Account Activation
Family plan issues
I am in a family plan with my friend’s family. However, yesterday, my friend went to the Verizon store to get a new phone for his son, and unfortunately, the Verizon agent activated the new phone with my number. They couldn’t fix it when we found out because the store was closed, but they’ll go today. My question is, will…
Wireless Number Can't Link to Account
I have had issues beyond issues since switching over the weekend. The latest is I can't get my phone number to link to the verizon app so I can't set up autopay, see my account docs or anything. And online chat just loops. Does anyone know how to fix this?
recent order cancelled due to wrong identity info
i recently tried to open an account and got sent a email saying it needed more info for my order so i sent all of what was asked. About an hour after that email i get another saying my info could not be verified and they cancelled my order. i then called the fraud department who where extremely rude and ran me through…
Reactivate Suspended Line
I suspended my service for a military deployment and need to reactivate it. I can't log into MyVerizon to do this, because it requires entering a code sent via text message, which I can't receive...because the line is suspended. Can someone help me reactivate the suspended line?
Trying to Reactivate Account
I suspended my service temporarily due to a military deployment. I'm' ready to reactivate the service, but I can't log into MyVerizon because it requires verification with a code sent via text message, which I can't receive because the phone line is suspended. Verizon support responded to my last message by sending me a…
Verify address
Hey, I’m trying to upload documents to verify my address but I don’t have a utility bill for mortgage statement in my name. Is there any other document I can upload instead ?
Mobile account
How do I find my mobile account on my Verizon
Can't see my mobile account on my Fios
How do I see my mobile account?
Unable to see or link phone lines to account
A couple weeks ago, I experienced issues logging into my account. When I tried to reset my password, the MFA prompt was sent to my daughter's watch, not my phone. I tried that twice and ended up locking the account for 24 hours. I called Support and they advised me to go in to the Verizon corporate store. I went in and…
Linking Services and Account...impossible
Three weeks ago, I called to set up a 5g Home Internet Account. That first day, they were unable to do it because I had put a freeze on my credit info due to identify theft that I was just notified about the day before. I called again the next day after my credit info was unfrozen. The lady I spoke to sold me extra…
Pro On the Go is. No Go
Do not use the pro on the go options. In my case the pro on the go person never showed up on the time frame they said they were going to be here between 5-7pm, they actually never showed up. No number to call or reach out to just a link to track it. Try tracking it on the website and on Verizon's website it says "pending…
Identity Verification
Couple weeks ago, applied for services. Got to the identity verification part. Identity verification was not processed. Fraud department stated I gave incorrect information and could not get service EVER! Still upset. I had initially cancelled service with US Cellular to switch to Verizon. Couldn't get my old number back…
Identity verification
I went through the process of starting a new line today, I got the phone and deal I wanted, and then my order was canceled because my identity could not be verified. I called customer service and they were not allowed to tell me why. I submitted photos of my drivers license which has all of the same information except my…
New Account - Continued Errors when trying to find my new account
I ordered two phones Wednesday before Thanksgiving, and initially received updated order status emails that same evening that my phones would arrive before 8 p.m. Friday after Thanksgiving. I started a chat to find out if I could get a tracking number, and was told that someone from their "specialized department" would get…
Activation
* So ordered upgrade phone via app. New phone won't flipping activate. Family plan texted codes to family members. Don’t work. How the heck does the company not flipping know what phone they sent to who and not jack up activation until humans are at their desks? If you want people to do stuff online it needs to work.
Unlocking my iPhone
I bought a brandnew iPhone 15 Pro Max from a local shop in Pakistan and checked its financial status was fully paid and device has clean ESN status. I waited for 60 days to get my device unlocked to be used on local networks. I am having discussions with verizon messenger for two days but they did not give me a proper…
Cannot Link Phone Number
Recently transferred my line off my ex's account due to divorce. Whenever I attempt to link my phone number I get error message that the phone number cannot be linked.
Customer service agent
I am writing to express my deep dissatisfaction with the service I received from Verizon's customer support, both online and in-store, during the process of setting up a new family plan on 21st May. Initially, my account was successfully activated, and I had internet access for a short period. However, my account was…
Account issues
I'm having multiple problems, my invoice that came with my phone states that the subtotal was $799 but it was meant to be a charge added to my monthly plan instead, then the new phone number for the phone doesn't exist in their records, then my eSim won't connect, and I cannot connect my phone to my account through the new…
Wrong email when setting up service
I went through the process of transfering my phone service from another carrier to Verizon today. And i entered the wrong email address on the order. So im unable to register the account.
iPhone 13 Pro Max not unlocked after 60 days
Odd situation here. I purchased a brand new unlocked iPhone 13 Pro Max about 3 months ago. I activated it on Verizon Wireless on April 6th, 2024. About 7-10 days later, we decided to transfer to another carrier (Consumer Cellular). We also transferred that phone number over to Consumer Cellular as well. I realized I had…
Benefits of Switching from personal to business account
Ok heres the scenario: Last year, I started to lease to own a truck through the company i drive for .(truck driver - owner operator basically) I just recently got my EIN to build my business credit even though I have three years left on my lease before ill own it. Anyways, the thing is, is that i want to move towards…
Need new sim
Sim for phone number ***** no longer works. I need a new SIM sent to the home address on file. I cannot login to order a SIM because it uses the same #to verify. Please help.
Responsible for a sub accounts bill?
Someone had a "sub account". They asked me to cancel it, knowing they would get stuck with the remainder of what's due on the phone. At first I talked to a live chat Verizon agent and they said I would have to pay for it.. Then I called and the person over the phone assured me that it would not be my responsibility. So I…
30 day free trial
The app keeps directing me here. I’m trying to sign up for the 30 day free trial
Unable to verify my identity after soft credit, putting order and after porting number
Verizon can't verify my identity when I tried to switch from T-Mobile about a week ago 04/28/2024. My credit application was approved with Verizon and once we processed the order and STARTED porting the number, I provided my TMobile account number and transfer pin then was told my identity could not be validated. Insane…
Unable to verify my identity
I decided to switch my service from tmobile to verizon and its been a nightmare. The link they use to verify you is worthless. Ive uploaded multiple times and it still keeps cancelling my application. Theres no option to email or fax in documents. Calling and talking to a actual human in the fraud department doesnt help…
Pro on the go service
I can not get the pro on the go option at check out. We have selected the Verizon multi device insurance which say this is an option but at check out I only see free 2 day shipping or next day for 12.99 we need the pro on the go to help us set up
Wonderful customer service
I don’t see a great way to provide feedback on an amazing Verizon employee so trying this. April in the Port Department was incredible. She patiently helped us get my in-laws phones successfully activated after we first received incorrect information from the first Verizon rep we spoke with. This was quite the feat as they…
Activation of Phones
Has anyone else gone through the wringer trying to get there numbers ported over and phones activated? I have gone round and round trying to get our numbers ported in and transferred over. We had the transfer pins from our previous carrier when I ordered the phones (who was Total by Verizon, so owned by the same company…