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Switcher Rebate $200
On January 12th, I went to Verizon website and opened a chat with a representative. She promised I would get $200 credit per line switched from other carrier. According to the representative, the rebate should come within 30 days. I ended up switching 3 lines from Tmobile and 1 line of bring your own device, so the total…
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$200 Gift Card
I recently just hit my 65 days on my account which should have made me eligible to register for my $200 gift card. Where is the link to register for the $200 Gift Card? I can't find the link on My Verizon web page.
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Deployed and Can't Log In
I'm a Marine deployed overseas and suspended my service for the duration of my deployment. But I'm still receiving bills for the service I'm not receiving. I've tried chatting with a customer service representative about this, but it won't let me contact one without logging into my Verizon account (which I can't do,…
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Refurbished iPhone
The lady who answered the say buy a iPhone and hung up on me. Mind you i have been using apple music on my android device for 4 years. It time to leave Verizon. They have went downhill. No one is helping,but they keep taking my money, will file a report with BBB and consumers protection. @vzw_customer_support
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My email linked to another line…
* Under account management. It says my email is linked to another line. I do not have another line and that worries me
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Verizon service
I got to say Verizon kills T-Mobile service!!! I’m at Webster in Oakland and the download speeds are awesome!!! T-Mobile 250mbps down 30 up max Verizon 1250mbps down 80 up max And T-Mobile 2 bars Verizon 4 bars 5G That’s incredibly better service!!! Plus I got an iPhone 14 Plus free and a iPhone 13 trade in of $400. plus…
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On Soon To Be XHusband’s account
My soon to be x-husband is the main name on our Verizon account. Once we are divorced and I want to start my own Verizon account, will I be considered a new customer and eligible for new customer deals?
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Need help porting #
Hi, retired recently and company said I could keep my cell number. They're dragging their feet getting the Verizon account number and PIN to me though. Understandably, Verizon won't give it to me. They also won't give me the name of the contact at my company to call. I assume I'm dead in the water until when/if my company…
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Unlink Fios from Mobile Account
I need help unlinking an old Fios account from my mobile account
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Business account down 3 weeks, loss of business Verizon thinks they have no accountability for loss of business
I lost my. Phone and my internet at my flower shop for three weeks. It took many hours of phone calls and trying to get answers. I could write pages of information on the lack of help and communication from Verizon staff. Told many times managers would call but never happen. I only got service back because one manager made…
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Verizon Customer Service
* I purchased a new iphone back in September in a verizon store. The store associate lied to me in order to secure sale. She told me the ETA for the phone was going to be approximately a week. I needed a quick ETA due to leaving the country for work and needing a phone. I was completing a trade in as well. She also told me…
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My Currier lock
I bought my iPhone 15 pro 65 days ago, and it’s locked to Verizon but it is said that, the carrier will unlock after 60 days and my phone is clean,it wasn’t stolen and the 60 days is due but my carrier is still locked, can someone help me ?
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White label error page
Getting white label error page when trying to view my account on the my Verizon app. Anyone else?
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Great Customer Service
Angela with port customer service was very helpful and did everything she could to get my phone line transferred. She deserves a raise and could teach a class on how to get things done.
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Gift cards customer service
I have been on the phone for gr 15 min. And again customer service do not know what the heck is going on. I just can't with Verizon. Someone should get on this.
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[ABUSE] By: awhigham15 / Board: community-suggestions (2499)
move elsewhere to better reflect the issue Link to post: (Can't port my number into Verizon) by awhigham15 https://community.verizon.com/t5/Community-Feedback/Can-t-port-my-number-into-Verizon/m-p/1741044#M2499 I currently have a Verizon account with one line of service as well as Verizon Home Internet because I get an…
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Still owe on my contract, can I still pay on that and swap to a phone I bought?
I still own on my contracted phone which needed to be replaced so I purchased a new one. Can I continue to pay my payments on this phone and still swap phones on my account? OR, do I need to pay off this one before switching phones on my account?
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Trees on Verizon Telephone Lines Huntingdon, PA
On Point Road, Huntingdon, PA, there are numerous trees on telephone lines. Since this is rural America, we have DSL internet that comes through these line. Will Verizon come and remove the trees from the lines before the lines come down.
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1/13/2024 Verizon Login Error
1/13/2024, Verizon website login error: "We're sorry. We are unable to process your request at this time." Nothing has changed. I've always been able to login, with username & password, on my Windows 11 PC (fully updated). This is a Verizon problem, apparently. When will Verizon have this fixed? Again, my PC is fully up to…
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MyVerizon BROKEN
I have been told that my account has been locked after one login and no alerts via email or text message for any other reason. Its now telling me I need to reset my password. I go through the motions and it gets to the point where I'm supposed to choose email or phone...and will ONLY allow phone (what happens if my phone…
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Login
My account got deactivated due to nonpayment by a member on the plan. I have been trying to login to the account to rectify the issue and take myself off the plan to avoid this in the future. Somehow, the account is now locked and the password reset prompt isn’t working, due to the app being logged out. I can not contact…
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Inability to Pay or Terminate Verizon Account Due to Verification Issues
I'm reaching out after encountering significant challenges with my Verizon account, specifically around billing discrepancies and attempting to cancel my service. Despite multiple attempts to resolve these issues through various channels, I've hit a dead end at every turn. Brief Overview: * Billing Issues: I've been unable…
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Web page error
I switched to Verizon at November 2023. Since then when I sign in for shopping or another something system gives error. Even I can't able to change my password. Now I try to buy something but again shows error page. I spoke with agent via chat but they also couldn't figure out. First they said your gift card balance is…
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Need help
October 12: suspended Verizon account because of military deployment. Verizon does not work in the middle east October 17: called Verizon to see if I could transfer my suspended number to Google Fi because it works in middle east. Representative did not advise me that would deactivate my suspended account or that it would…
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Lost trade-in
I have been trying for over a month to get Verizon to provide me the credit for a trade-in. I even have an email that shows it was received and yet I still do not have the credit. I have put in an inquiry/ticket - have called Verizon and spoken with 5 different customer service reps for more than 4 hours total and yet…
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Phone not lost or stolen
My son bought an unlocked iPhone and my sister added it to her plan. Later, when she removed it Verizon marked it as lost or stolen. My son can't activate his $500 phone because it is marked stolen by Verizon. It isn't even a Verizon phone. My sister called and Verizon was supposed to take it off the list but it still…
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Swap phones on my account
I have been living a nightmare. Last Wednesday I called Verizon to swap phones on my account. Three people and almost 6 hours on the phone later could not swap phones. On Thursday I went to the local store and had a sales person tell me no problem, it will only take about 10 minutes. He and I spent over 2 hours on the…
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phone dead. can't login. can't call. need to order new phone
how do I get customer support without 2FA? I cannot receive a text to verify. I need to order a new phone ASAP> How does this make any sense? There are no stores in my area to go to. I need to log into my account and it's not possible. utterly ridiculous. I already confirmed via email auth.
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Amazon Gift $200 Gift Card
I switched to the Verizon internet and was told I would receive the promo of a $200 Amazon gift card on December 21, 2023. Well after a million chats and calls, here we are February 12, 2024, and I still have yet to receive a single thing regarding my gift card. All I keep being told is they have escalated it
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store
Is it normal to go to a verizon auth. store, get a new phone and be charged $40 for there time, not tax or phone plan or new phone just 39.99 for there time