Apple
2024 Dropped Calls
Our calls started dropping 6 months ago. After we bought a new IPhone 14 and a iPhone 13. We have 2 - 4G extenders that are working. Call drop periodically and also when making calls (or receiving calls) the person can’t hear us talking for the initial 4-10 seconds. I’ve called and spoken to Tech Support 3x but it still…
IMEI and Shared Accounts
I've transferred iPhone 8 to 11 PRO MAX successfully regarding contents, texting, calling on my shared account but the Iphone 8 IMEI # still shows and no 11 PRO MAX on my shared devices. Please advise.
Accuracy of call log and message log
So I’m looking at my sons phone and who he’s been contacting I want to know how accurate the call logs are when you look into your usage or Bill overview are they 100% accurate with when a phone call was made where was made from and if it was an incoming or outgoing, call, My concern is he’s lying to me that he doesn’t…
Verizon Cancelled my IPhone 16 Pro Max order
I’m incredibly frustrated right now. I pre-ordered the iPhone 16 pro max on September 14th, I did an early upgrade through the app and paid with Apple Pay. I had an estimated delivery date of October 11 (which was completely fine by me). Yesterday, I get notified by my bank (not even Verizon) that the payment declined. I…
iPhone from another carrier came up as fraudulent
Hello Verizon Support, I'm reaching out with a serious issue that needs immediate attention. I recently tried to upgrade my iPhone XR, which I've been using for years without any problems. This iPhone was originally provided to me through T-Mobile's Assurance Plan after my previous XR broke. To my shock, I was informed…
How to keep a record of all interactions on work phone, internal and with clients?
I have been appointed to implement a solution to keep a record of all interactions, texts and calls, on the work phones provided by the company to employees in field/remote. All devices are Apple. I have looked into Apple Business Manager and different MDMs', had a few demos as well. But they all are limited to app…
Added a new line to plan, when hubby texts me it sends to myself, him, and the new line
We added a line to our plan and activated the phone Saturday. No issues. Tuesday at 5pm, my husband texted me and it came through as a text from his number (contact name removed) the new lines number and to me. It says “[phone number removed per the Verizon Terms of Service], to you, [phone number removed per the Verizon…
Cannot update payment
So I preordered the iPhone 16 pro max. 2 of them. Well the money came out in the am. Last night the money was returned and it says I have to upgrade my payment. Well the link has the orange message of death and I cannot upgrade the payment… I’m waiting for someone to call back but I’m gonna be pretty upset if I don’t get…
Issue NEVER solved/Unable to transfer esim
I have been having trouble transfering my physical sim card from iPhone 12 pro to esim for iPhone 16 pro. I have made 4 phone calls in total and went in store twice and it never got resolved. Last phone call the tech support said they have filed an IT ticket and will give me a call back within 24 hours, and it never…
Stuck in SOS mode
My phone is stuck in SOS mode and no matter what I try it won’t go back to 5G so I can’t make a call! Does anyone have any information about what’s going on?
Need Esim
Network was messing up severely, thought it was a corrupted esim so I deleted the one on phone. Now I Cannot find away to get another one. All QR codes on website say expired. Can't call in due to no esim. Can't even log in to account because that requires a code to be sent to phone.
No service
Can not even use the web to contact Verizon!! What is going on?? I had some important calls to make today including my medication and I am not able to!!! Help!!
iphone cannot send messages to andriods (SMS)
At first this issue was intermittent but now I cannot successfully send anything to an android/non-iPhone user (SMS). It just tells me "! not delivered" every time. It does not matter if I am over WIFI or have full bars of service. I have double checked to make sure that the service is not toggled off in the my Verizon app…
iPhone 16 pro delayed
I ordered my iPhone 16 pro on Saturday 9/28 for a day or two it said it would be shipped on 10/11 but now it says it will be shipped 9/30 but it’s October 1st. So I’m confused. There are also a lot of reviews about Verizon being bad about when the phone will actually be delivered and now I’m worried as I’m going out of…
Issues with a second number
I am regretting that I bought the new service to add a second number. I started to receive tons of calls from various numbers. Turns out the number Verizon Offered was a number for an existing business. I had to chat with an agent to change the number as app didn’t have the option. I can’t stop getting the soliciting calls…
Europe spare iphone
I'm going to Europe with the Verizon International Plan. If I carry a spare blank US iPhone with me and my primary US iPhone is stolen will I be able to activate the spare US iPhone on to my US Verizon account plan while in Europe?
Verizon FaceTime Charges
Verizon Money Grab : FaceTime So after reading the terms I decided to give a more simple approach here and provide other information to other parties. If you are concerned that Verizon will charge you on FaceTime calls, you will be faced with a lot of corporate sidestepping, but the answer is yes. It’s deeper issues than…
iPhone 15 pro not working correctly
My phone I bought 2 months ago it not working correctly the email is not loading it is glitching and I need my phone for work and the only guarantee I have is paying $800 and try to trade it in for a different kind of phone. I think iPhone has gotten really bad. I have had Verizone for 20 yrs . And I have 5 family members…
Transfer Of Service
Absolutely do not understand why Verizon is having such difficulty in transferring ownership/service from my deceased mother's name to mine and my account - I have done all the steps and the status shows as going the opposite way - into her name - which it already is - I have been paying the bill on time and these people…
Trade in value promised was not honored
I was promised $800 trade in for my iPhone 11 when I pre-ordered iPhone 14 Pro in Verizon store. The ONLY reason I decided to upgrade now was because the gentleman who helped me ran the numbers so that I would know how my bill would be affected - $800 trade in would result in $22 monthly credits for 36 months = $5 increase…
How to get records of face time calls
#facetime @taylornotswift22 #iphone13 @taylornotswift22 #phone
iPhone 16 Pro Max Pre-Order
Never Again. Huge mistake walk into an apple store or Apple store online and buy. Don’t make this mistake people. no one will answer your questions about your order. They’ll just tell you to cancel it. Verizon doesn’t deserve our business they’ll never earn it.
Unable to Transfer Phone Number
I bought a new iPhone 16 yesterday. When I tried to transfer the data and phone number the transfer was interrupted. When I tried again the iPhone 16 said 'Unable to Transfer Phone Number' I went into my settings and deleted the eSim and made another attempt. Same problem. It seems all of my data from the old phone was…
Confusion
To Whom It May Concern, i am writing to formally request immediate resolution regarding a series of serious issues with my Verizon account. Since switching to Verizon from AT&T in April 2024, my experience has been overwhelmingly negative and mentally exhausting. Below is a summary of the problems I have encountered: 1.…
No service
I have no service right now! Its so infuriating when this happens! Its happened at work and at home but the majority of it at work and i cant even connect online to chat with someone. Service doesnt return until like after 4 hours!
NFL SUNDAY TICKET
I recently bought a phone and plan through verizon, as a part of my package I was given free NFL Sunday ticket. This is false advertisement. I have tried to access this for the past month and a half. I have gone to verizon multiple times and it has yet to be resolved. It is just an email that needs to be sent to me. This…
Ashurion
I had Ashurion 2 appts they did not show for either! I wanted a store there was none available . I waited 2 weeks for this appt no call no text no show. Verizon this is unacceptable! 4 hours! I have been sitting here for 2 appts on a Saturday . I have been paying insurence for years and never used it. You would think…
Want a iphone
Interested in a new iPhone
eSim doesn't activate for brand new device from Verizon
In the process of moving from TMobile to Verizon. Bought 2 phones. One activated properly. In the other it keeps saying sim is locked. Contacted verizon and after multiple levels of agents they sent some push activation and that disconnected from old phone from TMobile but didn't activate my new phone. So now i'm without a…
iOS 18 Field Test Missing Info
Hello All, RF nerd here. iOS field test with nerd stats seems to be greatly reduced on iOS 18. I now only get band and bandwidth. Before I was seeing everything I wanted. PCI, RSRP, RSRQ, RACH info etc. Now it’s all gone. Probably entirely unsupported by Verizon but, figured I’d ask if anyone here knew if they’d be back?…