Fios Internet and High Speed
Canceling service
OMG Verizon…..how difficult can you make it for me to cancel my service? I just lost over an hour of my life with your tech support trying to find out what a Desktop ONT is. When I placed a call on May 1st to cancel service I spoke to someone named Jim. He told me not to worry about the ONT in my basement. I received an…
Method of submitting FAST Ticket
Hello, Could anyone assist me with getting a FAST ticket submitted with engineering to investigate running fiber down my street? It's not far from my house but they didn't run the line down the whole street. Thanks in advance!
New construction home address not registered with Fios
Hello, We purchased a home that's nearly completed construction. The builder of the community states it is set up for FIOS and other homes they built in this community have FIOS subscriptions. Xfinity already has our address listed but FIOS does not. How can we definitively find out if FIOS will be supported at our new…
CR1000 and Netgear Orbi
We are upgrading our router as we had one of the old ActionTec routers. That one was plugged into an Orbi mesh system. I would like to do the same with the new CR1000 but cannot find any instructions on Verizon's website to do that. I did find instructions on how to do it for the old ActionTec and then older Gateway…
Prevent hacking
There are people out here. There are actively showing others how to hack into Wi-Fi routers from a distance using particular devices. I am suggesting Verizon get up on this information to prevent this from spreading. I have already experienced a breach in my information with Verizon, and truly hope that if they really want…
Parental control doesnt work CR1000A
As I see it, it's a recursive issue, but all the posts are very old and closed. I have a CR1000A, I tried to configure the parental control using the APP or directly with the router. I can configure the limits, but they only work for a few days; I'm not sure exactly how long. Sometimes I need to reset the router to get it…
Problems with my new line
Hi! Just want to share my experience and ask for help. Recently I placed the order, I specifically requested additional to business line a dedicated 1 Gbps home internet service. (So yeah, I was surprised when order was placed and new router came) I thought finally we can have 2 different lines at premises. However, during…
Cable Run Accross My Driveway and Yard without Permission and Utility Box Left Open
A Verizon technician left a utility post in the corner of my yard open and then ran a black cable all the way in front of my driveway, along my yard and down my neighbor’s side yard. They never consulted us even though we were home at the time. The cable is very dangerous since it’s black and hard to see. We have a lawn…
Is it okay to run nmap against my own public ip to check what ports I have open?
Hi , Just looking for confirmation here but is Verizon okay with us as the customer running an nmap scan against our own public ip or does this violate their TOS? Best Arnoldo
EXTREMELEY LOW UPLOAD SPEEDS
Lately my Verizon FIOS upload speeds are horrible. It used to come very close to my download, almost 300mbps, now if I'm lucky it's 20mbps! I work from home and have nothing but issues! Anyone know what the issue is cause I'm thinking of just going back to Optimum.
Packet Loss from World of Warships
Hi, I'm trying to play the game using the Verizon Bundle and I see packet losses when playing the game. I contacted WarGaming who is the publisher/developer, and they state that the packet loss is not on their side, but on your side. Using PingPlotter, I noticed that the majority of the losses are coming from the nodes.…
Refused service on block with fios
Hi, I am in a new construction process and tried to put in a ticket to have access to my new construction home. I was told by engineering that service was refused with no plans. I have checked the FCC website to my block and my neighbors all have Fios access. Why is Verizon refusing to service my one home on this block?…
how do I get an incoming phone call number to be displayed on TV screen
how do I get an incoming phone call number to be displayed on TV screen?
Utility box damaged on the sidewalk - Cracked.
How can I report this issue to get the box fixed? Across from a hospital, causing a potential tripping hazard Emergency room patients leaving the hospital
Missed Appointments
My scheduled was appointment on Monday 4/21/25. It was from 3pm-5pm and I had to miss my mid shift just to get this one. They called that morning earlier if the technician could come in at 2pm-4pm and I said sure. I can have them earlier. Already 4pm, no one came by. So I contacted a live agent and they told me that they…
Router/extender question
Is it possible to use a friend's discarded (but functional) Quantum Gateway router as an extender for my G3100?
iPhone WiFi calls failing
IP6 causing wifi calls to fail on FIOS NETWORKS. disable IP6 on your FIOS router and this should resolve issue.
Help moving Verizon service underground
Hi, can someone who knows what to do about this request please reach out to me? I'd like to discuss having my overhead FiOS service line put underground. It currently comes in from a pole on the street. I'm also having my electrical service put underground, if such work can be coordinated with the electrical utility…
Reboot by Power Cycle/Software Fault induced
For the last week the CR1000B router has rebooted many many many times a day and I have contacted Verizon as well. I have rebooted the ONT, rebooted the router, factory reset the router and reset all devices that could be connected to the system. I am looking for some system change that could help resolve this as it seems…
Gateway XCI55AX
Verizon Internet Gateway (XCI55AX) GPL release 3.4.0.10, how to upgrade?? I am a software version behind and want to upgrade. How do you do it? Thanks!!
Router to ONT via Ethernet, Extender to ONT via Coax?
Currently I have my Fios router in my office on the second floor that's in one corner of the house. I have a wifi extender that I'd like to set up on the first floor opposite corner of the house. The router is connected to the ONT in the basement via ethernet cable. I was hoping to connect the extender to the ONT via coax.…
Port Forwarding stopped working
I'm not sure whats going on but my port forwarding has completely stopped working. The info is correct in the router but I can no longer remote into my server. The software hasnt changed. I have removed and re-added the ports. on the router. Nothing works at all. I have a G3100 Router and E3200 Extender. Server is plugged…
Timeline for Verizon regarding fiber optics in Milton, VT?
Fiber optic has been installed in my location (Milton,VT) BUT the provider is NOT what I want to use. Will Verizon introduce the choice of fiber optics at what time in the future?
Closed caption
Am having a problem initiating closed captions
Adding perks without permission
Unfortunately this is the second time Verizon just added Netflix and hbo max to my account without my permission please stop I don’t want or need these services
Unable to claim Fire HD 8 tablet deal
I received this email on March 12 (2 months after I signed up for the home internet service / day after my birthday). I assumed it was a "nice to have you on board" offer. But the link doesn't work. Talked to an agent who suggested trying out on incognito or a different browser, but it led me to my home offers link page.…
New FIOS user slow wifi and download speeds
Hello, I recently switched to FIOS and are now seeing abysmal speeds over Wi-Fi. I cannot seem to get over 10 mbps for long portions of the day. The verizon speed test shows almost a gigabit of upload and download speeds, but when testing it using the google speed test I'm getting below 5 to 10 mbps. I only see these…
Fios Hardware Requirements
I'm moving to an area in Monmouth County in New Jersey where Verizon FIOS is the internet provider. I am totally new to Fios so if the questions sound dumb I apologize in advance. In my current home in Massachusetts we have Xfinity Gigabit internet, and I have my own Arris cable modem and i have an eero6+ Mesh setup for…
Verizon Fios Mini Extender
I purchased a Verizon WiFi mini extender on eBay. It was new in the box. It seems to pair fine with the CR-1000A router. According to the setup instructions, after pairing the solid yellow light should blink yellow. Then you can move it to the location of choice. The issue is that the solid yellow light never goes to a…
Router port lights meaning
I recently got ethernet for my ipad 9th gen and i have a g1100 router, and when i plug my 1 gig adapter and my cable to the router only 1 out of 2 lights are lit and green, and i only get 300 mbps, pls help me