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G3100 random drops
**Some reason I had to create another acct to get back into the board Random drops all of a sudden this has started for the last 2 weeks. I have an EERO setup. I disconnected it & used just the G3100 & same drops same error. I thought it may was the DNS so I configured Open DNS - same issue same drops Logs are below that…
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Customer Firewalls Behind Fios G3100
Hello all, I am creating a firewall cluster that will sit behind the Fios G3100 router. I see I only have one DMZ host to configure, which will not work in my case. Two questions: 1) If I decide to abandon the DMZ host option how would I configure the G3100 to let everything out from my firewalls? 2) Could I connect my two…
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Eero 6+ vs CR1000a?
I have Verizon Fios internet in my small NYC apartment, and recently upgraded to an Eero 6+ router. The WiFi and my smart devices work well but my wife experiences the occasional glitch on zoom when we are both working from home. So I boosted our plan from 300 to 1 gig to see if that helps. In the deal, Verizon gave me the…
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Customer service keeps hanging up on me.
I have tried multiple times to get a callback from Verizon to discuss our home internet issues. Every time it calls back, it hangs up on me. During work hours. I am in a live chat and the person says they cannot call me by phone. How is it that a massive company does not have phone service? I have spent 30 minutes in a…
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Trouble with Verizon Fios Internet Speeds After Recent Upgrade
Hi everyone, I recently upgraded my Verizon Fios plan to the 1 Gbps package, expecting a significant improvement in internet speeds. While my download speeds are close to what was promised, the upload speeds seem much lower than expected, hovering around 100 Mbps. I’ve tried the following troubleshooting steps: *…
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Curious Gap in System Log
Hi Everyone, Curious about why my router system log would have a gap of about 5 and a half in the middle of the day. On 12/20 there was a log entries throughout the morning with the last one at 10:37 AM . The next activity entry is at 4:07 pm. There is no activity entries between those two times even though there was…
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Why does my Fios Internet NEVER work?
I have had Verizon Fios internet for less than a week, and on average, I have had to restart my router 3 times a day. In fact, every single morning when I wake up, my internet is completely out. I have to restart it just for it to work. And often when it does work, it gives me download speeds less than 5 mbp/s. So then I…
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Fios wire to my house.
I have been wanting Fios at my house for a little while now and just need a wire from the main street to be run. Looking for help on if this can be done for where my house is located on the side street or not. I had Fios at my old house and it was so much better than cable. Any help is appreciated.
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Reboot by Kernel Panic
Everyday my CR1000A router reboots and is down for a few minutes. Looking at the logs it says: 2024 Jun 20 10:05:53 warning kernel: [SYS.6][SYS][AQR113C] PHY Firmware upgrade procedure start 2024 Jun 20 10:05:53 warning kernel: [SYS.6][SYS][AQR113C] isWanUpgrade = 0, isLanUpgrade = 0 2024 Jun 20 10:05:53 warning kernel:…
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Account documents
Is there a way to find fios service agreements, receipts, etc on the app or website? Under the mobile/wireless portion of my account I found a section where I can download these things but fios no.
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Account on hold even though technician came and installed Fios
Hello, Order says on hold which os effecting my app functionality. Order was installed by technician and everything is fine. Please have someone capable from the team figure out whats going on because frankly I am tired of talking to helpless customer service agents.
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Blocking a domain
Can I block my kids from accessing specific domains on the router level? All devices can be blocked.
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Wi-Fi Health Check tool not working
I am unable to use the Verizon Wi-Fi health check tool at "www.verizon.com/consumer/myverizon/mva/internet/homewifistarted" . It returns an error message " ! Needs Attention! There isn't enough information to run the Home Wi-Fi Health Check at this time. Please try again later.". I have retried runnning this tool multiple…
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Fios Internet and Cisco VPN daily intermittent disconnection
Good afternoon, I have had Verizon Fios for a couple years now. The internet connection and speed had been great for streaming and gaming so far. However, I work from home on a Cisco VPN and I have been experiencing daily, brief disconnections. Generally, they last for around 15 seconds, i get a notification on my work…
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Fios cable left sitting across driveway And yard
I had Fios installed last week. The technician said they would need to dig to bury the cable. They were here for a few hours, and didn’t say anything about the timeframe of a second visit, so I thought it was completed. However, when I went outside after the technician left, I saw that there was a black cable across our…
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Video Editing Challenges with Verizon Fiber Internet
Hi everyone, I’ve been using Verizon fiber internet for a while, and the connection is usually solid, but I’ve been running into some issues when editing videos. I’m noticing slower rendering times and sometimes syncing problems when working with high-quality footage. Has anyone else experienced this? I’ve been trying to…
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Service Outage has a great chance to be caused by an outage fix.
So we have an internet outage during there TV outage fix. The team seems to mess up the control box setting. They use 3.5 hours (2 repair sessions) to fix. Just bad.
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$257 charge with self-install
I recently moved my service to my new apartment and got a surprise bill of $317.78 (instead of the expected $59.99). After talking to billing, they informed me that I was charged for a technician visit and setup fee. However, this was a self-install with no technician visit or setup fee (as confirmed in my order e-mail).…
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Issues with Location & poor speed
I am having issues with the location of my laptop showing up. I play a lot of DFS ( Draft kings, Fanduel, Underdog) these require verification of my location which is Massachusetts. When I enter these sites to gamble it requests and checks my current location. I keep having issues with my location being verified. It isnt…
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DFS clients
I have a Verizon 6e Router and two DFS devices. DFS is enabled on my router. One device is an HP laptop with an Intel AX201 wireless card 2x2., when this device is close the router I only get 600 down 400 up when I am away from the router I get the same speeds on a spedtest. I have gigabit speed internet. My laptop is…
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Can MAC filtering be set on Fios extender?
Hi, all. Is there a way to turn MAC filtering on/off on an extender? I have a device that reads data wirelessly from an outdoor weather station and sends it through a router, via an ethernet connection, to an online site. The device worked fine with an eeros MESH system but fails to connect with our new Fios extender. The…
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Issues with getting Fios installed
Not typically one to post on public forums, but given the sheer inability to get some reasonable assistance or consistent communication, resorting to this now. Having been a Verizon Mobile customer for decades, was looking forward to finally being somewhere that has Fios as an option. We scheduled an install for this past…
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Slowness or no connection
Up until yesterday service was perfect. Yesterday afternoon I could not connect via my pc or PS5. Eventually it would connect, then disconnect over and over again. When it did connect service was exceptionally slow. I have 1GB Fios (I only use ethernet on both) Both had brand new cat8 cables, swapped them, no help. Last…
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Verizon Fios cable exposed without cover
I recently installed Verizon 1GB fios internet but the technician simply put all the cable on the ground without any cover/protection and it is a great safety hazard for people get tripped and also the cable can be easily damaged. How can I get Verizon to fix this? Zip code: 20817
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Internet speed on Coax for Fios
I would like to confirm my understanding about Verizon's latest ONT for Fios: 1. The coax output from the ONT box distributes only 300 MBPS signal through out the house (which is wired with coax). 2. On the older version, I have seen 1GBPS Ethernet over the coax using MOCA adapter - and that is not available anymore. 3.…
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CR1000B only showing 24hrs of logs in the system logs
Hi I am trying to look thru my system logs and having an issue that what ever I set the date range to be the system will only show me the last 24 hours of logs. Is there a setting I am missing that restricts logging, or more ideally is there a way to retrieve the logs from the past week still. Thanks
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Bait and not deliver?
I have reps coming into my business asking us to switch over to Verizon Fios and we listen to their spiel. The "perks" of switching is the reimbursement for canceling contract with existing company and $100 gift card after remaining a customer for a couple of months. I called about the gift card after a month and they…
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CR1000A Port issue and upload speed
Have CR1000A router. Last 2 months upload speed went down to 150 tops...3 separate sessions with tech support no fix. Tech came on site, factory hard reset etc. No fix. Mumbled there is a post firmware issue with CR1000A 10gb port (not the Red Wan port). He called his tech support. They asked him to move Ethernet…
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How can I successfully change the CR1000A router PW?
How can I successfully change the CR1000A router PW? Are there password configuration requirements for the CR1000A Router? …like no special characters etc.? If so, what are they? Under Advanced, System Settings, User Settings, using the PW Generator in Bitwarden PW Manager, I changed the PW from the factory default to a…
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Blocking Access on CR1000A
Hello all, I currently have 55 devices on CR1000A router. Is there an easy way to tell router to block any new devices? Other than having to input all 55 MAC addresses one by one to set WiFi MAC Authentication. Thanks