Home Monitoring and Control Archive
Is there a way to save the saved recordings to a computer or disk?
I need to save some of the recordings that we have for possible litigation against our neighbor. We definitely need them for the apartment manager. Is there a way that I can download these to my desktop/laptop or save these recordings to a computer disk? Thanks.
Is Verizon closing the HM&C division?
The website for purchasing new equipment has been down for over a week. Called home monitoring and control sales and they aren't even selling the stuff over the phone now. I was told they put a hold on all new sales and existing customer sales i.e. purchasing extra equipment. This can't be good. Where does this leave all…
Trying to shop for Verizon Home Control...can't find the link
I was looking to add another camera and the remote control that shows up on the screen when I first set up my recording mode for my current camera. The thing is, I can't seem to find the link. I looked under SHOP, which is at the top of the page and there is no link to the equipment. I tried a Google Search and…
hd cameras for home monitoring available for hm&c?
no, but apparently they are for verizon wireless customers, at least in so calif...., check the ad in your mailbox! how effed up of verizon to desert us fios customers and leave us with unusable (on other systems) cameras and then advertise these hd cameras for home monitoring (or spying on neighbors)for their wireless…
Direct Number for Verizon Home Monitoring & Control ?
What is the direct phone number for Verizon Home Monitoring & Control? When I call tech support it takes several transfers to get to a HM&C tech.
3 indoor, 3 Pan/tilt, 2 outdoor cameras...ALL WANT SAME IP ADDRESS. Tech support is worthless.....
So i got the whole setup installed and (mostly) up and running., locks,(4) thermostats (2) lights etc (13) I have 8 cameras total. Each and every one is forcing itself to be 192.168.0.99 So, while most setup just fine, and dhcp is enabled, the firmware on the cameras forces them to take 192.168.0.99. You cant run 8…
HMC discontinued
I was no longer getting text alerts when the door locks were accessed, and i could not connect to the camera. I called last month, and they said they would fix it. Today I had time to see what the problem was. I looked at my bill, and I was no longer being charged the monthly fee. So, I called Verizon and asked why it was…
Trane Thermostats syncing wrong time
So I finally hooked up my verizon acquired trane thermostats (2 of them) and no matter what I set the time to on the devices, they reset to what appears to be GMT within a short time of my setting them manually on each thermosts. They are BOTH doing it, so I know it's something centrally programming the time on them. I see…
Home Monitor Recording
When I first set up my Home Monitoring camera, I Was able to set up a movement trip to receord area and the camera would record 30-second bits of video. Something has been updated of changed in some fashion that the camera no longer records automatically. I have tried deleting the original set-up and setting it up again,…
HMC
I would like a straigth awswer Why can't I order parts for my HMC. Internet talk said you are not adding on new cousmers and only supporting exciting. Just for one time how about being up front Mike
Can I reuse the HM gear with anything else?
Due to many problems with network and devices staying online, I cancelled my Home Monitoring plan. Are these devices able to be used with any other devices or programs?
iOS Mobile App Update Now Available in iTunes
Users of the Home Monitoring and Control app for iOS should go to the iTunes Store to download the latest update. This update is of particular importance to users of the iOS 7 operating system. The issue some users have experienced with the inability to log into the service from their iOS 7 iPhones has been corrected in…
Possible ISO7 Issues
I noticed this occurring after upgrading my iPhone to ISO7. When I try to view a camera recording, some of the recordings will play immediately where others only display a black screen where the video should be playing. After several attempts, the video will sometimes play, other never do. These same videos will play on a…
Panasonic C210 camera new smtp server problem
I am getting email notification from verizon about switching from old outgoing.verizon.net to new smtp.verizon.net. But my Panasonic C210 camera stopped sending motion detection emails after I switched to the new smtp setting at port 465 as suggested. I originally used outgoing.verizon.net at port 587 and it worked great.…
Deleting Door Lock Codes - Not working
My device setting isn't letting me delete door lock codes after the first code. Only edit is available. The last code has a delete. Any suggestions? Thx!
What to do with my door lock and cameras
I have 1 door lock and 2 cameras, I cant access them via any home controler unless Verizon lets me have adminstrator access.....Why wont you allow us access now that you are shutting down HMC? Calss action anyone? We paid for it and now we cant use it!!!!
IP Camera login help
Has anyone been able to find out how to login to the administrator page? I really would like to get into this and change the IP to a static ip to my VLAN that is not giving out DHCP. I know the hmc is no longer supported, I think if we paid for these items, we should be able to be released the administrator login so we can…
Home Monitoring Control's impending death
Ok, you want me to buy 3rd party zwave devices that aren't completely supported by HMC? Yeah, ok......Are you high? Is there any truth to a new Verizon service that HMC subscribers can migrate over to? I might just have to go out and grab a Mi Casa Verde. {edited for privacy}
Trying to add accessories but the page cannot be found
Anyone having problems accessing the add accessories page?
Problem with home monitoring
On Home monitoring: We ordered the start up Kit go it, then I asked for some more things to go with it. But once we saw the bill we ask to send back some things. After we sent back some things Verizon still charged us as if we still had all the things we had ordered. A few months my wife {edited for privacy}talked to some…
Home monitoring and control
Have home control app for iPhone. But can't sing in. Get pop up saying "please enter valid user I'd and password". I tap ok get another pop up we're I can select sign in or cancel. When I tap sign in. I get the first pop up saying my user I'd and password are invalid even tho I have yet to enter that info. Can anyone help…
Verizon Home Monitoring and Control
As a long time customer of Verizon (wireless, Internet, FISOs TV, etc) I am very disappointed in the service and support (or lack of) for Home Monitoring Control (HMC) product. After spending many dollars on the Home Monitoring System and receiving sub-standard quality, unreliable service and constant system outages it is…
Device Name Displayed on Home Control App
OK, here's an odd one. One of my Door / Window Sensors will not display it's proper name on the Home Control app. When viewing my devices through a web browser, the device displays it's proper name of "Front Door Sensor". But on the Home Control app for iPhone, it displays the default name "Door and Wind...". But, if I…
Initial set up problems with the website
I received my equipment and attempted to log in at monitoringcontrol.verizon.com. I login and am redirected to https://essentialsandextras.verizon.com/app-cust-selfservices/myvz/welcome.do with an error message that says Sorry, the page you requested was not found.The page may be temporarily unavailable or may no longer…
VHM&C Device Icons
I started mapping where all my devices and sensors are located throughout my home and to do so, created icons for each. Once I get on a roll, I can't stop. So I created icons for all the devices, even those I don't have.
Gateway Not Connecting
The gateway device that I received a couple days ago will not connect! I have used two different Ethernet cords, including the one provided in the setup box, also my son has Verizon home monitoring, and he set his up at home. I had him come here to install it and even he could not get it to work and he works in IT!…
Gateway connection problem..
I've had this status light blinking and not being able to connect the gateway device problem. I read several complains with same situation. This is on Verizon's end side problem. They said they need to program something with my MAC address. BUT they said "We don't know when would be able to do that". They have same problem…
No Open LAN Connections on Router for Gateway Device
Hi. I just received my starter kit and, for now, it is a non-starter. There are no open LAN connections on my Verizon router into which to connect the gateway device. What do I do?
new to home monitoring
Just got the equipment and can't log in or find the home monitoring option on my account. I've been reading this board and I'm worried this isn't going to be the cool stuff I thought it would be. I'm stuck at the "Sign in with your primary ID" screen - I've gone so far as to tell it I forgot it and then got logged in but I…
HIGHLY disappointed in performance
I'm trying hard to like this service... and I do like this service when it works. UNFORTUNATELY it only works 25% of the time. "Camera not available" or "Service not available at this time" is the usual message I get when I sign on (or ATTEMPT to sign on) through the mobile app. Often, the only way that I can get the app…