Account Activation
My Verizon account is locked
When trying to access my account I see a splash screen saying the account is locked? I have changed the password 4 times and still see the " account locked msg" Please un lock this account so I can see my billing information
No authorized devices
I just got a new plan and I’m trying to change my assigned number because the one assigned by Verizon is no good. But, it will not let me as it says no eligible devices to send authorization to. As they were new and my husband hadn’t set his up yet, I tried once his was activated with the same issue/error encountered. Went…
Activating new phone
Hello, I currently have a moto g 7 phone and have purchased an unlocked Pixel 8 that I want to transfer my number to. My name is on the account as a manager but I am not the primary account holder and do not have the login info for the Verizon account, but I do know the security pin. Can I activate the new phone and…
Cell service order appeared successful, but no confirmation emails or activation
Hello! I ordered activation for my existing iPhone and Apple Watch online. The website told me I was successful, thanked me for my order, and told me to expect a confirmation e-mail, then activation within 30 minutes. I received no activation and no e-mail. When I entered my e-mail to track my order and it promised to…
customer service experience
Hello Verizon, I, unlike those on this forum who have all had such wonderful experiences, would like to make you aware of the most UNPLEASANT customer service event I have EVER experienced. I had a simple request that turned into a complete disaster and NOT ONE person I spoke with was competent enough or cared enough to…
Verizon Could not verify my Identity
Hi, I have an excellent credit score (820+) and am an existing T-mobi e-customer. I was trying to bring in my three lines to Verizon. During the initial credit, there were no issues, and I could place an order. The next thing I received was an email asking for DL, facial reg, and address proof, which I did promptly. To my…
Phone can't receive texts from same number
I recently switched providers and have transferred my old number to my current phone. However, when it comes to receiving texts and calls, my old phone has gotten the notifications, which is a problem because that phone is very broken and is the reason I switched. I activated my phone on Tuesday and saw that it could take…
Unable to Verify my Identity!?
I was seeing about switching over to Verizon. I logged into my IDme account and saw how they were doing a promotion. Tired of my Serivce and payment, I figured hmm let’s see if it’s cheaper. So I open a chat on Verizon’s site. I spent allll afternoon about 5ish hours going through about 3-4 times getting all the way to the…
Poor Customer Service
I have been trying to set-up a new account for the last four hours. It is blocked by a past due charge. Problem is: I do not have a Verizon account that I am aware of. No Account number, no phone=> no bill. Ten phone calls to have someone finally say I'll email you a police report to file. Four hours of my time; Four hours…
Need access to my old phone number
I have an account that has not been used in 2 years (I was out of the country), and in order to sign back in I need to complete 2 factor authentication by using my old phone number. However, I no longer have access to my number. The number is owned by Verizon, and is not currently in use (I tried to contact the number…
Change mobile number
So, I am trying to change my mobile number. Once I find the process on the My Verizon app. I walk through the steps, everything is going well until the final step where I should get a confirmation code, I am told that there is no eligible device to send the confirmation code to. Is this because my phone is the only one on…
Unable to verify identity even though I'm already a Verizon Fios customer?
I find this really ridiculous that last year and this year I've tried to purchase a mobile plan through Verizon for the new iPhone and both years they've shut me out a few days after the order saying they're unable to verify my identity and they can't provide any more information about the discrepancies. They won't give me…
about zip code
Why is it that I can log into my home verizon network page, but when I switch to my cellular wireless page, it prompts me that the zipcode is incorrect and doesn't match the record? I need to see my cell phone bill, please help!
Paramount+ with SHOWTIME & Netflix BOGO activation not working 12/16/2023
Paramount+ with SHOWTIME & Netflix BOGO not activating. No where on the site did it say I need to be a brand new subscriber to both streaming services, but that I could link both of my accounts....just follow the action instructions. Welp...did that, 24 hrs later, activation still pending. I call customer service and they…
Unable to join Home + Mobile discount
I enrolled with Horizon Wireless almost 5 months. Since enrolled, I have been waiting for Mobile+ home internet discuss which is $10 per line and I have 6 lines ( so it should be $60 discount). Almost every month , I have been calling them to get that discount in my account but still did not show up in my bill. Verizon…
Need help connecting
I need help connecting my gateway, it’s not even letting me sign in
Porting and activation issues
I recently switched to Consumer Cellular from Verizon. During the three weeks of the service, I often could not make or receive calls, so I attempted to port my number back to Verizon. After four days my phone number still is not fully functioning. The other number on my service it totally fine. According to the…
SIM PIN status says 'not initialized'
Hi, I have a verizon SIM that has been bought for some IoT testing. I am not able to get SIM PIN status from this specific SIM. All other vendor SIMs on my unit give out the SIM PIN status immediately. Only from Verizon SIM, I don't get this information. I used QMI to talk to the modem. I get this response from the SIM:…
2 $200 gift cards not received
I traded in two phones in November of 2023 and was promised a $200 gift card one for each phone $400. I sent phones in and received email they were accepted then went to site filled pout rebate form. I called after 30 days to say I didn't receive and was told I have to wait 90 days after submitting. after 90 days I called…
I cannot linked my number to my account online
I ported in my number from another carrier. Everything looked okay and the process had done successfully. But when I tried to link my number to my online account. I kept getting error which say " that number could not be linked. Please make sure you entered correct number". I have been on the phone with tech support for…
sos mode no acivaation
i cannot activate my number on new phone. says it is pending. was on verizon chat for 12 hrs yesterday
Unable to sign in after One Verizon ID conversion
After merging my home internet account and my wife's mobile account into one Verizon ID we can no longer sign in. The password is accepted but there is an interstitial verification screen that reads: Check your email. We sent an email verification to Entered the wrong email address?Please select the "Verify email" link…
Error Message in Adding Peacock Netflix Bundle to Fios
I have tried repeatedly to add the Peacock Netflix bundle to my Fios account but I keep getting “An error occurred in processing your request.” when I attempt to add a credit card. I’ve tried multiple browsers, multiple credit cards and both my iPad and Windows laptop. I’ve spend hours on the phone being bounced back and…
Mobile number not eligible for linking
Went to open myverizon app and found i was logged out, after logging back in all of my information was gone and it said i needed to link services. However, whenever i try to do that it says "mobile number not available for linking." This frustrating because this has been on going with no resolution for the past 4 months,…
7 years of service,suddenly a high risk and can't do anything anymore on my account
Upgraded from S21 Ultra 5G to the S24 Ultra today... Picked up at a corporate store. Wanted to add a second number for work, and was stopped. Auto transferred to fraud team.. talked to a supervisor and said i needed to confirm my ID with a selfie and I did. At this point, she said I was considered a high risk account…
sales and customer service
3 weeks since trying to get on Verizon for 4 new lines. I am now not sure if I am making the right choice. SPoke to at least 25 customer service agents who do no know the order status and keep going round in circles. Is this the expectation of support at verizon?
Phone number not available for linking?
I recently just was transferred off of my dads plan. I accepted everything, set up an account picked a verizon plan but when I try to link my number it says it is not eligible to link? I have tried multiple ways to fix this but nothing seems to work. I can not access my plan or anything becaue it is all still under my dads…
Cannot Link Services, Zip Code
I recently converted my prepaid mobile account to Postpaid, keeping the same number (all with Verizon). I have spent the last 20+ days trying to “Link Services” - and connect the mobile number to a newly registered email address. When I click “link services”, I’m prompted to enter the mobile number, the order info, or…
Activate Disney+ account on fire-stick
What is the account information for my Disney+ bundle so that I can log into my firestick to watch Disney+?
Nfl+
Nfl+ purchased , not work, how to start nfl say u dont have it but its active on my account, verizon people have no clue whats nfl+