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Payment
Can’t find where to make a payment
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Still no trade in credits it’s been 2months and 2bills
Received new Iphone16pro max 9/20, brought my trade in phone to VZ corporate store 9/21 and had it verified that day. This is all reflected on my orders. Says I’m to receive $830 over 36mos with credits within 1-2 cycles. Still nothing, I’ve tried chat twice, both times they said ‘hold on while they check’ then never came…
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Payed past due still no service
I recently payed my bill after my service was cut off on Thursday Its been 2 days and nothing I had called and the call drops when I tried customer service im just wanting my service back and wondering what is going on This never happened before
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Billing
Received a bill that includes charges for 3 lines I do not have and two devices I never received. Calling customer service turned out to be completely useless. I spoke with no less than 4 reps on the phone and two on the chat. The chat rep sent me to Verizon store, but the agent in the store got me a callback from customer…
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Continuing Autopay issues
I’ve been having auto pay issues since April. I call every month bc my bill doesn’t get paid and then I experience heaps of fees and pay 2[phone number removed per the Verizon Terms of Service] a month. I am at my wits end. First auto pay changed in Feb. saying they didn’t take cards only bank accounts or the visa credit…
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Loyalty Discount and plan change
I have had the “55+ Loyalty Disc 2” discount for a number of years. I am on the now outdated. 5G Start plan. If I upgrade to the 5G Unlimited Plus plan, can I retain the Loyalty Discount or will I lose it?
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Version e gift card
I just transfer from at&t to version cause of the prom where trade in old phone and get 1000 dollar credit to the new phone I transfer and with that I also got 200*4 e gift card and I search through internet what I can do with it and it said I can use it toward the bill but I don't see it anywhere to add gift to pay my…
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Getting home/mobile discount
It has been very frustrating experience for me after moving to Verizon from T-mobile. I had issue with T-mobile coverage at my home. That seems to have improved after I moved to verizon . I earlier had verizon Fios connection in my wife's name. After I switched my phone carrier to Verizon, I took my wife's account to my…
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Verizon Added perks and insurance without permission refused to fix issue
I just signed my partner and I up for Verizon's service two days ago. And somehow a protection plan and two services were added to my bill without our permission. I called customer service today as soon as my bill was available to view and they refused to take the charges off my bill this month. I'd understand if I got our…
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Mobile
Customer Service is a joke. I have been trying to get my bill corrected for 2 months. There was a $900.00 dollar discrepancy!! I have called and wasted my time for 2 months no response or resolution. I want my 900.00 dollars back.. I have spoken with supervisors etc.. and nothing has ever came to fruition… so annoyed.
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Customer service
We live in Florida and during the recent Hurricanes I called /chatted with customer service 4 times. I asked about service interruption and asked that we be credited for the time without service. I was advised that we would get a credit. I thanked them and asked that we get the credit for each phone line. We have 5. After…
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Verizon credits not being applied
I was told it could take a couple of billing cycles, but it has been 5. I was given a pretty large credit to come over from another carrier when I signed on. I saw the store manager apply them to my account. He told me that I would have to wait a few billing cycles to see them get appplied. They have not once been applied…
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Verizon customer service
I am reaching out to escalate a persistent billing issue that has been ongoing since I moved my business account—comprising 8 lines—to Verizon 10 months ago. Despite repeated efforts to resolve this matter, the experience has been frustrating and unproductive. Here are the key issues: * Billing Errors: My bills have…
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I was charged for a phone I sent back!
I was charged for a phone I returned. There was a payment reversal that was submitted but never processed. My bank has verified this with SEVERAL representatives. There have been so many tickets and investigations submitted to no resolve. If my bank has VERIFIED I never received the 1,085 that I am due then why is it do…
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Payment
My bill shows paid but I didn’t have money to actually pay it. How was my bill paid? Or was it added to next month’s balance? I would like to pay this month’s due instead of paying for 2 months worth next month.
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Charges on bill after cancellation
I canceled Apple Music on my phone in 2019. Verizon you kept charging me $10.99 for 70 months.. the inscription wasn’t listed in my phone. I asked to reimbursed.. I was told I couldn’t til it was taken off. It took you guys 3 months to get it off my account .. now you’re saying you won’t pay me my money back.. 70 months of…
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Billing and stolen device
By far the worst last 2 years with this phone company, from my phone bill switching several time throughout the year, from my phone being stolen and when I called there’s quote on quote “no insurance on your main device” even though there 100% is and I’ve been a completely good customer this last 2 years with them.…
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Veterans and collections
I’m posting this anonymously because I’ve reached a breaking point with how Verizon treats its customers, particularly veterans and their families. Despite never being late on a single payment, my wife now has a derogatory mark on her credit report because of a $450 charge Verizon improperly sent to collections. I’m a…
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Promo for a free phone with trade-in
My wife sees a promo for a free phone with trade-in. She does the promo, gets a new phone, and is texted a return label to send her old phone back. We use the label Verizon sent and return the phone. Three months later, we’re hit with surprise charges. Verizon says they never got the phone and can’t find the tracking…
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Trying to make payment arrangement I’m a bedridden patient can’t get in contact with customer service
Trying to make payment arrangement I’m unable to reach customer service to extend my arrangement it has being difficult due that I’m a bedridden patient and I don’t have access to go to a store or location. Will appreciate any help and information.
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first bill so high, can’t get any help with starting a payment plan
hello goodnight everyone i got three phones and three watches from the black friday deal was told my first bill would be $350 , well today the 19th got my first bill for $650 when asked why is my first bill so high and different amount than .what i was told joe next week is christmas and on the phone most of the day to see…
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Verizon error leading to cash only
Verizon is limiting my account to cash only after some sort of glitch cause them to use incorrect banking info rather than the correct information I updated. I called in and we put together a solution wherin they would temporarily lift the restriction so I could pay. I didnt cancel my service at that time because Verizon…
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Contacting a Manager about billing
How do I file a complaint with Verizon. I have been a customer for 20+ years and have been getting a discount for 14+ years thru my employer. Employment has been validated at least 3 times but I am still not seeing the discount on my bills. I have rec'd credits but want to be ASSURED this has been fixed.
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Can’t get anyone to process a credit
My wife and I were Verizon customers for over 5 years. We felt we were paying too much monthly so we switched to T-Mobile. After only 3 days we found we made a great mistake and felt that Verizon would take us back. The problem is when we switched to T-Mobile they were going to pay off our two devices for over $1100. When…
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Plan changes and upgrades
Hello, in November in was sent a email to upgrade my plan and receive new phones on Verizon. I did and had the worst time ever working to get my bill back to the correct amount. I was told it would only cost an extra $5 dollar per line to go to 5G. I paid the taxes on 4 phones but only got 3. I then wanted to add my son's…
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return phone to whiteland indiana
I have returned a phone and a case to the Whiteland, Indiana warehouse. It was delivered on 12/5/24, and I still have not received my refund. I have called almost every single day and have been promised a call back and not once have I received a call back. The person on the phone today told me they have no contact…
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Can't get a live person, to work with
I'm honestly so over this automated digital assistant chat thing. I'm trying to speak to a live person and all it does is send you in a complete circle. It doesn't matter if you're calling or trying to use the chat. All they want is a payment. For you to say thank you for being a loyal customer for ten years, this company…
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iPhone 14
How much do I owe to get the new iPhone
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Won't honor a device promotional credit
I contacted Verizon about any promotions for a new phone. I did not want to trade in my current phone or upgrade my line. The customer service agent offered me a $730 device promotional credit on an iPhone 16, no trade in or upgrade required. I received an email confirming this offer. At that time, I accepted the promotion…
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Misled and Wrongfully charged
After another 2 hour phone call I am indescribably angry with Verizon. My husband is currently deployed overseas and had device issues when he arrived that led to him being unable to use his phone number for a month. Phone number completely useless. Multiple tech agents, a business rep, customer service agents, no one…