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unstable FIOS internet connection
Hi - we keep losing our FIOS internet connection, but it always returns after a few seconds. In an earlier thread, someone suggested that frequent WAN DHCP renewals could be indicative of a fiber issue. I have captured a snippet of the log (without my IP address) - does anyone know enough to know if that is what this looks…
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I am getting an old (cached?) error response from a website - I change my IP address and it works correctly
Ever since Tuesday we would get this message going to the Giant Food Stores website. (The website is no longer down.) The Giant app on our phones also would not connect (just clocks or whatever you kids call it). If we don't use Wi-Fi and use the T-Mobile network, then it all works fine on our phones. I cleared browser…
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My Verizon App Not Working
HELP! My Fios worked beautifully. I was able to manage my router and parental controls easily. The app was disabled but I cannot log into the new one. I have spent over an hour with tech support to no avail. I can log into the desktop version so it is not my account. But, I cannot log in to the app. Additionally, the…
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Verizon Forward Modem and Credit Check
Is modem included with Verizon Forward or is it an additional cost to customer? Does enrolling in Verizon Firward require a credit check?
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Home Offers not available
Has anyone had issues with getting their home offers? I signed up late November '23 and should receive a year of Disney+ (no ads) and a $200 Amazon gift card. I've gotten an email telling me to redeem Disney+, but there's no option in the "Home Offers" tile on my account page. I still haven't gotten any notification about…
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Fios router no longer supported
Does Verizon notify customers when their Fios router is no longer supported (I have a G1100)? I would want to upgrade to a newer router when my current model is no longer receiving security updates.
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E3200 Extender as a bridge
I have a E3200 Extender hardwired to my router about 120ft away in a detached garage. Approx 100ft beyond that is a shed I want to get WiFi to. Can I put the E3200 Ext into bridge mode so that the shed sees a signal 100ft away as opposed to 220ft away? How can I optimize this configuration? Thanks in advance.
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Fios underground
I just moved into a new construction home and the tech came out and stated he could not do his job because the utility pole was across the street and he would not set up a temporary connection until the construction crew comes out to run the cable underground which can take months. I’ve seen temporary connections all over…
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Landmark
I live in a landmark Brooklyn neighborhood where no poles or wires are allowed. All utilities but Verizon have honored this. When I purchased the property, I saw wires hanging across my backyard going to other neighbors. We confirmed there was no easement for the utility company. All other internet service companies…
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Getting gift card for target
Verizon representative promised a $100 target gift card and when I asked for proof of that he says after we hang up I’ll get the order confirmation email which will show the gift card. Well after we hung up the confirmation email showed nothing on my getting my target gift card. Every time I do chat to ask for proof of me…
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CR1000B Parental Control Not Accessible
When trying to access Parental Control via mynerworksettings.com, the rule templates and the "New Rule" button are grayed out and not clickable.
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Samsung smart tv issues with FIOS
Since i got this CR1000B router, my Samsung smart tv got worse. I have always had to wait for netflix to load, but it now stops mid stream and i see the white circle spin on Netflix and Prime video. It happens a lot. My phone and laptop work fine for Netflix and prime. That tv does not work well with this router at all. It…
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I have not received my home depot gift card
I have not received my home depot gift card that was agreed Apon when signing up for internet. This does not seem to be an isolated issue.
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Fios Customer Service Hours
Have now been out of Internet for almost 24 hours due to no Customer Service Hours on Sundays. NOT HAPPY AT ALL
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Changing a stubborn IP
I have a standard Fios G1100 router, and I need to change my IP address once in awhile. I've done this several times in the past, by logging into the router, clicking on the broadband settings, hitting release, then renew. Normally it happens without a hitch. One time it was somewhat stubborn, and had to do this like 20…
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Whitelabel Error Page 02-16-24 cannot get in
On both Chrome and Safari, I am getting the error message, below, when trying to sign in to my Verizon account. Help, please? Whitelabel Error Page This application has no configured error view, so you are seeing this as a fallback. Sat Feb 17 02:06:57 UTC 2024[9211329b-454428] There was an unexpected error (type=Bad…
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Fake Router test vs Wired device test?
2/13 - morning noticed that Internet was slow. Did a speed test and got, 2MB/s download and 960MB/s Checked all wi fi and all looked fine no changes were made overnight while sleeping Checked fios router and couldn't find a speed test on it, Checked online Fios Speed test and it should nothing wrong with the router and…
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Unknown Increase to Internet Service
The cost of internet went up last year without notice. This year again I see an increase of $10. No idea why or when they keep changing the cost . I’m signed up for paperless billing and automatic bill pay, so only notice it months after. I’ve tried to schedule a call numerous times and never get a call back. When I call…
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NEED OUTSIDE FIOS CABLES BURIED!!
We had our whole home Fios WiFi installed over a month ago and still have cable wires on our lawn. Supposedly there is an open Job ticket at Verizon, but no one has contacted me at all, even just to say "we will be contacting you" No response whatsoever. I don't want to have to dodge cables come spring when we are on our…
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900Mbps crawls to 9 Mbps; router replaced and still same
Hi all I have a Gigabit internet connection that used to give me just 80Mbps and when we complained, the Tech came down and said there is a problem with wall port, charged $99 for the visit, and replaced the connector. All was good for a year. Yesterday, the speed crawled down to 9 Mbps *at the router*. I had a horrible…
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Internet in Northern Virginia
Has anyone’s internet issue been resolved I haven’t been able to connect all day and no one is calling back from the scheduled service call. This is getting annoying
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Scheduling a Call - Backlog
I am paying for an entire month of nonexistent service. --- Has anyone else used the schedule a call feature, only to be told the next available was a week out? I needed to disconnect Fios before my next billing cycle. I could not get through to a person and I was presented with a scheduled callback a week later. Verizon…
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NoVa Fios outage since 1AM Feb. 13
Fios outage in Reston since 1am Feb 13. It's now 2:52pm. When will it be back?
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Fios outage in Northern Virginia?
Internet and phone are down this morning in Reston.
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how to prevent an expiring lease on static ip address
i have set up port forwarding on a remote computer on Fios using the MI424WR-GEN3I Actiontec Router. I will remote into this computer regularly, but sometimes the PC is in sleep mode. I have set up WOL, but if the lease on the IP has expired it will not forward my wake up call to the PC. The ip is set up as a static…
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Accounts
Why can’t I see my Fios account when I login. Why did Verizon think it was a good idea to merge the Fios internet app with the mobile phone app. It’s confusing and not helpful for both accounts.
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CR1000A: more restrictive subnetmask causes DHCP server to fall over
Since I'm never going to have 254 hosts on my home network, I thought I'd restrict the number of hosts to 62 by changing the IPv4 subnetmask to 255.255.255.192 for the local LAN . It seemed to be working fine, until I realized that the DHCP server was no longer responding to requests, so I restored the class C subnetmask.…
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Outbound NAT for traffic sent to G1100 LAN IP
Is it possible for the G1100 Fios router to NAT LAN traffic that is sent to its LAN IP, so it can be sent over the Internet? My use case: I have a LAN device that sends syslog messages, but can only send them to a device on the LAN subnet. I'd like to send these syslogs to the G1100, and have the G1100 forward them over…
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Escalations and messenger
Many things I have posted asking a question here ends up getting escalated, but I then do not get an answer to my question. I would rather keep my question up so that I can get an answer here. This hasnt been a good experience w the "escalated" issues. I still have the same question. I still need this answered.. Can…
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Target card $50?
Hello, I was told I would receive an email ab my Target $50 giftcard after my new router was installed. Well, it was installed 4 days ago. No email. The woman assured me that I would receive it and I asked multiple times. I purchased this 300-300 internet and am entitled to that gift card. When will they send it? She…