Billing & Payment
VERIZON Gift Card one time payment-NONCOMPLIANCE FEE
If I use a Verizon gift card to make a one time payment, when I am on auto pay, will I still be charged a noncompliance fee?
Do new customers get a better deal than loyal existing customers?
Hi everyone, I wanted to share my recent experience with Verizon and see if anyone else has had similar issues. I’ve been a loyal Verizon customer for 15 years, but after switching account ownership (post-divorce), the process has been incredibly frustrating. When I signed up for the Unlimited Plus plan, I believe I was…
Chime
I bank through chime. Direct deposit, bank account and routing number,debit amd credit card. Can I enroll in auto pay with the bank account information of my chime?
Sales rep
I went into the store at 6000 Roswell Rd, Sandy Springs and met with Anthony, to add an Apple watch to the account. I was told by Anthony that there would be a $35 activation fee, which he "does not have the authority to waive," but if I call call in, customer support may waive it. Customer support told me that Anthony…
Experience with Verizon
I would like to share my overall experience with Verizon ever since we switch. Last October 2024 when we switch with Verizon and I can say that I'm not really pleased about it. First, when I ordered my husband's iPhone 16 Pro , Apple Watch and switch my own phone to their plan it took 8 hours to successfully completed…
Support says that they have not received my returned equipment
Hi - I have called Verizon support multiple times over the past several months about this issue. A door-to-door salesperson came by my apartment in late July talking about a free trial of Verizon internet. I thought it was going to be fiber internet, but it was actually 5G Home Internet. So I cancelled the service, but the…
Complete Nightmare, never sign up through chat
I made the mistake of ordering through chat. They were christmas gifts, it was cyber monday, I was tricked into believing the promotions would be gone in a hour. So I ordered unprepared, but was assured by the agent that they could be fixed later. It has been complete nightmare since then, he did absolutely nothing that…
New customer, devices lost in transit, billed anyway
I am a new customer who, on December 3, 2024, ordered 5 Apple iPhones, 1 Apple Watch, and 1 Apple iPad. All of these devices were new lines and no cost per month for equipment under the promotion. I received and activated the iPhones, however the Apple Watch and Apple iPad were damaged in transit and never delivered (UPS…
Billing and refund
After 4 years I am done with Verizon!!! I have a sick child at home and need a refund from Verizon for a payment taken out the following day another payment was taken out of my bank account after speaking to an agent she said my refund would be issued to my account 3 to 5 business days she lied I checked my account nothing…
Verizon Disappoints at every turn. Loyal customer for over 30 years now leaving.
PSA: Verizon can and will disappoint you at *EVERY* possible juncture. To potential customers of either Verizon or Visible*, look elsewhere. *(Verizon's desperate PR resuscitation attempt) Mad? Me too. File a complaint with the FCC! TLDR: Wasted time (8+ hours), and money, trying to upgrade to a new plan as my…
Travel Pass
Why was I charged for Travel Pass when I never made a phone call or sent a text?
Account holder has died and my mom needs to pay bill
Hi, hope someone can help me. My dad passed away recently and my elderly mom needs to pay bills. We know a Verizon payment is due this week but we can't locate any paperwork with the account number. She says the bill went to his email, they didn't get a paper bill. I am worried about her losing phone and internet service.…
VERIZON*DIGITAL CHAT E800-922-0204FL charge
I have an unexplained charge of $399.91 on my credit card for "VERIZON*DIGITAL CHAT E800-922-0204FL". I see in a prior thread that others have found these charges for "tax" and other incidentals, but in much smaller amounts. I recently received a new iPhone 16, but cannot imagine what this amount could be for, nor could…
VERIZON*DIGITAL CHAT E
I have a charge for $100.62 for VERIZON*DIGITAL CHAT E on my credit card. What is this?
Never Ending Upgrade Problems
Here is my saga that started in November. I upgraded my iPhone 13 to an iPhone 16 pro with the promo that the iPhone 16 pro would be free. I filled out everything online and I ordered for store pickup. The order said pending after six hours, so I went to the store after work to see if I could get the phone. At the store,…
Misled About Trade-In Offer and Billing: No Resolution After 19 Years of Loyalty
I've been a loyal Verizon customer for 19 years, but my recent experience has left me feeling deceived and stuck in an extremely unfair situation. Here's what happened: On November 27th, I called Verizon after noticing a bill increase. I was informed my autopay discount had been reduced, and I asked if there were ways to…
Mobile Home Discount
Hello, I had signed up for my plans in august and i was urged to sign up with the mobile+home discount. But its been 3 months now and its still not active on my line. Every time I get a bill, i contact support and am told its active and will show up credited on my next bill, but it's still not activated. Just extremely…
Cell phone rate increase
Billing: Feb 2024 $56.24 Now Jan 2025 $65.56 Should I wait for a raise at work or a carrier to offer me a plan that costs less? Meanwhile, correct me if I'm wrong, but in 2023, Verizon CEO Hans Vestberg's total compensation was $24,129,317, which included a base salary of $1.5 million and other compensation. This was 720%…
Lost trade in credit after transfer family account
Hi I lost my trade-in credit after transferring my line to a new version family account. And the process with customer service/ store has been a nightmare. Here is the timeline of the issue: * Sep 13: I placed the order for my new phone. * Sep 30: I submitted my trade-in device at the store. * Oct 28: I transferred my line…
Customer service/returning equipment support.
I purchased verizon 5g Home internet on a 30 day free trial period . Since I was not satisfied with the internet speed at my place, Tempe, AZ, I didn't want to use the service anymore and return the device. I disconnected the service and the customer reprsentatiove said there will be return label sent to my address in 4-5…
New customer experience and billing issue
*Incorrectly posted this in a FIOS thread, instead of the Wireless thread. Re-posting here* Hello, I'm trying to find an email address where I can submit a formal complaint to the corporate offices but I am not having any luck. Does anyone have an email address for them? I am a new customer with Verizon Wireless. My…
VERIZON GATEWAY PAYMENT SYSTEM
I’ve tried over 25 of my credit and debit cards to make a purchase all received the same error message “payment failed” so I was told to order a Verizon Gift Card still to be faced with the same error message and none of these representatives no how to actually lead a customer to a successful or but rather have them…
Customer service
Man it’s been a long week but everything was resolved eventually
Payment not accepted
Verizon won’t accept my payment to upgrade to the new iPhone 16 pro. I get the error message “At this time, Verizon is not able to complete your transaction with your current payment method. Please select a new payment method in order to continue.” even though I verified it’s the right payment and alerted my bank that it’s…
Bill
My plan has been changed 4 time in the passed year without my knowledge. I need to know how to cancel my account.
pay bill with vanilla crad
how do you pay verizon bill with a vanilla gift card
Activation fee & billing
Did a black Friday trade in and was told my bill would not change. Now I'm not getting the correct credit and my bill is $16 more a month than it was!! I was told the $35 activation fee would be waived and now its on my bill!! Ive ben hung up on, told they would call back and never did....spent over 4 joyrs with peoole…
Billing
Verizon has the worst billing I have ever experienced. I needed Disney Plus removed from my bill. I spoke to three different reps and still am being billed. Now I have upgraded my phone and sent the old one in and paid the difference two months later still Verizon is charging me for the returned phone. 7 years with them…
Cancel a payment
I need to cancel the payment I just made. I was trying to set up a payment arrangement but selected the wrong option.
CASH ONLY STATUS- I NEED HELP
I am immobilized until the end of february and can’t go in any stores to make a payment. I would like to make my payment of my past due today however i am cash restricted.. is there anyway that you all can process payment on your end as I am unable to go into the store. You all want your money and I am trying to give it to…