Billing & Payment
Cash only & Switching to AT&T
I’m switching to AT&T. Verizon is terirble. They charge you to even speak with a representative. AT&T does not do that. I have done my research. Neither do they place cash only restrictions on accounts if your payment is declined or returned. Verizon is ridiculous. The service and the customer service has utterly gone down…
Billed for non usage month
I have activated my service on August 7th. But i got my first bill for July 8th to August 7th. Then after 30 days I got another bill for August 8th to Sep 7th. Does Verizon charge for non usage period?
Bill
Check balance Please
Urgent Resolution Required for Billing Discrepancy
I am writing to express my deep frustration and seek immediate resolution regarding a persistent billing issue that has significantly impacted my wife and me. In May 2024, I switched to Verizon and enrolled in an online promotion that included a device trade-in. I also referred my wife, who signed up under the same…
Nurse discount
I was promised a $25/month discount for our son being a physician. After a full day of trying, we are not able to apply that discount. Verizon Customer Service sent me an email (after an hour on the phone) that had a link they said would work. It didn’t. Our son can’t even sign into our account because the system is trying…
Billing notice to others on my account
How do I get billing notifications to another person on my account, that I want to be contacted to pay there part ?
Customer support
Customer serivce made it impossible to cancel and sent me a bill 4 months after asking for equipment i no longer has after not telling me i needded to return If you have to cancel you will need to block off a few hours.
Overcharged
I am being seriously overcharged by Verizon. My bill in July-aug was $500. I paid it in full and now they want 796 more I am so distraught I was just evicted from my residence due to a breakup and I lost my job all in the same week and I cannot afford this billand I don’t understand how my bill is so much money
ETF FEE
We were charged a etf as we downgraded our service from double play to internet only service. .But we were charged a etf fee of 728 dollar even though we are still a Verizon Internet customer . thanks healthaid
Price adjustment policy not being honored
On August 20th, I upgraded and purchased an iPhone 15 Pro for $12 across 36 months. That same phone, within 30 days of purchase is now being offered for 7.77 across 36 months or 999.00 retail price. What is Verizon’s price adjustment policy? Their chat bot told me itself - 30 days and a live agent can assist me. Well,…
Billing Issue!!!! Upgraded, charged for returned old phone!
Alright, I need someone from the US in Verizon billing to see this post and HELP! So we did the usual pay off half the device, return it, and upgrade to a new phone on one of our lines and as usual, things hit the fan—we were charged for the old device despite proving over and over the old device was received! This is now…
Price Adjustment Policy not being honored
On August 20th, I upgraded and purchased an iPhone 15 Pro for $12 across 36 months. That same phone, within 30 days of purchase is now being offered for 7.77 across 36 months or 999.00 retail price. What is Verizon’s price adjustment policy? Their chat bot told me itself - 30 days and a live agent can assist me. Well,…
Promo credits taking 1-2 billing cycles to appear
I recently traded in my iPhone for the new 15 Pro. The trade in credits are applied to my bill over 36 months (making my phone free) but it says it can take 1-2 billing cycles for the promo credits to appear on my bill. My question is, for my next 1-2 bills that will not have the promo credits applied yet, I assume I will…
Employee Discount
My paystub submission was validated and I see my discount is no longer applied to my upcoming bill. I haven’t changed plans and I’ve been receiving my discount for years. Did something change?
Billing
Do your research before signing up with this company.. I have never been hit with so many charges that cannot be explained
I’m just tryna pay my bill
Why is it so hard just to pay a bill
Where is the credit for the European outage in June 2024?
I am still waiting for the outage credits for two phone lines. They said it would be 1-2 billing cycles. Where is it?
Increasing bill
I just needed to vent....I feel like every month, Verizon is doing something or making changes that do nothing but increase my bill and decrease quality. They 'upgraded' the network around me, and I literally get no service now; a few weeks ago, I reached out to find out why my bill increased and then I got an email saying…
Autopay issue
I have been a loyal customer for 13years !! Went to the Verizon store to add a new line for my son. We were then told we could sign up for Auto pay and save $50...we were also told by the agent that we could pick any payment date for our auto pay by calling in to customer service. We entered our information and it was…
Trying to cancel Disney
For two months, I’ve been trying to cancel Disney. I’m being charged 1399 each month. I’ve spoken to three agents and have done two online chats. I have over eight hours of trying to get this 1399 off my bill. Each time they credit me for the prior month, but nobody seems to be able to handle this. They’ve contacted Disney…
Verizon won't reimburse me my $843
In November 2023, I ordered a phone online from Verizon and was told I would receive an email to pick it up in the store when it was ready. They never emailed me saying the phone was ready and instead sent an email a couple of days later saying that because I never picked up my phone, they were canceling the order and…
Customer service and billing issues
When I signed up for services I made sure my bill wouldn't fluctuate. I signed up for auto pay and of course insurance on the phones. My first two or three bills were exactly what we spoke about. Then my bill jumps up from 262.00 to 349.00. I work 12 hour shifts with children at home so don't have time to go up there or…
Cash Only ASSISTANCE
Hello. I’m cash only for reasons out of my control. (Someone ordered Amazon out of my account and caused my account to over draft). Can we update my account status as a one time courtesy? I’ll be sure to inform Verizon of any issues in the future? Hopefully I’ll never experience this again. Please contact me ASAP if…
Billing
Honestly been a member for 3 yrs almost 4 and was a member on my dads plan before since was a kid and the customer service on how many times I called about my bill and the trust in them to fix the bill and they never fulfill there promises and the lies I have been told 3xs I called I’m fed up! I cannot wait to not have…
Auto pay
Active duty military and have been a Verizon customer for several years with the exception of one year while I was deployed and used a carrier that offered coverage for where I would be stationed. Excellent payment history until July, when I had fraud issues with my bank account. This caused a returned payment, losing…
Payment error
I’ve been trying to pay my phone bill for days now. When I click pay now it load before giving me a payment process error. I’ve tried every other option and none have worked. I dont any fees, can anyone help me?
Lies and lies! How is this legal?
They should be out of business. DO NOT believe them when they say you will save $40 to go paperless and auto billing. DO NOT let them give you hotspots. They will tell you they are free and your bill will be cheaper. IT WILL GO UP. YOU ARE MAKING DEVICE PAYMENTS ON THOSE "FREE" HOTSPOTS. Refuse them . If I could sue them I…
Monthly Charges for Returned Device
Trying to keep it concise. Pre ordered a Zflip 6 ended up having a hinge issue which verizon verified being manufacturer defect. Transfered me to asurion for a claim. They stated no charge new device will be shipped in 2 days with a return label to give old phone, phone never arrived gave verizon a call back they said…
How do I contact a rep that can actually help?
I am at a loss. Over 50 days ago I ordered and received a Galaxy s24 ultra. I used it for 4-5 days, didn’t like it and switched to an IPhone 15. They sent me a return kit for the s24 ultra, I mailed it back. I go check my bill and they charged me over $1500 for not returning it. I reached out to a rep and told them what…
Refund on credit Balance
I am trying to get a refund for a credit balance of 177.91 on a bill from an account I terminated last fall. I have tried calling and chatting but both wanted me to sign in. I cannot do that since I closed my account. How can I resolve this?