Financial Services
Payment arrangement
I have decided to go to t-mobile or another company in July. The only person that has been at all helpful at Verizon over the last 3 months has been Casey from Executive escalations. Every time I call in the agent I speak with either doesn't even understand what I am asking about, or they straight up lie to me about what…
autopayment refund request
Hello, I forgot to cancel my auto payment and went out of states and not planning to return back until august. I didn't + won't be using verizon service and don't want to make a payment when I can't use it. how can i cancel recent payment and get a refund back ?
Getting in Contact with Financial Services
I need to get in contact with financial services. Can i request a call back in the morning?
How to talk to a Financial services Agent in the USA
I was told by Verizon executive escalations to call financial services about my current payment arrangement. I want to talk to some one in the US. The reason for this is, and I mean no disrespect, but the people outside the US never seem to understand what I need to do. They also have given me very bad information in the…
mail fraud
Hi, Someone is using my mailing adress. That person is opening several Verizon accounts from different places in the country ( OK, NJ,..), each time using my mailing adress. I always sent back the mail. writing "do not live here", "return to sender". I would like some help to stop receiving unwanting mail. Thank you.
Verizon Credit Card Rewards Not Calculated Correctly
The reward $$ I receive every month is usually about 40% lower than if I calculate it manually. I called about a year or so ago and got bounced around from Verizon and Synchrony. No one could help me even though they acknowledged that the amounts were off. Does anyone know who I can contact to get this resolved?
on my credit report, and I don't even have Verizon
I'm only aware of it from a notification of new activity, so pulled my credit report and Verizon just reported me for never making a payment on a $1084 purchase in November. Thing is, I'm still rocking an iPhone X has been on autopay with AT&T for years, am single and live alone...only have/need the one line. No purchase…
Collections
I have a past due amount of $811. I am no longer wanting to stay with Verizon and my service has been suspended. I’m not worried about the service as I’m already with another company but I got a letter stating I have to pay the $811 by May 14th or I will be sent to collections. Financially I’m not sure I’ll be able to pay…
Old Collection
Hello, my account was sent to collections around 2019 wrongfully. I was a happy customer with Verizon for almost 2 years but when my time in the military was up and I went home, I did not have service in my home town.. I chatted with customer service about it pleading with him for a solution, he then came back with great…
Order never delivered now collection notice
I had placed an order and paid. It never got delivered. Monthly charges and bills started. Stopped bank payment. Collection notice and credit report. Terrible experience as even credit report is affected. please contact urgently to solve this fraudulent behavior of Verizon
Collections notice on my credit report
A few months ago I checked my credit report and noticed a drop of 167 pts with a collections notice posted by Verizon. Not long after, I received a letter from a collections company claiming that I owe $1,000 + 18% interest for an iPhone I received in 2022. I have never missed a bill, nor been delinquent on any payments,…
I have a company claiming to be a debt collector sending me texts
I went to a Verizon store because the flyer I got in the mail from Verizon TOLD me it had to be done instore. Only of course to find out later from Verizon on the phone that they don’t own that store and claim all those in-person stores are owned by Victra. This matters later on when both will keep passing the buck as the…
Live Agent
Why is it so hard to get a human on the phone? And when you do after waiting for hours, the incompetent person hangs up because you ask to speak with a supervisor. This is unacceptable. She should be fired
I want out
How do I leave Verizon and go to another phone company? Idk how to do it, how to see how much it will cost to leave, etc.
Affordable Connectivity Program
Hi, everyone…I just got an email notifying me that the ACP will be ending after April 2024. This was a big help on my finances, since I live off my social security checks. Is there another similar plan that I can look into, that will help me in paying my bill? I appreciate any advice…
How to escalate an issue due to fraud when customer service calls are giving the run around and not recording my information?
Is there any way to escalate an ongoing issue my significant other has been having with his account? Verizon has still not completely addressed our situation and its becoming incredibly frustrating. I will try to be as descriptive of the situation as possible. Around January of this year, my significant other got his usual…
Verizon refund debit card
I can not use my Verizon refund debit card.
Collections
Hi, Joined Verizon in 2021, the representative opened one extra account in my name by mistake which I was not aware of. Activation charges were levied on that account. October 2023 got an email from Verizon stating I owe them 46.59$. I called customer service and was told it was a mistake and the account is closed with the…
MRS BPO Collections Notice - Sub Account closed
My brother and son are on my Verizon account, my brother was on a "Sub-account", what ever that is. Not sure why it was set up that way, or why it's a "Thing", but when we went into upgrade his phone I decided to move his line over to have all 3 lines on the same bill. It was supposed to save money. After spending over 2.5…