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about zip code
Why is it that I can log into my home verizon network page, but when I switch to my cellular wireless page, it prompts me that the zipcode is incorrect and doesn't match the record? I need to see my cell phone bill, please help!
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Paramount+ with SHOWTIME & Netflix BOGO activation not working 12/16/2023
Paramount+ with SHOWTIME & Netflix BOGO not activating. No where on the site did it say I need to be a brand new subscriber to both streaming services, but that I could link both of my accounts....just follow the action instructions. Welp...did that, 24 hrs later, activation still pending. I call customer service and they…
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Unable to join Home + Mobile discount
I enrolled with Horizon Wireless almost 5 months. Since enrolled, I have been waiting for Mobile+ home internet discuss which is $10 per line and I have 6 lines ( so it should be $60 discount). Almost every month , I have been calling them to get that discount in my account but still did not show up in my bill. Verizon…
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Need help connecting
I need help connecting my gateway, it’s not even letting me sign in
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Porting and activation issues
I recently switched to Consumer Cellular from Verizon. During the three weeks of the service, I often could not make or receive calls, so I attempted to port my number back to Verizon. After four days my phone number still is not fully functioning. The other number on my service it totally fine. According to the…
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SIM PIN status says 'not initialized'
Hi, I have a verizon SIM that has been bought for some IoT testing. I am not able to get SIM PIN status from this specific SIM. All other vendor SIMs on my unit give out the SIM PIN status immediately. Only from Verizon SIM, I don't get this information. I used QMI to talk to the modem. I get this response from the SIM:…
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2 $200 gift cards not received
I traded in two phones in November of 2023 and was promised a $200 gift card one for each phone $400. I sent phones in and received email they were accepted then went to site filled pout rebate form. I called after 30 days to say I didn't receive and was told I have to wait 90 days after submitting. after 90 days I called…
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I cannot linked my number to my account online
I ported in my number from another carrier. Everything looked okay and the process had done successfully. But when I tried to link my number to my online account. I kept getting error which say " that number could not be linked. Please make sure you entered correct number". I have been on the phone with tech support for…
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sos mode no acivaation
i cannot activate my number on new phone. says it is pending. was on verizon chat for 12 hrs yesterday
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Unable to sign in after One Verizon ID conversion
After merging my home internet account and my wife's mobile account into one Verizon ID we can no longer sign in. The password is accepted but there is an interstitial verification screen that reads: Check your email. We sent an email verification to Entered the wrong email address?Please select the "Verify email" link…
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Error Message in Adding Peacock Netflix Bundle to Fios
I have tried repeatedly to add the Peacock Netflix bundle to my Fios account but I keep getting “An error occurred in processing your request.” when I attempt to add a credit card. I’ve tried multiple browsers, multiple credit cards and both my iPad and Windows laptop. I’ve spend hours on the phone being bounced back and…
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Mobile number not eligible for linking
Went to open myverizon app and found i was logged out, after logging back in all of my information was gone and it said i needed to link services. However, whenever i try to do that it says "mobile number not available for linking." This frustrating because this has been on going with no resolution for the past 4 months,…
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7 years of service,suddenly a high risk and can't do anything anymore on my account
Upgraded from S21 Ultra 5G to the S24 Ultra today... Picked up at a corporate store. Wanted to add a second number for work, and was stopped. Auto transferred to fraud team.. talked to a supervisor and said i needed to confirm my ID with a selfie and I did. At this point, she said I was considered a high risk account…
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sales and customer service
3 weeks since trying to get on Verizon for 4 new lines. I am now not sure if I am making the right choice. SPoke to at least 25 customer service agents who do no know the order status and keep going round in circles. Is this the expectation of support at verizon?
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Phone number not available for linking?
I recently just was transferred off of my dads plan. I accepted everything, set up an account picked a verizon plan but when I try to link my number it says it is not eligible to link? I have tried multiple ways to fix this but nothing seems to work. I can not access my plan or anything becaue it is all still under my dads…
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Cannot Link Services, Zip Code
I recently converted my prepaid mobile account to Postpaid, keeping the same number (all with Verizon). I have spent the last 20+ days trying to “Link Services” - and connect the mobile number to a newly registered email address. When I click “link services”, I’m prompted to enter the mobile number, the order info, or…
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Activate Disney+ account on fire-stick
What is the account information for my Disney+ bundle so that I can log into my firestick to watch Disney+?
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Nfl+
Nfl+ purchased , not work, how to start nfl say u dont have it but its active on my account, verizon people have no clue whats nfl+
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Port Verizon landline to Verizon Wireless
Hello, We have a Verizon landline on very, very old copper. Verizon has informed us they will not be replacing the old copper lines, which break just about every time there's a storm. The sound quality is never good, and gets worse when it rains. Verizon is also not going to run Fios or DSL or anything from this century…
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Account Locked and Unable to Fix
When I try to log into my Verizon account I'm told that it was locked and to call a phone number. When I call the phone number a robot sends me a text message and then hangs up on me. The text message tells me I need to log into my Verizon account to get help. Resetting my password won't work because Verizon won't…
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Verizon Pre-Paid Device
I need some help here. I purchased a TCL 30v 5G prepaid kit from Walmart.com in October. Attempted to activate it this week. Provided the IMEI over the phone, SIM card was shipped because rep couldn't redirect for SIM Pickup in Corporate store. Be mindful, I have purchased the same exact kit and phone before and it has…
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Verizon support
I've been a loyal Verizon customer for probably 20 years now. I think that may be getting ready to change. I am entirely disgusted with the fact that when you are online with customer service and you turn down the "offer" to add Verizon support for all your home devices, they either disconnect you or transfer you to a…
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Stuck in SOS mode
I finished porting 4 phone numbers to Verizon, but they are stuck in SOS mode. Two of the have physical SIM cards, while the other two were purchased from Verizon. I’ve spoken with four different reps. They all offered different solutions, but no one was able to solve it. If the problem persists, I will probably just…
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Cannot log in to My Verizon
@vzw_customer_support Whenever I try to log in to my account, the page shows me that the information I entered does not match Verizon's records. I also tried to reset my password, however I get the message that my request cannot be processed at this time. I have been staying overseas and canceled my autopay since I would…
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Issues Porting In
I ported 3 numbers from Metro PCS on Tuesday, 7/16/24, We had problems porting 2 of the 3 numbers but a Verizon customer service rep helped us to resolve the issue that same night. Or so I thought. Those 2 numbers still have not finished porting in as of 7/27/24. My brothers are still unable to receive a phone call or SMS…
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Cannot Activate Netflix on +Play since December 29
I purchased the Netflix Premium for a year plus Paramount/Showtime on Dec 29. Paramount is active, no issues. Netflix has always been stuck in activation pending status. The Activate buttons don't do anything when I click on them on the +Play site. I have an open ticket, it has been escalated 6 times, and each time no one…
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ATT to Verizon
The company i work for just switched from ATT to Verizon. I went through all the steps and i am getting this error message: Your Sim is not supported. This phone number can't be transferred because the number is not allowed by your carrier. Contact your carrier to unlock this device. I was told we would be able to keep our…
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Acct Provisioned Wrong or Something
I'm a new Verizon customer and am hoping to find some help resolving ongoing issues with my new service. I recently purchased the iPhone 15 Pro Max directly from Verizon, but my experience has been frustrating so far. Right from the start, during the initial activation call, I was repeatedly told my device was SIM locked…
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Acct Provisioned Wrong or Something
Hi Verizon Community, I'm a new Verizon customer and am hoping to find some help resolving ongoing issues with my new service. I recently purchased the iPhone 15 Pro Max directly from Verizon, but my experience has been frustrating so far. Right from the start, during the initial activation call, I was repeatedly told my…
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Activating a New line
I ordered a new line of service on my account. It would be my 8th line with home internet. It had been the worst experience ever. I do not recommend this service to anyone.