Billing & Payment (Archive)
Can't get Temporary PIN via SMS for Full Access to my Verizon account
As with the dozens of previous mesages on this board, when I try to get a temporary access code (PIN) by SMS, the webpage returns an error message saying "Unable to process your request." I wasted my time trying several different browsers, all return the same error. I also wasted over an hour trying to sove this via online…
False Negative Account
Last year I cancelled my verizon services and was charged a termination fee which I paid in full. However, the account has been deemed unpaid and was even sent to collection. I was not aware of this until I tried to apply for a loan for school this summer and I was denied because of the collection item on my report. When I…
Being billed even though the phone was out of service.
Long story short: I called Verizon on 3/31/16 because my landline was out of order. Today, 7/18/16, it was finally repaired after I had scheduled repair appointments 5 times before a tech who actually knew what he was doing came to my rescue. But Verizon has continued to bill me the entire time. I have a bundle with phone…
Billing/Payment Arrangement issue
Another missed up problem with the billing department. I got a phone call this morning saying my service is scheduled for interruption. I have a payment scheduled for the 21st and online I can't make a payment arrangement past today. I tried calling the billing office but it's closed today. How am I supposed to resolve…
Cannot pay bill online and will not allow additional method of payment
I have been attempting to pay my bill online for the last few days. I am able to get to the "make payment" button with the payment details and the amount to be debited from my checking account correct. When I click on the "make payment" button, however, I get this message: "We are currently experiencing difficulties with…
Credit Collections for paid fees
Hi can anyone help me? I have two Verizon collections on my account. One is paid off and the other is saying that I owe. The one that is paid off was paid in a timely manner as soon as I was made aware of it. I asked the customer service agent if it would affect my credit and she told me no which was a lie. If I was made…
Hoodwinked into a two year agreement.
Not sure if this is common practice amongst Verizon customer service agents. But I was lied to twice. First was when they wanted me to renew my agreement. I specifically asked them will my current price remain the same. I was told yes. They even sent me an email with the confirmation. The price that I was quoted was on…
Verizon claims I never returned my equipment
I closed my account on 6/7, received the return package supplies on 6/15, and mailed back my modem and cable card on 6/20. Checked with UPS and they listed it as delivered so stupid me I threw the receipt away thinking it was all set. Now Verizon is claiming they never received the equipment at all and that they can't find…
Complaint
I HOPE THIS POST GETS SEEN.VERIZON IS BY THE FAR THE WORST COMPANY I HAVE EVER DEALT WITH.I WOULD RATHER STAND NAKED ON MY ROOF WITH A METAL COAT HANGER TO GET RECEPTION! ,I HAVE BASICALLY BEEN IN CAST UP TO MY KNEE SINCE JULY 2015!.I ONLY HAVE ONE WORKING PHONE JACK IN MY HOME,PHONES ARE STATIC,TV NOW ACTING UP.IT GETS…
Second post, same as the first
I recently posted this on your foums. I now can't reply to it. The only option is to "accept as a solution", which is **bleep**, because NOTHING has been dealt with. Here's the chat log with the "escalated" problem (which, yeah right, has not been escalated!): {edited for privacy} So, what can I do about this but wait and…
Called to cancel Home Phone service, still not canceled.
I called to cancel my home phone service on June 2 since I no longer use it, as of today the number has not been disconnected and I got a bill for service between 6/24 nd 7/23. I've called two additonal times to verify that the service has been canceled, both times I was assured that the service was canceled. The second…
Cannot pay bill online or over phone due to account change.
Figured I would give this public forum a shot, after spending a combined total of 4 hours on the phone/on hold the past two days trying to get this resolved as I am bounced around between billing, "customer service", and the e-center (who seems to never answer the phone). I am currently on hold with the e-center now, and…
Can never login to my account without an error
I am a new customer and since the beginning, I have never been able to pay my bill online or even VIEW my account because I constantly get this message. This has been driving me crazy! "We are unable to process your request at this time.Please try again later. We apologize for any inconvenience." I contacted verizon via…
billing
order number {edited for privacy}, email confirmation mailed on 5/15/16 price not honored, TODD, thanks for choosing Fios® by Verizon! It won't be long before you'll understand what all the hype is about.Please take a moment to watch the brief, personalized video above, which explains the next steps in your installation…
Temporary PIN Problem
I am trying to gain full access to my account, but every time I request a temporary PIN I receive the error "Unable to process your request. Please try again later." I have tried to request a PIN using different browsers, different computers, ect. Does anybody have any suggestions for how I can get my temporary PIN so I…
$400 Rebate Card Missing Since Feb 22, 2016.
I ordered new service in December 2015 which included the $400 rebate card. Feb 22, 2016: I received and email saying the card was being sent in 30 days. April 25, 2016: Have not received it. Called verizon prepaid service center (1-888-397-0765), confirmed correct mailing address, was told they would "re-send" another.…
Refund ?
I was overbilled for my final bill (should have only been about $30 per the agent I spoke with), and I'm still waiting on my $93.83 refund. I cannot seem to get anyone that has any idea when I'll be getting my money back. I moved and had to cancel my service because Fios isn't offered at my new place, so I guess that's why…
Account Phone Number Change
Has anyone been able to get their phone number associated with the account changed? I have fios double play and have not had the phone number associated with the account in over a year. I have called to change it over and over and no one seems to know how to accomplish this successfuly. I have provided the new number and…
People in Building Stealing my services
I called Verizon last week because when the owner of this building (who lives upstairs) was repairing my wall by my internet, cable and phone connections I caught him changing the splitter on my service. He also cut one of my cables and changed it . He ran a cable in my apartment because the hole I had plastered up was now…
Compaint
Hello I was recently trying to become a customer of yours. I was told by your team that a former neighbor of mine had an account in my name. I just moved into the apartment that she had. Im in the process of waiting for you verizon to send a copy of the bill so I can go to the police to file charges. This account was false…
Credit score
I was a FIOS customer for 12 years and apperciated the service. When I moved, I requested a final bill and paid. Sox months later, I received a call from Verizon telling me I still owed $89. I immediately paid since it sounded reasonablle (they forgot to include the first 10 days of the subsequent month, despite my…
2 year contract renewal not reflected in billing charges
Good morning, So I am a verizon customer since March 2014. My original agreement was due to expire in March 2016. I receive a message online from Verizon once I logged in that if I wanted I would be able to renew my existing contract another 2 years and lock in the price. So i did just that. In Oct. 2015 I went ahead and…
Trying AGAIN to pay DSL BILL ONLINE!
How exactly do I pay my DSL bill online now?? I can find NO help at all on this issue. You are ALWAYS experiencing HIGH CALL VOLUMES even at 12:30 am at night!!! Do you want your money or not?? I have been trying to pay this bill since Sunday it is now FRIDAY! It should not be a freaking scavenger hunt to find out how to…
Not Happy with your service at all
Verizon's has been a huge hassle since we have placed an addition on my house. Verizon double charged me to run cable and phone line when coming out to the house they did not have the right directions for what they were supposed to provide, so they had to come out twice. Both times they claimed they were not prepared to…
Unreturned equipment charge showing on myverizon not on account when I call Options
I closed my account at the end of March and returned my equipment. I was charged for untreturned equipment $240+tax, even though Verizon acknowledged that the equipment was received. I have been going through one month of going back and forth on the phone and being told the charge would be removed and it not being removed.…
What do you mean FiOS Support is amazing?
When people start off saying, "I'm usually not one to complain, but..." it's generally understood that they are prolific complainers. I won't say that, but I want to be taken seriously when I say there seem to be systemic problems with Verizon FiOS customer service - especially in light of their claims. If I were asked,…
Verizon Prepaid Visa Gift Card
Hi - I signed up for the triple play package in September 2015 and was supposed to receive a prepaid gift card. I never received the card. I followed up by phone a few times with no luck on getting the card. How can I get the card or is this something where I'm out of luck? Please let me know. Thanks, Avi
Billing issue
I have had a major issue with Verizon Wireless, I had an account with them back in 2009 and they billed me incorrectly. I terminated my contract and paid the $175 per line and they continued to bill me. I now have a balance of $1500 for their incompetance. This has hindered many things and I am fed up with it. They will…
Billing nightmare
My bill has been incorrect since March. At that time, I returned a defective DVR to the local Verizon store, picked up a new DVR and agreed to a new 2 year plan. I recieved a confirming e-mail that the estimated monthly bill would be $194.50. Every month since my bills have been around $226 because the system shows that I…
Discontinued FiOS account before it ever started, still getting billed
Hello, I've tried calling the 1-800-Verizon number, but I keep getting disconnected, so I thought I would share my issue here. I moved a couple of months ago and decided to become a Verizon FiOS customer. But, before I activated my account or received my router I canceled my account with Verizon over the phone and was…