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Identity verification
I went through the process of starting a new line today, I got the phone and deal I wanted, and then my order was canceled because my identity could not be verified. I called customer service and they were not allowed to tell me why. I submitted photos of my drivers license which has all of the same information except my…
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New Account - Continued Errors when trying to find my new account
I ordered two phones Wednesday before Thanksgiving, and initially received updated order status emails that same evening that my phones would arrive before 8 p.m. Friday after Thanksgiving. I started a chat to find out if I could get a tracking number, and was told that someone from their "specialized department" would get…
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Activation
* So ordered upgrade phone via app. New phone won't flipping activate. Family plan texted codes to family members. Don’t work. How the heck does the company not flipping know what phone they sent to who and not jack up activation until humans are at their desks? If you want people to do stuff online it needs to work.
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Unlocking my iPhone
I bought a brandnew iPhone 15 Pro Max from a local shop in Pakistan and checked its financial status was fully paid and device has clean ESN status. I waited for 60 days to get my device unlocked to be used on local networks. I am having discussions with verizon messenger for two days but they did not give me a proper…
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Cannot Link Phone Number
Recently transferred my line off my ex's account due to divorce. Whenever I attempt to link my phone number I get error message that the phone number cannot be linked.
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Customer service agent
I am writing to express my deep dissatisfaction with the service I received from Verizon's customer support, both online and in-store, during the process of setting up a new family plan on 21st May. Initially, my account was successfully activated, and I had internet access for a short period. However, my account was…
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Account issues
I'm having multiple problems, my invoice that came with my phone states that the subtotal was $799 but it was meant to be a charge added to my monthly plan instead, then the new phone number for the phone doesn't exist in their records, then my eSim won't connect, and I cannot connect my phone to my account through the new…
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Wrong email when setting up service
I went through the process of transfering my phone service from another carrier to Verizon today. And i entered the wrong email address on the order. So im unable to register the account.
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iPhone 13 Pro Max not unlocked after 60 days
Odd situation here. I purchased a brand new unlocked iPhone 13 Pro Max about 3 months ago. I activated it on Verizon Wireless on April 6th, 2024. About 7-10 days later, we decided to transfer to another carrier (Consumer Cellular). We also transferred that phone number over to Consumer Cellular as well. I realized I had…
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Benefits of Switching from personal to business account
Ok heres the scenario: Last year, I started to lease to own a truck through the company i drive for .(truck driver - owner operator basically) I just recently got my EIN to build my business credit even though I have three years left on my lease before ill own it. Anyways, the thing is, is that i want to move towards…
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Need new sim
Sim for phone number ***** no longer works. I need a new SIM sent to the home address on file. I cannot login to order a SIM because it uses the same #to verify. Please help.
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Responsible for a sub accounts bill?
Someone had a "sub account". They asked me to cancel it, knowing they would get stuck with the remainder of what's due on the phone. At first I talked to a live chat Verizon agent and they said I would have to pay for it.. Then I called and the person over the phone assured me that it would not be my responsibility. So I…
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30 day free trial
The app keeps directing me here. I’m trying to sign up for the 30 day free trial
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Unable to verify my identity after soft credit, putting order and after porting number
Verizon can't verify my identity when I tried to switch from T-Mobile about a week ago 04/28/2024. My credit application was approved with Verizon and once we processed the order and STARTED porting the number, I provided my TMobile account number and transfer pin then was told my identity could not be validated. Insane…
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Unable to verify my identity
I decided to switch my service from tmobile to verizon and its been a nightmare. The link they use to verify you is worthless. Ive uploaded multiple times and it still keeps cancelling my application. Theres no option to email or fax in documents. Calling and talking to a actual human in the fraud department doesnt help…
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Pro on the go service
I can not get the pro on the go option at check out. We have selected the Verizon multi device insurance which say this is an option but at check out I only see free 2 day shipping or next day for 12.99 we need the pro on the go to help us set up
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Wonderful customer service
I don’t see a great way to provide feedback on an amazing Verizon employee so trying this. April in the Port Department was incredible. She patiently helped us get my in-laws phones successfully activated after we first received incorrect information from the first Verizon rep we spoke with. This was quite the feat as they…
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Activation of Phones
Has anyone else gone through the wringer trying to get there numbers ported over and phones activated? I have gone round and round trying to get our numbers ported in and transferred over. We had the transfer pins from our previous carrier when I ordered the phones (who was Total by Verizon, so owned by the same company…
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iPhones
I want to Thank Steven and Dre at the Needham , MA. store . Steven helped me with my daughter’s iPhone. Also with my husband new credit card. Steven gave me his phone number so if I had trouble I could text him. Which I did Today I went in with my son to setup his new iPhone. Steven was out of the store. That is when Dre…
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porting issue
My phone number has not ported over to Verizon from Consumer Cellular. And the Verizon Port Center rep said it should have by 11 pm last night - she delayed it until then because if it were any earlier, CC would shut down my phone. Well, I do not have service now on my old phone or my new one. I can't call Verizon for help…
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ID Verification
I completed the documents process test , and hadn’t heard from any one. I called customer service to find out my order was being cancelled but the agent couldn’t explain why. I am totally lost, am I not eligible for services? And why are t they able to tell me what they couldn’t validate, so I could rectify it? Help!
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Transferred IPhone but not service
It’s been three hours since I transferred my services to Verizon from my old carrier. My iPhone is a 15 max pro dual eSIM. I don’t have any physical Sim cards slot. I already deleted all the eSims. I don’t have the Verizon eSIM. I tried to use the troubleshooting site that has the QR code. But it says that that QR code is…
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Verizon Denying Unlocking Request
To all Verizon customers, I have been with Verizon my entire life. But today, I fear that this relationship has come to an end. I purchased a brand new iPhone and Verizon is refusing to unlock my phone. This is a violation of FCC rules and regulations. The new iPhone is fully paid off and I was the one to unseal the box so…
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Unable to access My Verizon due to "the information you entered doesn't match our records."
It's the title. I tried to sign in to My Verizon, but I don't remember my password. Then I used the 'forgot password' option to reset it. It asked me to enter my zipcode, and I entered the zipcode I provided when I registered this number (which I'm 100% sure is correct), but it still showed "the information you entered…
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Account pin
How do I get my account pin when never given one
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Frustrated experience from a new customer
I recently decided to transfer my cell phone service from other provider to verizon. While during chatting, an agent told me that I can transfer my phone numbers and rest assured me I don't have to deal with my old provider. He said ONCE the phones are activated in their end, the service will automatically terminated with…
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Bought a new phone and switched to Verizon and now my phone is stuck in SOS mode
Just switched over to Verizon from Xfinity and now both of phone have been stuck in SOS mode after transferring my number over to Verizon. Went through the process of porting it from Xfinity to Verizon with an agent over the phone while I was at the Verizon store being assisted by someone there and still nothing has…
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Fraud is preventing me from opening new account
I never had verizon in over 10 years and recently i tried to open an account. Gave them all my info and was rejected and they wont even tell me why and the corporate store dont even know why. I gave them All my info and proof of address and cant open an account at all. its like being told I am not me and sad that they cant…
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Can’t activate iPhone 15. Unable to transfer number from iPhone 12. Spent 7 hours on phone with tech support and now both phones are unusable.
Spent 7 hours on phone with tech support now old phone and new phone are unusable. Tech promised to call next day with solutions. She never called. I need help!
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Phone wont power on, can't authenticate account.
Would really like to simply order a new phone or even see what my options are but I can't do a single thing without the activation code being sent to a phone I have no access to. Chat support? Gotta log into that too. It's ridiculous that I have to post to a forum to get something done that could be a chat request.