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Second post, same as the first
I recently posted this on your foums. I now can't reply to it. The only option is to "accept as a solution", which is **bleep**, because NOTHING has been dealt with. Here's the chat log with the "escalated" problem (which, yeah right, has not been escalated!): {edited for privacy} So, what can I do about this but wait and…
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Called to cancel Home Phone service, still not canceled.
I called to cancel my home phone service on June 2 since I no longer use it, as of today the number has not been disconnected and I got a bill for service between 6/24 nd 7/23. I've called two additonal times to verify that the service has been canceled, both times I was assured that the service was canceled. The second…
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Cannot pay bill online or over phone due to account change.
Figured I would give this public forum a shot, after spending a combined total of 4 hours on the phone/on hold the past two days trying to get this resolved as I am bounced around between billing, "customer service", and the e-center (who seems to never answer the phone). I am currently on hold with the e-center now, and…
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Can never login to my account without an error
I am a new customer and since the beginning, I have never been able to pay my bill online or even VIEW my account because I constantly get this message. This has been driving me crazy! "We are unable to process your request at this time.Please try again later. We apologize for any inconvenience." I contacted verizon via…
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billing
order number {edited for privacy}, email confirmation mailed on 5/15/16 price not honored, TODD, thanks for choosing Fios® by Verizon! It won't be long before you'll understand what all the hype is about.Please take a moment to watch the brief, personalized video above, which explains the next steps in your installation…
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Temporary PIN Problem
I am trying to gain full access to my account, but every time I request a temporary PIN I receive the error "Unable to process your request. Please try again later." I have tried to request a PIN using different browsers, different computers, ect. Does anybody have any suggestions for how I can get my temporary PIN so I…
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$400 Rebate Card Missing Since Feb 22, 2016.
I ordered new service in December 2015 which included the $400 rebate card. Feb 22, 2016: I received and email saying the card was being sent in 30 days. April 25, 2016: Have not received it. Called verizon prepaid service center (1-888-397-0765), confirmed correct mailing address, was told they would "re-send" another.…
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Refund ?
I was overbilled for my final bill (should have only been about $30 per the agent I spoke with), and I'm still waiting on my $93.83 refund. I cannot seem to get anyone that has any idea when I'll be getting my money back. I moved and had to cancel my service because Fios isn't offered at my new place, so I guess that's why…
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Account Phone Number Change
Has anyone been able to get their phone number associated with the account changed? I have fios double play and have not had the phone number associated with the account in over a year. I have called to change it over and over and no one seems to know how to accomplish this successfuly. I have provided the new number and…
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People in Building Stealing my services
I called Verizon last week because when the owner of this building (who lives upstairs) was repairing my wall by my internet, cable and phone connections I caught him changing the splitter on my service. He also cut one of my cables and changed it . He ran a cable in my apartment because the hole I had plastered up was now…
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Compaint
Hello I was recently trying to become a customer of yours. I was told by your team that a former neighbor of mine had an account in my name. I just moved into the apartment that she had. Im in the process of waiting for you verizon to send a copy of the bill so I can go to the police to file charges. This account was false…
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Credit score
I was a FIOS customer for 12 years and apperciated the service. When I moved, I requested a final bill and paid. Sox months later, I received a call from Verizon telling me I still owed $89. I immediately paid since it sounded reasonablle (they forgot to include the first 10 days of the subsequent month, despite my…
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2 year contract renewal not reflected in billing charges
Good morning, So I am a verizon customer since March 2014. My original agreement was due to expire in March 2016. I receive a message online from Verizon once I logged in that if I wanted I would be able to renew my existing contract another 2 years and lock in the price. So i did just that. In Oct. 2015 I went ahead and…
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Trying AGAIN to pay DSL BILL ONLINE!
How exactly do I pay my DSL bill online now?? I can find NO help at all on this issue. You are ALWAYS experiencing HIGH CALL VOLUMES even at 12:30 am at night!!! Do you want your money or not?? I have been trying to pay this bill since Sunday it is now FRIDAY! It should not be a freaking scavenger hunt to find out how to…
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Not Happy with your service at all
Verizon's has been a huge hassle since we have placed an addition on my house. Verizon double charged me to run cable and phone line when coming out to the house they did not have the right directions for what they were supposed to provide, so they had to come out twice. Both times they claimed they were not prepared to…
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Unreturned equipment charge showing on myverizon not on account when I call Options
I closed my account at the end of March and returned my equipment. I was charged for untreturned equipment $240+tax, even though Verizon acknowledged that the equipment was received. I have been going through one month of going back and forth on the phone and being told the charge would be removed and it not being removed.…
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What do you mean FiOS Support is amazing?
When people start off saying, "I'm usually not one to complain, but..." it's generally understood that they are prolific complainers. I won't say that, but I want to be taken seriously when I say there seem to be systemic problems with Verizon FiOS customer service - especially in light of their claims. If I were asked,…
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Verizon Prepaid Visa Gift Card
Hi - I signed up for the triple play package in September 2015 and was supposed to receive a prepaid gift card. I never received the card. I followed up by phone a few times with no luck on getting the card. How can I get the card or is this something where I'm out of luck? Please let me know. Thanks, Avi
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Billing issue
I have had a major issue with Verizon Wireless, I had an account with them back in 2009 and they billed me incorrectly. I terminated my contract and paid the $175 per line and they continued to bill me. I now have a balance of $1500 for their incompetance. This has hindered many things and I am fed up with it. They will…
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Billing nightmare
My bill has been incorrect since March. At that time, I returned a defective DVR to the local Verizon store, picked up a new DVR and agreed to a new 2 year plan. I recieved a confirming e-mail that the estimated monthly bill would be $194.50. Every month since my bills have been around $226 because the system shows that I…
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Discontinued FiOS account before it ever started, still getting billed
Hello, I've tried calling the 1-800-Verizon number, but I keep getting disconnected, so I thought I would share my issue here. I moved a couple of months ago and decided to become a Verizon FiOS customer. But, before I activated my account or received my router I canceled my account with Verizon over the phone and was…
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file a complaint to the techinician
I am a newly customer and I am very upset about my verizon technician experience today. I called last week for my new fio and tv service and the representative told me that the house has already verizon box set up, so I just have to pick up the starter kit and do a self-installation. So on past Sunday, I went to pick up…
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bounced from tech support to billing and back again
When I switched from triple play to double play (internet and TV) I added a premium subscription - HBO. although I can see HBO programming, I can not access HBO on demand. I have spent hours with Live chat agents and speaking on the phone with various support staff. One guy hung up on me. The tech support folks tried…
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Unable to View Bill
For several days now (since 3 June, when I received email notification from Verizon that my bill is now available online), I have been unable to view account-related information at the Verizon site. As other users have reported, I keep getting an error message: "We are unable to process your request at this time. Please…
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Full Access To My Verizon Account
I keep getting the error that everyone has seemed to be getting. The, "We are unable to process your request at this time, please try again" message. It appears whenever I try to view most things on my account such as my bill. Very frustrating. And yes, I have tried multiple browser and yes, I've cleared the cache and…
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I don't want fios, and if you continue to annoy us with the ads, I won't be with verizon anymore.
REally? A FIOS ad every month, ads all over your site advertising for FIOS? I just wanted to log in to pay my bill, and theres a HUGE annoying FIOS ad and the only way to get rid of it is to read all the small print and find the HIDDEN "no thanks go to my account" link. Im SO fed up with this I want to leave Verizon ASAP!
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Router Rental Fee
Hello, I received my first bill which includes a "rental fee" for Fios quantum gateway, even though I am not renting the router. I am using a router that I purchased. How can I get my bill corrected and remove this rental fee from future bills? Thanks.
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MyVerizon Error
When I try to log into My Verizon to pay my bill, or anything else for that matter, I get this error message. We are unable to process your request at this time.Please try again later. We apologize for any inconvenience.I can't even use the online chat service, it still bumps me to a page displaying this message. This has…
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FIOS internet upgrade price different on order confirmation page
Hi, I've had FIOS Internet 50/50 with an upgrade to 75/75 tacked on for a while now. I just looked into upgrading again, and chose 100/100. The quoted priced was 79.99 for the first month (and the same for months 2-24 with a 2-year agreement) this included some discounts (a $5 and $20 for the 24 months). So I added it to…
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Verizon showed up on my credit report from 2012???
I went to refinance my mortgage and was told that there was something on my credit report from Verizon. A $60 charge from December 2013 that was reported in December 2014? All of my bills were current when I turned off Verizon in 2014 but they took forever to straighten out the billing. I have no idea what this $60 charge…