Account Activation (Archive)
+Play Paramount/Netflix bundle Netflix acct activation issue for 9 days
Netflix acct activation issue for 9 days now. 2 tickets submitted. 2 Different Verizion reps including one supervisor promised getting back to us for update in 24-48 hours regardless resolution, but never did. Still no netflix, no update from Verizon, and contacting customer service is no help. I was told it was a known…
Two-Factor Authentication with Suspended Account While Abroad
Hi, I flew out of the US last night after suspending my account. I need to access my Verizon wireless account. I have my two-factor authentication on, it says it would text a PIN number to my suspended phone number which I obviously cannot get since 1. the number is suspended and 2. I am abroad. I cannot get an access to…
My iPhone 13 from Asurion will not activate
my phone I just recieved from Asurion will not activate. I has completed its backup and has tried 4 times withno luck to activate. SIM card is in correctly. I can't sign on to Verizon because its keeps sending texts to the phone that isn't activated.
Router pass through settings
Tutorial to change router pass through settings on 5G ARC Modem
Account owner
I added a new phone because I can no longer access my old phone. I do not physically have that phone. With the new added phone I am no longer account owner. As there is no one else on the account but myself. I am the account owner. I need access to my bill and other info allotted to an account owner. How do I make that…
Devices
Never received devices. Been calling Verizon for 3 months. Talked to 10 different representatives everytime told not to worry this would be resolved. Nothing has happened. Being charged for devices and services I’ve never received or used. Today 1/6/24 told devices were activated on 10/26/23 after having called 9 times in…
sim expired
Hey, so my Verizon sim was last topped up in October, but I've been out of the US since then, so I didn't recharge it. Got a text in December saying my number's expiring soon, but being away, I didn't recharge. Now that I'm trying, Verizon won't let me sign in. It's saying my info doesn't match their records, and even the…
Phones
I have an old Verizon number that is t in. Service anymore can I re activate it
Trying to switch plans to Verizon.
I’ve been trying to switch plans TO Verizon for three hours. Went in person to a store and have been on the phone with two separate representatives. People couldn’t have been kinder, but every time I signed something and confirmed I was switching (four times), they transferred me to “do one last thing.” On my most recent…
Netflix/paramount plus bundle activation
Does anyone have a number or email to upper management that I can reach out too in regards to the netflix/paramount bundle activation issues. I am still waiting for it to be activated but I am reading that for some people it is working and others it is not. I have tickets in. I have talked and chatted with multiple people…
Netflix activation
Can't activate Netflix on Netflix/Paramount+ with SHOWTIME Bundle Paid for paramount + with showtime. I successfully activated that sub but then it was waiting for Netflix to activate now back at square one asking me to activate paramount again. It’s like pulling teeth to get offers from Verizon. Not sure why I have to…
Old phone deactivated too soon
I ordered a new phone. I asked if I activate it when I got it. The answer was yes. Well, my old phone was deactivated way before I received my new one got here. In fact I'm waiting for it and no service for my present phone. It will be 3 to 4 days without a phone, which I need. I've filed a complaint, but nothing being…
Paramount+ with SHOWTIME Netflix BOGO
I have been trying to activate Paramount+ with SHOWTIME Netflix BOGO for a couple of weeks. This is the third email from Verizon I have received asking me to activate and it wont let me. I have been on the phone and chat numerous times and nobody at Verizon can figure it out. Now the Paramont part is not even on my account…
Unable to access ANYTHING
Hello, posting on behalf of my fiancé cause this has been bothering both of us since we started this. My fiancé is a Verizon employee through Best Buy and has sales maker so he decided to switch from T-Mobile to Verizon and also get and internet gateway so we can save on insurance. Since we started the process of…
Amc+ subscription has been in "pending" for a very long time
I subscribed to amc+ weeks ago and it's b been sitting in "pending" ever since. The notation on the manage page says that Verizon is working to activate the account but it seems to be taking a very long time
I’d
My id verify won’t verify my id I been trying for the past 2 hours
Porting in to Verizon
I’ve been trying to port a number from another provider to my account for THREE WEEKS and it’s still not resolved. I’ve been into the store twice and been on phone calls for hours. Each time I explain to Verizon what the other carrier has told us what they’re seeing on their end, it’s dismissed. The phone settings have…
New to Verizon but find SOS mode for the first time
I'm so frustrated. I just switched to Verizon and the website shows that I've switched; but I still find AT&T all over my phone. And it cannot go out of SOS mode. I've tried rebooting, toggling volume control tricks, airplane mode, resetting wifi, etc. Nothing works. How can I get AT&T out of my phone? I already asked for…
Notifications
iPhone says can’t find content when I click on Verizon notification to set up account
Promotions and add ons
I just got the Verizon 5 g home plan with the xbox x and gift card, but have yet to receive any information about the xbox or even the gift card. I also keep trying to activate my youtube tv but it keeps saying error, no matter what I do. Was this just a trick to get customers?
Non-registered phone
I have been with Verizon for nearly 18 years... we have two phones. Recently we upgraded to a newer phone but kept the same phone number. We followed the packett in the box (A samsung galaxy S22) and completed the activation. The phone works but we notice some issues HOWEVER when I went to my 'online' 'my verizon account I…
Trouble Activating ESPN+
As part of my Verizon plan, I have the free Disney bundle which is Disney Plus Hulu Plus and ESPN Plus. I was able to activate Disney plus and Hulu Plus but when I try to activate ESPN Plus it tells me that I need to pick a provider. It provides a list of literally hundreds of providers, but I don't have a TV provider so I…
How to file a complaint?
Does anyone know how to register a complaint regarding customer service? I spent over an hour on chat with three different agents who asked the same questions and no one could seem to help before disconnecting. I was trying to port a Verizon post paid phone number to my other prepaid account. It was exasperating but I did…
Missing gift cards
I was told that by switching to Verizon I would get a $200 gift card per line for transferring. I transferred lines. After 3 months they finally gave me 1 gift card, but have never given me the remaining 2 gift cards. I have been on the phone with them about this and they say they can't find the information about this and…
Cant creat a accont it doesn't recognize my phone or order number number
Cant creat a accont it doesn't recognize my phone or order number number
Unable to to activate my phone
Any ideas here, I got my phone saturday via UPS went though the set up process but it just goes to SOS only mode. I tried chat it does not pull up for me. I tried call be back it says not available at this time. I tried calling (from another number)and the help phone bot says our record indicate you are not a customer good…
Account Management
Hey, so I bought 4 lines from Verizon with 3 phones included and 1 phone that I was just gonna change the number for, I did got the 3 phones however I didn't get any sim card for the 4th line even tho it showed up in my order summary, I can't access my account either meaning I can't register it and if i do get to register…
Unable to click “complete registration
I also have the same problem with the link below. https://community.verizon.com/t5/Prepaid/Unable-to-click-complete-registration/td-p/1704215 I have tried many times, but I just can't get the complete registration button to activate. Can you please manually register it on Verizon's side?
AMC+ BOGO NETFLIX +play
Frustration! Nearly 1 month ago, I did the buy BOGO one get one Promo. Buy 1 year of AMC+ get 1 year of Netflix Premium on you. I bought and paid for AMC+ through your +play service. I clicked all the prompts, it opened up AMC+, I made a new account as required and payed for it. AMC+ works when I go there. Now on your…
Problems Getting My ID uploaded to verify I am me
As others have had an issue, I do as well. I got an email to upload documents to verify I am me, and I go and nothing happens. Please can someone tell me how to fix this.