Account Activation (Archive)
No one will speak to us regarding our account
Our business has many lines with Verizon, and have had them for a long time. We have been trying to reach Verizon Wireless with questions about our data usage. Every time we call, it's a different story as to how many admins are on the account. People that have had admin access are denied any information. No admins have…
Why cant I see my other devices texts
Why cant I see all of my devices texts through my account if I'm the account holder?
Verizon Credit Charge
Just a few days ago, I was notified by Experian that Verizon had filed a "Collections" report against me for $362 from Jan. 2020. This hostile action by Verizon has reduced my credit score by 50+ points! To make matters perfectly clear: I am a current Verizon customer. I have paid every bill that Verizon has ever sent me.…
Minutes under my plan?
I recently signed up for what I thought was an unlimited business plan under Verizon. There have been NUMEROUS issues with this account since I have opened it, both with the Verizon employees on-line who NEVER call back when the call is dropped after and hour or more on the phone with them, even after numerous promises…
WCTP - Not sending to Sprint users
My company uses Enterprise Messaging to text message. Currently using WCTP and text messages send to Verizon, AT&T, T-Mobile, every carrier is fine except Sprint. If we send a text out to a Sprint user - they do not receive the text. According to Verizon, this is supposed to work for all carriers. Anyone have any knowledge…
Business Account - Assumption of Liability
Verizon, We have a problem. As of recently, I am a new Verizon business customer. Unfortunately, ever since, I have been plagued with one headache after another. For starters, I was forced to spend nearly four hours in the Verizon store attempting to get this new account created and my number ported in from T-Mobile. The…
Getting Out of Contract And Returning Phones
I switched to Verizon in December because I was being offered a better deal on four lines. I was with AT&T and Verizon offered a $100 savings a month. Since the contract was signed I’ve had nothing but trouble. I was billed incorrectly leading me to pay MUCH more than I was paying AT&T. Double! I have been on the phone…
Early Termination
What would my fee be if I terminated my contract today?
Becoming account manager
My father is the account manager on our business plan. He is in the hospital and is terminally ill. I want to establish my own account and move my number to it. However, nobody knows the PIN, and I can't really communicate with him. I'm concerned that when he dies, I will need to change my phone # and jump through a lot of…
Going to a business plan wrecked my credit
I upgraded from a personal wireless account to a business one and they didn't roll the balance over. I paid my $300 bills on the business account without realizing I had a $144 balance on my personal account they closed. They put 5 missed payments and a collection on my credit report and I'm pretty sure they could fix it,…
Hurricane Michael Support
I want to thank Verizon for their generosity of free voice, text, and data the days after Hurricane Michael. Verizon very generously offered our area free voice, data, and text for 5 days after Hurricane Michael- right when we needed it the most! Most of Dothan lost power. Comcast failed miserably as even before the…
One Talk - shared contact directory
I just received my One Talk desk phones today and was sad to see that there is no option to have a shared contact directory (internal or external). Since this service is geared towards businesses, I was shocked to find this feature missing. It would be great if a global contact list could be maintained on the Verizon…
Government plans and allowed phones
I work for a school system that has a government plan. Recently, my phone, a Moto Z2 Force, and some issues so I sent it in for warranty replacement to Lenovo. Lenovo quickly sent me a replacement phone. When I inserted my SIM into the phone, while it did see my phone number during the setup wizard, it didn't enable…
dropped calls
In the last two weeks all (4) of our iphones have been dropping calls. They are different models so I don't think it is a phone thing. We have no home phone so I run my business from my cell phone and I work out of the house. Frustration level is off the charts. Can someone help me with this? I have no clue how to figure…
Why has my bill been different for the past 3 months?
Why does my bill keep changing?
Employer discount
We have Verizon service for a volunteer fire department and would like to offer our members a Verizon discount since probably 60% of our members have Verizon for their personal service. Is this possible? I know many businesses do this but I wasn't sure what the qualifications were to offer this to your employees. We may be…
VZW Business Process Improvement - Business Account Statements
The "Questions" phone number listed on all business account statements is SHOULD BE a direct dial into Business Customer Service! Currently, the "Questions" phone number listed is NOT a direct dial into Business Customer Service. Furthermore, the Automated attendant (IVR System) "assumes" that the number (phone) used to…
Can I change my personal account to a business account?
I just opened a business and will be using my personal phones for the business. I wanted to know if I could one or all of my lines to a business account?
Protection plan for another phone not on my personal account
My company has Verizon but they will not provide protection plan for my new phone. Can I get protection plan for that phone and pay for it on my personal account?
Corporate Discount Contact - Does anyone know one?
I am trying to contact someone from the Corporate Discount office about getting an updated flyer for our employees. There are no contact phone numbers to be found for this.
Credit Inquiry-tricked
I went to a local verizon store months ago to find out information about phone plans. I was leaning toward pre-paid (which I did decide on and am happy with). I came into the store explicitly for information only. I found that I was not interested in the plans they were talking about. The salesman proceeded to try to…
Backup Assistant - not working
Business owners beware of Verizon
If you have a business plan with verizon wireless, beware of your minutes. I have a multi-line business plan and a mobile broadband internet plan as well. My business has been picking up recently and i had a surge in call volume resulting in a large increase in the usage of my minutes. Needless to say this caused me to…
Verizon is run by **bleep**
If I ever get the opportunity to switch providers I will.
Not too ( Business ) friendly !
I moved my service from T-Mobile last month. Wanted to make International calls today but could not. So I just called Verizon to add International calling features to my new iPhone cause i am traveling for business next week and need to use it there too. Their answer : I can not make International phone calls from here nor…
my android 2
I spoke with a tech today about my android 2...told him it keeps freezing up and rebooting on its on ...his suprv. basically said too bad. I have been with verizon for 4yrs after dropping cincy bell. This blows my mind. I am going back to cincy bell and telling my company to do the same.
my android 2
If all I am asking for is maybe a phone comparable in price and functionality but not a Motorola, do you think it is good business for Verizon to replace the phone. I mean how much does the phone actually cost them ...20 bucks maybe?This phone costs me $1900.00 plus dollars per year.The phone almost lost me a huge account…
Switching from Family Plan to Business account
I have been a customer of Verizon for years & have boasted about the service they provide. However, recently I have tried to change my account from a Family Plan (5 phones) to a Business Account (needing 7-10 phones) & found Verizon was far from accommodating. After setting up the account with a rep, I was informed that my…
Casio Brigade Text Message Glitches?
I have had my Brigade for about a month. I am really pleased with my phone, my friends call it "The TANK of phones". There are a few things that bug me on it. The phone will restart every now and again, but I'm fine with that it makes up for it when I can shower with my phone. The problem I am having with it is my texting…
Itemize bill by phone number?
We have a bill that comes with all ten phone numbers lumped together on it. Is it possible to get an itemized bill for an employee that shows just the calls on that one phone?