Apple
Travel Pass
My arrived in London today and all is has is issues with his travel pass. He can't text anyone and none of his apps work. He tried restarting his phone and resetting his "network settings". Worked for 5 minutes. He needs access to this service and has no clue how to fix it. I would hate to pay for a service that doesn't…
Not Receiving Short Code SMS
I switched from AT&T to Verizon yesterday and have not been able to receive the verification codes from my apps that require a two-step verification process so I am locked out of my accounts. I have restarted my phone several times along with the network settings. I am still not receiving verification codes from my apps…
System services - messaging services - what is this?
Can anyone tell me what this means? If I go to Settings>Cellular>System Services>Messaging Services What is that? Is this for iMessage, regular text messages, or??
Want to throw my phone in the water
I keep on losing my internet,almost when I leave my house. It hasn’t just happen once it has happened a dozen times.
Current Usage Not Available
Hello, For 5 days now, I've been unable to view my current usage on any of the platforms - desktop, app or mobile website. It will show previous usage, but nothing current and I need it for work. Can someone explain this to me? Will this be fixed?
Bad phone service
The last couple of weeks my phone has had terrible service. It loads slowly and lags a lot. What can I do to maybe update the towers or something?
Music downloads
When I cancel Apple Music subscription will I still have the music I downloaded?
Android to Apple
Hello! I started with an apple 13 pro then decided to try the android pixel 8. After two months I decided to switch back to my apple 13 pro. I also decided to do the service swap myself from the Verizon app. Initially the transfer back to my iPhone seemed like it was going as it should (it had me transfer all my things…
$200 gift card
On 04/05/23 I switch 3 lines from T-Mobile to Verizon. There was a deal to recieve $200 gift card if I pick iPhone 14plus with $5 monthly payment if I complete my order online. Now almost a year went by and I didn’t recieve any gift cards and can’t get any help from customer support because they can’t see that there was…
SOS mode
My phone is stuck in SOS mode, so I cannot contact Verizon to help me. What can I do about this?
Selling an out of stock phone
so i ordered a cert refurb Iphone12 on the phone with a rep. everything went smoothly, was assured it would be here 2-5 days. sent me a link to sign all documents etc... after 4 days no update, called in...after an hour with the level 1 rep they sent me to another higher up (i assume) to be told I hadn't signed the…
Unwanted email address
How do I remove unwanted i cloud account from my iPhone 13
Iphone 14 Plus vs 15 Pro
Is this upgrade worth it?
Verizon charging me for a phone I returned
In January, I upgraded my phone from an iPhone 7 Plus to an iPhone 13 Mini. I entered into an agreement to get a $350 credit for returning my old device. I shipped it off and received a confirmation from UPS that it arrived at the end of January. But, no credit appeared back on my bill. I called and they say they haven't…
Paid bill in full and clicked the reconnect button on both the app and website, but my devices are still suspended. How do I fix this?
I unfortunately was late on my bill and was finally able to pay it to reconnect my services. I paid the entire bill off, received a text message stating that my wireless services have been restored. However, for 2 days now, I still cannot call out, receive text messages from non-apple phones, etc. I've been on the app and…
What emergency address to use for iphone wifi calling?
Hi! My Aunt is visiting our house and our house needs wifi calling turned on because we have bad cellular reception. My Aunt has an iphone and I am going to turn on wifi calling for her. My question is, what do I put in the emergency address section? Should I put her personal house address or our house address where she is…
Can’t get verification code
Ever since I changed my phone number I have been unable to log into my own account holder account since it transferred to my Apple Watch. I have been trying to upgrade my phone and it seems that I can’t because I am not the “Account Holder” and when I do try to login into that account it sends me Verification Codes to the…
Has anyone had their rebate taken away because Verizon said they didn’t receive your devices?
I switched over from Tmobile back in December. I returned all three devices before the deadline. I initially received 600.00 rebate. When it was time for me to make a payment I noticed my 600.00 rebates were revoked. I was going to apply that to my bill. I’ve been given nothing but a run around. I did my part. So I’m now…
New phone
I am a new Verizon member and bought a new phone online setup payments for it picked it up had issues activating for days now it’s finally working but when I look at bill and my own it doesn’t show the phone being payed for jus unlimited and Disney+ I’m 20 years old jus starting credit and I don’t want it to affect my…
Can settings be locked
I have an iPhone 14 pro max and need to know if there is a way to lock/password protect the settings on the phone. The user (my teenager) keeps changing the settings - turning on iMessage, FaceTime, etc. Turned off location sharing and removed the Find My app several times. They have changed settings so data use doesn’t…
IPhone 14 Pro Screen burning near the speakers
I have a 14 Pro since June 29th 2023. I've recently noticed what looks like my Screen Protector lifting up BUT it's NOT ! The Phone Screen appears what looks like the circuitry in the shape of a "balloon" coming from the edge of the screen ( just above the speaker to the right of the lightning link Port) I know it's in the…
Poor service
I am a new customer than a month as I type this I am currently on hold for over 1 hour with tech support I have one bar and when my cable went out last week I had no phone service you see my phone will only operate off WiFi Verizon towers are garbage I was promised at no charge extender that will help this never received…
iPhone 15 Pro, iPad, and Apple Watch SE Deal Issues
Wondering if anyone else has had issues with obtaining this deal. I'm well aware of Verizon's practices but this was a particularly bad example. I've now spoken to 3 different sales advisors and gotten different estimates each time for this "deal." The first advisor claimed that I could upgrade my current phone for free,…
Verizon Trade In Credit and Promotions not being honored
We recently switched our T-Mobile 4-line account to Verizon Business due to the promotional specials available. Trade-in any old iphone in any condition for $1000 credit over 36 months and $200 bill credit per line ported from another provider. To-date I have spoken to 6 customer service representatives about the missing…
Wifi and bluetooth
My Wifi and Bluetooth have turned off. I am unable to turn them back on.
Phone number change and iCloud family sharing
Hi, I’m part of an iCloud family sharing with my immediate family but I’ve recently moved away. I’d like to change my phone number and I was wondering how that would affect my iCloud family sharing? Will my access to all the family sharing features be revoked? Will I need to rejoin? In all, how would changing my phone…
No Service / SOS ONLY
I am suddenly getting no reception at home and I can't make or receive calls. Phone says SOS only or switches to 1 bar but still won't allow me to make/receive calls. I've never had service issues this bad before. The lucky times I do get a call in, service gets cut off. I was chatting with Verizon who told me I had to go…
Customer service
Lisa from customer service is amazing and quick with responding and very professional hands down the best customer service I’ve had in awhile
Apple Music not working on new phone
I traded in my Galaxy 21 for a 24+ last week. I have been on the phone with Apple and tech support for the past 3 days. The store said they cannot help me and Apple said my account is fine on their end. When I attempt to log in it says "This account is using another ID". My husband told me that when I bought my new phone…
Verizon Discounts
Verizon took off my $50 nursing discount after I called multiple times to try and update my proof that I was still a nurse. . I had trouble with my idme account and they would not take off the $50 charge until the following month . My profession never changed and neither should my discount . First time I was disappointed…