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Has anyone had their rebate taken away because Verizon said they didn’t receive your devices?
I switched over from Tmobile back in December. I returned all three devices before the deadline. I initially received 600.00 rebate. When it was time for me to make a payment I noticed my 600.00 rebates were revoked. I was going to apply that to my bill. I’ve been given nothing but a run around. I did my part. So I’m now…
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New phone
I am a new Verizon member and bought a new phone online setup payments for it picked it up had issues activating for days now it’s finally working but when I look at bill and my own it doesn’t show the phone being payed for jus unlimited and Disney+ I’m 20 years old jus starting credit and I don’t want it to affect my…
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Can settings be locked
I have an iPhone 14 pro max and need to know if there is a way to lock/password protect the settings on the phone. The user (my teenager) keeps changing the settings - turning on iMessage, FaceTime, etc. Turned off location sharing and removed the Find My app several times. They have changed settings so data use doesn’t…
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IPhone 14 Pro Screen burning near the speakers
I have a 14 Pro since June 29th 2023. I've recently noticed what looks like my Screen Protector lifting up BUT it's NOT ! The Phone Screen appears what looks like the circuitry in the shape of a "balloon" coming from the edge of the screen ( just above the speaker to the right of the lightning link Port) I know it's in the…
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Poor service
I am a new customer than a month as I type this I am currently on hold for over 1 hour with tech support I have one bar and when my cable went out last week I had no phone service you see my phone will only operate off WiFi Verizon towers are garbage I was promised at no charge extender that will help this never received…
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iPhone 15 Pro, iPad, and Apple Watch SE Deal Issues
Wondering if anyone else has had issues with obtaining this deal. I'm well aware of Verizon's practices but this was a particularly bad example. I've now spoken to 3 different sales advisors and gotten different estimates each time for this "deal." The first advisor claimed that I could upgrade my current phone for free,…
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Verizon Trade In Credit and Promotions not being honored
We recently switched our T-Mobile 4-line account to Verizon Business due to the promotional specials available. Trade-in any old iphone in any condition for $1000 credit over 36 months and $200 bill credit per line ported from another provider. To-date I have spoken to 6 customer service representatives about the missing…
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Wifi and bluetooth
My Wifi and Bluetooth have turned off. I am unable to turn them back on.
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Phone number change and iCloud family sharing
Hi, I’m part of an iCloud family sharing with my immediate family but I’ve recently moved away. I’d like to change my phone number and I was wondering how that would affect my iCloud family sharing? Will my access to all the family sharing features be revoked? Will I need to rejoin? In all, how would changing my phone…
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No Service / SOS ONLY
I am suddenly getting no reception at home and I can't make or receive calls. Phone says SOS only or switches to 1 bar but still won't allow me to make/receive calls. I've never had service issues this bad before. The lucky times I do get a call in, service gets cut off. I was chatting with Verizon who told me I had to go…
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Customer service
Lisa from customer service is amazing and quick with responding and very professional hands down the best customer service I’ve had in awhile
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Apple Music not working on new phone
I traded in my Galaxy 21 for a 24+ last week. I have been on the phone with Apple and tech support for the past 3 days. The store said they cannot help me and Apple said my account is fine on their end. When I attempt to log in it says "This account is using another ID". My husband told me that when I bought my new phone…
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Verizon Discounts
Verizon took off my $50 nursing discount after I called multiple times to try and update my proof that I was still a nurse. . I had trouble with my idme account and they would not take off the $50 charge until the following month . My profession never changed and neither should my discount . First time I was disappointed…
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iPhone 12 sim failure
Was having issue with physical sim failure so Verizon store upgraded to eSIM last week. Worked fine till visited family in NE. Now getting sim failures after restart. Phone software is up to date.
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Misleading Advertising
I feel like I have been misled from the very beginning of the purchase of my new phones. I received multiple emails touting a free phone if I upgraded to the 13 followed by more emails offering up to an $800 credit. The sales rep said there was a $700 credit promo but since the 2 phones I upgraded weren't fully paid off it…
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iPhone 14 will not send MMS
My new iPhone will not send MMS or pictures. I checked my Verizon settings, turned all iMessage off, and of course the restart and all that...No Luck Does anyone know of a fix? Who breaks this simple feature?
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Recorded new personal greeting, still using older one ...?
I have an iPhone 13 with the latest release of iOS 17. Back in October, I recorded a new personal greeting announcing that I was out on vacation for a week. I've tried several times since then to record a new personal greeting without the vacation message, and although it records and then plays correctly when I listen to…
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No wifi = no internet connection
I’ve had this problem with my iPhone. Everyone on my house has a Verizon wireless phone and connects at the bus stop a block or so away, but me! I trued a few things I saw online and they didn’t work. Can you please help me with this? I have an iPhone as I mentioned before.
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Phone service and representative service
I have been with verizon for less than a month. I've had my phone disconnected twice. At this moment I have no service have to wait till the morning. Due to fraud this has been going on for 3 weeks. I've sat at the store for 3 hours last week they said it was fixed. Now today I have the same issue. Customer service said…
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Get ad free hulu
Get ad free hulu with Disney bundle
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Family sharing
Hi I just got my iPhone 14 yesterday. I’m new to iPhones but I was trying to share the Apple Music with my son who has a iPhone as well( he is autistic so can’t really help me). He didn’t click on the link so today when I checked it had expired . But it shows we share it but he doesn’t have it and I’m lost how to fix it.…
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Can only hear calls on speaker
I haven’t even had this phone for 2 years so not eligible for upgrade unless I pay over $300 but all the sudden I can’t hear any calls unless on speakerphone . Any solutions?
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Where is the saved number??
So I wanted to change my number and “saved” the number I chose because Verizon was having issues. Now that I went back- I can’t find said number?? Where do I look? HELP
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Call Forwarding Includes Texts?
If we set up call forwarding from our iPhone 6 to our new iPhone 15 Pro Max, will only phone calls be forwarded or will text messages also appear on the iPhone 15?
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Mobile Unlocking issue
Hey, I have bough a phone in America, But when I reached my desired country and try to unlock the sim option because it was showing that it is locked. The website I used to unlock the phone give me the error that the phone is stolen and is locked by the Verizon. I am not in America. But I have the phone box each and every…
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Phone goes directly to voicemail
My iphone 12pro max goes directly to voicemail and does not ring
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Complaint, company, manager,
I’m not okay , I’m still suffering, within no way my Freddy Krueger nightmare of 12300 so. with a person 🧍 that I cannot even say manager company store that was July 2023, I’m still struggling with my pain he caused me, how can I file a complaint against him for all the things that he verbally assaulted me with and he did…
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Ring back tones
How can I set up ring back tones on my iPhone 12
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Verizon Return System
My phone was defective so I was sent a new one and given packaging and a tracking label to send the defective phone back. I did so within the required period (phone sent via UPS 1/22/24). Verizon says they never received the phone so I checked the tracking and it shows that the phone was delivered to TMobile in the same…
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Email
I switched from Comcast Wi-Fi in December to Verizon. I can’t get updated mail on my mobile phone since mid January. I do get it on my computer thank goodness. I also can not print anything on my wireless printer. What’s happening here??