Billing & Payment
Teachers Discount for Fios
I have been trying to get the Teachers Discount applied to my account for over a month. Unfortunately it has been one rabbit hole after another. Numerous phone calls and chats and I am still no closer to getting the discount. Applying for a discount should not be such a hassle! Can someone from Verizon get this applied for…
Constant Billing Issues
I've had my service for 3 weeks, installed 6/8/2024 and I've made about 6 phone calls to customer service trying to get my bill issues resolved. The Id.me service is not working for my nursing discount and the $99 setup I was promised was going to waived, is being charged, with not one single customer service agent being…
Mobile + Home discount
Like many others, Verizon removed my Mobile + Home discount from my Mobile account due to an “error”. I have been on the phone with customer service twice already about this since June 5th, and was told Verizon is working on correcting this. In the meantime, I’m paying $50 more per month now. I was told credits will be…
Can't access my account from abroad........
I'm trying to access my account from abroad to pay some dumb residual of $2 and when I try to log in and access my bill it says Verizon "cannot process my request at this time" Great job Verizon. How do I pay you?
Contract Buyout
I have had multiple chats and calls regarding the reimbursement for a buyout fee that I paid Direct TV to switch over to Fios. Today alone, I was in a the middle of a chat and disconnected twice. I was told Verizon would cover the fee. There is a form that is impossible to fill out. It constantly freezes. I would not have…
Need to cancel a payment for home phone & Internet account
I was trying to make a payment for a past due amount on my home phone and Internet account and accidently paid the entire bill. I need to cancel the payment so I can resubmit only for the past due amount at this time. I tried to cancel prompt, but it did not seem to work. Thank you for your assistance.
Lifeline
I applied and was approved for the Lifeline discount. Since I don’t have a landline, I want to use it for my internet services. I got a Lifeline approval number; and I’ve been calling Verizon asking how I can apply this discount to my account. So far, no luck, with chat, on phone, or in person. Can someone help me , please!
Verizon renewing my contract for 2 years without my authorization
I have read several posts about this, I'm trying to cancel my service after 6 years and the costumer service person is telling me that in my bill (NOT THE CONTRACT) it says that they are auto renewing my contract for 2 years. I never agreed to this, I was never informed.
Final bill
After closing the account last month, I returned the equipment on April 19 as required, but today I received a bill from verizon for $125. I want to know what this $125 is for? Now I have no way to log into the account to see the detailed bill, because we didn't register the account with a mobile number in the beginning.…
Max
My monthly bill says I pay for MAX. The charge is listed under services and equipment. Does that mean I am paying to access Max streaming? Or, what does it mean?
Verizon Fios Removed My Loyalty Discount + Charged Me For One Time Services When They Weren't Supposed To
As the title suggests, Verizon erroneously removed my loyalty discount - I believe this may be because my account is new but my other family member was previously in charge of the internet bill here, and we were previously Verizon customers at the same address. Therefore, a customer service representative offered to give…
Dispute and asking for some assistance with payment arrangement
My verizon bill has been extremely high for some odd reason i told the lady i need my bill to be looked at because i know i was late but what is making it almost impossible for me to get the account to a positive status is almost nearly impossible considering i am on a fixed income i am responsible for paying not just…
Received collections for account that was transferred to someone else.
Verizon phone CS is no help, I called but I can't even access my old account because the phone number listed wasn't mine and its protected by a pin. So is there a contact to hopefully get this resolved? The collectors can't help because even though the account is not listed under my phone number or email, it was linked to…
Verizon Cloud Cancellation ERROR
I’m trying to cancel all my verizon cloud lines since it’s going to be renewed after this free trial. It keeps giving me an error! Please help.. Contacting Verizon through their chat or text is no help at all, it keeps repeating itself. Please help my cancellation asap.
Government Employee Discount
How do I get a discount on phone bill for being a government Employee ?
Verizon $200 Gift Card
Has anyone been able to redeem their promotional $200 Verizon gift card successfully? When my service was installed, I was told by a phone rep that after 65 days I would be able to redeem and apply it to my next bill. So I paid my monthly bill as well as the setup fee totaling $189, with the promise that my gift card could…
Unable to redeem my Verizon $200 gift card!
I have been trying to redeem my Verizon $200 gift card and I keep getting an error. Sorry we cannot add this promotion to your account. I will attach a screenshot. I was able to redeem my target and my Xbox gift cards. No problem but the Verizon one it’s not letting me which is one of the reasons why I switched from…
Verizon continues to charge me for months even after canceling the service and returning the equipment
Can someone explain why canceling a service feels like such a hassle? A few months back, I terminated my FIOS subscription and returned all the equipment, yet Verizon is still charging me around $80 via auto payment. Today, I discovered that my cancellation request didn't process for some unknown reason, and they can't…
FIOS Billing- refund and return call haven’t happened
I’ve been overcharged 200+ dollars per month for over a year. After numerous attempts to understand the lingo customer service uses and expects us to somehow immediately understand and follow, I finally connected with @bryn who agreed that my account shows I made multiple attempts during the 12+ months to have the billing…
Door to door sales or verizon order center changed what we ordered to higher price 1 gig service
We signed up for verizon internet through a door to door sales representative. We discussed taking the 300mbps plan for $49.99 & that's what we thought we signed up for. At NO time did we approve the 1 Gig plan for $89.99. Surprise, surprise... The order was placed for the 1 Gig plan. We tried to get a copy of the…
Tech repair charges -- was told there would be no chargerepair charge of $99
Account number: ***** Tech repair charges -- was told there would be no charge I was force by fios to swap my good old stb to the new ones, over wise I will not be able to access a lot of services included on my plan. The replacement stb was connected according to setup instruction but was not working properly, after 15…
Wireless service
My service was interrupted because I didn’t pay but I have paid that balance in full so how do I get my service back on my phones
Looking for fios bill
Where can I find my bill for fios please and thank you, can't seem to ginf it
Pending order error
Since January I have had a pending order error on my account, therefore i can’t change anything on my account or make a purchase, upgrade etc. I’ve reached out to Verizon idk how many times now and no one will help me, they create tickets “supposedly” but I never hear anything back. I’ve been promised refunds, I never get…
Verizon debit card not working on bill payment
I received a Verizon refund with a north lane debit card and every time I try to use it to pay my bill, it says the card has been declined. I even checked the balance through the card customer service and the card is active and has money available. It’s about to expire and I can’t use it. can someone fix this so I can use…
Unable to log in for equipment return label
I canceled my Fios service. I was given my Order Number. I followed the link in the email to a Return Equipment page. I entered my Order Number and Zip Code. The Sign In button doesn't do anything. How do I get a copy of my return label so I can promptly return the equipment? Thank you.
Dishonest billing
I signed up for internet service on the last day of my billing cycle. I was charged for an entire month of service PLUS a prorated amount. For eight hours of internet service, I was charged close to $60. When I called customer service, the rep told me he could see the overcharge, but nothing could be done. It is against…
Trying to cancel cable service
So basically I cancelled by cable because Verizon changed their TV plans and I ended up paying $30 more per month and getting less channels. I tried to cancel my cable plan on 2/1 (through online chat) and downgrade my Internet plan to 300 Mbps since I live alone. I come home from work that day and my cable is still on,…
Verizon Debit Card from Northlane
I received one of those ridiculous prepaid cards that you send out instead of sending a check or crediting to my account. Using the card is like gambling, it worked one time on Amazon. I figured I'd go back to Amazon just to get rid of the balance. NOPE! So, why not use it to apply to my Verizon bill. NOPE! Very sad that…