Billing & Payment (Archive)
Delinquent collections on credit report, but I am not a Verizon customer
Verizon put a collections report on my credit for 1118, but I don't have a Verizon account. In fact I have never had a Verizon account in my name, past due or otherwise. I tried disputing it with Experian, but they deemed it verified to be accurate when, again, it simply could not be. I sent a debt validation letter, and…
Verizon sent me to collections, for someone else's bill.
I called verizon to have someone removed from my account a while back. This was accomplished with little to no stress and I was able to have their own bill sent to them without affecting my account. I asked, multiple people, if there was any chance the account could negatively affect me in the future, knowing the person,…
7 Supervisors and Representatives making promise to pay and reneges
I have been with Verizon for 3 years and the past 2 have been AWFUL with them. I have a business acct and of course during Covid they offered to help by sustaining billing for a while. It did help. But when it was over, the atrocious numbers I was forced to pay all at once crippled my company. It took me six months to…
changing my plan will i lose my monthly credit?
I got iphone 14 and i was require to upgrade my plan to 5g work. i see now that i can get the iphone 14 and keep 5g start. can i change my plan back to 5g start? would i lose my monthly credits?
Trade in credit never posted. Verizon basically stole my phone
I traded in a samsung note 9 for an iPhone 13 mini which was supposed to be completely covered. Now six months later theres no record of the trade in and I am still paying for it and every customer support representative transfers me to a robot that sends me a link that tells me theres no record of the trade in when I type…
will have to revalidate my military discount yearly. ?
Split Bill
I would like to split the bill for my devices, and it still be auto pay
Where is my credit for returned phone
I was issued a return label to ship back a iPhone 12 that was having issues keeping a charge. After trying to work with the phone as it being my sisters only source of communication with no back up. She eventually had to switch to a more reliable device. After explaining the situation to customer care they sent a return…
Billing
I was charged an additional $35 for a Dev Pymt Upgrade Fee and my plan changed without my knowledge. What does that mean?
Verizon Customer Service Nightmares
Verizon is having very serious support issues and it seems to be getting worse. Think Southwest airlines last week with canceled flights for a whole week. Just signed up for a 3-year contract with the promo deals and it has been a nightmare since. I spent 4 hours on the phone yesterday (after waiting on hold for 45…
False advertising and Sales Department
Hello. I recently became a new Verizon Wireless customer by way of working with a sales rep over the phone. I signed up for 4 new phone lines and 4 new phones and I was told very specifically by the sales rep what the new monthly payment would be for this new service. The issue is that what I was told does not even come…
Verizon charging me for devices that were free when signing up
I just spent 3+ hours online chat with Verizon to be rewarded with a ticket to investigate after i discovered I was being charged for my kids' devices instead of paying the insurance I supposedly bought for $50 a month. When we moved from Canada to the US we purchased 3 lines, the kids with $0 phones. Instead of paying for…
Auto pay
What happens when I pause my auto payment ?
How to send POA on account
Hi, My mom has Alzheimer's and needs help with managing her Verizon acct. I have power of attorney, who do I send it to to get access. Cheers, Steve
Need to talk with a supervisor
I can't get no customer service representative or supervisor to call or talk to about my services being interrupted for phone and home internet all for 60.00s I owe. I sign up for new services off the ir holiday special getting home internet for 60.00s amonth then I bundled them together 95.00 a Month starting in February…
i want to pay a friends bill with my CC but I dont have an account how do i do this?
AMEX Debit Card Not Showing Eligible for 30/Month Discount
I'm trying to get my bill down and the 30/month offer is a great deal that's hard to pass up, so I opened an amex checking account to get a debit card that I could use for that payment, but Verizon's system is saying that it is not eligible for the discount. Anyone else run into a similar issue? Verizon Customer Service,…
bill
how do i pay my current bill
Lost Promotional Discounts
My wife and I went into a Verizon store for the $800 trade in promotion on both of our phones. We were eligible to get a Samsung 22, & Iphone 13. We upgraded our phones and plans last July and over the passed 5 months, we have had none stop hassles with Verizon and the fees they charge. First, they botched out trade ins…
Cancelling phone service
My 27 year old son has Selective Mutism. He cannot speak right now. The problem is that he wants to cancel his Verizon phone service. He is not in contract and has no device payments. He needs to get out of this service because he is not using it. Can someone please tell us how he can cancel phone service without actually…
Discovery+ cancellation
I have not been able to cancel my Discovery+ subscription for 6 months. I chatted/Phoned with an agent and they told me it was removed but I'm still getting charged monthly. The 'My Add-ons & Apps' section under my Verizon does not allow me to cancel it. Due to recent updates in the portal, I can see this under the +Play…
Collection on the account I cancelled
I ordered an Iphone 14 Pro Max on Verizon's website on 11/17/2022 and called to cancel the order the same day after about an hour and the representative told me the order has been successfully cancelled and I should not be charged for anything. However, I was really careful about these stuff so I did check to make sure…
Cart Credit Hold: Past Due Balance on another Verizon Account
Cart Credit Hold: Verizon says my mom, the account owner has a past due balance on another account when she clearly does not. The only Verizon account she has had is the one we have had now that we have had since we left Sprint many years ago. We paid over $600 this past month for our monthly bill and this is the thank you…
mobile + home rewards
I've been unable to enroll in the Mobile + Home discount program on my mobile line for months now. Chat and phone support has been unable to resolve after countless calls, chats, escalations, I'm really not sure how to proceed. Every agent asks me the same questions, the same basic enrollment questions, etc. Support case…
Mobile + Home Discount Rewards Not Working
I have spent the last 4 hours talking to agents and chatting through the app about the mobile + home discount reward sign-up. Unfortunately, it is not working, and no one has been able to help me. The error message "mobile + home Discount savings may be affected after pending account changes are made" keeps appearing, but…
Double order Cancellation
I tried to sign up for the Wireless plan (bring your own smartphone), but the first time it didn't work with a message saying that there was an error due to a problem in the system. The second time the next day it worked. I then checked my credit card billing and it seems that I was charged for the first operation. Can I…
Verizon refuses to send me a receipt/invoice from the phone I bought from them last year.
I have tried chat help and calling. Chat and phone support both would not send me a receipt. I believe this is because they charged customers a 5g upgrade fee at the time and now they are trying to say I was never put on a 5g plan yet the website literally won't let you check out a 5g device without upgrading. Seems pretty…
Closing account for Dementia relative
Need to close an inactive mobile account for father, who is unable to help and no longer even has the phone. He has dementia and I have power of attorney. How can I close this account for him?
Account access using power of attorney
My brother has dementia & I am managing all of his financial affairs under a Durable Power of Attorney. I need to access his Verizon cellular account so I can see the account statements and update automatic payments as needed. How do I get added to his account using my Durable Power of Attorney? Thank you.
statements
How can I get copies of my 2018 bills? July, August, September, October and November of 2018 please?