store location w658101. Verizion won't tell me the stores physical location or address. No, im not going to go there. It's way out of my area. I just want to talk to them.
Cannot login overseas. 2FA
I'm currently stationed overseas and am unable to log in to my Verizon account as I can't receive the sms verification on my suspended line required to complete the log-in process. Please help.
Suspended service though $0.00 balance
My devices are suspended yet in 2 weeks ive paid past due and current balance and credit. Spoke with chat and support as well as self problem solving tips and no services reconnected. I have provided screen shots where it shows devices reconnected to immediately goes back to suspended. Chat support was non helpful as they…
NFL Sunday ticket cancellation
I was attempting to cancel my Verizon plus play NFL Sunday ticket subscription. I’ve read several post from my search online and saw the frustration that others were having. I was on my computer and did an online chat with a Verizon rep who was doing her best to find a resolution, but was unable to do so after an hour and…
Account validation errors/Perks and services restriction issues
****URGENT REQUEST FOR HELP **** My phone broke on Sunday. On Monday, I went to a Verizon (franchise) store to pay off my remaining balance in order to upgrade my phone. They were unable to complete the upgrade due to a validation error. Overview of the issue: * Representatives in store and over the phone continuously get…
Play+ Netflix Subscription Stuck on “Reactivation In Progress”
My play+ Netflix free on us subscription was cancelled a while ago and set to expire in a few days. Yesterday I clicked on reactivate. It has been stuck on reactivation in progress for a day now.
Sim card and ESim card
Need information on galaxy s21
How do I file a complaint?
* How do I file a complaint about not receiving the $200 visa gift card I was told I'd receive three times after switching to Verizon? Chriatmas promo in store told i qualified and was sent a confirmation of the card by email but no card or further emails regarding it. I filed a complaint with the BBB and did call Verizon…
eSim Compatibility
I have a quick question I have been unable to find an answer for. I am traveling to Canada and Sweden and need data while I am there. I have a Samsung Note 10+ on the Verizon network and a Google Pixel 3 not connected to any network. Can I purchase a 3rd party eSim card from a site like Airalo to use while I travel abroad?…
Phone's screen is broken so I can't log in due to two factor authentication
My phone will not power on for some reason, because of this I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . How am I supposed to fix this?
One more Costco/Verizon experience
I am having the same issue as many on here. I was supposed to get $250 per line in Costco gift cards. I switched 4 lines from At&T in June 2023. I have spent COUNTLESS hours in person at Costco and Verizon as well as on the phone. All I ever get is “we will escalate your issue”. And if you don’t hear from us by such and…
Cancel NFL Sunday Ticket
Hello, I need assistance cancelling NFL Sunday Ticket. I received this through a promotion and want to cancel it before it Auto Renews. I have tried the online chat feature and the service assistant couldn't figure it out. I have tried to do it by following the steps Verizon says to do but that doesn't work either.…
SECONDARY PHONE
The main reason I want a SECOND NUMBER is because my text threads in my Verizon message app are too much to manage with my personal threads mixed in with business threads. Is there any way to have my PRIMARY NUMBER and my SECONDARY NUMBER texts go to two different apps? I'm looking for a way to have them stored separately…
"Burnt" charging port, says VZ...Not!
I am at the point of hiring a lawyer to represent me. I returned the phone that had a faulty fingerprint sensor - in fact, the model is known for having a bad fingerprint sensor. I returned it with everything included from when I got it, which is only a few weeks from when I first purchased it. There is no way that the…
Can I forward a landline to my cell phone AND keep my cell number as well?
Can I forward my land line to my cell and keep my existing cell number as well?
Chat not working and I need to stop the international plan
I am trying to cancel the $10 per day plan and the chat feature isn't working. I only get an error message. When I try to call the phone hangs up immediately. What can I do?
Smart watch number change issues
My smart watch was assigned a phone number that someone else had previously owned, and is constantly receiving inbound calls and text messages. I am able to answer the calls on my watch (they are calling my watch directly, not my cell phone) and inform them that the number no longer belongs to the party in question and ask…
Data use not showing at times
I have one phone on my account that continuously has periods where data, message history and call logs do not show on the account. Currently this device is not showing any data use since February 20, the only messages and calls showing are from another phone on same account. This only happens with this particular phone.…
Its been 11 months, multiple talks with live support and we still haven't gotten out bill credit or our phone back.
My wife and I have been having this on going issue with Verizon since April of 2023. We opened a 2 phone business account and were told that the 2nd phone would have a bill credit if we sent in our old phone. We were told it would take a few months for the bill credit to kick in (this was April). We contacted live support…
how to post a compliment
I wanted to send Kudos to employee Andrew who assisted me the other day with accessing my on line account and some other items. Verizon is very fortunate to have such a dedicated employee! Thank you again Andrew.
Downloading all 28,000 photos from Verizon Cloud
I have over 28,000 photos on my Verizon Cloud. I have only downloaded some of them on occasion. Is there an easy way to download all of them? I have checked the square to "All Photos" but that usually starts the process of loading all the photos visually and this usually times out after a while. I don't think it would…
Xbox and gift card
I responded to the promotion for the 5G home internet plus and was promised an Xbox X and az $200 Amazon gift card. I signed up on 12 23 2023. I have celled Verizon 4 or 5 times and was finally able to get the email gift card but still no Xbox. The customer service(?) reps don't have a clue. All I get is apologies and the…
can't sign in suspended line
Im trying to sign in but I suspended my line and can't get the verification code. Im traveling internationally for 3 months and suspended my line cause I won't use it, but I got a text saying my bill came 272$ and i'm extremely worried cause its too high, now im trying to login on my account and can't get the verification…
Upgrade
Hello and I would like to discuss perks for existing Verizon customers with 15 or more years we are not rewarded with new phones without having to add an extra line. I myself have 3 lines already and the 3rd is barely used, so why would I want to add another. We are left with a company who forgets it's loyal customers Fix…
Corte Madera store
Had to go in this store twice today. First time the guy acted pained to help me order a charger for my phone. Took his sweet time chewing his gum with mouth open and disappearing in the back for awhile and then stopping to chat with a friend. Then when I went to charge my new phone, I noticed it had a knick in the camera…
terminating service
If I terminate my verizon service can I just return the device instead of having to pay it off?
Usage Controls
I’m grandfathered in for usage controls and I’m paying the $4.99 per month as the account owner but I’m no longer able to find the link/page to manage these controls? It shows on my bill but doesn’t appear under my list of services to manage.
Where can I file an official complaint?
I would like to know where I can file a complaint about Verizon customer service? I have had an ongoing issue for two months now. I have spent probably 20hrs on the phone with countless agents. They have given me false information, messed up orders, and caused a lot of unnecessary out of pocket expenses. I simply tried to…