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Customer aService
Customer for 14 years. Beyond disgusted with verizon. Switching over. Parts of the the town I live in has poor cellular coverage. Called and spoke to 4 different people as kept on being connected to a different agent. The last person who spoke to me for 50 minutes told me i would have to pay 150 for a network booster. Mind…
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Two-factor authentication with out phone to log in
I am trying to file a claim for a broken phone and need information from my account. Is there an alternative way to log in without phone?
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Call filter plus blocking
Is there a way to block all calls from a specific carrier? Neutral Tandem is 100% robo/spam calls using spoofed numbers. If I could block that carrier, it would eliminate easily 80% of my unwanted traffic.
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Verizon antagonist
Remove the Verizon antagonist allow 0 to get an agent 24 by 7. Fix chat. Do not force callbacks. Fix double billing issues. Fix chat Hire fro United States. Never text on the middle is night with garbage marketing messages. Fix Verizon to Amazon api. Fix call drops and sos mode. Stop telling folks to reset their folks.…
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Keeps going in SOS mode
For the past several months for a couple days out of the month my iPhone 13 Pro and iPad keep going in and out of SOS mode and I am over it!!!!! Nothing is wrong with either device, both are totally up to date on updates… I any other time have 5G uw signal…. When it happens I either have to turn the devices off and on…
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Verizon Saturday Delivery Mishap
On Friday 7/26 early morning, used my early upgrade to order an iPhone 15 pro. I had the option to pay $19.99 for delivery by Saturday 7/27 so I did that. I didn’t want to risk not being home to sign for the delivery because I work weekdays so Saturday made sense if I ordered and had it delivered. I received tracking info…
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Blacklisted by verizon
i am having same problem i bought from Facebook market place it was brand new and unlocked. It worked fine, We went to vacation out side of US for 3 months since we return the phone wont work , i called your coustmer support for more than 50 times and explain everything they didnt help me and i went to your store multiple…
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Phone calls taking forever to connect
Sometime it can take up to 3 minutes for an out going call to connect. It does not seem to matter how many bars I have or where I am. I have cleared my call history, upgraded my phone (today) and still the same problem. Also incoming calls have the same issue (take minutes before I can hear the caller). Help!
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someone blacklisted my phone
I don't quite understand why, but Verizon has placed my IMEI number on a global blacklist. That means that no SIM card will work with the phone. After some investigation, it seems that only Verizon is able to remove my phone from this list. But here's the frustrating part, Verizon customer service won't talk to me since…
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Everything will be OK, sir
Once upon a time, there was a Verizon customer who was told he could get an early, free upgrade to a brand-new iPhone 15. Now, this customer was more of an Android kind of guy, but he hadn’t quite mentioned this to his wife. So, in her infinite wisdom and loving spirit, she decided to surprise him with the iPhone upgrade.…
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New Phone Promotion Not Showing Up
I bought a new Pixel 8 Pro on June 9. I accepted a $0.00 monthly promotion for 36 months to place the order. That promotion did not show up on my account. I was told to wait until the phone shipped (it was on backorder) to see if the promotion showed up. It did not. To protect myself, I took screenshots of the ordering…
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Iphone 15 pro warranty
I recently just cracked my iphone 15 pro screen, i had it for just over 6 months. I was wondering if the 1 year warranty would include repairs on my screen.
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Sms issues, group texts, photos
I'm ready to leave Verizon. It's been months that I've not been able to send photos, group texts, sometimes even regular texts don't work. They just sit and that dam circle won't go away then it errors out. It's happening for every member of my family. It's extremely frustrating. We have tried a local store but it's under…
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iPhone 14 shows 5 outstanding calls but there aren't any
Phone icon shows 5 outstanding calls, up from 2 a few days ago. But there aren't any calls. And there aren't any voicemailbox calls since late May. What's up? Is it a result of the Crowdstrike Windows software outage of last week?
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Phone sent back but no credit applied
T-Mobile was having a promotion where I could receive a free phone upgrade for no additional cost and an iPad and Apple Watch for the cost of the subscription. I mailed my old phone back and they received it. I called customer service three times over 4 months. Each time they assured me I’d see the $420 returned phone…
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I phone 3 cannot get out of SOS only mode
I have an iphone 13 and it randomly went into SOS Only mode and I am unable to make or receive calls or texts. I tried resetting the network settings and several other troubleshooting suggestions and nothing is working. The only thing occurring simultaneously with this has been pop up saying "No SIM card detected." When I…
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Change account pin
I can not call on my iPhone says my texting still works so what’s wrong
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Wi-Fi Calling
Please change the wi-calling protocols to automatically switch to any trusted network I am connected to. Or make that an option. We have maybe two bars depending on where we are in the house. Unless we switch to Airplane mode, we cannot have a call without being dropped. Then we have to turn off Airplane mode when we leave…
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Item out of stock
Every time I try to upgrade to iPhone 15 or the pro or plus or max. It always says item out of stock. But if I change the color then my monthly payments goes away and it wants full retail price. I have had my iPhone 13 for over a year and it’s paid off. It tells me my device is 100% upgradable. I don’t understand why it’s…
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Signal boost
Help. We live in a rural area, and ability to make and receive calls is frustrating. Is there any way to boost the signal we get for our home? I do not want to spend tons of money, as the mobile service is already expensive.
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Verizon has so much power to lock anyone's phone without permission!
A few months ago, I bought a mobile phone with full payment, at the beginning, everything was normal, but one day, my phone had no signal, I consulted the dealer, and the dealer asked me to ask Apple for help, so I went to consult Apple customer service again, and then Apple customer service told me that my phone was…
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Verizon Billing vs Asurion
Verizon encourages and promotes Asurion insurance for the purchase of equipment they sell. I have had this insurance for many years. In a recent problem with a dead battery on my 2 year old phone, I was told by my local Verizon rep that it was best for me to file an insurance claim than to purchase a new phone battery. I…
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Where to file complaint
Is there an email or address to file a complaint against a Verizon supervisor?
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two numbers, one phone
Upgraded plan today. Got 15 pro max set up with primary and secondary numbers. Given instructions to turn off “find my” locator on old phone once on my home wi-if then delete everything, remove SIM card and ship back. Simple, they said. No worries, they said. BIG PROBLEM!! New phone now only recognizes “secondary” number.…
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My calls are randomly muted
Both my wife’s in my calls are randomly muted. The collar on the other end cannot hear us and will hang up. It’s as if something is using the microphone besides the phone app. We have an extender. It happens on Wi-Fi or on cellular only.
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Lock
Hy please help me i bought iphone 15 pro max few days ago from someone and its is locked from verizon and blacklisted . How can i fix it .
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can receive but not send @verizon.net emails
my verizon.net inbox emails kept vanishing, yesterday I could see back to June 26th, today back to June 27 only. This pertains to iphone mail app and the AOL website mail inbox. The laptop inbox is not affected, except once, last year, a thirteen months period 2022-2023 was gone. Since this vanishing problem started last…
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SIM Unlock - Still locked after almost a year
Hello! So I’m trying to add a second non-VZW sim to my 15 Pro Max and despite having purchased this phone from Verizon at launch last year, my sim is still locked. From what I can tell, the policy is 60 days unless your account is in some kind of negative state or the phone is marked stolen, otherwise, it should have…
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Remove stuff from private and put then we’re people can see them
How can I move some pictures from private back to were people can see them
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iPhone spontaneously factory reset and now don't have cellular data
I woke up this morning to my phone appearing to have factory reset. I re-activated via an iCloud back up, but can't re-activate my cellular data on the device. I'm prompted with the option to "transfer from nearby iPhone" or "use QR Code". I reached out to apple, without success. But I can't reach out to Verizon because…